Colony Brands, Inc.

Review: I purchased an air bed from Home at Five on 4-7-2014. I started having problems with it in July. On July 27th I contacted the company via email. The company answered on July 28th offering a refund or an adjustment. On July 29th I replied stating that I would take an adjustment and offered $35. I did not receive a response. I sent another email on Aug. 4th. I have yet to receive a response.Desired Settlement: I would like a refund of my purchase price of $100. I cannot return the item since I destroyed the box.

I am not paying any more on my bill until this is resolved.

Business

Response:

We received the correspondence from the RevDex.com regarding your order placed 04/17/2014. We are sorry for any

disappointment regarding your order for the High Rise Air Bed.

Review: When I got married in July 2013 I updated by last name only in the Ginny's system. It was not until 6/2/2014 when I called in that I realized what the company had done without my knowledge, which resulted in two separate accounts, one in each name. I discovered this on my own after receiving multiple bills constantly, phone calls, and harassing letters threatening to turn me over to collections, even though I felt like I was constantly making payments. I called and was told they would merge my accounts, send me a detailed transaction list, and have my late fees for all those months waived since I had made a payment every month on at least one of the accounts. With a balance of under $300 on each account, $25 was a sufficient monthly payment. By July (over 30 days after the 1st phone call) my accounts had not yet been merged, I had received no transaction detail and the late fees piled up, so much so I'm sure I owe more now than I did originally, even with paying the minimum each month.

I called back again 7/10/14 and the merge has been completed, but I have yet to receive a transaction detail or my late fees removed. I was not late, I paid every month, they created a 2nd account for me that I did not know about and charged me interest and late fees and never provided me with the proof they said they would provide.Desired Settlement: I want ALL the late fees removed and I want a correct detailed transaction list. I have paid everything electronically so I can prove the payments I made and expect this list to be accurate. I have been a great customer for many years and have always paid my bill on time, even when I was struggling while going to college, so this is extremely disappointing, disheartening and stressful for me and my family.

Business

Response:

Ginny's offers its apologies to Ms. [redacted] for this confusion. Ginny's has transferred the balance from the second account to her original account and credited all late fees assessed since July of 2013. This adjustment will appear on Ms. [redacted]s next monthly billing statement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: About 2 months ago I started getting calls several times a day from some company called Ginnys. I have never heard of them before then. After constantly being harassed with the phone calls I informed them that I have never heard of this company and to stop calling me and told them about the fraud alert. Finally they stopped or so I thought.. After receiving more harassing calls I decided to look at all my debit card transactions and I found an unauthorized charge on my Bluebird American Express card dated November 18th, 2016 in the amount of $126.93. Now when I try to call them I'm given the run around. Last year my identity was compromised due to data breaches. Than in August my identity was used. I have been dealing with a lot of fraudulent charges and I have been receiving non stop calls and text messages asking me if I was still interested in a loan. These charges are now causing me a great deal of money issues.Desired Settlement: I want a refund for the amount they charged fraudulently to my card refunded asap. I will also be reporting this to the American Expression debit card company.

Business

Response:

Ginny's records indicate an order for two bedding sets was received on November 18, 2015. A down payment of 50% of the order total was requested prior to release of the merchandise. The requested down payment was received and the merchandise was shipped to [redacted]. The email address and telephone number on the order also match the information included in Ms. [redacted] complaint.

Review: I never requested any credit account with them and yet I see a hard inquiry on my credit report. Letters to them are non responsive.

I absolutely would not request credit from them and as a result they have gotten access to my personal information fraudulently.

They operate under many names and it is shown on my credit report as an inquiry from a "Midnight"

I have also seen on some of the reports as "satin midnight" and midnight satin".

In the past I had a similar inquiry on my credit report from a firm Stoneberry which has a similar address in Wisconsin and that too remains on my reportDesired Settlement: delete the hard inquiry from all my credit reports and this is for any of the many names they operate under

midnight

satin midnight

midnight satin

also possibly Stoneberry

Business

Response:

Midnight Velvet received an order for merchandise and request for extension of credit from Mr. [redacted] on August 20, 2013. The order was processed, approved and shipped to the address on the order: [redacted]. Account billing statements have been mailed to that address every month since September of 2013. At this time Midnight Velvet has a reasonable basis for believing that the inquiry was in response to a consumer initiated request for credit on behalf of Mr. [redacted].

Consumer

Response:

This is an absolute lie,

neither I nor anyone in this household ordered or requested credit from them

No one here has received any items from them NOR have I received even one piece of mail or billing from them.

We have lived here since March and am still here and covers the period they lie about. The only time I found out about them is from a disputed inquiry on my credit reports, to which I have received no reply

Review: the boots I ordered were horrible. I tried to contact Monroe and main regarding the issue with them and was told my bill would be coming and that they are mine.

I tried to find out how to return the boots as they was made vey cheap, and was not worth what I paid for them.

I called several times and got several different RUDE customer service reps.Desired Settlement: I owe Monroe and Main 141.90 which is the amount on the bill I just received .I would like to dispute this amount I would like for Monroe and Main to wipe the account clean for the trouble I went through

Review: I tried to contact customer service twice and got nowhere. I placed an order, your company sat on my check so long (because my name wasn't on the check) that the items I wanted are no longer available. Your rep once they finally called me said she would send me a similar product. She did not. My order contained a solid print quilt she sent a very ugly print. I wanted a return paid sticker as this is your companies fault not mine. Now I will be sending back the product at my expense and my time. I will never order from your company again if this is the type of service you give.Desired Settlement: I would like my cost of postage and the item returned.

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/23/2016 via phone. We are sorry for any disappointment with the [redacted], which did not meet your expectations.

Our records indicate the order was placed by phone on 3/23/2016 using a debit/credit card for billing purposes. The order was approved and shipped the next day, 3/24/2016. There were three boxes shipped: one confirmed arrival on 3/25/2016 and two on 3/28/2016. This meets or exceeds standard shipping criteria according to our guidelines.

Upon receipt of emails asking how to return, the returns address was provided. A later email received on 3/29 with more detailed data, resulted in a free return label sent via USPS. These are usually received within seven to ten days. We have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 1112 7th Avenue, Monroe, WI 53566.

Unfortunately, we were unable to locate an order using a check. If any additional information is provided, such as an order number, we will gladly complete additional research. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Country Door

Consumer

Response:

Review: An account was opened in my name by someone else. I have never ordered anything from Seventh Avenue. A gift was purchased by someone else delivered to me but I was billed for the merchandise.

This person does not live at my address. I don't understand how a company can open up an account without certain information.

Business

Response:

The account was coded as fraud on Janujary 15, 2014. A letter to that effect was mailed to Ms. [redacted] on the same date. No information regarding this account was furnished to the consumer reporting agencies.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank You

I did receive the letter regarding this matter in the mail. I hope that your company do more verification before opening an account for people.

Review: When trying to complete an online purchase I noticed that the billing address was incorrect so I selected edit information, there was an error with the website, my cart was empty. I checked my email to see if the transaction went through and waited a few minutes for making a second attempt. Once the second attempt was completed I immediately received two emails indicating that both transactions were completed. I went to back to the website and used the support center to request that the one transaction be cancelled - that email to customer service was sent on 1/5 at 12:15am. On 1/6 at 5:30am I received two emails from customer service regarding the orders, which asked that I review the orders and please contact them immediately if there are any corrections by responding to the email or calling - I responded to the email with the order that needed to be cancelled at 6:16am requesting that this order be cancelled and stating that I had also requested previously. On 1/8 I finally receive a response to the first request indicating that they shipped the item 1/7 and stating that I can return the item for an adjustment. Since then I've emailed multiple times requesting this be resolved, as this item should not have been shipped - I followed their instructions on how to cancel via their website, as well as the directions provided in the confirmation email from 1/6 to contact immediately, as I did so within an hour of receiving it. As far as I'm concerned, this order should not have been completed in the first place, as I did not finalize the transaction, I went to edit the billing address before finalizing the order - but I understand that may have been a technical error with the website.Desired Settlement: I would like to receive a refund on my credit card and for Seventh Avenue to cover any costs that may apply for shipping the item back to them, as this item had a heavy charge added to the shipping cost.

