Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/04/15) */
Dear ***,
We have located your reference number Your file was turned over to collections because Garcinia Health Max $ Cleanse Blast $was unable to bill your credit card for the retail amount for the
trial product sentYour order was placed online from IP Address on 02/01/05:07:AM and your order number was The account was opened on a Visa with the last four digits of 9101, with an expiration date of We sent the letter to the delivery address, not the billingIt is what you used online
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debt
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/01) */
Gail, Your file was turned over to collections because *** was unable to bill your MasterCard credit card ending in ***, expiration date of 11/for the retail amount for the trial product sentYour order was placed online on
9/22/from IP Address ***
You are correct that you had a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so, but it looks like the card may have expired and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections
We consider this matter still open and pending payment

Initial Business Response /* (1000, 5, 2016/02/23) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your help I just did not not want to pay for something I did not purchase I do not wish to proceed any further since they dropped the chargesHowever I would like them to send me a written statement showing they dropped the chargesThank you for your help!!!

Initial Business Response /* (1000, 8, 2016/01/28) */
Our records indicate that the customer purchased this product online from IP *** on 8/27/Order ID was ***They account was opened on a MasterCard with the last four digits of ***, with an expiration date of ***
The
original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/06/07) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't think this would have been resolved had I not taken this step with Revdex.comThis company and their collection company are bullies and think they scare innocent people into paying

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They handled this correctly, I am upset that they do not have a way for me to contact them directly, but never the less as of now it is resolved

Initial Business Response /* (1000, 8, 2016/07/22) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2015/11/11) */
We spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/18) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 03/28/04:56:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 04/26/06:12:AM and your order number was ***The account was opened on a Master with the last four digits of *** with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2015/10/28) */
Collect Pros spoke with *** and provided him the order ID, the IP address from where he ordered the product and the order dateNot sure why he then makes a Revdex.com complaintBut per the FDCPA he dispute was filed and we responded in under
days
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir or Madam,
After I received the Courtesy Notice from Collect Pros, I've tried to contact the business several times, if not moreHowever, NO one answered my calls
Collect Pros claiming that I spoke with anyone at Collect Pros is a lieI've never had a chance to talk to anyone at the business, because NO one answered my callsThe business automated phone only gave instruction as to how I may resolve and pay the money
Collect Pros claiming that they provided me with the order ID is also a lieIt also has NOT provided me with IP address from where the product was from and the order date
Again, I'd like to reiterate that I have NOT spoke with anyone at Collect ProsThey're lying
***
Final Consumer Response /* (2000, 12, 2015/10/29) */
Re: Case # ***
Dear ***,
After my response to your email regarding response from Collect Pros, I was able to communicate with ***, manager of Collect Pros, and resolved the issueI was told by him that his business will close the fileThank you for your kind assistance in resolving this matter
Sincerely,
***
Final Business Response /* (4000, 9, 2015/10/29) */
We will reach out to*** directly via phone and email to address his fileIn recognition to the FDCPA, we are unable to disclose any additional information that may be rebroadcasted on any Revdex.com site

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 03/25/04:36:AM and your order number was ***The account was opened on a *** with the last four digits of ***, with an expiration date of*
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 6, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 8, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/11/11) */
Collect Pros spoke with the manufacturer who placed your account into collectionsThey confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothingYour credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their explanation was acceptable and the resolution was in accordance with what I had originally confirmed with the manufacture

Initial Business Response /* (1000, 8, 2016/02/04) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/02/23) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore
been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/09) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because ***.com was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 09/25/04:35:AM and your order number was ***The account was opened on a *** with the last four digits of ***Was this a fraudulent order?
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionally

Initial Business Response /* (1000, 5, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 10, 2016/07/22) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/04/06) */
We have located your reference number Your file was turned over to collections because hookupcloud.com was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address
*** on 04/08/07:31:PM and your order number was ***The account was opened on a Visa with the last four digits of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections