Collect Pros, LLC

Initial Business Response /* (1000, 8, 2015/11/09) */
Collect Pros will contact the consumer directly regarding the dispute
Initial Consumer Rebuttal /* (3000, 10, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to not be contacted by this
fraud companyThey are stating I owe money on fraudulent charges that my credit card company can prove

Initial Business Response /* (1000, 5, 2016/04/12) */
We have located your reference number ***Your file was turned over to collections because Cleanse Blast was unable to bill your credit card for the retail amount for the trial product sentYour order was placed online from IP Address
*** on 02/21/02:24:AM and your order number was ***The account was opened on a Mastercard with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
Was your card possibly used fraudulently?

Initial Business Response /* (1000, 5, 2016/01/15) */
Our records indicate that the customer purchased this product online from *** on 3/17/Order ID was ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel,
the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received this product
Final Business Response /* (4000, 9, 2016/01/25) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Final Consumer Response /* (2000, 11, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I got the outcome I wanted...thank you very much for handling this matter for me

Initial Business Response /* (1000, 5, 2016/05/18) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** Eye $ *** Skin $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 03/11/05:02:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I never received the product at allIf I had received something I would have responded within the day limit, but since I never did, I assumed that I had been scammed for $5.95, but let it go at that The next I heard of this transaction was when my Credit Union notified me they had froze my account because of the two unauthorized attempts by this company to charge my account I do live in a rural area where packages are left by the mailboxI don't know if this company sent me something or not, but Inever received anything If I had, I would pay for it, but paying almost $for nothing is not fairThey also charged me another $for another product that I never authorized and never received If you look on their web site it is filled with other people complaining they have been ripped off by them There are others who also say that they never received any product Not the way to do business I am very disappointed that companies are allowed to get away with this
Final Business Response /* (4000, 9, 2016/05/27) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/02/05) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the their credit card was used fraudulently
Therefore, per USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are
being terminated by Collect Pros
They may discard the notice we sentOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/05) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because *** Skin was unable to bill your credit card for the retail amount for the trial product sentYour order was placed
online from IP Address *** on 02/12/05:25:AM and your order number was ***The account was opened on a *** with the last four digits of *** with an expiration date of ***
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) I saw no notification when purchasing the product that there was a requirement to cancel anything after receipt of the product
2) The product I received came with a 'receipt' that did not include any contact informationThis in and of itself is clearly a ploy on the part of Valera to make it difficult, if not impossible, to cancel after the so called trial period
3) The credit card I used was cancelled by my bank because they noted suspicious activity with the online purchase for the product--another sign that Valera was acting fraudulently
Therefore, this entire transaction was a fraudulent and deceitful act on the part of Valera so the money they are asking for is not warranted
I request this collection request be cancelled
Final Business Response /* (1000, 17, 2016/07/13) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 19, 2016/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Collect Pros has agreed to cancel the collection, which is great because I do not owe the money they are trying to collectThank you

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** Eye $ *** Skin $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 02/16/06:10:AM and your order number was ***The account was opened on a *** with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/07/22) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue has been cleared and I am no longer responsible for
any further debt action on the part of Collect ProsI am hoping
however, that this issue will not reflect my credit score

Initial Business Response /* (1000, 5, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore been closed
and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear ***
We have located your reference number Your file was turned over to collections because *** $ Lumare Eye $was unable to bill your credit card for the retail amount for the trial product
sentYour order was placed online from IP Address *** on 09/15/02:34:AM and your order number was ***The account was opened on a Visa with the last four digits of ***, with an expiration date of ***
Your original order was a trial with tracking number *** but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2015/11/18) */
I spoke with the manufacturer who placed your account into collectionsYour file has been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any
inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very appreciative of the Revdex.com's efforts to address and rectify this matter as quickly as they have I can only HOPE that the manufacturer is being totally HONEST in their response to this claim because they would NOT give me the time of day today and told me they CLOSED my file but I had to deal with the Collections Company to resolve the matter???
I want TO BE SURE that Collect Pros collection agency has also closed this account to a ZERO BALANCE OWED, and will not be soliciting or harassing us for further collection

