Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Would of liked a letter of settlement in writing for future reference.

Initial Business Response /* (1000, 10, 2015/10/28) */
They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing...

has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have ready disputed on their web site

Initial Business Response /* (1000, 5, 2015/10/28) */
I am not sure why this customer reached out to Revdex.com first. We show no record of calling Collect Pros to dispute the debt. We have an automated system to dispute the debt and that is online at www.collectpros.com/dispute. We have snet this...

consumer an email and instructed her how to file a written dipute
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Collect Pros' "automatic system to dispute the debt" is bogus. The link Connect Pros provided, www.collectpros.com/dispute, after being filled with the reference number, leads to a page saying they have concluded this debt is correct. The only option on the page is a button saying "pay now". There is no choice given to dispute the debt.
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since they acknowledge that I owe nothing and apologize for the inconvenience to me, I do not want to spend any more time on this matter. That said, however, I think it was dishonest of them to provide a bogus link for a supposed "automatic system to dispute the debt", with the link leading to a page stating they have researched this debt and concluded it to be valid, and providing only a "pay now" option. This seems to me to be a way of trapping vulnerable seniors into paying what they don't owe. Thus, I still think they are a committing fraud and deserve an F rating.
Final Business Response /* (4000, 9, 2015/11/04) */
I spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
PLEASE PLEASE do not pay this company if you receive a collection letter. The entire scheme, from the "free" sample to the collection letter appears to be rift with issues. Thank you so much Revdex.com for interceding on my behalf.

Initial Business Response /* (1000, 5, 2016/07/22) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Collect Pros that this debt was sent to collections in error. I thank the Revdex.com for prompt resolution of this complaint and also for taking the time to answer questions I had about why it was referred to the Carson City, NV Revdex.com.

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear [redacted],
We have located your reference number 1090863. Your file was turned over to collections because [redacted] $89.95 [redacted] $84.95 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 06/02/2016 01:30:43 AM and your order number was [redacted] The account was opened on a Master with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number[redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $174.90. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After researching this debt collection agency I was able to locate a cease and desist order against this company on the grounds that they are not a legitimate company. I am convinced that this is a scam, and I have found hundreds of similar complaints online.
Final Consumer Response /* (2000, 11, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/07/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 8, 2016/03/10) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 10, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/04/06) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied that Collect Pros acknowledged receipt of my correspondence,that no monies are owed to BellaLabs, and no further efforts to collect will be made by Collect Pros.

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear [redacted],
We have located your reference number [redacted]. Your file was turned over to collections because [redacted] $99.01 [redacted] $98.71 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted] on 03/25/2016 04:36:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of[redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a bogus charge. No magazines were ordered or received. When a charge appeared on the credit card we called and cancelled.
Reference # [redacted]
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear [redacted],
We have located your reference number 1072319. Your file was turned over to collections because [redacted] $99.01 [redacted] $98.71 was unable to bill your credit card for the retail amount for the trial product sent....

Your order was placed online from IP Address 174.71.120.160 on 02/25/2016 04:54:00 AM and your order number was 1040375. The account was opened on a Visa with the last four digits of 8545, with an expiration date of 0817.
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never purchase or received any products from this company. I have never even heard of the products that they are stating I received a free trial from. Therefore I will not be making any payment to this company. I have research to this and there are several other complaints from people with the same exact products that they did not purchase either. I feel this is very much a scam. I will not be sending any money to them.
Final Consumer Response /* (4200, 15, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never purchase or received any products from this company. I have never even heard of the products that they are stating I received a free trial from. Therefore I will not be making any payment to this company. I have research to this and there are several other complaints from people with the same exact products that they did not purchase either. I feel this is very much a scam. I will not be sending any money to them.
Final Business Response /* (4000, 13, 2016/06/09) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear [redacted],
We have located your reference number 1060876. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online...

