Collect Pros, LLC

Initial Business Response /* (1000, 8, 2016/04/26) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2015/11/19) */
Please convey to *** that we spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly
Your file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They handled this correctly, I am upset that they do not have a way for me to contact them directly, but never the less as of now it is resolved

Initial Business Response /* (1000, 5, 2016/06/07) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't think this would have been resolved had I not taken this step with Revdex.comThis company and their collection company are bullies and think they scare innocent people into paying

Initial Business Response /* (1000, 5, 2016/02/23) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your help I just did not not want to pay for something I did not purchase I do not wish to proceed any further since they dropped the chargesHowever I would like them to send me a written statement showing they dropped the chargesThank you for your help!!!

Initial Business Response /* (1000, 5, 2015/07/02) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/01/28) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
that's all I wanted....thank you

Initial Business Response /* (1000, 5, 2015/10/28) */
This is not our customer
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a letter stating its from collect pros
Final Business Response /* (4000,
9, 2015/10/29) */
Our database references a completely different customer under ref# ***We do not see DGarciaPlease have *** contact me directly via [email protected] and we will help him resolve this matter

Initial Business Response /* (1000, 5, 2016/01/25) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore
been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the action the company has taken in regard to this matter, however I have looked into this online and found that Bella Labs and Collect Pros seem to have plenty of complaints from other consumers regarding their business practicesIt should be noted that they are questionable as to the legality of their business

Initial Business Response /* (1000, 5, 2016/01/13) */
Our records indicate that the customer purchased this product online from *** on 7/10/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of 7/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had only received on little sample product, I wasn't sent anymore product after that pointI know for the little product I received is not priced at that amountI feel as though I have been overcharged for the amount of product I was sent
Final Business Response /* (4000, 9, 2016/01/15) */
Our records indicate that the customer purchased this product online from *** on 7/10/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of 7/
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/01/13) */
***, records indicate that you purchased this product online from IP *** on 10/12/Order ID was *** They account was opened on a MasterCard with the last four digits of 2852, with an expiration date of 7/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is how they take advantage of a lot of people and specially Senior CitizensI made a purchase and paid in fullApparently the sneaked into the text some kind of membership that one those note notice and would never agreed toThe they sell it on the penny on a dollar to someone like Collect ProsI will never agree to pay this charge and if they continue to do anything about it I will file with the General Attorney of our StateThese people should be reprimanded for their business practice

Initial Business Response /* (1000, 5, 2016/02/04) */
Our records indicate that the customer purchased this product online from IP *** on 10/27/Order ID was ***They account was opened on a VISA with the last four digits of ***, with an expiration date of 5/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase? Do they have proof of cancellation?

Initial Business Response /* (1000, 5, 2015/10/28) */
I am not sure why this customer reached out to Revdex.com firstWe show no record of calling Collect Pros to dispute the debtWe have an automated system to dispute the debt and that is online at www.collectpros.com/disputeWe have snet this
consumer an email and instructed her how to file a written dipute
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Collect Pros' "automatic system to dispute the debt" is bogusThe link Connect Pros provided, www.collectpros.com/dispute, after being filled with the reference number, leads to a page saying they have concluded this debt is correctThe only option on the page is a button saying "pay now"There is no choice given to dispute the debt
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since they acknowledge that I owe nothing and apologize for the inconvenience to me, I do not want to spend any more time on this matterThat said, however, I think it was dishonest of them to provide a bogus link for a supposed "automatic system to dispute the debt", with the link leading to a page stating they have researched this debt and concluded it to be valid, and providing only a "pay now" optionThis seems to me to be a way of trapping vulnerable seniors into paying what they don't oweThus, I still think they are a committing fraud and deserve an F rating
Final Business Response /* (4000, 9, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was
placed online from IP Address *** on 08/12/02:00:PM and your order number was *** The account was opened on a Master with the last four digits of ***, with an expiration date of 12/
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2015/10/28) */
Collect Pros will reach out to the consumer ASAP
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We recieved and email that we were sent to collections by
Collect Pros in errorThe manufactur sent our info to them in errorThey have removed us from their list and our credit will not be affected

Initial Business Response /* (1000, 5, 2016/04/15) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as they follow through with their statements made in the response, I am satisfied

Initial Business Response /* (1000, 8, 2015/11/09) */
Our records indicate that the customer purchased this product online from Game Marketer on 7/18/Order ID was ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the
manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 10, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No! I never purchased or received any product or any type of trial! My credit card was cancelled because of unauthorized charges made against itI was never contacted by "Game Marketer's" either! I should not be held accountable by a collections agency for items I did not order, never received nor was I ever contacted by the company selling a productIn fact I don't even know what exactly the product is that I am being charged for!
Final Consumer Response /* (2000, 18, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!
Final Business Response /* (4000, 16, 2015/11/11) */
The order number was ***, ordered ALPHA-T online on 7/18/After contacting the creditor they have agreed to a one time courtesy and have closed the fileYou will receive nothing further and this will not effect your credit
Thanks for your patience

Initial Business Response /* (1000, 10, 2015/10/29) */
Please assure the consumer there is nothing fraudulent going on
There file was turned over to collections because *** was unable to bill their credit card for the retail amount for the trial product sentTheir order was placed online on
6/20/and their order number was ***
Original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and the credit card on file was unable to process for that amountAnd subsequently, the file went to collections
TO dispute this in writing have them go to www.collectpros.com/dispute

Initial Business Response /* (1000, 5, 2016/02/01) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for helping to process this complaint as if I tried to do it alone, I fear I may not have received this satisfactory solution

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You for the confirmation that there had been an errorI do think that there being so many complaints about the same company, and circumstances almost exactly the same as mine that there should be a way to shut them down for goodThank You Revdex.com! You are there to protect us, and we appreciate that you do!!