Any costs regarding the return of the product should be covered by Seventh Avenue, as I believe this is part of their scam; that they expect that people will not want to pay the extra shipping and will decide to keep the extra item rather than deal with the frustration.

Business

Response:

We received the correspondence

from the Revdex.com regarding your orders placed online 1/04/2014.

We apologize for any inconvenience regarding your order placement and

unsuccessful attempts to make corrections.

Review: Several months ago I paid off all credit debt and cancelled and closed my accounts. I verified after doing this with this company and they ing

Formed me it was closed and removed. I just got another of the company statements in the mail saying my charge card had a $1450.00 limit. I called the company to ask them to make sure this account was closed and a woman I spoke with told me it was closed but I had a new credit limit. When I called this company it picked up my phone number on the account and gave me same limit balance. The woman said she could not remove my account and she could change it to a zero balance. I tried to explain that I should not have any sort of account with any balance since I had previously closed and cancelled it. She placed me on hold, after ten minutes I hung up and called back and the company again recognized my phone and said my balance had increased to 2500.00. I got a person on the phone and asked for a manager. Once I talked to him and told him what was going on he said he couldn't change anything and she could not have changed my limit. I explained it had increased just from her telling me she was changing it to a zero balance. He would not close or change what the previous woman had just done with my account. I toiled them that they can't change or open any thing with my name on it without my permission and still couldn't get any where. So now I have an account again that they reopened without my permission and increased my limit which screws up my credit without my permission.Desired Settlement: I want my account re closed and re cancelled and my name re removed from any part of this company. as they told me was done when I first contacted them several months ago. I want confirmation that this company has removed my name again and will not be able to reopen any type of account or receive any future advertisement from them.

Business

Response:

Per

your request, we are removing your name from our mailing listing. However, it

is still possible that you may receive another catalog from us. Some catalogs

are already at their shipping destinations, to be released at a later date. The

entire process can take six to eight weeks. If any are received you may

discard. Please accept our apologies for the confusion regarding the limits displayed for your account. The account was closed to new purchases on June 10, 2015 but the historical credit limits continued to appear on the account record. The limit has now been reduced to zero.

Consumer

Response:

Review: Dear Revdex.com of WI I want to send you my complaint as I had numerous issues with Seventh Avenue from the deception and misrepresentation of items size, color and quality to the switching of prices I cancelled my last order paid in full got another bill for only $11.95 I called them after excuse and naming one item after another going back to a year I had enough I demanded a supervisor I was hung up on and by the looks of their report it looks like they could careless I also never authorized them to sell my information to all the other DBA's or partner let alone affiliates and I started getting catalogs from every other company with my full information and an account number

Now I don't know how you all do business there in WI but here in Vegas Revdex.com worth very close with news broad casting, social media, Attorney General and Federal Trade Commission to ensure the public is protected

Please use myDesired Settlement: I want a refund for all the over billing and the extra un explained charges dropped and my complaint forwarded to FTC, Attorney General since I am blind and it is very hard for me to do so

Thank you Revdex.com

Business

Response:

We received the correspondence from the Revdex.com in regards to your orders from Seventh Avenue. We are sorry for any disappointment with your orders and appreciate the opportunity to review your concerns. Please accept our sincere apology for any inconvenience you encountered while waiting to speak with Supervision. Customer satisfaction is very important to us; we are further researching how your call was lost and apologize your concern was not resolved at that time.

