Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/02/08) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/07/12) */
We are unable to find [redacted] in our database. Can we please get the REF# on the top right corner of the letter she received?
Initial Consumer Rebuttal /* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
Reference Number 1057320
Final Business Response /* (4000, 9, 2016/07/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2016/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel they must have read my complaint and found it to be accurate. They could not pursue the complaint. [redacted]

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is acceptable to me.

Initial Business Response /* (1000, 5, 2015/11/04) */
I am not sure why [redacted] filed a Revdex.com complaint. She has sent up payment. Her file is closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My...

contact with [redacted] 11/05.2015 stated to me that my file with them was not in collection and there was no money due them, [redacted] was to followup with me an e-mail to confirm this and it was also stated by myself and [redacted] that I received no product and therefore I did not owe any amount to the collection outfit called credit pros.I was told my account with [redacted] was not nor will be on my credit report since there is nothing owing.
Final Business Response /* (4000, 9, 2015/11/05) */
I have personally spoken to [redacted] on 11/2. via the phone. She was aware of the product and offer. The terms of the offer were re-explained and she was upset and submitted a person check for payment of the claim, but the said she was going to cancel the check. Why is there now a Revdex.com complaint. At no time on the call was the items she states in the complaint discussed on the call. As for our dunning letter it is FDCPA compliant. We have gone ahead and confirmed with the creditor that the file is closed.
Final Consumer Response /* (2000, 11, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was upset by [redacted] request for payment on products I didn't receive and I was never notified to pay. When I realized the product I had was not [redacted] I did not forward a check. They stood their ground for me to pay since I didn't call and cancel after the time limit had expired. I said I didn't get the products to do that and they said I needed to pay. I thank .[redacted] for checking my account that shows as of today I owe nothing , file is closed, also thanks to the Revdex.com for their prompt action. This situation I considered resolved.

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they resolved my NON existent collection they never did ANY of the thinks I asked for under "desired resolution." I want to know who and how they got my name! I'd like the Revdex.com to make it very aware to consumers that this company has an "F rating" and that they should be investigated by the State's Attorney General's office for fraud to MANY consumers. I tried to do as they suggested and "contact them at the address above or at [email protected].", and got NO response. Revdex.com needs to make sure that Collect Pros and the Company they are supposedly collecting for are stopped in their scamming practices. I've read the other reviews and it's clear their intent it do just that.
Final Business Response /* (4000, 9, 2016/07/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (4200, 11, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company NEVER answered my questions. They only replied with the same copied, "standard" answer they gave to begin with.

Initial Business Response /* (1000, 5, 2016/05/06) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the customer card was used fraudulently.
Therefore, per 15 USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being...

terminated by Collect Pros.
They may discard the notice we sent. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected].

Initial Business Response /* (1000, 10, 2016/01/28) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/07/12) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since collect pros has supposedly contacted the company billing me and stating that this company had mistakenly billed me through the collect pro company. They have agreed to drop the charges billed through collect pros.if any more harassment comes from this company I will again report it to the Revdex.com. Thank you very much.

Initial Business Response /* (1000, 5, 2015/11/18) */
I spoke with the manufacturer who placed your account into collections. Your file has been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any...

inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very appreciative of the Revdex.com's efforts to address and rectify this matter as quickly as they have. I can only HOPE that the manufacturer is being totally HONEST in their response to this claim because they would NOT give me the time of day today and told me they CLOSED my file but I had to deal with the Collections Company to resolve the matter???
I want TO BE SURE that Collect Pros collection agency has also closed this account to a ZERO BALANCE OWED, and will not be soliciting or harassing us for further collection.

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The website does not work. I attempted several times to file a dispute online. You are asked to enter your reference number. Once the number is entered, within only a few seconds you receive an answer that says that your account has been researched and is valid. The only option is to make a payment. There is no section to complete with a dispute. It appears that it is simply a convenient way for Collect Pros to provide a response to my original dispute through Revdex.com.....the reason that I filed the dispute in the first place is because no one ever answers the phone at Collect Pros in addition to a malfunctioning dispute filing process. I have not received anything that is valid, no invoices, no prior correspondence and no shipment other than the trial that I paid postage on. Please have the courtesy at Collect Pros. to handle the dispute in a professional manner. I have researched the internet and have discovered that I am only one of many with this same issue.
Thank You
Final Consumer Response /* (2000, 11, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for handling this matter and resolving the invalid debt collection process. I feel assured that the records show that I am no longer in threat of further action.
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder [redacted] but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/02/01) */
Gail, Your file was turned over to collections because [redacted] was unable to bill your MasterCard credit card ending in [redacted], expiration date of 11/15 for the retail amount for the trial product sent. Your order was placed online on...

9/22/15 from IP Address [redacted].
You are correct that you had a trial, but the agreement stated that after the trail period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so, but it looks like the card may have expired and your credit card on file was unable to process for that amount. And subsequently, your file went to collections.
We consider this matter still open and pending payment.

Initial Business Response /* (1000, 8, 2015/06/08) */
Dear Customer,

Collect Pros received your dispute letter. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time....

Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/06/01) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to follow the link given to dispute the charge, and the website attempted to put a virus on my computer. This virus was caught by my computer's antivirus program. Once this virus was caught the website began creating popups forcing me to force-quit out of my internet program. I will not attempt to follow this link again and hope that this gives more evidence to counter the legitimacy of their claim against me.
Final Business Response /* (4000, 9, 2015/06/08) */
Dear Customer,

Collect Pros received your dispute letter dated 5/29/2015. We have attempted to verify your debt with the prior debt holder Publishers Services but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (2000, 11, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 5, 2016/07/12) */
Dear [redacted],
We have located your reference number 1063309. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was placed...

online from IP Address [redacted] on 12/15/2015 03:56:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted]
Your original order was a trial with tracking number [redacted], but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $99.01. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 5, 2016/01/27) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/05/20) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 12, 2015/06/08) */
As in my original communication, I am stating again that I have never ordered or received a subscription
for US WEEKLY Magazine. This is not a legitimate
charge against me therefore this collection effort
is not legitimate. I prefer that Collect Pros
resolve this issue with their client. Otherwise,
I will report it as fraud.
[redacted]
Final Business Response /* (4000, 14, 2015/06/09) */
Dear Customer,

Collect Pros received your dispute letter dated 05/19/2015. We have attempted to verify your debt with the prior debt holder Publishers Services but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/17) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/08) */
Our records indicate that the customer purchased this product online from IP [redacted] on 8/16/2015. Order ID was [redacted]. They account was opened on a VISA with the last four digits of [redacted], with an expiration date of 7/16. The...

confirmation email on account is [email protected].
The original order was a trial, but the agreement stated that after the trail period, unless they called to cancel, the manufacturer was going to bill them for the full cost of the product. They did so and their credit card on file was unable to process for that amount. And subsequently, the file went to collections.
Do they recall this purchase?

Initial Business Response /* (1000, 5, 2016/07/22) */
Dear [redacted],
We have located your reference number 1020218. Your file was turned over to collections because [redacted] was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 02/18/2015 09:29:00 PM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted]
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $39.72. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Initial Business Response /* (1000, 8, 2016/04/26) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2016/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy to know that it will not affect my credit. I am concerned that others may fall for this approach that seemingly only allows the option of paying the debt since it is not possible to speak to an actual person from any of the information provided. It is however possible to pay this debt by phone, mail, credit card, money order, etc., etc., etc. Again, I am happy with the resolution and I am more resolute than ever not to EVER sign up for any "free" samples ([redacted] or others) that require a credit card number for "shipping and handling" purposes.