Colony Brands, Inc.

Review: I placed an order by phone, I was given wrong information every time about my order it was even cancelled without my request or notifying me.

On January 22, 2014 I called to make a purchase of winter boots by phone because online was not accepting my debit card. I was suppose to receive an email to [redacted] confirming my order. I never received this I started calling on January 25 asking status of my order. I was first told it was missing and had to cancel my order. I was upset because if I wouldn't have called I wouldnt have known. I asked to speak to a supervisor I was told information was wrong item would ship out next day. I then called on Monday 1/27/14 asking for tracking information. I was told again it was going to ship out. I called yesterday 1/30/14 and was told I would receive a call back or email once my project is researched because they do not know where my product is. I was highly upset and said ok I'll wait for email or call. I received nothing I called back again today 1/31/14 to ask about my item again told them I need to know what is going on or have to cancel my order. this the rep I spoke with transfered me to a manager. The manager then tells me my order was cancelled on Monday 1/27/14. I was extremely upset because I should have been notified. Had I not continuously called I would have never known any of this and I would have continued to wait for a product that was never going to arrive. The supervisor was also with attitude and had no empathy when I expressed how upset I was over all this situation. My order can be searched by my phone # [redacted]. I was told order # is [redacted]. My name is Isabel Solis. I am highly upset over the disregard of this.Desired Settlement: I would like an apology and some compensation for the trouble of waiting for a product the company decided to cancel themselves without telling me about it. I was told I will have credit back to my card. Who knows how real this is and what story ill get when I call back to check on this.

Business

Response:

We received the correspondence from

the Revdex.com in regards to your experience with Home Visions. We

are sincerely sorry for any disappointment or inconvenience this has

caused.

Review: Colony Brands Inc has violated the Fair Debt Collection Practices Act, [redacted] I dispute the validity of this debt, I need the original billing statements sent to my home address, I do not owe this $132 dollars, I am going to report Colony Brands Inc to the California Office of the Attorney General, Federal Trade Commission, and to my Federal Congress representative, Senator [redacted] regarding the fraud committed by this company. The Blantant fraudulent actions by Colony Brands Inc have been reported to all the government agencies listed above.Desired Settlement: Colony Brands Inc should write me a letter stating the fact that I do not owe this $132 debt.

Business

Response:

Ashro received a telephone order from Ms. [redacted] on April 13, 2012, which she requested be charged to a new Ashro Credit account. After reviewing her credit history, Ashro determined that Ms. [redacted] would need to make a down payment of 50% of her order total before it could be released for shipment. Upon receipt of the payment the remaining balance would be charged to a new Ashro Credit account.

Review: I had for the past month I have been contacting Montgomery ward that on June 12 I will be making a payment. I got no response and then I received a threatening letter on May 26, 2015. I am sick of it and then when I wanted to order something the denied me.Desired Settlement: I will pay in June and send me the order I requested for the grill cover.

Business

Response:

Ms. [redacted] account is past due. The fact that she has indicated an intent to make a payment in the future does not change the current status of her account. Montgomery Ward has the right, under the account agreement, to suspend purchasing privileges at any time - including when an account is past due. Ms. [redacted] will be free to contact Montgomery Ward regarding her held order after she brings her account current. Please note that the order will not be released automatically if/when the account becomes current.

Review: Hello,

FedEx was the delivery for my product (a Keurig). The confirmation from FedEx was already delivered. The company known as Home At Five which I bought the product from which emailed me confirming that Home At Five delivered the product. I just need them to get the accuracy right on who delivered my product. FedEx was the delivery company.

ThanksDesired Settlement: Hello,

Good product just letting them know FedEx delivered the product. I keep track of all my sales so I need accuracy.

