Collect Pros, LLC

Initial Business Response /* (1000, 5, 2015/06/10) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you can only 'dispute' said charge by clicking the 'settle debt or make payment' buttonWould that not be, in and of itself, an admission on my part that I DID occur the debt? I simply will not admit charging something that I know I did not charge
As a matter of note, I DID make an effort via phone to speak with someone regarding the charge, but again, the recording is VERY deceptive and 'CLEARLY' is a subtle effort to again have someone admit to the debt in order to speak with an actual agent

Initial Business Response /* (1000, 5, 2016/03/10) */
Revdex.com Please inform ***, that we have confirmed with the manufacturer that the order was mistakenly placed into collectionsTherefor the file is closed and nothing further will be done in terms of collectionsThanks

Initial Business Response /* (1000, 5, 2016/01/15) */
Please provide the customer the following copy of the terms and conditions that accompanied the trial offer:
Collection Policy:
If I enroll in the membership or auto ship ("trial") program today, I am agreeing to be charged the trial amount
advertised today and the retail amount advertised when the advertised trial period is over in for my trial product receivedIf I do not call to cancel the membership or auto ship during the trial period advertised, I am agreeing to pay the retail amount advertised for the trial product received, at the end of the advertised trial periodIf the card on file does NOT successfully authorize for that agreed upon retail amount and you have not called to cancel, the company shall be entitled to seek collection of the unpaid funds using either internal or third party collection efforts plus all costs of collection including reasonable interest, reasonable attorney's fees (if suit is filed) and reasonable collection agency fees, including but not limited to late collection fees of $
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response, but I did not sign up for the membership that is why I sent payment with gift VISAI have tried to locate the Idol Lash business telephone number since the complaint file & I come up with nothingsame for the collect prosI am afraid if I pay this collection both companies will continue to bill me for something I did not sign up forif you can provide me with the assurance & phone numbers I can personally speak with to be sure my name is off this so call membership so I am assured I wont be further billed in anywayI did not sign up for membership nor did idol lash try to contact me nor can I locate a number to make sure I am off this so called membership & personally cancel itI don't want this to be an on going process or battle for a payment that I don't feel is justifiedthis is a scam by idol companyI am upset that I have to endure this paperwork & research to resolve this matter for the company online scam to enroll people into their membership for moneyAgain, I would like to resolve this matter, but I need the assurance by all parties that once resolved I will not be notified with any further charges & this shady membership enrolment is canceled
Final Business Response /* (4000, 9, 2016/01/19) */
Collect Pros has left a message with a direct line to call an agent back to discuss the matter877-400-

Initial Business Response /* (1000, 5, 2015/12/22) */
I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I request a formal letter stating that Collect Pros send original collection letter in error, and I owe nothing, to be delivered to my home addressCollect Pros should learn how to conduct business properly and professionally

Initial Business Response /* (1000, 8, 2015/06/05) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not order *** MagazineThey mailed the notice to an address in *** that I lived for only months till I found a place of my own to liveI moved from *** months agoI no longer live at that addressCollect Pros say I owe $I have no idea what this magazine costs, but to come up with that amount, I would have been ordered this when I lived in ***.Not the caseThis is my responseI didn't order this magazine and I am not paying for it!

Initial Business Response /* (1000, 8, 2016/03/10) */
Our records indicate that the customer purchased this product online from IP *** on 1/18/Order ID was ***The account was opened on a VISA with the last four digits of ***, with an expiration date of 1/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 10, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not except or agree to any thing.That is why they could not charge my account

Initial Business Response /* (1000, 5, 2015/11/04) */
I have reached out to the manufacture for the VODWill also reach out to the customer and to express we are investigating this file
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
If they received this as a collections, the company would have provided proof of the debtNo verification/proof can be supplied as requestedAll they can do is claim this was a purchase/trial periodThey have yet to supply me with even the name of the company who is making this claim

Initial Business Response /* (1000, 5, 2016/02/14) */
Our records indicate that the customer purchased this product online from IP *** on 9/21/Order ID was ***They account was opened on a VISA with the last four digits of ***, with an expiration date of 8/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/05/06) */
Dear *** ***,
We have located your reference number ***Your file was turned over to collections because *** Anti-aging was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 01/04/03:24:PM and your order number was ***The account was opened on a *** with the last four digits of ***, with an expiration date of 02/
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the product in the first place
What a shady company this is that bills a person and does not send the productI'm going to pay this just to get it off my credit
Final Business Response /* (4000, 9, 2016/05/09) */
Dear Revdex.com,
This consumer has paid their debt in full as of 5/8/
Senior Customer Care
Collect Pros

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because the company that they are supposedly representing does not even acknowledge them or their claim about me owing them

Initial Business Response /* (1000, 5, 2016/01/13) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore
been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstances.We will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/02/05) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore
been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied for now but this company needs to be watched closely

Initial Business Response /* (4000, 8, 2016/02/04) */
Collect Pros will be calling the consumer directly to resolve this matter
Initial Consumer Rebuttal /* (3000, 6, 2016/02/04) */
Received this email from collect pros :
***,
Your file was turned over to collections because Creme Del
Mar was unable to bill your Visa credit card ending in 6346, expiration date of 5/for the retail amount for the trial product sentYour order was placed online from IP Address ***, on 09/22/with order id ***
Your original order was a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections
***
Customer Care Representative
Collect Pros, LLC
The above is absolutely not trueThere was no agreement to join or pay a higher priceAlso my CC account is and was accessible to bona fide businesses with whom I had commerce
I have seen this company cited on the internet many times with similar accusations and complaints, and I believe it to be a scam
***
Final Consumer Response /* (2000, 10, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the following email today from the business:
***
We are now also in receipt of your Revdex.com complaint
Collect Pros spoke with the manufacturer who placed your account into collectionsWe conveyed to them that you are denying responsibility and they have agreed to close the fileYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you."
The above statement satisfies my requirements

Initial Business Response /* (1000, 5, 2015/11/04) */
This is not a scamOur client had tuned this file into a collection because the retail amount was due at the end of the trail periodI spoke with the manufacturer who placed your account into collections Your file has therefore been closed
and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still believe this to be a scam as I have never heard of this company and I never signed up for a trialI'm glad that it is resolved but would still like for them to send me the written resolution in the mail

Initial Business Response /* (1000, 5, 2016/01/13) */
Our records indicate that the customer purchased this product online from *** on 7/10/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of 7/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had only received on little sample product, I wasn't sent anymore product after that pointI know for the little product I received is not priced at that amountI feel as though I have been overcharged for the amount of product I was sent
Final Business Response /* (4000, 9, 2016/01/15) */
Our records indicate that the customer purchased this product online from *** on 7/10/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of 7/
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/05/06) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore
been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Collect Pros needs to have customer service not just an automated messageThe Anti aging cream company needs to do their job better and not send people's closed accounts to collection agenciesThat's very unprofessional

Initial Business Response /* (1000, 8, 2016/03/03) */
Dear ***,
Our records indicate that you purchased this product online from IP *** on 10/8/Order ID was *** The account was opened on a VISA with the last four digits of ***, with an expiration date of 5/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 8, 2015/06/11) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros