Collect Pros, LLC

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I went to the site already and I also called twice to no answer. I never ordered nor received any magazines. I refuse to pay for something I never ordered or got.

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did fill out a dispute online, I am still waiting on a response. I contacted Entertainment Weekly directly and they confirmed that Collect Pro is not an authorized agency and to disregard the billing notice. However, I want to make sure this scammers stop doing this and delete my information from their mailing list. Any further mail from this company will be consider as a harassment.
Thank you.
Final Consumer Response /* (2000, 11, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/28/2015. We have attempted to verify your debt with the prior debt holder Publishers Services but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It states enter account number which I did #480349,it never answered or verified anything.
Final Business Response /* (4000, 9, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 5/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 5/22/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable...

period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent.
Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2016/01/25) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore...

been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the action the company has taken in regard to this matter, however I have looked into this online and found that Bella Labs and Collect Pros seem to have plenty of complaints from other consumers regarding their business practices. It should be noted that they are questionable as to the legality of their business.

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 10, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already tried filing a claim using the aforementioned link and it directs me to a payment link without any option of filing a dispute.
Final Business Response /* (4000, 12, 2015/06/23) */
Dear Customer,

Collect Pros received your dispute letter dated 06/15/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not received anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Connect pro wants the account number of the notice, there is no account number only the following reference number.
Reference #[redacted]
This is not a valid debt and I hope this will resolve the matter.
Thank you
[redacted]
Final Business Response /* (4000, 9, 2015/06/02) */
Dear customer,

Collect Pros received your dispute letter dated 05/28/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Collect pros advised efforts to collect this debt is being terminated because the debt cannot be verified by the debt holder.

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear [redacted],
We have located your reference number 1022480. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 08/12/2015 02:00:03 PM and your order number was [redacted] The account was opened on a Master with the last four digits of [redacted], with an expiration date of 12/2016.
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $67.32. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to go to the website cannot find where to dispute. They contacted me with information, so they know it was sent to collect debt that I do not owe. Reference number:[redacted]
Final Consumer Response /* (2000, 11, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
WOULD LIKE TO MAKE SURE THIS DOES NOT EFFECT MY CREDIT SCORE.
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/06/21) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 9, 2016/10/12) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 11, 2016/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response. I fill that Collect Pros and the manufacturer should have been in contact on any disputes between them and the manufacturer, also the customer. I knew I did not owe this money and immediately filed a dispute. I had to go to Revdex.com to resolve this issue. Thanks to the Revdex.com for their assistance in this matter.
I'm pleased with their response.

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 5/26/2015. We have attempted to verify your debt with the prior debt holder Publishers Services but have not received the required information within a reasonable period of...

time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Collect Pros has agreed to terminate any further efforts to collect on this debt and apologies for any inconvenience.
I consider the matter closed and accept their statement.

Initial Business Response /* (1000, 5, 2015/11/04) */
Our records indicate that the customer purchased this product online on 2/2/2015. Order ID was [redacted].
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was...

going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I do remember purchasing the trial 159.38 for 2 bottles. Plus how can something go to collections when I have never received any other attempt to collect the balance before sending to collections. I have never been called, mailed a bill nothing. So how can something go to collections.
Final Consumer Response /* (4200, 11, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I happen to know my credit card was not expired. Also then why did I not receive a bill from the company before receiving a bill from you out of no where. I never received any notification or bill form the company at all. So how can you send something to collections without every notifying or sending a bill so I could pay it. Also I want a phone number for the debtor that is stating I owe. I am not paying a collection agency that I don't even know isn't a scam. I want to talk to them to see if I owe this balance. Pretty sure its not legal to send something to collections without send ing a bill.
Final Business Response /* (4000, 9, 2015/11/05) */
The merchant attempted to bill the credit card they had on file and the card was expired and subsequently the bill for the retail amount on the trial products did not process successfully. The merchant then attempted several more times over a period of time and still the card did not process the fee. The merchant then put the file in collections.

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did go to Collect Pros' website, but they don't provide a way to explain the dispute. It is a dead end. I even called Dermalay, to double check and make sure that they closed the account when I called to close it on the 18th of April, 2015. The representative who picked up the phone confirmed that my account was closed. There was NO outstanding balance.
I feel that I should not have to dispute an account that is already closed and all orders paid for. This attempt to collect money on an order that doesn't exist makes no sense at all. What's more, on the threat of ruining a person's credit???? WHAT A HORRIBLE WAY TO SCAM PEOPLE!!!!
I hope that with Revdex.com's help, this matter will resolve immediately. If it is required, I can provide Revdex.com with bank statements to prove the full payments. Thank you very much.
Final Business Response /* (4000, 9, 2015/06/04) */
Dear Customer,

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Revdex.com's help in resolving this issue. For a while I was at a loss as to how to proceed with Collect Pros' scam before I decided to go through Revdex.com. I am relieved to have put this behind me. Thanks again.

Initial Business Response /* (1000, 5, 2016/01/20) */
Our records indicate that the customer purchased this product online from IP [redacted] on 7/30/2015. Order ID was [redacted]. They account was opened on a Visa with the last four digits of 5153, with an expiration date of 3/19.
The original...

order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any bill saying how much I'd be charged, I just received a letter from a collection agency saying I had to pay a ridiculous amount of money for just a sample.

Initial Business Response /* (1000, 5, 2016/04/12) */
We have located your reference number 1048069. Your file was turned over to collections because Garcinia Health Max Day 15 was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from...

IP Address [redacted] on 01/30/2016 05:21:00 AM and your order number was [redacted]. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $89.95. Subsequently, your file went to collections.
as well as:
We have also located your reference number 1042321. Your file was turned over to collections because Cleanse Blast was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed online from IP Address [redacted] on 02/02/2016 05:15:00 AM and your order number was 96781. The account was opened on a Visa with the last four digits of [redacted], with an expiration date of 616.
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $79.95. Subsequently, your file went to collections.
Was your card used fraudulently?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 04/12/16, I called the company that sent the free sample products. I spoke to a customer service representative who confirmed the following:
1. I do not owe them any money and they are not trying to collect a debt from me.
2. I am not under any contractual agreement with their company.
3. I did not purchase any products from their company.
4. I did not receive any products (other than a free sample) from their company.
5. They do not use the collection services of a company called Collect Pros.
Final Business Response /* (1000, 16, 2016/04/27) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear [redacted],
We have located your reference number 1066212. Your file was turned over to collections because [redacted] Eye $99.01 [redacted] Skin $98.71 was unable to bill your credit card for the retail amount for the trial product...

sent. Your order was placed online from IP Address [redacted]7 on 01/04/2016 05:02:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $197.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never told that they would charge me 197.72 if I didn't call to cancel. I only received the samples and paid the money for those and nothing else. I am not paying them 197.72 since I didn't receive anything but the samples and I want them to stop sending me a bill for the 197.72.
Final Consumer Response /* (2000, 18, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they are not holding me liable for payment of something I never wanted or ordered.
Final Business Response /* (1000, 16, 2016/07/13) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service