Collect Pros, LLC

Initial Business Response /* (1000, 5, 2015/10/28) */
We will reach out to the consumer and settle the matter

Initial Business Response /* (1000, 5, 2015/12/17) */
***, Your file was turned over to collections because Nature Renew Cleanse was unable to bill your *** credit card ending in ***for the retail amount for the trial product sentYour order was placed online on 8/28/from IP
Address ***
You are correct that you had a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the productThey did so and your credit card on file was unable to process for that amountAnd subsequently, your file went to collections
We consider this matter still open and pending payment
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When this trial was ordered, that *** was validThe card was closed because of unauthorized useI DID call the company, well within the required time limit to cancelIt was an automated system, I never spoke with a representativeI never heard from them againI will be glad to talk with a representative from the company, but I will not send a check to "Collect Pros." They have my address and my emailPoor business practice!
Final Business Response /* (4000, 17, 2016/01/05) */
I spoke with the manufacturer who placed your account into collections They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly Your file has therefore been closed and you owe nothing Your credit has not been affected, as nothing has been reported to a consumer credit agency
We apologize for any inconvenience this may have caused you
Final Consumer Response /* (2000, 19, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/02/11) */
Collect Pros received your dispute correspondenceWe were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you
However, after reviewing your dispute
letter we have decided that future collection activity will not be necessary on your account Therefore, per USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros
You may discard the notice that you receivedOur apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected]
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear [redacted],
We have located your reference number 1067287. Your file was turned over to collections because [redacted] Eye $99.01 [redacted] Skin $98.71 was unable to bill your credit card for the retail amount for the trial product sent....

Your order was placed online from IP Address [redacted] on 01/16/2016 05:59:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If my original order was for a trial, what exactly did I pay for initially. Was I to try the lotion and then return it, or cancel the trial as to not receive more of the product? I am being charged for what? I received trial size items that in no way are worth almost $200. When there is a trial, usually there is a continuation of service after the trial to substantiate further charges. I haven't received any additional items to warrant any additional charges. This makes no sense and it is absolutely not a legitimate debt. Why would you send me a trial of something only to charge me the "complete price" months later for the same trial size items? Who would agree to that? Its not reasonable. And its a fraud!! Not to mention that the quality of the items I received was horrible. There is nothing specially formulated about either of those products. Completely bogus items and bogus charges!!! Along with the thousands of victims who have posted complaints online about this bogus "collection agency", I am very displeased with the actions that have been taken so far.
Final Consumer Response /* (2000, 18, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that the debt will not be pursued further per Collect Pros response.
Final Business Response /* (1000, 16, 2016/07/13) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You go to website and there is no way to dispute the claim. You can only make payments.

Initial Business Response /* (1000, 8, 2015/06/08) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not paid for something that I never ordered or received. When they send me a notice that I am free and clear that I do not own them nothing
Final Consumer Response /* (2000, 14, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 12, 2015/06/10) */
Dear Customer,

Collect Pros received your dispute letter dated 06/08/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/06/08) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/05/09) */
Dear [redacted],
We have located your reference number 1014013. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 05/04/2015 10:28:00 AM and your order number was [redacted]. The account was opened on a MasterCard with the last four digits of [redacted]. Was your card used without your knowledge?
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $39.95. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was credit card fraud. I did not buy anything from this company. The credit card has been canceled for some time now.
Final Consumer Response /* (2000, 18, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (1000, 16, 2016/07/13) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/26/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of...

time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/05/26) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I access www.collectpros.com/dispute and enter my account number [redacted] to explain my circumstances and dispute the charges, there is no option available to file a dispute but rather to PAY NOW. The debt validation is unsubstantiated since there is no proof of a Publishers Magazine subscription verified on an audio recording of any sort on 10/23/14. This is consumer fraud and the participants should be federally charged and prosecuted to the fullest extent of the law. I speak for all victims of this criminal activity expect a full investigation.
Final Business Response /* (4000, 9, 2015/06/02) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 10, 2015/10/28) */
They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing...

has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/06/21) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as it is exactly what I requested.

Initial Business Response /* (1000, 5, 2016/03/03) */
Please convey this verification to [redacted]. Our records indicate that the customer purchased this product online from IP [redacted] on 10/20/2015. Order ID was [redacted]. They account was opened on a VISA with the last four digits of [redacted],...

with an expiration date of 9/18. The confirmation email on account is [redacted].
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This purchase was not made by me. Credit card has been notified.

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear [redacted],
We have located your reference number 1054060. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 11/22/2015 04:07:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear [redacted],
We have located your reference number 1071675. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 02/21/2016 05:41:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $98.71. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no paperwork with my order that had any phone number to call and there was nothing disclosed to me in writing that I had to cancel. I paid $5.95 for the sample which the ad said was all that was due. I did not agree to any further shipment of charges. I do not owe any additional money. I still have the trial bottle and the product did not work as advertised. Tell me where to ship it and I will return the unused portion. This company is using false pretenses of offering a sample and bilking people out of their money for a product that is inferior and does not do what they advertised. They should be put out of business. My account was charged $5.95 and that's what their ad said the sample cost. They are paid in full in my book.
Final Consumer Response /* (2000, 11, 2016/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the terms as long as Collect Pros keeps its word to terminate its activities as it proposed.
Final Business Response /* (4000, 9, 2016/06/08) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/02/08) */
Our records indicate that the customer purchased this product online from IP [redacted] on 8/20/2015. Order ID was [redacted]. They account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of 7/17. The...

confirmation email on account is [redacted].
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not purchase any products from said company. Further review was indentified as a un-authorized purchase and was reported to the credit card company as fraud. Please remove this collection.

Initial Business Response /* (1000, 5, 2016/05/06) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response accepted, debt is dropped, per my request. Thank you!

Initial Business Response /* (1000, 5, 2016/03/30) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to be assured that this will not be on my credit report! I did not owe this money and have verification from my bank that the money was in fact paid!
Final Business Response /* (4000, 9, 2016/04/05) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 10, 2015/10/28) */
They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing...

has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Would of liked a letter of settlement in writing for future reference.