Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online
from IP Address *** on 11/18/04:03:AM and your order number was *** The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed of any full price charge if I did not cancel this order within the trial period I was only informed of that the day I calledThey told me I should have called the day before to cancel the order I would not know to call if I was never informed Your telephone ordering service did not allow you to speak with a representative It just stated that you need to pay for shipping of the free trial The trial period evidently ended before I received the product which is obviously a planned thing since everyone else that has complained has had the same issue I called and emailed and my email response was the order was cancelled I asked if both orders were cancelled for both items since there were evidently two separate orders and I received another email stating that the order was cancelled When I spoke to someone they said that order had not billed but the other one had and I was refunded fully, which I was I then cancelled the credit card to ensure there would be no more fraudulent charges I submitted the emails on this that I received This is a true scam Never was I informed of any of these outrageous charges I will not accept anything less than complete resolution The package was attempted to be returned and I have a return receipt from this
Final Consumer Response /* (2000, 18, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (1000, 16, 2016/08/08) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 11, 2016/02/16) */
I wrote a lengthy letter to collect pros stating that this was NOT a valid claim and that this was harassment along with unjust billing practicesI requested a response from the business within days just as they had demanded in their invalid collection letterI received a letter from collect pros stating that they had spoke with the creditor and it was billed in error and that no further action would be necessary and the account had been paid in fullThanks for your assistance in this matter

Initial Business Response /* (1000, 5, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/22) */
I spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I request a formal letter stating that Collect Pros send original collection letter in error, and I owe nothing, to be delivered to my home addressCollect Pros should learn how to conduct business properly and professionally

Initial Business Response /* (1000, 5, 2015/11/04) */
I have reached out to the manufacture for the VODWill also reach out to the customer and to express we are investigating this file
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
If they received this as a collections, the company would have provided proof of the debt No verification/proof can be supplied as requested All they can do is claim this was a purchase/trial period They have yet to supply me with even the name of the company who is making this claim

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 11/22/04:07:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2015/05/20) */
Dear Revdex.com,
We received your inquiry to Collect ProsIt appears the customer has a dispute regarding the notice they received from usThe easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain
their particular circumstancesWe will respond within hours
Thank you for your efforts
Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/05/03) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/04/21) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate all your help in this situationI'm very satisfied in how it was handledthank you!

Initial Business Response /* (1000, 5, 2016/02/08) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THANK YOU Revdex.com!!

Initial Business Response /* (1000, 5, 2016/02/08) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/13) */
Our records indicate that the customer purchased this product online from *** on 9/16/Order ID was *** They account was opened on a Visa with the last four digits of ***, with an expiration date of ***
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 8, 2015/11/09) */
Collect Pros will contact the consumer directly regarding the dispute
Initial Consumer Rebuttal /* (3000, 10, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to not be contacted by this
fraud companyThey are stating I owe money on fraudulent charges that my credit card company can prove

Initial Business Response /* (1000, 5, 2016/02/08) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/04/21) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate all your help in this situationI'm very satisfied in how it was handledthank you!

Initial Business Response /* (1000, 5, 2016/02/09) */
Please inform *** that we use a mail process house and a P.Obox in **Collect Pros is also registered and licensed in all the states we do business in
In response to ***'s claim, Collect Pros spoke with the manufacturer who
placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/02/05) */
We will correspond directly with the consumer on this matter
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/28) */
Our records indicate that the customer purchased this product online from IP on 1/21/Order ID was ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel,
the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/04/13) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because Idol Lash was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online
from IP Address *** on 07/30/05:12:AM and your order number was ***The account was opened on a Master with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
Do you recall this transaction?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On june 4, I ordered the free trial of Idol Lash which I was told I would only be charged the for shippingthis was paidOn June 29, I called and cancelled my order as I had days to do soOn January 15, I received a collection notice from Collection Pro indicating I owed a debt for Idol lashesI contacted Idol lashes via phone and they informed me that I would need to contact collect pro re issueI asked if they had confirmation of date of purchase of trial lash and date of cancellationthey indicated they didthey provided me and informed me that my order was cancelledI then questioned why was I sent to collection pro and was informed that I needed to contact Collect Pro as this is now out of there handsI contacted Collection Pro via phone and got an automated recording indicating that any disputes could not be done via phoneI would need to go online to make my paymentI continued to get the run around by both companies which later found out that collection pro is a business run out of a homeI feel since I did contact idol lash and it was confirmed by them that my cancellation was on file I do not owe any money

Initial Business Response /* (1000, 5, 2016/02/09) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept because of what they said, That the business said they confirmed that they processed the cancellation and let Collect Pros know that they submitted the account to their agency incorrectlyAlso, my file has therefore been closed and I owe nothingThey said my credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you