Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/06/13) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/10/17) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/10/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response due to I have the paperwork that I cancelled at the end of the trail periodI spoke with the company last night and they had the same information as I did in my recordsThanks for getting such a quick response from Collection Pros

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 11, 2016/02/16) */
I wrote a lengthy letter to collect pros stating that this was NOT a valid claim and that this was harassment along with unjust billing practicesI requested a response from the business within days just as they had demanded in their invalid collection letterI received a letter from collect pros stating that they had spoke with the creditor and it was billed in error and that no further action would be necessary and the account had been paid in fullThanks for your assistance in this matter

Initial Business Response /* (1000, 5, 2016/06/07) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/28) */
We will reach out to the consumer and settle the matter

Initial Business Response /* (1000, 5, 2015/12/17) */
***, Your file was turned over to collections because Nature Renew Cleanse was unable to bill your *** credit card ending in ***for the retail amount for the trial product sentYour order was placed online on 8/28/from IP
Address ***
You are correct that you had a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections
We consider this matter still open and pending payment
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When this trial was ordered, that *** was validThe card was closed because of unauthorized useI DID call the company, well within the required time limit to cancelIt was an automated system, I never spoke with a representativeI never heard from them againI will be glad to talk with a representative from the company, but I will not send a check to "Collect Pros." They have my address and my emailPoor business practice!
Final Business Response /* (4000, 17, 2016/01/05) */
I spoke with the manufacturer who placed your account into collectionsThey confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Final Consumer Response /* (2000, 19, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/04) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/22) */
Our records indicate that the customer purchased this product online from IP *** on 8/13/Order ID was ***They used MasterCard ending ***
The original order was a trial, but the agreement stated that after the trail
period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/04/12) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the trial
product sentYour order was placed online from IP Address *** on 02/18/02:39:AM and your order number was ***The account was opened on a*** with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections

Initial Business Response /* (1000, 5, 2016/01/13) */
***, records indicate that you purchased this product online from IP *** on 10/12/Order ID was *** They account was opened on a MasterCard with the last four digits of 2852, with an expiration date of 7/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is how they take advantage of a lot of people and specially Senior CitizensI made a purchase and paid in fullApparently the sneaked into the text some kind of membership that one those note notice and would never agreed toThe they sell it on the penny on a dollar to someone like Collect ProsI will never agree to pay this charge and if they continue to do anything about it I will file with the General Attorney of our StateThese people should be reprimanded for their business practice

Initial Business Response /* (1000, 8, 2015/11/11) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/06) */
Dear ***
We have located your reference number ***Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was
placed online from IP Address *** on 05/14/01:47:AM and your order number was *** The account was opened on a Visa with the last four digits of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/02/08) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Should have never been submitted to start withWonder how many people question the tacticsAgain buyer beware and read the fine print

Initial Business Response /* (1000, 5, 2015/11/04) */
I spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/06/12) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/06/22) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 8, 2016/02/01) */
Our records indicate that the customer purchased this product online from IP *** on 7/30/Order ID was ***They account was opened on a Visa with the last four digits of ***, with an expiration date of ***
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/03/10) */
Revdex.com Please inform ***, that we have confirmed with the manufacturer that the order was mistakenly placed into collectionsTherefor the file is closed and nothing further will be done in terms of collectionsThanks

Initial Business Response /* (1000, 5, 2016/04/06) */
We have located your reference number Your file was turned over to collections because hookupcloud.com was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address
*** on 04/08/07:31:PM and your order number was ***The account was opened on a Visa with the last four digits of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections

Initial Business Response /* (1000, 5, 2016/01/15) */
Please provide the customer the following copy of the terms and conditions that accompanied the trial offer:
Collection Policy:
If I enroll in the membership or auto ship ("trial") program today, I am agreeing to be charged the trial amount
advertised today and the retail amount advertised when the advertised trial period is over in for my trial product receivedIf I do not call to cancel the membership or auto ship during the trial period advertised, I am agreeing to pay the retail amount advertised for the trial product received, at the end of the advertised trial periodIf the card on file does NOT successfully authorize for that agreed upon retail amount and you have not called to cancel, the company shall be entitled to seek collection of the unpaid funds using either internal or third party collection efforts plus all costs of collection including reasonable interest, reasonable attorney's fees (if suit is filed) and reasonable collection agency fees, including but not limited to late collection fees of $
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response, but I did not sign up for the membership that is why I sent payment with gift VISAI have tried to locate the Idol Lash business telephone number since the complaint file & I come up with nothingsame for the collect prosI am afraid if I pay this collection both companies will continue to bill me for something I did not sign up forif you can provide me with the assurance & phone numbers I can personally speak with to be sure my name is off this so call membership so I am assured I wont be further billed in anywayI did not sign up for membership nor did idol lash try to contact me nor can I locate a number to make sure I am off this so called membership & personally cancel itI don't want this to be an on going process or battle for a payment that I don't feel is justifiedthis is a scam by idol companyI am upset that I have to endure this paperwork & research to resolve this matter for the company online scam to enroll people into their membership for moneyAgain, I would like to resolve this matter, but I need the assurance by all parties that once resolved I will not be notified with any further charges & this shady membership enrolment is canceled
Final Business Response /* (4000, 9, 2016/01/19) */
Collect Pros has left a message with a direct line to call an agent back to discuss the matter877-400-