Comcast Corporation

Review: I moved into my apartment in mid-august and had a great deal of trouble with the internet first being installed. It took them about a month of wiring and adjusting levels to get everything straight. Finally, everything worked great. Since then I have not had any internet related problems. However, my apartment unit itself has had some issues and the landlord and I are moving to me to a different unit inside the same building. When I explained the issue the Comcast they told me the only way they could transfer my service was if I paid a $250 charge, but no one could give me a straight answer as to why. The typical transfer fee for internet service is 50$, although they are currently doing a $35 promotion on transfers. I argued with the supervisors for a while and finally they got me to a technical service Supervisor named [redacted] (extension [redacted]), who assured me I would only need to pay the $35. He promised to annotate my account to reflect this and then transfered me over to the scheduling department. They told me it was impossible to waive the charge for them and just scheduled the installer. I have law school finals coming up over the next two weeks and cannot be without internet.Desired Settlement: I am totally and completely willing to pay the 35$ charge. Even the $50 charge. However, $250 is ridiculous for what needs to be done and no one could give me a real explanation as to why it was so much. I spent almost two full hours on the phone, I was hung up on numerous times, and then after I was assured by a supervisor of the correct price, it was not reflected when I spoke with the sales team.

Business

Response:

December 19, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 2, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office December 3, 2013 in regard to a billing concern.

I spoke with **. [redacted] on December 17, 2013 and provided an explanation of the installation charges. I apologized for the misinformation he received regarding the installation charges for Comcast’s High Speed Internet services and assured that he was not charged for internet or wireless installation when he transferred his service on December 6, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When I signed up for Comcast service, I was quoted a $70 installation fee. When they failed to show up at their designated appointment window during the SECOND installation service, I called customer service. I was very upset because I had scheduled an electrician to be present on-site during the appointment. After being denied the chance to speak with the manager and express my frustration, I was assured he would call me back. I was also told the $70 installation fee would be removed from my bill to accommodate for my frustration, the wasted day and the money I spent on the electrician services. I never received a return call. On my next bill, not only was the $70 charge still there but an additional $130 in fees had been added on, none of them were real. One was for the installation of an additional line (did not occur) and another was for network set-up (this service was not asked for). I spent two hours one evening online chatting with customer support and they once again, assured me these fees would be credited to my account but they have not and now I have been assessed a late fee for not paying my bill in full (i only paid the portion of the bill that was accurate). I will not stand for this fraud.Desired Settlement: Correct the bill. People keep saying it will be corrected but I keep getting more charges.

Business

Response:

April 16 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office March 26, 2014 referencing a billing issue. On April 02, 2014 I spoke with **. [redacted] in regard to her concerns. I advised **. [redacted] that a credit was applied to her account on March 1, 2014 and March 22, 2014 for an installation and network setup charge. An additional credit was applied on the same date for the late arrival of the technician on February 19, 2014. The credits will appear on their billing statements dated March 16, 2014 and April 16, 2014. Our research confirmed that **. [redacted] was overcharged for installation fees for the service call she had requested on February 19, 2014. I apologized for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Name: [redacted]. [redacted]

Account Number: [redacted]

Several weeks ago, I received a letter via Comcast/Xfinity (all future references will refer to “Comcast” only) in regards to an “upgrade” for my wireless network, essentially replacing my system that worked off a modem and router into a single unit. I was notified that a unit would be sent to my residence and I could either a) install it myself, or b) call Comcast so a technician could come out and install it. NOTE: Nowhere on the correspondence did it mention that a fee would be charged to the customer if they requested option “b.”

On Saturday, April 05, a Comcast technician visited my residence to resolve difficulties pertaining to my “On Demand” function, which had been giving our family problems for the better part of three months prior. After he resolved the issue in a relatively short time, I asked him if he could set up my new “all-in-one” unit that had arrived a couple days earlier in the week. He said, “Sure, no problem.” I also said that this way, he could return the old modem back to the office and save me from mailing it back through the U.S. Postal Service. NOTE: Again, the technician did NOT mention that I would be charged for his services. Needless to say, it took him a few minutes to set it up.

Last week, I received my monthly bill from Comcast. On top of my typical charges for my bundle package, I was surcharged a total of $150.00. So I called Comcast on April 28 to notify them that I was overcharged. The first “real” person at the [redacted], Minn., call center I first spoke to was named “[redacted]” (or a close derivative of) and she immediately placed me on hold after I said I had a billing issue. She did not ask for further information or any details whatsoever. I thought that was kind of odd. But soon it would be made clear why she did that. Periodically, she would come back to me and say, “Sorry for the delay, but I am still researching this.” Her “research” clearly consisted of commiserating with her supervisor, “[redacted].”

After being placed on hold several times and for a period of 20 minutes, “[redacted]” finally notified me that “We can take off $100 off your bill but not the $50 for installation of your new modem.” I let her know that this was not the understanding either via postal mail or in person with the technician. She said nothing else could be done. So I asked to speak with her supervisor. “[redacted]” then took over the call for Comcast and said nothing further could be done and the company had no intention of making it good on their part, even after explaining to him that I was not told there would be a fee for the modem installation.

He explained that whenever a Comcast customer asks the technician to do something other than what is identified on the work order, then there will be a fee, and then he mentioned it could be for something as simple and innocuous as a jack being inserted into the wall. I said that was a ridiculous policy considering the technician could potentially charge me for moving a speaker or inserting new batteries for a remote control or some other innocent request. He never relented and said I would have to pay for the $50 fee and nothing else could be done. I said I would be in contact with the Revdex.com, and she said, “Do what you have to do.”

So I am here now requesting that you require Comcast to remove the $50 surcharge that remains on my bill, which is due May 16. Of course, if Comcast drags its feet, which it is wont to do, I am sure they will find a way to charge me interest and late fees if this issue is not resolved by that date, judging from past interactions with them.

Clearly, as [redacted] plainly showed in her handling of my phone call, this call center must receive tons of calls regarding erroneous charges on modem installation. It’s also obvious that Comcast has mistreated plenty of their customers in the same manner. I will not stand for it. Even though this call center is not accredited by the Revdex.com, that doesn’t mean they should be allowed to get away with holding their customers hostage over a ridiculous policy promulgated by their call center employees and supervisors.Desired Settlement: A removal of $50.00 on my monthly bill.

Business

Response:

May 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 30, 2014 Re: [redacted], [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted] received in our office April 30, 2014 regarding a service visit fee. Upon receipt of this complaint contact was made with **. [redacted] on May 1, 2014 and I addressed his questions and concerns. A credit was placed on **. [redacted]’s account as a good will gesture on May 1, 2014 for the failed self-installation of the internet service. The credit will be reflected on the May 21, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: On several occasions when you call customer service you are hung up on. This has been consistent over the last year. That is complaint #1.

Complaint #2

I believe on 09/05/14, Comcast technician came to my home and replaced a signal amplifier with a junction box. Both pieces of equipment are owned and provided by Comcast. We were experiencing TV signal issues through out the home. This repair seems to have eliminated the siganl issues. At no time during the service call did the technician ever state that their would be a charge. We received our next billing statement dated 09/14/14 from Comcast we were charged $60.00 for the service call. My wife called Comcast on 09/26/14 and was hung up on a few times but finally reached a Comcast Rep named Selena (ID #[redacted]). Selena stated that she would waive the charges but it would take a few days to show on my account. I logged into my account 10/03/14 and saw no charges had been waived so my wife called again and was hung up on again by customer service. She finally reached a rude lady who said that there is no way the charges would ever be waived. My wife explained to her that the equipment that was Comcast equipment the lady didn't seem to care at all.

Complaint #3

My home was built in 2007 and when the cable was installed they burried the incoming line at the incorect depth. We have called over the years on several occasions regarding this issue because the actual cable line was sitting on my grass in a few places. Every single time the customer service rep said they would be out to re-bury the line and no one ever came out. Finally last week someone came out. But I make very good living and my time is valuable and I have spent a lot time calling regarding this simple issue.Desired Settlement: I would like the charges removed from my bill and I would like an apology regarding the horrible customer service. Everyone I know hates to deal with Comcast Customer Service because you are guaranteed to get hung up on and never get what you are promised.

Business

Response:

October 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 7, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 7, 2014 regarding a billing issue. On October 9, 2014, I spoke with [redacted] in regard to his concerns. A credit has been applied to his account on October 9, 2014 for service call charge. The credit will appear on their next billing statement, which will be issued on October 14, 2014. I apologized for the customer service he experienced and forwarded feedback to the appropriate management team. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Mario S. Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I do not like that ?#?Comcast? is charging me for a technician visit I was not able to cancel and that the rep said that it was non-refundable although it says it on their webpage.

http://www.comcast.com/Corporate/Customers/CustomerGuarantee.htmlDesired Settlement: I should not have to pay for the technician visit. The first visit was supposed to be free and the subsequent visit was to fix what the first guy did not do. I was told by the supervisor that even if I cancel the service I will have to pay for the technicians visit. I have no problem with the service outside of the crappy technician service that I did not ask for.

To be clear I want the technician's visit and teh ($39.95) and the voice install fee ($20.00) refunded.

Business

Response:

October 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 15, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office October 20, 2014 regarding a billing concern. A Comcast representative spoke with [redacted] on October 28, 2014 and discussed his concern. Credits were applied to [redacted] Comcast account on October 16, 2014 and October 28, 2014 for the technician visit fee and installation charge. The credits will be reflected on [redacted]’s billing statement dated November 21, 2014. An apology was provided to [redacted] for any inconvenience he experienced while attempting to further discuss this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Davina L[redacted]Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered cable,internet,phone & security system for my new house.1st install we had to cancel & was rescheduled.The tech still came to the house to install phone & internet only. I informed him that I had ordered more & rescheduled the appt.He stated that he would fix the issue. The scheduled Sat 2 techs came to install phone & internet. Again, we had to cancel & reschedule. The next Sat our appt was @ 8 we waited till 2. I called & was informed that I had canceled the install because I was on vacation. Ironically, we were going on vacation the following week & didnt have a weekend open for another month. The tech who cancelled it, called the home phone # that he was suppose to install. The following day 2 techs came out as a favor, they installed everything, showed us how to work the system, ensured that the live wire would be buried soon. I left the house with the kids & my husband showed the tech out. Coming home I rechecked the system, only to find out it didnt work. After hours of calling & troubleshooting we figured out the tech purposely disconnected the system,& there would be charge for me to have someone come out & fix it.I canceled prior to the 30 days,so I would not be billed a dime. A field officer came over one night & took all the equipment.Though the cameras were not on his list, he ensured me that he would return them as hes done in the past and gave me a receipt. 1st bill came in over $1500. Calls to corporate who said they would take care of it. More bills, but less than $300, more calls. Finally a call from a collection agency. I emailed corpoerate twice with no help. They are ruing my credit an I believe have acted in a malicious way with the intent to harm, fraudulent in their matters. One rep acutally told me that they are a multi milion dollar company and they know what they are doingDesired Settlement: 1. I want proof that all 3 credit bureaus have been contacted and that the collection if any has been cleared and off my record 2. I would like an apology from Tom K[redacted], with the acknowledgment of the history of the entire transaction. 3. Lastly, to be compensated for my time in fixing your lack of care, product knowledge service and inconsideration. This is a billing and collection,contract, customer service, delivery and service issue.

Business

Response:

November 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 10/30/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 30, 2014 regarding a collection notice received. On October 30, 2014, [redacted] has been informed there is no balance due on her account, the credit agency/agencies have been notified as of October 31, 2014 and she will receive a confirmation letter from the collection agency within 30 business days. I also explained she will receive a clearance letter from all Credit Bureaus within 30-60 days and this will not affect her credit score. Furthermore, an apology was extended for the inconvenience this has caused and the time taken to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Sara R. Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: keep getting a charge of 9.50 on my account "Other Charge" I was told this was a charge for being late... I was late once but I keep getting charges. They tell me to keep paying to keep my account current but the charge doesnt go away..Desired Settlement: STOP OVERCHARGING FOR MINIMAL LEVELS OF INTERNET. WHAT I GET CHARGED FOR IS NOTHING FOR WHAT I AM RECEIVING... LET ALONE ANOTHER LATE FEE OR OTHER CHARGE.. ON MY ACCOUNT... $87 FOR INTERNET THAT NEVER WORKS IS CRIMINAL.......................I HATE COMCAST BUT SINCE [redacted] CAN NOT GIVE ME ANYTHING BETTER THEN I'M STUCK WITH THIS [redacted]....

Review: I signed up for Comcast Internet service on January 19 through their vendor [redacted] and was charged $14.95. However, it's been 10 days and Comcast still refuse to activate my service. I spent an entire week contacting Comcast. I called Comcast 40 times and my phone call was transferred between various department - sales, billing, technical support etc. On January 28, I finally spoke with one representative from Comcast and she promised that my account will be activated on January 29 by calling ###-###-#### and referring to confirmation number [redacted]. However, when I called on January 29, I was told that I was calling the wrong number and I should call the activation group. I called activation group for over 10 times, but every time when I was waiting to be connected to a service representative, my call was disconnected by Comcast. I then have to using Comcast's online chat to communicate with Comcast. Their online chat representative told me that a request will be filed for me and my internet service will be activated in 1-2 hours. However, after 2 days of waiting, my service was still not activated.

I have exhausted all my means of contacting Comcast and still could not activate my internet service. Therefore I have to file a complaints through FCC.Desired Settlement: I need activate my internet service and I need an apology from Comcast for my time wasting in contacting Comcast.

Business

Response:

February 3, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: February 1, 2015 Re: [redacted]

[redacted]

[redacted] Dear Sir or Madam, This letter is in response to the complaint filed by Mr. [redacted], received in our office February 1, 2015 referencing service request. I spoke with Mr. [redacted] on February 2, 2015 and confirmed the internet service was installed and activated on February 2, 2015. I apologized for any inconvenience he may have experienced while working to get this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. 51880. Regards, Mario S. Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

This is the most horrible company I have EVER done business with. Their customer service is deplorable. They make offers to customers and then tell them they are not available to them. Forget trying to get any resolution to a problem. They are not at all helpful. Just after your money. Currently we do not have cable TV because I refuse to do business with them. I would rather go without than give them a single penny.

I think it is a sad day when Comcast can cut certain channels out to accomodate people that their system wouldn't support. When I called about the situation I was lied to and talked to as if I was stupid.

If anyone has optional choices over Comcast I highly recommend you choose the alternate , I am trying to activate service and I get extremely rude people on the phone and every Rep tells me a different story and then tells me that some new excuse, they don't even know how to keep a schedule or stick to a promised schedule, I hope other companies see this as well and realize what Comcast does to potential customers and they try and come and take the Market , I was promised 3 to 4 days I am now a week out and still not even an answer about where the Tech is , I called 2 days ago the Rep said there is a Field ticket and it is being done next day then get nothing call in 2 days later and the new Rep says "o there was never a ticket made" the worst and now they do security as well and people will actually trust a company that cannot even keep the cable,phone, and Internet correct, shame on Comcast

We closed our account about 3 months ago. We paid for the entire month but did not use the entire month. In our last statement it said that it would take 4 weeks to receive our refund check. We have yet to receive a refund check. I called 4 weeks after our last billing statement and they had yet to cut a check. The check was only initiated because I had called to check the status. They claimed to have mailed a check but we still have not seen anything in the mail. I called again and they supposedly have sent another check in the mail that has been in the mail almost 2 weeks now. They refuse to send another check for an additional 2 weeks. When I asked to speak to a manager the very rude person on the phone would not transfer me to a manager. Not only is their service over priced their customer service is terrible. I will never use Comcast again.

I have been a customer of Comcast for over five years . I have previously had technical issues that were resolved in a quick manner; however, the issue that I am currently having with my voicemail system has been an ongoing issue of approximately a month. I currently have a triple play plan which allows me the services of phone, internet, and cable tv. Origionally, I needed all three of these services because my job was remote and since I worked from home I needed the phone line as a fax line. Once I started my new position, I requested to have the phone line removed but was told by comcast that it was cheaper to keep the triple play because it was cheaper to have a bundle of three as oppose to a bundle of two (I am still a bit confused by this theory). I contacted Comcast around the middle of May to find out how to set up my voicemail and they provided instructions. About a week later I went in to check my voicemail and noticed that the system was saying that the passcode was incorrect. This was a bit odd because I wrote down the passcode. I contacted Comcast and was told that they would reset my passcode to the last four of my telphone number but that I would have to change the passcode from my house phone. When I returned home after the weekend, I attempted to reset the passcode. The system allowed me to change my passcode but when I went back in the system to ensure that it was active the system again told me that the passcode was incorrect. I called Comcast back a few days later and spoke with another representative who ensured me that the passocode was reset and it would take twenty four hours to activate. The rep also agreed to contact me four eight hours later to make sure the issue was resolved. Needless to say that the passcode did not reset and the rep never called. I made my final attempt to address the concern today. I spoke with another rep who did the exact same troubleshooting with me. After the rep exhausted all options of fixing the issue, I was told that I would need to contact the manufacturer of the phone to see if they could reset the voicemail. I explained to the rep that the phone was a vtech home cordless phone with voicemail capability but that there was no external voicemail device attached to the phone in any way. There would be no way that the manufacturer could assist with voicemail services if there are not the provider. Im quite disappointed and disgusted in the level of professionalism and lack of technical support provided by Comcast. Why should I pay for a service that is malfunctioning and/ or has a glitch. Comcast is overly expensive and ridiculous. If you want quality service I suggest you run as far away from Comcast as possible because they will provide crappy overpriced service. You'd be better of letting a three year old open their own cable company.

