Collect Pros, LLC

Initial Business Response /* (1000, 5, 2016/04/11) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the customer card was used fraudulently.
Therefore, per 15 USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being...

terminated by Collect Pros.
They may discard the notice we sent. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected].
Initial Consumer Rebuttal /* (2000, 7, 2016/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/16) */
Please inform the consumer that Collect Pros nor the manufacturer was aware that the customer card was used fraudulently.
Therefore, per 15 USCS §1692(c)(1) we are advising them that any further efforts to collect on this debt are being...

terminated by Collect Pros.
They may discard the notice we sent. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, they may contact us at the address above or at [email protected].
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Collect Pros as stated that no further efforts to collect this debt will be made.

Initial Business Response /* (1000, 8, 2016/02/11) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very happy the result. Thank you so much Revdex.com. Now I know I should check with Revdex.com first before I deal with any company.
Thanks again.

Initial Business Response /* (1000, 5, 2016/04/15) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although Collect Pros did take care of my complaint, it is wrong that they even tried to collect on a fraudulent debt in the first place. I had to contact them 3 times to take care of my situation with them. They did not take care of my issue until I filed a complaint with the Revdex.com. Then and only then did they say they would no longer try to collect on the debt.....a debt I DID NOT owe!! People should be warned about Collect Pros so that they are not scammed into paying for a fraudulent debt. Collect Pros should be thoroughly investigated to make sure that all their collections are legit and processed correctly and that they actually DO work with the prior debt holder. I am very upset that I had to go through all this stress and headache to get my issue taken care of.

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These steps were all taken and I was told by a representative not to worry and it was taken care of before I received the email staying it is mines and there is a recording of me agreeing to this. The only recording I had taken part in was not valid,because the rep did misinformation and products where not delivered and all things were cancelled and refunded and this conversation was documented and recorded by my credit card company. If not corrected and a letter sent stating so law suit period. For deferment to character and stress.
Final Consumer Response /* (3000, 13, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is acceptable however I need a letter mailed to me or emailed as a pdf with the company's letter head just incase the company decides to go back on their word, because I have had this experience in the past.
Final Business Response /* (4000, 9, 2015/06/02) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 5/22/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear [redacted],
We have located your reference number 988889. Your file was turned over to collections because La Creme Skin Care was unable to bill your credit card for the retail amount for the trial product sent. Your order was...

placed online from IP Address [redacted] on 09/09/2015 12:00:00 AM and your order number was [redacted]. The account was opened on a [redacted] with the last four digits of [redacted], with an expiration date of [redacted].
Your original order was a trial, but the agreement stated that after the trial period, unless you called to cancel, the manufacturer was going to bill you for the full cost of the product. They did so and your credit card on file was unable to process for the amount of $87.63. Subsequently, your file went to collections.
We look forward to working with you to resolve this debt promptly and professionally. For your convenience you can make a secure payment online today by using the following pay now button. Alternatively, you can mail in a payment using the payment coupon received in your notice by mail. To dispute this debt by mail, please reference your notice for instructions. Please be advised that there may be consequences for non-payment of a legitimate debt. This Firm is a Debt Collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please re-read my complaint. The manufacture's response is incorrect. I did call and cancel. They billed my credit card anyway for the full amount. I disputed the charge with my bank and my bank removed the charge. That's when they sent it to collections. I have numerous complaints on the internet for this same issue from other consumers.
Final Business Response /* (1000, 12, 2016/05/23) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/06/07) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/04/13) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/22) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they would have checked their records, they would seen that I have already contacted them on their website, collectpros.com/dispute, I believe on Monday, 25 May 2015. And, after I did, I thought about it. I decided to, also, place a complaint on to the Revdex.com, as well, because I never ordered any magazines in the first place.
I have only heard from the Revdex.com and not from Collect Pros.
I think that their response to the Revdex.com is only a standard form letter that they send out.
So, no, I do not accept their answer and would like for them to remove my name from their collection list and not contact me again.
Final Consumer Response /* (2000, 11, 2015/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/05/28) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/01/15) */
Please provide the customer the following copy of the terms and conditions that accompanied the trial offer:
Collection Policy:
If I enroll in the membership or auto ship ("trial") program today, I am agreeing to be charged the trial amount...

advertised today and the retail amount advertised when the advertised trial period is over in for my trial product received. If I do not call to cancel the membership or auto ship during the trial period advertised, I am agreeing to pay the retail amount advertised for the trial product received, at the end of the advertised trial period. If the card on file does NOT successfully authorize for that agreed upon retail amount and you have not called to cancel, the company shall be entitled to seek collection of the unpaid funds using either internal or third party collection efforts plus all costs of collection including reasonable interest, reasonable attorney's fees (if suit is filed) and reasonable collection agency fees, including but not limited to late collection fees of $20.00
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response, but I did not sign up for the membership that is why I sent payment with gift VISA. I have tried to locate the Idol Lash business telephone number since the complaint file & I come up with nothing. same for the collect pros. I am afraid if I pay this collection both companies will continue to bill me for something I did not sign up for. if you can provide me with the assurance & phone numbers I can personally speak with to be sure my name is off this so call membership so I am assured I wont be further billed in anyway. I did not sign up for membership nor did idol lash try to contact me nor can I locate a number to make sure I am off this so called membership & personally cancel it. I don't want this to be an on going process or battle for a payment that I don't feel is justified. this is a scam by idol company. I am upset that I have to endure this paperwork & research to resolve this matter for the company online scam to enroll people into their membership for money. Again, I would like to resolve this matter, but I need the assurance by all parties that once resolved I will not be notified with any further charges & this shady membership enrolment is canceled.
Final Business Response /* (4000, 9, 2016/01/19) */
Collect Pros has left a message with a direct line to call an agent back to discuss the matter. 877-400-5005

Initial Business Response /* (1000, 8, 2016/07/12) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/10/07) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed receipt of the returned product and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has therefore...

been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2015/05/26) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
do not have an account number they just keep giving people the run around. I spoke with someone at collect pros she told me it was taking care of now I have to reach out to them again do that know what there doing. Watch out people this is a scam
Final Business Response /* (4000, 9, 2015/05/27) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 5/22/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Consumer Response /* (4200, 11, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so who is trying to scam people, collectpros or magazine company? If you could provide there phone number for me I would be more than happy to call them also. don't you verify the accounts when they come in, it would save everyone all the headaches caused by this collection letter. I would also like to know if this shows up on our credit report?

Initial Business Response /* (1000, 5, 2015/06/02) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did that and haven't received any communication from them by phone or mail. Like I said, I don't know who these people are, have never ordered any magazine and especially something for over $300, who does that? They need to contact me by phone and show me what info they have that says I ordered this. There is no account number, it states a Reference Number which I provided already, it's [redacted]. This is all the info I have on a letter dated 5/18, no other info other than to pay by mail, internet and you can't get thru to anyone by phone or internet.
Final Consumer Response /* (2000, 12, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 10, 2015/06/04) */
Dear Customer,

Collect Pros received your dispute letter dated 06/02/2015. We have attempted to verify your debt with the prior debt holder [redacted] Magazines but have not received the required information within a reasonable period of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear CUSTOMER:
Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder Levy 9 Consulting Magazinesbut have not received the required information within a reasonable period...

of time.
Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you. If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/06/01) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros

Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Revdex.com,
We received your inquiry to Collect Pros. It appears the customer has a dispute regarding the notice they received from us. The easiest way to contact us is by entering their account number at www.collectpros.com/dispute to explain...

their particular circumstances. We will respond within 72 hours.

Thank you for your efforts.

Best regards,
Collect Pros
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did this before I contacted Revdex.com. All it says is: Your dispute has been received.
We have researched the information given to us by the original debtor and have concluded that this information is correct. Verification of Debt is below for your reference. The only option given is to Pay Now.
I think this may have happened around the same time that my [redacted] and [redacted] card were hacked and someone else did this.
[redacted] and [redacted] both replaced my card and I can verify that.
Final Consumer Response /* (2000, 11, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with their response as stated here:
"You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you."
I will print and save this in case it comes up again. Thank you for pursuing this on my behalf.
Final Business Response /* (4000, 9, 2015/06/01) */
Dear CUSTOMER:

Collect Pros received your dispute letter dated 05/27/2015. We have attempted to verify your debt with the prior debt holder Thrive Entertainment but have not received the required information within a reasonable period of time. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros. You may disregard the notice we sent. You will not receive anything further from us. Our apologies for any inconvenience this may have caused you.
If you have any questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service

Initial Business Response /* (1000, 5, 2016/01/28) */
Collect Pros spoke with the manufacturer who placed your account into collections. They confirmed that they processed the cancellation and let Collect Pros know that they submitted your account to our agency incorrectly. Your file has...

therefore been closed and you owe nothing. Your credit has not been affected, as nothing has been reported to a consumer credit agency.
We apologize for any inconvenience this may have caused you.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
that's all I wanted....thank you

Initial Business Response /* (1000, 8, 2016/04/22) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute...

letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service
Final Business Response /* (1000, 11, 2016/04/27) */
Collect Pros received your dispute correspondence. We were provided with your debt verification information regarding the transaction from the prior debt holder and we have shared that with you.
However, after reviewing your dispute letter we have decided that future collection activity will not be necessary on your account. Therefore, per 15 USCS §1692(c)(1) we are advising you that any further efforts to collect on this debt are being terminated by Collect Pros.
You may discard the notice that you received. Our apologies for any inconvenience this may have caused you.
If you have any further questions regarding this letter, you may contact us at the address above or at [email protected].
Sincerely,
Collect Pros Customer Service