I am complaining about a situation with my account with Midnight Velvet. I have been a customer of Midnight Velvet since 2005. On October 20, 2014, I placed an order with Midnight Velvet. I ordered some items (skirt, jacket shoes & stockings). The items were a birthday gift for a family member of mine. She received the box with my name, my husbands name, & her name as th sender. After a few days she received a bill for the gift. Not only that, when she did talked to customer service they were very rude & nasty. Now when I pull up my Midnight Velvet account, her name, address, city, state & account number is available to me. My account information is porbablly floating out there too, Midnight told me to get a separate e-mail just for my account with them. I talked to several people in customer service, and none know what to do. I feel there should be an apology to my aunt & me, Even after all the mix up, I order the same items & had them sent to my address because she really loved the clothes. Midnight Velvet should be responsible for the mistake, not us. ....Thank you for your cooperation... I know you can resolve this problem......[redacted]

Review: I have been paying on this account for over a year and the amount due never changes. I have asked and I know I have been late the interest is all I am paying I am currently unemployed and this worries me. I asked the company to close my account because of the issue. I sent money to bring down the balance and I don't see how it's been applied.Desired Settlement: I would like to investigate the money that I have sent in amt. 1000.00 where was the amt applied and to verify for me why the amount owed has not change over a year. I would like to verify the account is closed and stop the interest that I am only paying, amount owe 1,254.10

Business

Response:

Seventh Avenue's records indicate Ms. [redacted] placed an order on September 4, 2014 that increased her account balance to $1,582.96. Ms. [redacted] then made regular, timely payments that reduced her account balance to $1,112.36 by March 3, 2015 - a reduction of 30% in only five months. Seventh Avenue's records indicate Ms. [redacted] then placed an order in the amount of $263.85 on March 6, 2015, which undid much of the balance reduction. Had Ms. [redacted] simply continued to make payments on her account her balance would now be less than $900. Since the purchase, Ms. [redacted] has been assessed two late payment fees for failing to make the required payment on her account on time, which has slowed the reduction of her account balance. As a courtesy to Ms. [redacted], Seventh Avenue has credited her account to remove the late payment fees and adjusted her account to remove the last six months of finance charges. Ms. [redacted]'s account has been closed to new purchases, as she requested. However, finance charges will continue to be assessed in each month that a balance remains on the account. Please note that the monthly payment on Ms. [redacted]'s account is based on the Highest New Balance and will not decrease as the balance goes down. As the account balance goes down, a larger portion of each payment goes to reduce the principal balance and less goes to pay interest. As a result, if Ms. [redacted] makes regular, timely payments in accordance with the terms of the account she will be able to pay the account in full in less than two years (assuming no further purchases or late payment fees).

This company allows fraudulent crooks to open accounts under innocent people's names and then send merchandise to ANOTHER name in states thousands of miles away without verifying that the person charged really ordered these items. Then when I called to notify them, they DO NOT CARE. The articles have already been sent and the company says too bad--we will sent you an FTC packet that won't arrive for TWO WEEKS!!! then you are suppose to fill this out and THEN they will cancel the orders---completely too late as the articles have already been sent.THEY ARE A TERRIBLE BUSINESS!!! DO NOT USE THEM!!!!

Review: Ginnys is a retailer, I sent a check for $20 in April for $20,they or the bank stopped payment they may have changed the 2 to a 7 and charged $70 to my account. UnknownI called the company twice and the bank and they have no idea what to do, no one told me they would stop payment and I keep receiving a statement to pay $45.00Desired Settlement: I want this issue to resolved asap

Business

Response:

Ginny's received a payment on April 15, 2015 that was processed in the amount of $70. The payment overpaid the balance on Ms. [redacted] account, creating a credit balance. On April 24, 2015 Ginny's received a stop payment notice for the check and debited Ms. [redacted] account to remove the payment. This debit returned the balance on Ms. [redacted] account to the same total as before the payment was received, $43.60. No payment has been received on the account since the April payment was reversed and the account balance now totals $55.60. As a courtesy to Ms. [redacted], Ginny's has credited her account to remove the finance charges and late fees assessed since April. Ms. [redacted] may proceed to pay the remaining balance on her account in her regular monthly installments.