Thanks

Business

Response:

We received the correspondence from the Revdex.com regarding delivery information for order # [redacted] placed via internet 6/21/2015. We apologize for any confusion; our records indicate the order was delivered by Fed Ex Home. Tracking information is sent via email and allows our customers to conveniently keep tabs on their anticipated delivery. We have forwarded this information to the proper departments for further review. Thank you for bringing this to our attention. Sincerely, Home at Five

Review: I had a passed account with Seventh Avenue. I paid it off and it was closed in Feb/March time frame of 2015. On August 5th 2015 I received a letter from them stating "According to our records you have unused amounts on a gift certificate. Its been awhile since you received the certificate, but you can still use up the balance of 100.00 by selecting items in our catalog or going to www.seventhavenue.com and use the certificate number for full or partial payment.Thinking I had over-payed or did have an unused gift certificate, I went online and placed my order. The total was 94.15. I wanted to use up as much as I could, as the letter says the remainder would go to the state.After a couple days I checked on the status of my order and it said it had not been shipped to please call [redacted].I called the number and they said I had to pay since I did not have an active account. I told them I know this and that I did not want an account. She told me that I would have to open an account to get my shipment and pay 91.00 toward the cost!!!! It says nothing about that in the letter, only that I had an unused amount to "use or lose"Desired Settlement: Since their letter is a very misleading representation they should have to honor their letter and send me my item! They should also be warned against their misleading practice and NOT send anymore of these fake gift certificate letters out to me or anyone else.

Business

Response:

We received the correspondence from the RevDex.com regarding the internet order (#[redacted]) you placed on 8/23/2015 in the

amount of $91.45. We are sorry for any inconvenience you experienced with

your order.

Thank you for bringing your concerns to our attention. Our

information indicates our system was unable to locate the Gift Certificate due

to an error in entering the gift certificate number. This error prompted a

request for you to contact us directly. Unfortunately, when you called our

agents did not identify your concern and failed to issue a

correction. Please accept our apologies for this error. We corrected the

data entry for your gift certificate completed the processing of your order.

The order was shipped on August 28, 2015 and is estimated to arrive about

September 4th. The tracking information should be received via

email for your convenience.

Review: I was charged for items and account I never applied for, never signed anything to apply nothing,Desired Settlement: I have been fighting with this company for a very long time, they say I owe but cant prove or provide me why, or proof, They were supposed to have this removed from all 3 credit reporting agencies, I have the letter where is was removed from Equifax, but it was not removed from TRANSUNION or Experian! I want this removed ASAP! They should not be able to just let anyone open a charge account with out signatures and proof! and very poor manors when speaking to the company

Business

Response:

Ms. [redacted] will need to identify the company and the account number in order for her complaint to be investigated.

Consumer

Response:

Review: I purchased an RCA 5-CD Sound System for $299.00 before tax. After making a few payments on the account I received a catalog with the exact same item from Finger-Hut for $199.00. I Contacted Montgomery Ward to see if it was possible to get a price adjustment on the stereo I purchased since it was such a huge difference. It took me approximately 30 minutes to even get a live person on the phone and after speaking with the first gentleman he said he was putting me through to the area that would handle any late fee or price adjustments. I Stayed on hold for approximately another 30 to 40 minutes and no one ever answered and the phone went dead. I Immediately called back and no one answered and after holding for 45 minutes the phone just went dead again. I was not happy with my purchase in the first place and wanted to return the item and now that I am aware that I am being over charged for the exact same item is taking advantage of their customers. I Made Montgomery Ward aware of the situation however after that there seems to be some sort of block and I am unable to get through to further discuss the matter or make a payment. They are continuing to charge me $25.00 and I have requested a refund. Thier billing statement has no contact number.Desired Settlement: Refund of all $25.00 late fees$100.00 price adjustment for same itemListed in Finger-Hut CatalogORALLOW ME TO RETURN THE ITEM

Business

Response:

We received the correspondence from the Revdex.com in regards to your order #153881-18 placed 4/30/2015 by phone. We are sorry for any disappointment with your purchase of the RCA Mini 400 Watt Stereo.

Review: Several months ago I paid off all credit debt and cancelled and closed my accounts. I verified after doing this with this company and they ing

Formed me it was closed and removed. I just got another of the company statements in the mail saying my charge card had a $1450.00 limit. I called the company to ask them to make sure this account was closed and a woman I spoke with told me it was closed but I had a new credit limit. When I called this company it picked up my phone number on the account and gave me same limit balance. The woman said she could not remove my account and she could change it to a zero balance. I tried to explain that I should not have any sort of account with any balance since I had previously closed and cancelled it. She placed me on hold, after ten minutes I hung up and called back and the company again recognized my phone and said my balance had increased to 2500.00. I got a person on the phone and asked for a manager. Once I talked to him and told him what was going on he said he couldn't change anything and she could not have changed my limit. I explained it had increased just from her telling me she was changing it to a zero balance. He would not close or change what the previous woman had just done with my account. I toiled them that they can't change or open any thing with my name on it without my permission and still couldn't get any where. So now I have an account again that they reopened without my permission and increased my limit which screws up my credit without my permission.Desired Settlement: I want my account re closed and re cancelled and my name re removed from any part of this company. as they told me was done when I first contacted them several months ago. I want confirmation that this company has removed my name again and will not be able to reopen any type of account or receive any future advertisement from them.

