Collect Pros, LLC

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Dear BBB, We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain... their particular circumstances. We will respond within 72 hours. Thank you for your efforts. Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did this before I contacted BBB. All it says is: Your dispute has been received. We have researched the information given to us by the original debtor and have concluded that this information is correct. Verification of Debt is below for your reference. The only option given is to Pay Now. I think this may have happened around the same time that my [redacted] and [redacted] card were hacked and someone else did this. [redacted] and [redacted] both replaced my card and I can verify that. Final Consumer Response / [redacted] (2000, 11, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with their response as stated here: "You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you." I will print and save this in case it comes up again. Thank you for pursuing this on my behalf. Final Business Response / [redacted] (4000, 9, 2015/06/01) */ Dear CUSTOMER: Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder Thrive Entertainment but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected]. Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ This is not our customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have a letter stating its from collect pros Final Business Response / [redacted] (4000, 9, 2015/10/29) */ Our database references a completely different customer under ref# [redacted] We do not see DGarciaPlease have [redacted] contact me directly via [email protected] and we will help him resolve this matter

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Dear [redacted] , We would like to resolve this issue, but unfortunately we are unable to find you in our system to address your inquiryPlease provide us the reference ID associated with the collection letter, located on the top right of the letter you receivedOur to expedite, please email [email protected] Thanks Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The letter that was sent to me was not detailed whatsoeverThere was not an ID number on the letter or reference, and when I called and emailed customer service, I have yet to get a responseI believe this was a scam, and I would like to get out of the system and not be contacted anymore by this company

Initial Business Response /* (1000, 5, 2016/02/09) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 8, 2016/02/15) */
Our records indicate that the customer purchased this product online from IP *** on 8/29/Order ID was ***They account was opened on a VISA with the last four digits of ***, with an expiration date of 7/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/06/13) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 8, 2016/02/11) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/18) */
Dear Customer,
We have attempted to verify your debt with the prior debt holder JR MediaThey have verified with us that in fact your account had been cancelledOur apologies for any inconvenience this may have caused youYou may disregard
the notice we sent
If you have any questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/04/26) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!

Initial Business Response /* (1000, 8, 2016/02/23) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/02/04) */
Our records indicate that the customer purchased this product online from IP *** on 10/27/Order ID was ***They account was opened on a VISA with the last four digits of ***, with an expiration date of 5/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase? Do they have proof of cancellation?

Initial Business Response /* (1000, 5, 2016/10/12) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 9, 2016/02/23) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 11, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/23) */
Our records indicate that the customer purchased this product online from IP *** on 10/30/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of 6/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
like I say its a bogus system of the way they make you buy but if you don't pay attention or they tell you ,(is ok to try and if dont liked you can always cancel) it before the dayand you try to do so no answer or busy they never toll me to cancel with in some period of time ??
Final Business Response /* (4000, 9, 2016/03/01) */
Our records indicate that the customer purchased this product online from IP *** on 10/30/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of 6/The confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Final Consumer Response /* (2000, 11, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't want to continue with wat I say and what they say , I think it's a skeam that needs attentionThanks for ur time

Initial Business Response /* (1000, 8, 2015/12/17) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I knew I owed nothing, as I cancelled this account Just hoping that the about response about this NOT being recorded on my Credit report

Initial Business Response /* (1000, 5, 2016/01/19) */
As of 1/19/2016, Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour
file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
A letter will also be sent to the consumer confirming this
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Justice prevailed, they need to do more research before they send out bogus letters in the futurei'm glad I had my bank records proving the cancellation of chargesThank you Revdex.com

Initial Business Response /* (1000, 5, 2016/10/07) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2015/06/01) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstances.We will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you