Consumer

Response:

Review: This company has failed to comply to federal laws in reference to FCRA and FDCPA. I have made several goodwill attempts to resolve this issue with both company and credit agency. I have not done business with this company ever. Every time I dispute this account with Transunion and Equifax it comes back verified. FCRA requires that you report 100% true and accurate information on a consumer file and in this case, the listing on my file is false. I have been a severe victim of fraud and have not applied for credit since 2010. Every item I have disputed on my credit report with Transunion and Equifax in reference to identity theft has been removed except this company Seventh Avenue. If this matter isn't resolve immediate upon complaining to Revdex.com. I will be seeking for damages and declaratory distress under federal law FCRA and FDCPA, such as state attorney general office, consumer financial protection bureau, and any courts in local area. I am outrage that this company continues to violate federal laws.Desired Settlement: I am requesting that this company contact Transunion and Equifax in reference to account # [redacted] in order to have this listing removed with all haste. In the event, this company does not comply. Again, I will seek legal action under the FCRA and FDCPA in order to restore my good name.

Business

Response:

Ms. [redacted] account was

opened in September of 2012. Seventh Avenue requested a copy of Ms. [redacted]

consumer credit report as part of its evaluation of her request for credit. The

report did not include a consumer fraud alert or other restriction on use of

the report for the extension of consumer credit. After reviewing her credit

history, Seventh Avenue requested a down payment from Ms. [redacted] prior to

shipping the initial order and granting the requested extension of credit. The

down payment was made using a credit card issued in Ms. [redacted] name.

The account was charged off as a

loss and referred to a collection agency in October of 2013. On May 4, 2015,

Seventh Avenue received a notice of dispute Ms. [redacted] filed with Experian,

alleging the account was not hers. The dispute did not include any supporting

documentation, such as an identity theft affidavit or a police report. On May

5, 2015 an identity theft affidavit was sent to Ms. [redacted] attention for

her to complete and return. As of this date the affidavit has not been

returned.

Based on the information

currently available, it is Seventh Avenue’s position that the account was

opened by Ms. [redacted] and that she is responsible for payment of the balance.

If Ms. [redacted] wishes to provide additional information or documentation in

support of her claim Seventh Avenue will investigate this matter further.

Consumer

Response:

Review: they want me to pay for interest on item that was return not 1 but twice I dont have item and they never made it rightDesired Settlement: I want this paid full as I dont have item and dont want another both done same issue

Business

Response:

We received your correspondence from the Revdex.com regarding Order #[redacted], that was released for shipping on 2/10/2014. We apologize for any inconvenience you experienced with your order.

Review: I opened a credit card account and ordered a pair of boots from www.monroeandmain.com on 12/21/2013 and never received the boots. I called Monroe and Main 01/03/2014 to inquiry about my boots and they told me they are no longer in stock. I asked them why I never received any communication regarding my order except from the order receipt on 12/21/2013. The first customer service rep claims they called my telephone number and I never received that phone call. The second rep claims they sent me a letter that I never received. The third rep also claimed they sent me an email which I never received. We went over my contact information and they have the correct information so Im confused why I never received any communication from this company. I had to be transferred to 3 different departments to find out this information. I also never received my credit card from Monroe and Main. The last rep I spoke to stated I had a line of credit but no dollar amount of this line of credit. I asked her how it is possible to have a line of credit with no dollar amount. She said it happens all of the time. I told her that made no sense to me. I asked if I was denied credit and she said no. I told the rep to close my credit card account since I never received the card and have no dollar amount to charge.Monroe and Mains customer service is VERY poor and disappointing. I truly looked forward to doing business with this company because I liked their products in their catalog. However, I do not appreciate being treated as if I was wasting someone's time over the phone, no communication on my order status and having a credit card account open with no dollar amount. I've ordered products with other online/catalog companies with minimal errors and received excellent customer service with a dollar amount for credit.I hope this complaint helps Monroe and Main improve their quality of customer service; actually give customers a dollar amount for their open credit card accounts and provide products they claim to have in stock online or in their catalog to customers.Truly Upset,[redacted]Desired Settlement: I would like for Monroe and Main to send me a letter apologizing for the poor customer service I received. An explanation why I I never received a card credit with a dollar amount. I would also like a letter mailed (not emailed) to me showing my account is closed.

