Collect Pros, LLC

Initial Business Response / [redacted] (1000, 15, 2016/04/27) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your assistance, without your help, I'm sure I would have been haunted by Collection ProsI am truly afraid others are being taken by the same scam, innocently responding to a radio advertisementPlease be wary of what seems to be to good be true, there's always a catch Final Consumer Response / [redacted] (3000, 14, 2016/06/08) */ Before this complaint was filed, I did not realize that (877-830-0184) charged my personal TD Bank checking account $on 4/& on 5/chasrge my account $84.92, and then [redacted] (888-563-2968)charged my TD Bank Account on 5/for $and 5/for $for total charges for $No wonder they said not to collect fundsI have opened a unauthorized charges case with TD BankI had received a call from TD Bank on or about 4/22/asking me if I authorized a purchase of $79.95, which I immediately denied, I placed no such orderBut according to TD Bank their representative was suppose to cancel my current card so no further charges would be processedTherefore the claim I have made with TD bank for authorizing these fradualant chargesDue to these unauthorized charges, my account then was overdraw times, at $per charge for another $bringing my total loss of money to $I contacted the FITLIFE @ 888--563-and spoke to Grace, employee #1115, and I must say I was rather upset with her, and let her know itI advised her I never received any kind of paperwork from the company, which states their name, what I purchased, how to cancel, how to return any productAfter a long and quite heated conversation, she did say she would refund all my charges in 3-days, this was stated on 6/06/I am waiting to see if I get refundedAs far as the Bank charges they will not do anything about thosePlease I need your help and so do plenty of other innocent people being scammed Final Business Response / [redacted] (4000, 16, 2016/06/08) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your accountTherefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please assure the customer the file is closed and nothing further will be sent to the customer regarding this matter Collect Pros Senior Team

Initial Business Response / [redacted] (1000, 8, 2016/02/11) */ Please inform the consumer that Collect Pros nor the manufacturer was aware that the [redacted] ending in [redacted] was used fraudulently Therefore, per USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being terminated by Collect Pros They may discard the notice we sentOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, they may contact us at the address above or at [email protected]

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ We will correspond directly with the consumer on this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ I spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you If you have any further questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you! [redacted] and Collect Pros should be put out of business

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had already attempted to file my dispute at www.collectpros.com but nowhere does it address dispute issues, only how to make paymentsWhen I called 1-800-305-3404, it gives a different site "www.collectpros.comfor/dispute but there is no such addressI addressed my dispute on CUSTOMER SUPPORT in hopes that it is delivered to the correct DISPUTE DEPARTMENTMy name, [redacted] , is a common oneI suspect this bill belongs to someone else by the same nameThe company needs to correct thisthank you - [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have never heard of the debt holder "Levy Consulting Magazines" so of course terminating this debt is the correct actionI am hoping I will not be receiving any more correspondence from Collect Pros on this issue or any other matterThank you for your cooperation Final Business Response / [redacted] (4000, 9, 2015/05/28) */ Dear CUSTOMER: Collect Pros received your dispute letter dated 05/22/We have attempted to verify your debt with the prior debt holder Levy Consulting Magazines but have not received the required information within a reasonable period of time Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect ProsYou may disregard the notice we sentYou will not receive anything further from usOur apologies for any inconvenience this may have caused youIf you have any questions regarding this letter, you may contact us at the address above or at [email protected] Sincerely, Collect Pros Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear [redacted] , We have located your reference number [redacted] Your file was turned over to collections because [redacted] Eye was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 03/19/04:13:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of ***, with an expiration date of [redacted] Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the company & spoke to a representativeShe cancelled my trial & said that I owe nothingSo therefore, a payment does not need to be madeIt took a few times & efforts to make it happenSo far I have not received anymore calls or letters in the mail I thank the Revdex.com for their understanding and help in this matter Final Consumer Response / [redacted] (2000, 8, 2016/05/17) */

Initial Business Response / [redacted] (1000, 5, 2016/04/13) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Our records indicate that the customer purchased this product online from IP on 1/21/Order ID was [redacted] The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections Do they recall this purchase?

Initial Business Response / [redacted] (1000, 5, 2016/10/17) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving so quickly

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Should have never been submitted to start withWonder how many people question the tacticsAgain buyer beware and read the fine print

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ I spoke with the manufacturer who placed your account into collectionsYour file has been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Very appreciative of the BBB's efforts to address and rectify this matter as quickly as they have I can only HOPE that the manufacturer is being totally HONEST in their response to this claim because they would NOT give me the time of day today and told me they CLOSED my file but I had to deal with the Collections Company to resolve the matter??? I want TO BE SURE that Collect Pros collection agency has also closed this account to a ZERO BALANCE OWED, and will not be soliciting or harassing us for further collection

Initial Business Response / [redacted] (1000, 8, 2016/03/30) */ Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency We apologize for any inconvenience this may have caused you Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/04/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because I got the outcome I wanted...thank you very much for handling this matter for me

Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Dear [redacted] , We have located your reference number Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 08/14/02:21:AM and your order number was [redacted] The account was opened on a Visa with the last four digits of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ Dear [redacted] We have located your reference number Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address [redacted] on 10/27/01:34:AM and your order number was [redacted] The account was opened on a [redacted] with the last four digits of ***, with an expiration date of *** Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections

Initial Business Response / [redacted] (1000, 8, 2015/06/29) */ Dear Revdex.com, We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain their particular circumstancesWe will respond within hours Thank you for your efforts Best regards, Collect Pros