Comcast Corporation

Review: keep getting a charge of 9.50 on my account "Other Charge" I was told this was a charge for being late... I was late once but I keep getting charges. They tell me to keep paying to keep my account current but the charge doesnt go away..Desired Settlement: STOP OVERCHARGING FOR MINIMAL LEVELS OF INTERNET. WHAT I GET CHARGED FOR IS NOTHING FOR WHAT I AM RECEIVING... LET ALONE ANOTHER LATE FEE OR OTHER CHARGE.. ON MY ACCOUNT... $87 FOR INTERNET THAT NEVER WORKS IS CRIMINAL.......................I HATE COMCAST BUT SINCE [redacted] CAN NOT GIVE ME ANYTHING BETTER THEN I'M STUCK WITH THIS [redacted]....

Review: I ordered cable,internet,phone & security system for my new house.1st install we had to cancel & was rescheduled.The tech still came to the house to install phone & internet only. I informed him that I had ordered more & rescheduled the appt.He stated that he would fix the issue. The scheduled Sat 2 techs came to install phone & internet. Again, we had to cancel & reschedule. The next Sat our appt was @ 8 we waited till 2. I called & was informed that I had canceled the install because I was on vacation. Ironically, we were going on vacation the following week & didnt have a weekend open for another month. The tech who cancelled it, called the home phone # that he was suppose to install. The following day 2 techs came out as a favor, they installed everything, showed us how to work the system, ensured that the live wire would be buried soon. I left the house with the kids & my husband showed the tech out. Coming home I rechecked the system, only to find out it didnt work. After hours of calling & troubleshooting we figured out the tech purposely disconnected the system,& there would be charge for me to have someone come out & fix it.I canceled prior to the 30 days,so I would not be billed a dime. A field officer came over one night & took all the equipment.Though the cameras were not on his list, he ensured me that he would return them as hes done in the past and gave me a receipt. 1st bill came in over $1500. Calls to corporate who said they would take care of it. More bills, but less than $300, more calls. Finally a call from a collection agency. I emailed corpoerate twice with no help. They are ruing my credit an I believe have acted in a malicious way with the intent to harm, fraudulent in their matters. One rep acutally told me that they are a multi milion dollar company and they know what they are doingDesired Settlement: 1. I want proof that all 3 credit bureaus have been contacted and that the collection if any has been cleared and off my record 2. I would like an apology from Tom K[redacted], with the acknowledgment of the history of the entire transaction. 3. Lastly, to be compensated for my time in fixing your lack of care, product knowledge service and inconsideration. This is a billing and collection,contract, customer service, delivery and service issue.

Business

Response:

November 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 10/30/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 30, 2014 regarding a collection notice received. On October 30, 2014, [redacted] has been informed there is no balance due on her account, the credit agency/agencies have been notified as of October 31, 2014 and she will receive a confirmation letter from the collection agency within 30 business days. I also explained she will receive a clearance letter from all Credit Bureaus within 30-60 days and this will not affect her credit score. Furthermore, an apology was extended for the inconvenience this has caused and the time taken to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Sara R. Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

In 2014 I sign up for the "baseball" packaged. It costs about $200 but I didn't mind since I like baseball. This year I decided not to sign up for the package because I have the MLB network. But Comcast charge me $400. WITHOUT realizing it I paid them $375 last Saturday. That's a lot of money considering I'm on a limited income.

Review: I do not like that ?#?Comcast? is charging me for a technician visit I was not able to cancel and that the rep said that it was non-refundable although it says it on their webpage.

http://www.comcast.com/Corporate/Customers/CustomerGuarantee.htmlDesired Settlement: I should not have to pay for the technician visit. The first visit was supposed to be free and the subsequent visit was to fix what the first guy did not do. I was told by the supervisor that even if I cancel the service I will have to pay for the technicians visit. I have no problem with the service outside of the crappy technician service that I did not ask for.

To be clear I want the technician's visit and teh ($39.95) and the voice install fee ($20.00) refunded.

Business

Response:

October 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 15, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office October 20, 2014 regarding a billing concern. A Comcast representative spoke with [redacted] on October 28, 2014 and discussed his concern. Credits were applied to [redacted] Comcast account on October 16, 2014 and October 28, 2014 for the technician visit fee and installation charge. The credits will be reflected on [redacted]’s billing statement dated November 21, 2014. An apology was provided to [redacted] for any inconvenience he experienced while attempting to further discuss this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Davina L[redacted]Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On several occasions when you call customer service you are hung up on. This has been consistent over the last year. That is complaint #1.

Complaint #2

I believe on 09/05/14, Comcast technician came to my home and replaced a signal amplifier with a junction box. Both pieces of equipment are owned and provided by Comcast. We were experiencing TV signal issues through out the home. This repair seems to have eliminated the siganl issues. At no time during the service call did the technician ever state that their would be a charge. We received our next billing statement dated 09/14/14 from Comcast we were charged $60.00 for the service call. My wife called Comcast on 09/26/14 and was hung up on a few times but finally reached a Comcast Rep named Selena (ID #[redacted]). Selena stated that she would waive the charges but it would take a few days to show on my account. I logged into my account 10/03/14 and saw no charges had been waived so my wife called again and was hung up on again by customer service. She finally reached a rude lady who said that there is no way the charges would ever be waived. My wife explained to her that the equipment that was Comcast equipment the lady didn't seem to care at all.

Complaint #3

My home was built in 2007 and when the cable was installed they burried the incoming line at the incorect depth. We have called over the years on several occasions regarding this issue because the actual cable line was sitting on my grass in a few places. Every single time the customer service rep said they would be out to re-bury the line and no one ever came out. Finally last week someone came out. But I make very good living and my time is valuable and I have spent a lot time calling regarding this simple issue.Desired Settlement: I would like the charges removed from my bill and I would like an apology regarding the horrible customer service. Everyone I know hates to deal with Comcast Customer Service because you are guaranteed to get hung up on and never get what you are promised.

Business

Response:

October 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 7, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 7, 2014 regarding a billing issue. On October 9, 2014, I spoke with [redacted] in regard to his concerns. A credit has been applied to his account on October 9, 2014 for service call charge. The credit will appear on their next billing statement, which will be issued on October 14, 2014. I apologized for the customer service he experienced and forwarded feedback to the appropriate management team. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Mario S. Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I recently moved into my first home and decided to go with Comcast xfinity for my cable and internet service. HUGE MISTAKE! Two months into my contract in an effort to build financially I decided to downgrade my plan. On June 16, I called the customer service number. I asked specifically if certain channels were included and chose a package that fit the needs of my family and while still falling within my price range. I was told my package included Nick and Disney XD for my son, We tv and Oxygen for me, and that I would no longer have the On Demand option. The very next day my son turned to Nick only to find a note stating that it was not included in our package. I checked for the other channels and found that they too were missing However, ON Demand was still accessible. I called Customer Service and explained the issue and was very rudely told that those channels were not included and that I did not have On Demand. When I explained what I had been told just the day before the rude customer service rep said that wasn't right but could not explain to me what the package did include. Then when I asked just o be placed back on my old plan I was told that that was not an option because that package was no longer on promotion. I hung up frustrated and confused. A few days later I became even more confused when I got a call from customer care stating that I said I wanted to cancel my service. I said no such thing and have no idea where that information came from, I quickly dismissed the call. Last week, I received a call detailing a new promotion. I was told that I could get double the internet speed and more channels for a slight increase. I decided to try it for thirty days. I told the sales rep, I did not want any new equipment or any installation and he said that would not be a problem. Yesterday, I got a confirmation for an installation. I promptly called customer service and the sales rep told me that nothing needed to be installed and he could handle the upgrades which included a phone. I told him an added phone line was not necessary and hung up the call. This morning I went to watch a show on a premium channel only to find out that I was no longer subscribed to that channel either! I called 6 times before I was able to speak with someone and even then I could not cancel my service because of the pending phone order (that I did not authorize or want). I do not understand why this company has so little communication between its offices. I feel like every time I call customer service there is different information and no one can give me accurate information. BUYER BEWARE!!! There are no words for the incompetence this company bestows on its customers. I rather be without cable than deal with this nonsense any longer. I will get by on Netflix and Hulu and purchase individual episodes of my favorite shows online. It's cheaper and better for my sanity.

Review: I moved into my apartment in mid-august and had a great deal of trouble with the internet first being installed. It took them about a month of wiring and adjusting levels to get everything straight. Finally, everything worked great. Since then I have not had any internet related problems. However, my apartment unit itself has had some issues and the landlord and I are moving to me to a different unit inside the same building. When I explained the issue the Comcast they told me the only way they could transfer my service was if I paid a $250 charge, but no one could give me a straight answer as to why. The typical transfer fee for internet service is 50$, although they are currently doing a $35 promotion on transfers. I argued with the supervisors for a while and finally they got me to a technical service Supervisor named [redacted] (extension [redacted]), who assured me I would only need to pay the $35. He promised to annotate my account to reflect this and then transfered me over to the scheduling department. They told me it was impossible to waive the charge for them and just scheduled the installer. I have law school finals coming up over the next two weeks and cannot be without internet.Desired Settlement: I am totally and completely willing to pay the 35$ charge. Even the $50 charge. However, $250 is ridiculous for what needs to be done and no one could give me a real explanation as to why it was so much. I spent almost two full hours on the phone, I was hung up on numerous times, and then after I was assured by a supervisor of the correct price, it was not reflected when I spoke with the sales team.

Business

Response:

December 19, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 2, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office December 3, 2013 in regard to a billing concern.

I spoke with **. [redacted] on December 17, 2013 and provided an explanation of the installation charges. I apologized for the misinformation he received regarding the installation charges for Comcast’s High Speed Internet services and assured that he was not charged for internet or wireless installation when he transferred his service on December 6, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have been a customer of Comcast for over five years . I have previously had technical issues that were resolved in a quick manner; however, the issue that I am currently having with my voicemail system has been an ongoing issue of approximately a month. I currently have a triple play plan which allows me the services of phone, internet, and cable tv. Origionally, I needed all three of these services because my job was remote and since I worked from home I needed the phone line as a fax line. Once I started my new position, I requested to have the phone line removed but was told by comcast that it was cheaper to keep the triple play because it was cheaper to have a bundle of three as oppose to a bundle of two (I am still a bit confused by this theory). I contacted Comcast around the middle of May to find out how to set up my voicemail and they provided instructions. About a week later I went in to check my voicemail and noticed that the system was saying that the passcode was incorrect. This was a bit odd because I wrote down the passcode. I contacted Comcast and was told that they would reset my passcode to the last four of my telphone number but that I would have to change the passcode from my house phone. When I returned home after the weekend, I attempted to reset the passcode. The system allowed me to change my passcode but when I went back in the system to ensure that it was active the system again told me that the passcode was incorrect. I called Comcast back a few days later and spoke with another representative who ensured me that the passocode was reset and it would take twenty four hours to activate. The rep also agreed to contact me four eight hours later to make sure the issue was resolved. Needless to say that the passcode did not reset and the rep never called. I made my final attempt to address the concern today. I spoke with another rep who did the exact same troubleshooting with me. After the rep exhausted all options of fixing the issue, I was told that I would need to contact the manufacturer of the phone to see if they could reset the voicemail. I explained to the rep that the phone was a vtech home cordless phone with voicemail capability but that there was no external voicemail device attached to the phone in any way. There would be no way that the manufacturer could assist with voicemail services if there are not the provider. Im quite disappointed and disgusted in the level of professionalism and lack of technical support provided by Comcast. Why should I pay for a service that is malfunctioning and/ or has a glitch. Comcast is overly expensive and ridiculous. If you want quality service I suggest you run as far away from Comcast as possible because they will provide crappy overpriced service. You'd be better of letting a three year old open their own cable company.