Cancelled my installation appointment because they used the wrong phone number. Now I have to wait 2 more weeks for hook up.

I have had comcast for 3 years. The price started with a friendly $99 dollars a month, now, 3.5 years later it is up to $240. This jump from $190 (already ridiculously high) has caused me to consider forgoing cable tv. I am trying to get the price lowered and am at a disadvantage because this neighborhood ONLY has comcast. The pricing is completely out of line an dis my biggest bill aside form the mortgage on my house. Comcast is predatory and unreasonable and there is no way to stop it. The only positive thing I can say is that the people who answer the phones to field these complaints are always polite, I feel for them having to defuse customer anger. My complaint?
Monopoly has caused Comcast to abuse it's power. They are taking advantage of people.

Very disappointed with your service. On hold for ever and when is an issue caused by your service, you charge the customer for fixing it.

THE WORST experience I've ever had! It takes at least 10-20 minutes to get a live representative to the phone. The automated system is a joke, it doesn't even register the human voice! Then when I finally spoke with someone and tried to sign up, the rep told me I "HAD" to buy the DVR box "IF" I didn't want to pay the instillation fee of $80 (to plug it into the wall?!) So naturally I had to go to a Comcast location to return the DVR box (that I didn't want in the first place) and switch it to a smaller/less expensive box. Guess what?! They closed the Beverly location. I specifically asked if I could go to the Beverly location but the rep failed to tell me they relocated to Danvers. UGH. When I brought it home and hooked it up it DID NOT WORK! I had to call back again and wait to get a live rep to the phone (15 mins this time) and was on the phone with technical support for 2 hours with someone who did not care if I was a customer or not. They told me I had to pay to get someone out to my place to fix it? I don't think so! I don't want to pay $100 a month for advertising, thanks but no thanks .
Sincerely,
Extremely dissatisfied and disgusted, never-again-will-be-your customer

Comcast has decided it has the ability to reach into our homes and tell us how much internet they will provide us with. They have just issued me an email that states that they will be capping my home internet service at 300 GB per month and charge me for anytime I go over that limit they have decided the average that people use to keep complaints minimum. thought another question is how long before they decide they can lower that bar, or worse not raise that bar when internet becomes even more in demand? why is it that as americans we are charged the most in the world for some of the worst internet service? why?

I've been a Comcast customer for many, many years. I recently became so frustrated due to my internet being down for several days and despite making several appointments no one coming to fix it, not to mention my monthly bill going from $63 to $81 to $243 to $95 without explanation over the last several months, that I decided to cancel my service. After calling in to go through the cancellation process, I got the guy on the phone to confirm he had cancelled the account, and just as we started to talk about the billing issues on the account, he hung up. I received no phone call back. So I called again, went through the whole process again of getting to the right person, and gave them my account information only to find that they weren't able to locate my account with my name and address or phone number. After 15 minutes waiting on the phone, they finally managed to pull it up and all my personal information had been changed. The address was wrong, my phone number was wrong... it was clear whoever I spoke to on the phone previously had changed the information, presumably because they didn't want to discuss the billing issues or offer a refund for the lacking service I was being charged for. I went through the process of getting an explanation for a refund I would receive for the recent loss of internet connectivity and an explanation about why my bill jumped from $81 to $95 but it took so long to do I couldn't continue to talk about the other billing issues because I needed to get on with my day. This business is clearly running on dishonest practices, relies on the fact that people will suffer from fatigue going through the process of correcting things and give up, and they get away with it.

Cancelled Comcast on 12/27/14 and they agree they owe me $72.58, but still have not received payment. Have called every month since and they keep issuing new tickets. Every time they say that I am owed this amount but keep on losing the ticket or reversing the refund.