Business

Response:

Per

your request, we are removing your name from our mailing listing. However, it

is still possible that you may receive another catalog from us. Some catalogs

are already at their shipping destinations, to be released at a later date. The

entire process can take six to eight weeks. If any are received you may

discard. Please accept our apologies for the confusion regarding the limits displayed for your account. The account was closed to new purchases on June 10, 2015 but the historical credit limits continued to appear on the account record. The limit has now been reduced to zero.

Consumer

Response:

Review: About 2 months ago I started getting calls several times a day from some company called Ginnys. I have never heard of them before then. After constantly being harassed with the phone calls I informed them that I have never heard of this company and to stop calling me and told them about the fraud alert. Finally they stopped or so I thought.. After receiving more harassing calls I decided to look at all my debit card transactions and I found an unauthorized charge on my Bluebird American Express card dated November 18th, 2016 in the amount of $126.93. Now when I try to call them I'm given the run around. Last year my identity was compromised due to data breaches. Than in August my identity was used. I have been dealing with a lot of fraudulent charges and I have been receiving non stop calls and text messages asking me if I was still interested in a loan. These charges are now causing me a great deal of money issues.Desired Settlement: I want a refund for the amount they charged fraudulently to my card refunded asap. I will also be reporting this to the American Expression debit card company.

Business

Response:

Ginny's records indicate an order for two bedding sets was received on November 18, 2015. A down payment of 50% of the order total was requested prior to release of the merchandise. The requested down payment was received and the merchandise was shipped to [redacted]. The email address and telephone number on the order also match the information included in Ms. [redacted] complaint.

This company allows fraudulent crooks to open accounts under innocent people's names and then send merchandise to ANOTHER name in states thousands of miles away without verifying that the person charged really ordered these items. Then when I called to notify them, they DO NOT CARE. The articles have already been sent and the company says too bad--we will sent you an FTC packet that won't arrive for TWO WEEKS!!! then you are suppose to fill this out and THEN they will cancel the orders---completely too late as the articles have already been sent.THEY ARE A TERRIBLE BUSINESS!!! DO NOT USE THEM!!!!

I am complaining about a situation with my account with Midnight Velvet. I have been a customer of Midnight Velvet since 2005. On October 20, 2014, I placed an order with Midnight Velvet. I ordered some items (skirt, jacket shoes & stockings). The items were a birthday gift for a family member of mine. She received the box with my name, my husbands name, & her name as th sender. After a few days she received a bill for the gift. Not only that, when she did talked to customer service they were very rude & nasty. Now when I pull up my Midnight Velvet account, her name, address, city, state & account number is available to me. My account information is porbablly floating out there too, Midnight told me to get a separate e-mail just for my account with them. I talked to several people in customer service, and none know what to do. I feel there should be an apology to my aunt & me, Even after all the mix up, I order the same items & had them sent to my address because she really loved the clothes. Midnight Velvet should be responsible for the mistake, not us. ....Thank you for your cooperation... I know you can resolve this problem......[redacted]

Review: I recvd an credit offer from monroe&main, through their catalog.

I called and made an order,was told they would inform me of the credit decision.

weeks past, I started to recvd orders,by that time ,

I HAD CHANGED MY MIND!!!!!!,AFTER THE MERCHANDISE ARRIVED, I LOOKED AT IT,

IT WAS DOLLAR STORE QUALITY, IN THE PACKAGE, THEY ALSO DISCLOSED BY BEING

THEIR CUSTOMER THEY HAD THE RIGHT TO SELL MY PERSONAL INFORMATION, I CALL THEM AND TOLD THEM THAT SAME DAY

DO NOT SELL MY PERSONAL INFORMATION,YOU DO HAVE MY PERMISSION TO DO SO, I HAVE BEEN RECEIVING OFFERS FROM SEVERAL OTHER COMPANIES, I ALSO ADVISE THEM AT THE SAME TIME,THAT I WANTED TO RETURN THIS CHEAP MERCHANDISE BACK, I WAS TOLD THEY WOULD SEND A SHIPPING LABEL, AFTER TWO CALLS AND TWO WEEKS LATER,NO SHIPPING LABEL, I WENT TO THE POST OFFICE AND MAILED IT MYSELF FOR A COST OF 10.00. EACH MONTH I AM RECEIVING A BILL FOR 16.00 FOR FINANCE CHARGES,I CALLED THIS MORNING AND WAS TOLD THE CHARGES ARE NOT GOING AWAY AND THAT I OWE THEM AND NEEDED TO PAY,IT WILL AFFECT MY CREDIT WITH THAT FEE.Desired Settlement: MY 10.00 POSTAL CHARGED BE RETURN, AND THIS PAST DUE AMT TAKEN OFF AND CLOSE THIS ACCOUNT.

DO NOT SELL MY PERSONAL INFORMATION!!!!!!!!!!!!!!!!!!!!!!!!!

Business

Response:

We received the correspondence from the Revdex.com regarding your order #[redacted] placed 2/13/2013 via internet. We are sorry for any disappointment with your request for cancellation of your order.

Review: I began the adventure week July 14 to pay off some of my bills with midnight velvet, Swiss colony, & country door.

7/14/14 I spoke to a very nice lady and she gave me the total balance for the accounts listed below:

Swiss Colony$26.64

Midnight Velvet $19.20

Country Door$164.76

I notified the credit agents that I wanted to pay off these bills and she told me which ones they were handling and which were sent to collection agencies. I gave my credit card info and paid the Swiss Colony amount listed below. I was told that Midnight Velvet was with the collection agency but she checked with her manager and they authorized her to take the payment from me over the phone. She gave me her initials as verification. I expressed the importance of getting a faxed receipt of payoff. She assured me I would get it within 24-48 hours. I hung up feeling good about paying 1 bill off & then decided I should pay Midnight Velvet also. So I called back and I somehow ended up with a manager with the initials LZS. She gave me her initials to verify payment which by the end of the week it didn’t mean anything. This experience turned to a nightmare because she was very nasty on the phone and I gave her my CC# anyway to pay off $19.20.

7/15/14 I called back to see if the payments had processed and I was told it was processing and to call back tomorrow

7/16/14 I called back 5-6 times and no one could find the payments that I made on Monday, or verify that I had even called into the office. Every time I called I went directly to the credit department but there were no notations and everyone I spoke to was very rude. It almost seemed that after the dispute with manager LZS there were bad notes about me and everyone attitude changed after they pulled up my account & read notes. The 2 charges were fully posted onto my account (not pending) but no one knew where the money went. I asked to speak with manager LZS or suggested they find her and check with her; since she’s the one who took the money. They said they would look into and have someone call me back. So I proceeded like a fool trying to pay my bills another which was Country Door (see amount above) and expressed also I wanted a faxed copy of the payoff letter also.

7/17/14 I called back very upset and pleading that I didn’t want to give anyone a hard time but just wanted to pay my bills and told them that if they couldn’t find the payments I paid on Monday I would call my bank and file fraud charges. That didn’t seem to matter to anyone. They wanted me to go through the trouble and have my bank send them a copy of my bank statement showing the debited charges from my account and I told them I didn’t have time for that. Country Door took the payment and should have some type of record of it in their system.

7/18/14 I pleaded one last time and the last manager said she was faxing my letter for the Country Door payment. It is now 7/21 and I still haven’t received a letter. I personally don’t believe the request for that has been sent. So I called my bank and filed 2 fraud charges for the payments I made on Monday. The bank agreed that the phone number of the company and all processing information for the charges applied to my account fully on Wednesday. I then called Country Door back and asked if I could be postal mailed a copy of my payoff letter. She told me she saw my previous requests but they were never put through to anyone. After a week long battle of phone calls I was tired and decided to contact Revdex.com.

**Everyone give their initials but in the end it means nothing because when I called back with these people initials no one tried to find that person to see what went on. Out of the entire week I called a total of 21 times!!! This is highly unacceptable for anyone who is trying to give money and pay bills. It shouldn’t have been this hard to give someone money to pay a bill. I have never experienced that in my life when trying to give money. I hunted them down and this is the treatment I get! I have shared this with my family & friends and told them when the catalogs come in the mail DON’T ORDER because almost everyone in the credit department is rude except for a few I spoke with. All of the credit managers are not in the business of credit counseling or helping people pay off their bills. They will take your money and it never applies to your account!!!Desired Settlement: 1. Explain where the money went for charges on my account

2. Apology for bad customer service from credit managers

3. Pay-off letter for country door account & bad notes removed from my account (if any)

4. Complentary gift would be nice from all the time wasted from work calling their company and getting nothing solved and having to get my bank involved

Business

Response:

Ms. [redacted] has/had the following credit accounts, which were opened in 2000:

Review: they want me to pay for interest on item that was return not 1 but twice I dont have item and they never made it rightDesired Settlement: I want this paid full as I dont have item and dont want another both done same issue

Business

Response:

We received your correspondence from the Revdex.com regarding Order #[redacted], that was released for shipping on 2/10/2014. We apologize for any inconvenience you experienced with your order.

Review: This company has failed to comply to federal laws in reference to FCRA and FDCPA. I have made several goodwill attempts to resolve this issue with both company and credit agency. I have not done business with this company ever. Every time I dispute this account with Transunion and Equifax it comes back verified. FCRA requires that you report 100% true and accurate information on a consumer file and in this case, the listing on my file is false. I have been a severe victim of fraud and have not applied for credit since 2010. Every item I have disputed on my credit report with Transunion and Equifax in reference to identity theft has been removed except this company Seventh Avenue. If this matter isn't resolve immediate upon complaining to Revdex.com. I will be seeking for damages and declaratory distress under federal law FCRA and FDCPA, such as state attorney general office, consumer financial protection bureau, and any courts in local area. I am outrage that this company continues to violate federal laws.Desired Settlement: I am requesting that this company contact Transunion and Equifax in reference to account # [redacted] in order to have this listing removed with all haste. In the event, this company does not comply. Again, I will seek legal action under the FCRA and FDCPA in order to restore my good name.

Business

Response:

Ms. [redacted] account was

opened in September of 2012. Seventh Avenue requested a copy of Ms. [redacted]

consumer credit report as part of its evaluation of her request for credit. The

report did not include a consumer fraud alert or other restriction on use of

the report for the extension of consumer credit. After reviewing her credit

history, Seventh Avenue requested a down payment from Ms. [redacted] prior to

shipping the initial order and granting the requested extension of credit. The

down payment was made using a credit card issued in Ms. [redacted] name.

The account was charged off as a

loss and referred to a collection agency in October of 2013. On May 4, 2015,

Seventh Avenue received a notice of dispute Ms. [redacted] filed with Experian,

alleging the account was not hers. The dispute did not include any supporting

documentation, such as an identity theft affidavit or a police report. On May

5, 2015 an identity theft affidavit was sent to Ms. [redacted] attention for

her to complete and return. As of this date the affidavit has not been

returned.

Based on the information

currently available, it is Seventh Avenue’s position that the account was

opened by Ms. [redacted] and that she is responsible for payment of the balance.

If Ms. [redacted] wishes to provide additional information or documentation in

support of her claim Seventh Avenue will investigate this matter further.

Consumer

Response:

Review: Hello, I previously had a Monroe & Main account. The account was closed out and I did not realize there was still a remaining balance. The account was forwarded to the credit bureaus and created negative reporting. I would like to confirm what is the amount that is being stated as owed and come to an amicable resolution.Desired Settlement: I would like to pay any amount actually owed and have the information removed from my credit report.

Business

Response:

The outstanding balance on the account is $31.15. Given the small balance on the account Monroe and Main will delete the account information from Ms. Perkins' credit file upon receipt of payment of the account balance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can you please provide the contact information for where I can call and submit my payment and also let me know how long from the time payment is submitted will it take for my information to be updated with the credit bureaus.

Regards,

Review: Ashro sent a pre approved catalog to old address in ohio, once I saw the charge on my credit Report, I Connected Ashro abd they agreed to have it removed Fun my credit reports when I paid the balance. I paid the full bill. Ashro agreed to have this derogatory record removed from the credit bureaus. It is still showing on my reports. I no longer live in ohio at the above address.Desired Settlement: Remove this Ashro record from my credit reports with Transunion, equifax and experian

Business

Response:

Given the small balance on the account and the age of the account, Ashro will delete the account information from Ms. Mccray's credit file. It should be noted, however, that Ashro does not offer or accept deletion of account information as a condition of payment of a delinquent account.

Consumer

Response:

Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Midnight Velvet send me a pre-approved catolog and when I called to place an order the person took my order and stated if I paid the fee for three day delivery it would be there by 12/17/14. After the end of the call I asked if there was anything elese I had to do and at no time did the person tell me they had to do a credit check first are did any call me to let me know I was not approved. I feel this put in in a uncomfortable situtation and my gift was not delivered.Desired Settlement: I feel my order should be make as a complimentary service.

Business

Response:

Ms. [redacted] did not receive a pre-approved offer from Swiss

Colony. In fact, Ms. [redacted] has not been pre-screened for a credit offer from

Swiss Colony since 2009. The catalog Ms. [redacted] received was an invitation to apply and included the following disclaimer printed

on the ITA page:

(See terms of credit on the back of the

center order form.

All credit orders are subject to final

credit approval.)

Swiss Colony regrets any inconvenience Ms. [redacted] may have

experienced as a result of this matter.

Consumer

Response:

Review: I have Never has an account with this company, however they have put on my credit report as a collection account. I called customer service to ask about what documentation they had, and they had NOTHING! Please have them remove there information from my credit report. Also, have them send me a letter verifying they are removing my information as well.

Recently they asked me to fill out a blank affidavit. As I'm sure you're aware, this is wrong. It is up to MIDNIGHT VELVET to prove that this account is mine. This item needs to be deleted from all 3 CRAs within 10 business days, and a letter from you stating such.Desired Settlement: This item needs to be deleted from all 3 CRAs within 10 business days, and a letter from you stating such.

Business

Response:

Ms. [redacted] is disputing information that appears on her consumer credit report. Such a dispute is governed by the Fair Credit Reporting Act (“FCRA”). The FCRA does not include any of the requirements cited by Ms. [redacted]. The FCRA requires a furnisher of information to conduct a reasonable investigation of a dispute received from a consumer or a consumer reporting agency. Midnight Velvet is required to establish a reasonable basis for believing that the account belongs to the individual who filed the dispute.

Review: I ordered 3 items via the internet on 12/10/13 and was offered the ability to pay via their "choose and charge" account, which I accepted. Apparently I did not qualify for their credit and instead of sending me an email, they send me a letter via snail mail. When I received it 3 or 4 days later,I called immediately and gave the customer service person my credit card to pay for the entire order (order # [redacted] $81.78) They immediately charged my credit card account and sent me an email to let me know one of the items would not ship until Jan 7th, 2014. I went online and cancelled the item that was backordered and now they owed me a credit of $26.94. I sent a couple of emails asking the amount to be credited to my credit card account and two days later I received an email saying they would send me a refund check which I should received in 30days. I sent an email stating I did not pay by check and please credit my credit card account immediately, which , as of today , they still have not done. They claimed they had to turn the matter over to the Credit Card Department. Further to that the remaining 2 items where to be shipped to receive by Christmas. The one item was received on 12/23/13 and the other item was sent via [redacted]...from NJ to South Carolina and is now making it's way back from South Carolina to NY and is still not received to the person I was sending it too. It is suppose to be delivered by tomorrow. I would like to be reimbursed for that item as well. From the nature of the emails..I suspect that I was dealing with immature customer service reps that Swiss Colony probably would not have hired had they known. But I want this matter resolved now. Thank you for your attention to this matter.Desired Settlement: credit card refund for the item cancelled ($26.94) and credit card refund for the item still not received that was originally ordered on Dec 10th, 2013 to be sent to Ronkonkoma,New York. I do not know the cost of shipping and handling - the item cost was $19.95 + shipping and handling.

Business

Response:

We received the correspondence from

the Revdex.com regarding your order #[redacted] placed 12/10/13 via

internet. We apologize for any disappointment regarding your order and

refunds.