Collect Pros, LLC

Initial Business Response /* (1000, 8, 2016/02/09) */
Our records indicate that the customer purchased this product online from IP *** on 10/25/Order ID was *** They account was opened on a VISA with the last four digits of ***, with an expiration date of 6/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 10, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not my e-mail and never was and not my card #.Therefore I am not responsible for this debt.I have perfect credit and don't appreciate the harassment that I am receiving
Final Consumer Response /* (2000, 18, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I never owed this company anything now it should be over or else I'll take further action
Final Business Response /* (4000, 16, 2016/02/16) */
This consumer has filled multiple Revdex.com somplaints that we keep addressing
The file is closed, They may discard the notice we sentOur apologies for any inconvenience this may have caused you
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After providing the requested information the company said to disregard any notice

Initial Business Response /* (1000, 5, 2016/05/06) */
Dear ***
We have located your reference number ***Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was
placed online from IP Address *** on 05/14/01:47:AM and your order number was *** The account was opened on a Visa with the last four digits of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/04/26) */
Dear ***
We have located your reference number Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online
from IP Address *** on 10/27/01:34:AM and your order number was ***The account was opened on a *** with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections

Initial Business Response /* (1000, 5, 2016/05/19) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the trial product sent
Your order was placed online from IP Address *** on 03/08/04:42:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 10, 2016/03/10) */
Our records indicate that the customer purchased this product online from IP *** on 8/13/Order ID was ***The account was opened on a MasterCard with the last four digits of ***The confirmation email on account is
***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 16, 2016/03/22) */
Please see document online

Initial Business Response /* (1000, 5, 2016/02/05) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 03/09/05:00:AM and your order number was ***The account was opened on a Visa with the last four digits of *** with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2015/11/04) */
I am not sure why *** filed a Revdex.com complaintShe has sent up paymentHer file is closed
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My
contact with *** 11/stated to me that my file with them was not in collection and there was no money due them, *** was to followup with me an e-mail to confirm this and it was also stated by myself and *** that I received no product and therefore I did not owe any amount to the collection outfit called credit pros.I was told my account with *** was not nor will be on my credit report since there is nothing owing
Final Business Response /* (4000, 9, 2015/11/05) */
I have personally spoken to *** on 11/via the phoneShe was aware of the product and offerThe terms of the offer were re-explained and she was upset and submitted a person check for payment of the claim, but the said she was going to cancel the checkWhy is there now a Revdex.com complaintAt no time on the call was the items she states in the complaint discussed on the callAs for our dunning letter it is FDCPA compliantWe have gone ahead and confirmed with the creditor that the file is closed
Final Consumer Response /* (2000, 11, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was upset by *** request for payment on products I didn't receive and I was never notified to payWhen I realized the product I had was not *** I did not forward a checkThey stood their ground for me to pay since I didn't call and cancel after the time limit had expiredI said I didn't get the products to do that and they said I needed to payI thank .*** for checking my account that shows as of today I owe nothing , file is closed, also thanks to the Revdex.com for their prompt actionThis situation I considered resolved

Initial Business Response /* (1000, 10, 2015/11/18) */
I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/09) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you! *** and Collect Pros should be put out of business

Initial Business Response /* (1000, 5, 2016/01/13) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore
been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/02/11) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/01) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for helping to process this complaint as if I tried to do it alone, I fear I may not have received this satisfactory solution

Initial Business Response /* (1000, 8, 2016/04/26) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 10, 2016/07/22) */
Dear ***
We have located your reference number ***Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online
from IP Address *** on 09/06/03:28:AM and your order number was *** The account was opened on a Visa with the last four digits of *** with an expiration date of ***
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because Idol Lash was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online
from IP Address *** on 03/21/02:55:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the response that I have expected from the company

Initial Business Response /* (1000, 5, 2015/05/26) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/10/28) */
Collect Pros will reach out to the consumer ASAP
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We recieved and email that we were sent to collections by
Collect Pros in error The manufactur sent our info to them in error They have removed us from their list and our credit will not be affected