Initial Business Response /* (1000, 5, 2016/03/03) */
Please convey this verification to ***Our records indicate that the customer purchased this product online from IP *** on 10/20/Order ID was ***They account was opened on a VISA with the last four digits of ***,
with an expiration date of 9/The confirmation email on account is ***
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the productThey did so and their credit card on file was unable to process for that amountAnd subsequently, the file went to collections
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This purchase was not made by meCredit card has been notified

Initial Business Response /* (1000, 5, 2016/04/13) */
Dear ***,
We have located your reference number ***Your file was turned over to collections because Garcinia Health Max $ Cleanse Blast $was unable to bill your credit card for the retail amount for the trial
product sentYour order was placed online from IP Address *** on 01/17/04:17:AM and your order number was ***The account was opened on a *** with the last four digits of ***, with an expiration date of ***
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
Did your card get used fraudulently?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
, the two products described were never ordered I was told I won a free bottle of one product and they would include the second product no cost for either one no repeat charges this company is a scammer and you can see thousands of results on Google about this company being a scammer and obviously a group of liars as well!
I never gave them NE payment method since this was offered free of chargeIt is also written right on the investigation of this company that the United States government has an action against them at present
After having suffered a massive heart attack why would I order a weight loss product when I am underweight and these products have a lot of stimulants just one lie after another!
Final Consumer Response /* (2000, 11, 2016/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/04/14) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the customer card was used fraudulently
Therefore, per USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being terminated by Collect Pros
They may discard the notice we sentOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected]

Final Consumer Response /* (2000, 10, 2016/02/29) */
On February 29' 2016, I received a notice from Collect Pros informing me that my case with them was dropped and that I have no further commitments with ***Thank you for your help in this matter in bringing my complaint to a satisfactory
conclusion
***

Initial Business Response /* (1000, 8, 2016/03/30) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 10, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They admit there has been a mistake and confirmed that I owe nothing

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear ***,
We would like to resolve this issue, but unfortunately we are unable to find you in our system to address your inquiryPlease provide us the reference ID associated with the collection letter, located on the top right of the
letter you receivedOur to expedite, please email [email protected]
Thanks
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The letter that was sent to me was not detailed whatsoeverThere was not an ID number on the letter or reference, and when I called and emailed customer service, I have yet to get a responseI believe this was a scam, and I would like to get out of the system and not be contacted anymore by this company

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear ***,
We have located your reference number Your file was turned over to collections because *** $ *** $was unable to bill your credit card for the retail amount for the trial product sent
Your order was placed online from IP Address on 02/25/04:54:AM and your order number was The account was opened on a Visa with the last four digits of 8545, with an expiration date of
Your original order was a trial with tracking number ***, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for the amount of $Subsequently, your file went to collections
We look forward to working with you to resolve this debt promptly and professionallyFor your convenience you can make a secure payment online today by using the following pay now buttonAlternatively, you can mail in a payment using the payment coupon received in your notice by mailTo dispute this debt by mail, please reference your notice for instructionsPlease be advised that there may be consequences for non-payment of a legitimate debtThis Firm is a Debt CollectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Initial Consumer Rebuttal /* (3000, 7, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never purchase or received any products from this companyI have never even heard of the products that they are stating I received a free trial fromTherefore I will not be making any payment to this companyI have research to this and there are several other complaints from people with the same exact products that they did not purchase eitherI feel this is very much a scamI will not be sending any money to them
Final Consumer Response /* (4200, 15, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never purchase or received any products from this companyI have never even heard of the products that they are stating I received a free trial fromTherefore I will not be making any payment to this companyI have research to this and there are several other complaints from people with the same exact products that they did not purchase eitherI feel this is very much a scamI will not be sending any money to them
Final Business Response /* (4000, 13, 2016/06/09) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/09) */
Collect Pros spoke with the manufacturer who placed your account into collections They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectlyYour file has
therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you! *** and Collect Pros should be put out of business