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted], placed 12/21/2013 via internet. We sincerely apologize for any disappointment you experienced with your first shopping experience at Monroe & Main.

Review: I ordered 3 items via the internet on 12/10/13 and was offered the ability to pay via their "choose and charge" account, which I accepted. Apparently I did not qualify for their credit and instead of sending me an email, they send me a letter via snail mail. When I received it 3 or 4 days later,I called immediately and gave the customer service person my credit card to pay for the entire order (order # [redacted] $81.78) They immediately charged my credit card account and sent me an email to let me know one of the items would not ship until Jan 7th, 2014. I went online and cancelled the item that was backordered and now they owed me a credit of $26.94. I sent a couple of emails asking the amount to be credited to my credit card account and two days later I received an email saying they would send me a refund check which I should received in 30days. I sent an email stating I did not pay by check and please credit my credit card account immediately, which , as of today , they still have not done. They claimed they had to turn the matter over to the Credit Card Department. Further to that the remaining 2 items where to be shipped to receive by Christmas. The one item was received on 12/23/13 and the other item was sent via [redacted]...from NJ to South Carolina and is now making it's way back from South Carolina to NY and is still not received to the person I was sending it too. It is suppose to be delivered by tomorrow. I would like to be reimbursed for that item as well. From the nature of the emails..I suspect that I was dealing with immature customer service reps that Swiss Colony probably would not have hired had they known. But I want this matter resolved now. Thank you for your attention to this matter.Desired Settlement: credit card refund for the item cancelled ($26.94) and credit card refund for the item still not received that was originally ordered on Dec 10th, 2013 to be sent to Ronkonkoma,New York. I do not know the cost of shipping and handling - the item cost was $19.95 + shipping and handling.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 12/10/13 via

internet. We apologize for any disappointment regarding your order and

refunds.

Review: I went online and paid my Seventh Avenue bill online March 5, 2015, in the amount of $75. The money came out of my checking account on March 6, 2015. I received a called stating they haven't received my payment. So I called my bank and they confirmed that the money was taken out. So I sent an fax of the my bank statement with the time and date the transaction took place and the time and date the transaction came out of my account to Seventh Avenue. They told me on March 12,2015, that they received my fax but they couldn't accept it because I didn't have my beginning balance before the transaction took place or the ending balance after the transaction took place. I don't feel I need to send my account balance to them because I sent the information containing the date and time and the amount of the transaction.Desired Settlement: I would like for Seventh Avenue to credit my account for the $75. I sent in the information needed for them to credit my account.

Business

Response:

The information Ms. [redacted] provided is equivalent to providing a copy of the front of a check as proof of payment. It demonstrates an intent to pay, but it does not indicate that the transaction was successfully completed. The balance in the account immediately prior to and immediately after the payment are necessary to indicate Ms. [redacted] bank accepted and honored her payment. Since Seventh Avenue has no record of the payment, Ms. [redacted] will need to provide documentation that the payment transaction was successfully completed.

Review: This company has placed a hard inquiry on my credit report. I've never done business with this company and I was a victim of id theft and fraud. This company is well aware of this because I notified them of this error.Desired Settlement: The immediate removal of this inquiry from my credit report.

Business

Response:

Colony Brands has contacted Mr. [redacted] regarding his complaint. Mr. [redacted] states that a credit inquiry from The Swiss Colony appears on his credit report. Swiss Colony has no record of requesting a consumer credit report on Mr. [redacted]. The only credit report request on file for any colony Brands company was requested by Midnight Velvet in response to an order placed by Mr. [redacted] on September 22, 2014. If Mr. [redacted] can provide a copy of the inquiry that appears on his report, The Swiss Colony will investigate and ensure that the information on his report is accurate and correct.

Consumer

Response: