Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/05/06) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore
been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Collect Pros needs to have customer service not just an automated messageThe Anti aging cream company needs to do their job better and not send people's closed accounts to collection agenciesThat's very unprofessional

Initial Business Response /* (1000, 8, 2015/06/11) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 8, 2016/02/23) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 10, 2015/11/18) */
I spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/01/20) */
Our records indicate that the customer purchased this product online from IP *** on 7/30/Order ID was ***They account was opened on a Visa with the last four digits of 5153, with an expiration date of 3/
The original
order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any bill saying how much I'd be charged, I just received a letter from a collection agency saying I had to pay a ridiculous amount of money for just a sample

Initial Business Response /* (1000, 5, 2016/05/06) */
Dear ***,
We have located your reference number *** Your file was turned over to collections because *** Anti-aging was unable to bill your credit card for the retail amount for the trial product sentYour order was
placed online from IP Address *** on 01/08/11:30:AM and your order number was *** The account was opened on a *** with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear ***
We have located your reference number ***Your file was turned over to collections because *** Eye $*** Skin $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 02/24/06:12:AM and your order number was ***The account was opened on a Mastercard with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/02/04) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/24) */
Please be advised we are unable to look up this accountThis is a common name and unable to findWe will need more informationI need the Collect Pros reference number, customer address or email address

Initial Business Response /* (1000, 8, 2015/11/11) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their explanation was acceptable and the resolution was in accordance with what I had originally confirmed with the manufacture

Initial Business Response /* (1000, 10, 2015/10/28) */
Contact Name and Title: ***, Manager
Contact Phone: 877-400-
We are unable to Find *** in our CRM systemThis is product we collect forWould it be possible to get his reference number? With that I can investigate the
claim

Initial Business Response /* (1000, 5, 2015/10/28) */
I spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com

Initial Business Response /* (1000, 5, 2016/02/14) */
Our records indicate that the customer purchased this product online from IP *** on 9/21/Order ID was ***They account was opened on a VISA with the last four digits of ***, with an expiration date of 8/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2015/11/11) */
We spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the
trial product sentYour order was placed online from IP Address *** on 11/13/02:08:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of*
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (4000, 8, 2016/02/04) */
Collect Pros will be calling the consumer directly to resolve this matter
Initial Consumer Rebuttal /* (3000, 6, 2016/02/04) */
Received this email from collect pros :
***,
Your file was turned over to collections because Creme Del
Mar was unable to bill your Visa credit card ending in 6346, expiration date of 5/for the retail amount for the trial product sentYour order was placed online from IP Address ***, on 09/22/with order id ***
Your original order was a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections
***
Customer Care Representative
Collect Pros, LLC
The above is absolutely not trueThere was no agreement to join or pay a higher priceAlso my CC account is and was accessible to bona fide businesses with whom I had commerce
I have seen this company cited on the internet many times with similar accusations and complaints, and I believe it to be a scam
***
Final Consumer Response /* (2000, 10, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the following email today from the business:
***
We are now also in receipt of your Revdex.com complaint
Collect Pros spoke with the manufacturer who placed your account into collections We conveyed to them that you are denying responsibility and they have agreed to close the fileYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you."
The above statement satisfies my requirements

Initial Business Response /* (1000, 5, 2016/01/27) */
Our records indicate that the customer purchased this product online from IP *** on 9/7/Order ID was ***They account was opened on a *** with the last four digits of ***, with an expiration date of ***
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above record is incorrectI called in August of and cancelled per the agreementWhy does *** have this in their records and you do not*** verified in a phone call of 1/27/that there was no money owed and I was not sent to collectionsThe representative told me Collect Pros has repeatedly sent letters to customers despite no longer being used by the companyAgain, I feel that this was an attempt to fraudulently attempt to collect money that was not dueHow can criminal charges be pursued in reference to this company that has been issued a cease and desist in the state of Nevade for Nevada residents yet they can continue to pursue fraudulent money collections from residents outside of NevadaPossibly a federal charge? This type of criminal activity that hides behind claiming to be a "debt collector" must be stoppedOver complaints
Final Business Response /* (4000, 9, 2016/01/29) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/01/28) */
Our records indicate that the customer purchased this product online from IP on 8/25/Order ID was ***They account was opened on a Visa with the last four digits of 0374, with an expiration date of 7/
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was absolutely nothing saying anything about charging me for the full priceThat is completely falseIt was simply a sample bottle for shipping and handlingAnd for what it is worth that isn't the full price of the product so this is a scamI still have the bottle and haven't taken any so I would gladly send it back cuz I know that it doesn't workIf I see this on my credit I will have no choice but to get my attorney involved
Final Consumer Response /* (2000, 11, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/02/01) */
Collect Pros will contact the consume direct on this matter

Initial Business Response /* (1000, 10, 2016/06/07) */
We have located your reference number Your file was turned over to collections because freehookups.com was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address
*** on 04/30/09:30:PM and your order number was ***The account was opened on a Visa with the last four digits of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose