Collect Pros, LLC

Initial Business Response /* (1000, 5, 2015/11/16) */
I spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been
closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 06/02/01:30:AM and your order number was *** The account was opened on a Master with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After researching this debt collection agency I was able to locate a cease and desist order against this company on the grounds that they are not a legitimate companyI am convinced that this is a scam, and I have found hundreds of similar complaints online
Final Consumer Response /* (2000, 11, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/07/22) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Collect Pros making this right as I should not have been liable for this debtThe response is accepted and This claim may be closed

Initial Business Response /* (1000, 5, 2016/10/03) */
Dear ***,
We have located your reference number Your file was turned over to collections because Super C Serum was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 12/10/12:00:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
Is this not your information?
Initial Consumer Rebuttal /* (3000, 7, 2016/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received this product I did ask for trials last year and have paid a bunch of money for what I cannot use I don't like the idea of a similar product trying to get money when they have my information If I ever had any idea how these places worked, I NEVER would have agreed to the other products (that stated free) THIS product I never got Thank you
Final Business Response /* (4000, 9, 2016/10/17) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2016/02/11) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/03/10) */
Revdex.com please pass this forward to ***
Our records indicate that the customer purchased this product online from IP *** on 8/2/Order ID was ***The account was opened on a VISA with the last four digits of ***,
with an expiration date of 6/The confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do he recall this purchase? Did someone use his credir card fraudulently?
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not recall the purchase; however, when I saw a charge on my card I called the number listed on my bank statementI told the person that answered my call that I never ordered the product, and to cancel it and stop charging my cardI saw the charge come up on my bank statement and called my bank to dispute the chargesThe suggested that I should cancel my card because these types of companies will continue to charge the accountThe bank indicated that someone was using that card without my permission and it should be closed, immediatelyThat was in June of
When the charges stopped, I considered the matter settled until I received their collections letter
Final Consumer Response /* (2000, 13, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The resolution is satisfactory
Final Business Response /* (1000, 11, 2016/03/31) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/02/14) */
Our records indicate that the customer purchased this product online from IP on 7/9/Order ID was ***They account was opened on a VISA with the last four digits of 5695, with an expiration date of 10/The
confirmation email on account is [email protected]
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase and the terms?
Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response due to not having the terms say it would have a auto order after the trialI also do not agree due to having tried getting ahold of them many times before finally contacting the Revdex.comI do not expect to be charged for this and want it off of my credit!

Initial Business Response /* (1000, 5, 2016/04/13) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because Idol Lash was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online
from IP Address *** on 07/30/05:12:AM and your order number was ***The account was opened on a Master with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
Do you recall this transaction?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On june 4, I ordered the free trial of Idol Lash which I was told I would only be charged the for shippingthis was paidOn June 29, I called and cancelled my order as I had days to do soOn January 15, I received a collection notice from Collection Pro indicating I owed a debt for Idol lashesI contacted Idol lashes via phone and they informed me that I would need to contact collect pro re issueI asked if they had confirmation of date of purchase of trial lash and date of cancellationthey indicated they didthey provided me and informed me that my order was cancelledI then questioned why was I sent to collection pro and was informed that I needed to contact Collect Pro as this is now out of there handsI contacted Collection Pro via phone and got an automated recording indicating that any disputes could not be done via phoneI would need to go online to make my paymentI continued to get the run around by both companies which later found out that collection pro is a business run out of a homeI feel since I did contact idol lash and it was confirmed by them that my cancellation was on file I do not owe any money

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because *** was unable to bill your credit card for the retail amount for the trial product sentYour order was
placed online from IP Address *** on 03/12/05:06:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product sent to me was returned immediately when receivedI called the number listed and left a message requesting no further productI do not believe that I owe them any fundsMy credit card company even recognized the advertising and product process prior to my notifying them
Final Business Response /* (4000, 9, 2016/05/18) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/24) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2016/03/03) */
Dear ***,
Our records indicate that you purchased this product online from IP *** on 10/8/Order ID was *** The account was opened on a VISA with the last four digits of ***, with an expiration date of 5/The
confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2015/12/17) */
***, Your file was turned over to collections Visa credit card ending in for the retail amount for the trial product sentYour order was placed online on 10/18/from IP Address ***
You are correct that you had a trial,
but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections
We consider this matter still open and pending payment
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Product was received and payment has been sent

Initial Business Response /* (1000, 5, 2016/07/22) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Collect Pros that this debt was sent to collections in error I thank the Revdex.com for prompt resolution of this complaint and also for taking the time to answer questions I had about why it was referred to the Carson City, NV Revdex.com

Initial Business Response /* (1000, 5, 2016/04/12) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I hope this doesn't have any effect on my creditOther than that, thank you so much for your timely and orderly responseIt's very much appreciated

Initial Business Response /* (1000, 5, 2016/03/30) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the help

Initial Business Response /* (1000, 8, 2016/04/20) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 10/11/03:14:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number *** but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/03/10) */
Revdex.com Please inform ***, that we have confirmed with the manufacturer that the order was mistakenly placed into collectionsTherefor the file is closed and nothing further will be done in terms of collectionsThanks

Initial Business Response /* (1000, 5, 2016/04/06) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** Eye $ *** Skin $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 03/03/06:56:AM and your order number was *** The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was nothing that stated that I would be paying almost $for some face cream I would not have ordered it if it stated that In the shipment there was no information regarding who it came from or how to contact them I have never received anything from this company trying to collect any money from me If all it took was a phone call, I would have made it if I had been given this information I don't even like the face cream It dried my skin out terribly I will be glad to send it back if I knew who it came from This anonymous company is scamming people by offering something and then trying to charge a ridiculous amount for it later I'm thankful my credit card company declined to pay this I never agreed to pay anything other than shipping charges
Final Business Response /* (4000, 9, 2016/05/18) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2016/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad they are dismissing this debt However, this is not a good way to do business It is a deceptive practice and should be discontinued
Thank you