from IP Address [redacted] on 11/18/2015 04:03:00 AM and your order number was [redacted] The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed of any full price charge if I did not cancel this order within the trial period. I was only informed of that the day I called. They told me I should have called the day before to cancel the order. I would not know to call if I was never informed. Your telephone ordering service did not allow you to speak with a representative. It just stated that you need to pay for shipping of the free trial. The trial period evidently ended before I received the product which is obviously a planned thing since everyone else that has complained has had the same issue. I called and emailed and my email response was the order was cancelled. I asked if both orders were cancelled for both items since there were evidently two separate orders and I received another email stating that the order was cancelled. When I spoke to someone they said that order had not billed but the other one had and I was refunded fully, which I was. I then cancelled the credit card to ensure there would be no more fraudulent charges. I submitted the emails on this that I received. This is a true scam. Never was I informed of any of these outrageous charges. I will not accept anything less than complete resolution. The package was attempted to be returned and I have a return receipt from this.
Final Consumer Response /* (2000, 18, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (1000, 16, 2016/08/08) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had already attempted to file my dispute at www.collectpros.com but nowhere does it address dispute issues, only how to make payments. When I called 1-800-305-3404, it gives a different site "www.collectpros.comfor/dispute but there is no such address. I addressed my dispute on CUSTOMER SUPPORT in hopes that it is delivered to the correct DISPUTE DEPARTMENT. My name, [redacted], is a common one. I suspect this bill belongs to someone else by the same name. The company needs to correct this. thank you - **
Final Consumer Response /* (2000, 11, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have never heard of the debt holder "Levy 9 Consulting Magazines" so of course terminating this false debt is the correct action. I am hoping I will not be receiving any more correspondence from Collect Pros on this issue or any other matter. Thank you for your cooperation.
Final Business Response /* (4000, 9, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/22/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/21) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 8, 2016/02/15) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 10, 2016/07/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already filled out the form at www.collect pros.com/dispute. There was no area to input text. The form indicated they believe this is a legitimate debt that I incurred in March 2014. This is not accurate. I do not read magazines, much less subscribe to a nearly $400 subscription.
Final Consumer Response /* (2000, 11, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they will no longer seek to collect on this supposed debt. If the matter is resolved with the company, and I will receive no further contact, I am satisfied.
Final Business Response /* (4000, 9, 2015/05/29) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 5/27/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they resolved my NON existent collection they never did ANY of the thinks I asked for under "desired resolution." I want to know who and how they got my name! I'd like the Revdex.com to make it very aware to consumers that this company has an "F rating" and that they should be investigated by the State's Attorney General's office for fraud to MANY consumers. I tried to do as they suggested and "contact them at the address above or at [email protected].", and got NO response. Revdex.com needs to make sure that Collect Pros and the Company they are supposedly collecting for are stopped in their scamming practices. I've read the other reviews and it's clear their intent it do just that.
Final Business Response /* (4000, 9, 2016/07/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (4200, 11, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company NEVER answered my questions. They only replied with the same copied, "standard" answer they gave to begin with.

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The website does not work. I attempted several times to file a dispute online. You are asked to enter your reference number. Once the number is entered, within only a few seconds you receive an answer that says that your account has been researched and is valid. The only option is to make a payment. There is no section to complete with a dispute. It appears that it is simply a convenient way for Collect Pros to provide a response to my original dispute through Revdex.com.....the reason that I filed the dispute in the first place is because no one ever answers the phone at Collect Pros in addition to a malfunctioning dispute filing process. I have not received anything that is valid, no invoices, no prior correspondence and no shipment other than the trial that I paid postage on. Please have the courtesy at Collect Pros. to handle the dispute in a professional manner. I have researched the internet and have discovered that I am only one of many with this same issue.
Thank You
Final Consumer Response /* (2000, 11, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for handling this matter and resolving the invalid debt collection process. I feel assured that the records show that I am no longer in threat of further action.
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service