At this point, I'm so done with Comcast and their "off-shore" customer (non)service department. November 18, my cable line dropped from the house to the pole. I was given a date of 11/20 for a tech to come and pull the line back up. 20th rolls around and no service. So, I call Comcast and get "Danny" (in India) who tells me that yes, I had an appointment, but it was rescheduled to the 23rd. What!? And someone called to tell me this...when? So, thinking I'll be slick and call on the weekend for "on-shore" help, I get MaryAnn who, because of the dangerous situation of having a line laying in my backyard, escalates the appointment to a 48 hour window. Saturday and Sunday come and go...still no Comcast. So, I call on Monday the 23rd when I pull in my driveway only to see that, YES, the line is still on the ground. I call again and I'm told I've yet again been rescheduled to November 30th. Okay, this is either a nightmare or a Seinfeld episode.
I call the 24th and am on the phone for 2 hours speaking to ALL off-shore people who can't do a damn thing to help. I've got to say, I'm done with Comcast. I called my other only option [redacted] for pricing and found theirs to be better. However, I may just go back to an aetna and cable only. I hate Comcast, I wish people could band together for a class action lawsuit and sue the poop out of 'em.
In the meantime, I have a live cable wire just plopped in my yard and Comcast isn't going to come...this I know. They're too busy hooking up new customers to deal with dangerous issues.

Comcast continues to absolutely blow me away with their poor customer service and flat out ignorance. 2 of my last 3 scheduled appointments were no shows. The service representative today tried to tell me that I didn't make an appointment for today which I did yesterday and that my confirmation number confirming did not matter. I thought that possibly over the years that service might get better but I was wrong. This is by far the worst company that I've ever dealt with in my life.

We closed our account about 3 months ago. We paid for the entire month but did not use the entire month. In our last statement it said that it would take 4 weeks to receive our refund check. We have yet to receive a refund check. I called 4 weeks after our last billing statement and they had yet to cut a check. The check was only initiated because I had called to check the status. They claimed to have mailed a check but we still have not seen anything in the mail. I called again and they supposedly have sent another check in the mail that has been in the mail almost 2 weeks now. They refuse to send another check for an additional 2 weeks. When I asked to speak to a manager the very rude person on the phone would not transfer me to a manager. Not only is their service over priced their customer service is terrible. I will never use Comcast again.

If anyone has optional choices over Comcast I highly recommend you choose the alternate , I am trying to activate service and I get extremely rude people on the phone and every Rep tells me a different story and then tells me that some new excuse, they don't even know how to keep a schedule or stick to a promised schedule, I hope other companies see this as well and realize what Comcast does to potential customers and they try and come and take the Market , I was promised 3 to 4 days I am now a week out and still not even an answer about where the Tech is , I called 2 days ago the Rep said there is a Field ticket and it is being done next day then get nothing call in 2 days later and the new Rep says "o there was never a ticket made" the worst and now they do security as well and people will actually trust a company that cannot even keep the cable,phone, and Internet correct, shame on Comcast

Spoke to a rep on Dec 5th, 2015 after stating my connection issues he tells me he will speak with his manager to made account adj. Tells me it's $96 that will be credited and tells me my acct will be updated in 24-48hrs. I call on 12/31/2015 and talk to them regarding no adjustment and new statement. They give me a completely different adjustment and make no effort to talk to the manager and rep that had given me the adjustment amount. Was given a completely different type of adjustment after going over all the documentation I have from my call .

THE WORST experience I've ever had! It takes at least 10-20 minutes to get a live representative to the phone. The automated system is a joke, it doesn't even register the human voice! Then when I finally spoke with someone and tried to sign up, the rep told me I "HAD" to buy the DVR box "IF" I didn't want to pay the instillation fee of $80 (to plug it into the wall?!) So naturally I had to go to a Comcast location to return the DVR box (that I didn't want in the first place) and switch it to a smaller/less expensive box. Guess what?! They closed the Beverly location. I specifically asked if I could go to the Beverly location but the rep failed to tell me they relocated to Danvers. UGH. When I brought it home and hooked it up it DID NOT WORK! I had to call back again and wait to get a live rep to the phone (15 mins this time) and was on the phone with technical support for 2 hours with someone who did not care if I was a customer or not. They told me I had to pay to get someone out to my place to fix it? I don't think so! I don't want to pay $100 a month for advertising, thanks but no thanks .
Sincerely,
Extremely dissatisfied and disgusted, never-again-will-be-your customer

Review: Summary: Customer Relations Executive from Comcast assured me a discounted price for internet service till 7/9/2015, but the bill for January is back up. I spent about 2 hrs chatting with customer representative to correct the issue without any results. They appear to get everything and give an impression that the charges will be reversed but doesn't happen. The extension of the Customer Relations Executive has changed, so I can't talk to her. My email to that executive has gone unanswered

Details

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Email from Customer Relations Executive, Dated: 07/25/2014

Mr. [redacted],

I apologize for my delay in responding to you.

I do not have access to the promotion that you have provided. In reading the details, to obtain the offer the order must be placed online via www.comcast.com. I will place a manual adjustment to the account every month to make the service price $34.99 (that does not include the lease modem fee or taxes). ‘

The discount will expire on 7/9/15.

Please let me know if you should have any additional concerns.

Gina M.

Executive Customer Relations

Comcast | West Division

Office: [redacted] Ext. 3000612

M-F: 7am – 3:30pm (PST)

Chat with Customer service representative, Dated: 1/8/2015

---------------------------------------------------------

Roberto > Thank you.

Roberto > Please keep the email you receive.

Roberto > As we may need that for verification and validation as we process on the promotion correction.

[redacted]_ > ok

Roberto > Please give 1 - 2 minutes as I work on this promotion escalation, I will be giving you in chat the reference # afterwards.

Roberto > Thank you.

Roberto > Thank you for patiently waiting.

Roberto > Your Escalation has been submitted as reference number: # [redacted].

[redacted]_ > ok thanks...... are you also going to email this number?

Roberto > Yes.

[redacted]_ > Sounds good

Roberto > Please give me within 24 - 48 hours to work on this promotion rate code correction so that bill will also be adjusted.

Roberto > Thank you for bringing this to our attention, [redacted].

Roberto > Thank you for the patience, [redacted]. I had a great time assisting you tonight. Do you have any other Comcast related

concerns for me tonight?

[redacted]_ > No, that will be it..... thanks for you help!

Roberto > You are most welcome.

Roberto > Good bye for now. Take care. Have a good night to you!

Roberto > Thank you for contacting Comcast, [redacted]! We appreciate your business and value you as a customer.

[redacted]_ > byeDesired Settlement: I would like Comcast to honor the original discounted price till 7/9/2015, and give $100 credit for the inconvenience and stress!

Business

Response:

January 30, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: January 18, 2015 Re: [redacted] 8729 N Moonfire Dr. Tucson, AZ 85743 Dear Sir/Madam: I am writing in response to the above-referenced inquiry submitted to the Commission by Mr. [redacted] regarding his Xfinity by Comcast billing. Comcast strives to provide outstanding customer service and I appreciate your bringing this matter to my attention. Upon receipt of this complaint, a review was made of Mr. [redacted]’s account. I corresponded via email with Mr. [redacted] on several occasions between January 21, 2015 and January 29, 2015 to discuss his billing concerns. An explanation was provided to Mr. [redacted] that on July 17, 2014, Mr. [redacted] corresponded with our team and was provided 6 month discount for his Performance Internet. This discount was in effect until January 9, 2015, at which time this service would increase to every day rates. Mr. [redacted]’s Blast! Speed was also discounted during this time, which also expired on January 9, 2015. Additional assurance was provided to Mr. [redacted] that his billing has remained as previously discussed until the applicable expiration date of January 9, 2015. The customer has been provided my contact information should they have further questions going forward. I trust this letter provides your office with the information required in this matter. I am providing a copy of this letter to Mr. [redacted] so that he may contact me directly to discuss any questions or concerns. Sincerely, Shelly WilliamsonExecutive Customer Relations – Seattle, WA1-888-966-7794 Ext. 3000611

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I don't even know where to start. All I can say is they don't care about their customers , it's all about the mighty dollar. I've had the same issue for 2 years that they never wanted to fix completely. Then they tell me we have proof you watched on demand and such , well yeah I did because I did pay my bill , I didn't think it was a big crime to watch TV you pay for. This company s[redacted] and should be out of business

I signed up for Xfinity internet through Comcast. To save money, I purchased a bundle featuring internet and local cable (cheaper than internet alone for the speed I purchased). The self-installation kit they provided was missing items, and only activated my tv service, not internet. Despite 3 hours on the phone with customer service, they were unable to resolve the issue. To add insult to injury, they charged me twice for the install kit (and one was 50% more expensive than advertised). In addition to this bill issue, they charged me 70 dollars for my package plus a 10 dollar 'speed upgrade' for my internet...although the package I purchased was advertised at 49.99. Bill complaints could not be handled over the phone- I'll have to go to the store, where I have previously waited over an hour to be served for simple questions.

It doesn't surprise me that Comcast isn't Revdex.com accredited! They have the absolute WORST customer service! They don't care about their customers satisfaction at all! I scheduled a payment arraignment to avoid having my service interrupted but for whatever reason my service was disconnected anyway and when I called in they said that even though they could see that I made a payment arraignment and my service shouldn't have been interrupted, I would still have to pay a reconnection fee! If something is clearly their fault why should I pay a fee for it? My service should have never been disconnected to start with! It should be a crime that they don't have any competition! I have taken their c[redacted] for long enough! I would rather not have cable or internet at all than give them one more dime! I work for my money and I think it's time they did the same!

Very disappointed with your service. On hold for ever and when is an issue caused by your service, you charge the customer for fixing it.

Review: Because our contract expired last year and our monthly price had gone up, we called Comcast to ask what options we had. The CS recommended the new Xfinity bundle service which would cost us around $200/month. We went ahead and agreed to sign up for this plan and we have had nothing but problems. The TV constanly freezes up, rebutes and more. Also, our monthly bill ended up being $230.54 instead of the $200 we were told it would cost. The problems also effects our phone line and our internet. We have called Comcast on many occasions to complain and we were only told if we canceled, we would be liable to pay a large fee. No offer of crediting our account or anything for all the months we have had to deal with all these problems. We want to be able to find another carrier that could give us better service and not get charged the cancellation feee or at the very least have Comcast credit us for the problems we are still having.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

We feel we are owed a credit for every month since signing up with this plan or letting us cancel with Comcast and the cancelation fee will be waived so we can find another carrier that can provide better service.

Business

Response:

April 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 18, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office March 18, 2014 regarding technical difficulties with their service. I spoke with **. [redacted] on March 26, 2014 and confirmed the service related issues they experienced are no longer an issue. The service related issues were resolved on March 09, 2014 by balancing the cable signal at our head end. I also informed **. [redacted] that a credit has been applied to her account on April 03, 2014 for her lack of services. The credit will appear on their next billing statement, which will be issued on April 26, 2014. In addition I also apologized to **. [redacted] for the misinformation on the price-point of the promotion and applied a 4 month discount that will reflect on the billing statements from May 26, 2014 to August 26, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The problems we are having with Comcast are not resolved as periodically we are still experiencing the same problems. We were not notified that "it was fixed" on their end like stated in [redacted]'s letter to you. In fact, I have left 2 messages for [redacted] to call me back to tell him how we want to resolve this and have not heard back from him. The next thing I know, we get this from Revdex.com saying they received a letter from Comcast saying they have resolved the complaint. Though I would agree with the four month credit, etc. we were not told of this. I would still want a technician to come out once again to see if he can resolve the problems we are having. And also, I want a note in our file stating that if we are still having problems going forward, we can either go back to what we had before for 12 months or we can cut ties with Comcast without any cancellation fees or penalties.

Regards,

Business

Response:

April 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office April 14, 2014 regarding technical difficulties with their service. I spoke with **. [redacted] on April 22, 2014 and confirmed the service related issues they experienced are no longer an issue. The freezing and pixilation issues were resolved on April 19, 2014 by balancing the cable signal at our head end. I also informed **. [redacted] that a credit has been applied to her account on April 21, 2014 for the service related issue. The credit will appear on their next billing statement, which will be issued on April 26, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]