Comcast Corporation

I have had comcast for 3 years. The price started with a friendly $99 dollars a month, now, 3.5 years later it is up to $240. This jump from $190 (already ridiculously high) has caused me to consider forgoing cable tv. I am trying to get the price lowered and am at a disadvantage because this neighborhood ONLY has comcast. The pricing is completely out of line an dis my biggest bill aside form the mortgage on my house. Comcast is predatory and unreasonable and there is no way to stop it. The only positive thing I can say is that the people who answer the phones to field these complaints are always polite, I feel for them having to defuse customer anger. My complaint?
Monopoly has caused Comcast to abuse it's power. They are taking advantage of people.

Review: On 1/30/14 I had a new cable outlet installed in my kitchen,at which time the technician must have but a hot drill bit on the floor and melted the vinyl, I called comcast immediately and reported it,they sent someone out in 2 days,the inspector agreed that that is what happeded and said to go to a flooring store and get a price and they would replace my floor.within a week I got [redacted] Flooring to come out and give me a written estimate and then called the inspector back to tell him I had it,he asked how much it was and when I told him he said for that small mark they were not going to pay that I agreed it was high and offered to get estimates from other places and he said he would call me back after a week I did not hear from him so I called him,he told me they were ready to cut me a check for $300.00 I told him I would see him in court,at which time he asked how much I thought I could replace it for I gave him a figure and he said he would get back to me,again another week goes by don't hear from him and call him,now he ask me for measurements from [redacted] flooring and said they will have some one do it and that he would get back to me another week and a half goes by and again I don't hear from him and call him 3 days have gone by and he has yet to return my call,and I believe they are just giving me the run around in hopes that I will just forget because it is too much troubleDesired Settlement: I want a new floor like first promised

Business

Response:

April 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 27, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office March 27, 2014 referencing property damage. I spoke with **. [redacted] on March 27, 2014 (an authorized user of the Comcast account) and apologized for any miscommunication or inconvenience she experienced concerning this issue. I immediately contacted our technical support team to contact **. [redacted] concerning the damage issue and investigate her problem. After our investigation, it has been confirmed damages were caused by Comcast. We have coordinated with the customer to deliver the agreed upon settlement check to their residence. We will continue to follow up with **. [redacted] to confirm that the check has been received. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I think it is a sad day when Comcast can cut certain channels out to accomodate people that their system wouldn't support. When I called about the situation I was lied to and talked to as if I was stupid.

This is the most horrible company I have EVER done business with. Their customer service is deplorable. They make offers to customers and then tell them they are not available to them. Forget trying to get any resolution to a problem. They are not at all helpful. Just after your money. Currently we do not have cable TV because I refuse to do business with them. I would rather go without than give them a single penny.

Review: Prior to purchasing my new home, I contacted Comcast about internet services in my new town. I was interested in an internet-only service, and made that very clear every time. I was told, without prompting, that there was a double speed promotion in my area and that the regular service levels for internet (25Mbps, 50Mbps, and 105Mbps) were all increased (to 50Mbps, 105Mbps, and 150Mbps). I heard this at least four times prior to purchasing the service, though only two of which were recorded. The second two were over the phone and in person, when I actually signed up. The two online chat conversations are saved by me, and should be retrievable by Comcast using the IDs. I'm pasting the relevant segments below:

chat id : [redacted] > Upon checking our system, it appears that the internet speed is doubled at your area.

chat id [redacted] > I see. Yes the speed of this package is doubled it will be 50 mbps download and 20 mbps upload for $29.99/month before taxes and equipment.

Guest_ > oh, $39.99 is with equipment?

ANGELICA > Oh I do apologize, typo error it is $39.99/month, it will be $47.99 before tax

I had issues initially signing up over the internet because the previous owner hadn't cancelled his service. So I specifically asked if I could get online deals in person. His response was in the affirmative:

chat id : [redacted] Guest_ > so with these "Online Exclusive" deals, do I now lose that because [redacted] hasn't disconnected yet?

Robert > Please do understand that we cannot immediately cancel their service.

Guest_ > I'm not asking you to cancel it yet

Guest_ > that would happen tomorrow, when I actually own the house

Robert > You can still receive the online exclusive offers since you are a new customer of Comcast.

With that promise of 50Mbps for the price of 25Mbps, I signed up. Immediately after signing up I tested the speed, and found that instead of 50Mbps (as promised), I was getting 25Mbps. I immediately told the activation technician over the phone. He said something along the lines of "oh, give it 24hours. We're still turning things on over here." Long story short, that speed has never changed. At this point I've spent 15-20 hours in chats and on the phone with Comcast, and have heard from numerous people saying I should have 50Mbps right now. I've been promised a call back 4-6 times, and only the "Loyal Customers for Life" department ever actually did so. I've had calls dropped, I've been passed between Sales and Tech Support (and the "Concern" department) numerous times in a single chat session - no one at Comcast will take responsibility for their own promises. I've had tickets closed with no contact or resolution. Examples:

chat id : [redacted] Giovanni > Oh with regards to double the speed promo, yes, that is actually correct. Sorry if your previous question confuses me.

Jeanette > Upon checking my resources here, I can see that your area has a free double speed and for us to better assist you, here is what I can recommend. I strongly suggest to please call our Customer Care Solution at these numbers1-800-Comcast (266-2278) or 1-800-XFINITY (934-6489).

chat id: [redacted]

KEVIN > Yes, you are supposed to get 50mbps because you are on the North East Division.

chat id: [redacted] Ritika > You will get 50 mbps speed with performance internet because it is available in your area

Ritika > I have raised a special request for you successfully

Ritika > The ticket confirmation number is #[redacted]

Ritika > You will get a confirmation call from Comcast within 48-72 hours about it

Ritika > You will definitely get a call from Comcast

And the latest chat she insisted I should have 50Mbps:

chat id: [redacted] Ashwani > Yes, I have already gone through your ticket and let me refresh your signals once, you will get the speed upto 50 mbps.

Ashwani > [redacted], I am going to refresh your Internet signals and can assure that your speed would go upto 50 mbps.

Ashwani > I have successfully refreshed your Internet signals and I would request you that your speed should be 50 mbps.

However, though Sales and Technical Support will still claim there's a double speed promotion, the more informed technical people and the "Loyal Customers for Life" department (or whatever that group is called) say the double speed promotion is actually for the Double- or Triple-Play services, where you bundle internet with either voice or television services. I've been told that, despite numerous promises, Comcast cannot deliver what they said they would deliver. But they were sorry.

Do note: I've never seen any contract. When you sign up in person, and certainly over the phone, all you have is the voice confirmation of what service you're getting. And I was absolutely lied to in that case, but I have no proof of it. I have no written contract saying Comcast will deliver this service, only the chats I had online saying this should definitely be a thing.

For reference, I've got the following ticket numbers:

#[redacted] #[redacted]

The last person I talked to was Michelle. Her direct line is [redacted]. She was the last to tell me Comcast was sorry I was misinformed, but they couldn't honor their stated service level. She did attempt to get me the next internet tier for my purchase price, but ultimately came back saying they couldn't do that. I'm stuck with half of the service I was told I'd be paying for.Desired Settlement: All I want out of this is 50Mbps internet service for my $39.99 per month service fee. This is what I was promised. I can certainly understand if a single employee makes an honest mistake, but the vast majority of Comcast employees tell me I should get 50Mbps, yet no one is able to deliver on that.

Business

Response:

October 3, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 19, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on September 23, 2014 with regards to a billing concern. I spoke with [redacted] on September 24, 2014 at which time I explained that Comcast does not offer a 50 Mbps. I apologized for the incorrect information he received and as a courtesy due to the misinformation I offered to upgrade his internet speed to our Blast speed which is 105 Mbps at no charge for twelve months which [redacted] accepted. [redacted] is aware this promotion is effective starting September 24, 2014 and will end September 24, 2015, following the twelve months the rate will increase to the retail rates at that time. I apologized for any inconvenience and frustration he might’ve experienced in attempting to resolve this issue. Feedback has been forwarded to the appropriate department in regard to the customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] extension [redacted]. Regards, Nancy T[redacted]Executive Customer Relations

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It's unfortunate that so many people at Comcast are providing false information (as the representative stated, Comcast doesn't even offer 50Mbps internet service), so the underlying problem still remains. It's also unfortunate that Comcast refused to honor their quoted price and speed until I submitted a complaint with the Revdex.com. I've heard similar stories but with the FCC. So in terms of actually trusting Comcast to do anything remotely honest and helpful, I have no trust at all. Companies shouldn't have to be forced to do the right thing, they should do them all on their own.My current situation, however, has been resolved. They gave me twice as much speed as originally quoted (instead of half) for the same price.

Thanks,

Review: I have had comcast since July 2012. I have paid every month on the 3rd or 4th. My service is always cut off before I pay which adds an extra $15 to the bill. My newest problem with comcast is that I added xfinity home to my service for safety and was charged for installation and my bill went up to over $400. My service was disconnected and I was told they could not restore it until that was paid. Theres no way I can afford that being so close to christmas! I also have other bils and I have kids to care for. I was told to call the collections department. Well I did and they never answered and I was hung up on numerous times. I did an online chat with 2 different people who told me to go to the comcast office and I also was told this by the billing department too and thay could do a payment arrangement. So I put in $15 in gas and went to the office which is over 30 miles away and was told no they don't do that to call comcast they could do it. But they were the ones that told me to go there in the first place! So I sent emails to 3 different comcast email addresses ([email protected] [email protected] and [redacted]) all 3 no reply.I've posted on xfinity facebook page and comcast facebook page. They said someone would contact me but they never did. So I posted again and they said they received the email and someone would contact me. So if they have seen my posts and email why has noone called? Noone replied? nothing?! Not only no response but my bill has shot up to $798 to be paid to have it restored. The only thing I was told in this whole thing was to postdate a check for the whole amount owed for 2 weeks! Its Christmas in 2 weeks! Come on! All this to get a payment arrangement! Please Revdex.com.org I need your help!Desired Settlement: To give me a payment arrangement and restore my service! My bill is normally supposed to be $180 thats fine to pay but to ask me to pay everything ever owed is not!

Business

Response:

December 30, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 12/11/2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office December 12, 2013 referencing a billing adjustment.

On December 12, 2013, I spoke with **. [redacted] in regard to her concerns. **. [redacted] subscribed to Preferred Cable service, Economy Internet, and Phone services. On September 24, 2013, she upgraded to Xfinity Home (XH) to include installation and a prorate. They appeared on her October 19, 2013 statement. The XH is on a promotional rate from September 3, 2013 through September 19, 2014 with a free installation.

On September 25, 2013 installation charges appeared on the customer’s bill in error. The last payment was received on September 3, 2013. On November 5, 2013, the account was placed in non-pay disconnection status. I explained we do not offer payment arrangements. On December 11, 2013, XHS department credited the installation charges leaving a balance owed. The credit restored the services. This credit will appear on her billing statement dated January 15, 2014. I apologized to customer for any inconveniences that were caused.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####

Regards,

Comcast Corporate Escalations Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Cancelled Comcast on 12/27/14 and they agree they owe me $72.58, but still have not received payment. Have called every month since and they keep issuing new tickets. Every time they say that I am owed this amount but keep on losing the ticket or reversing the refund.

Comcast sold my phone number to telemarketers. I run a small business, I have not published the number anywhere (new number) as we gear up to re-brand and relaunch. I receive minimum of 10 telemarketing calls a day.

Review: Comcast agent sent me a link that automatically signed me up for services I did not yet agree to. I was told it was to talk to another representative.

I was chatting online with a Comcast service representative named "[redacted]". I was having issues getting my apartment address correct, so he told me to click a link to speak with a representative that could get my address correct.

I clicked on the link and it brought me to a confirmation page of services I did not order with an address that was wrong. I was not told that by clicking the link I would be billed for services. I had not yet confirmed that I wanted services and furthermore the address confirmed was wrong.

I am extremely disappointed in Comcast using such deceptive business practices. Furthermore when I asked the representative for a number I could call I was told I could call 1-800-COMCAST Monday-Saturday. Except this incident happened on a Sunday. When I asked him again for a direct number I could call to get the service cancelled, he told me to call again during business hours.

I had to ask once again for another number to call, since I know Comcast does have direct numbers that they give out to certain clients (a family member is a high-level Comcast executive) and only then did he give me the number of the sales team to cancel the service.

This is an extremely deceptive business practice and I am shocked and appalled that this happened. I have previously had good experiences with Comcast's services and their customer service. However this incident makes me leery of ever using the online chat again, or suggesting that friends and family do so. I wanted to register my complaint only so others do not have the same thing happen to them.Desired Settlement: The only resolution that I seek is to get the original account cancelled, since it is the wrong address, and to get new services set up at the correct address.

If they would be willing I think if they waived either the installation fee or a month's services from my bill for this trouble, it would instill more good faith that this was a one time error and not a representation of Comcast's customer service as a whole.

Additionally if the original representative, "[redacted]", who dealt with my c

Business

Response:

December 16, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 3, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office December 3, 2013 referencing a Comcast billing issue.

I spoke to **. [redacted] on December 4, 2013 regarding her service concerns. I confirmed no one created an account for **. [redacted] using the link our agent gave her in error. I explained that we would not be able to create an account for her unless she actually had service installed. I forwarded her concerns to management and apologized for any inconvenience this may have caused her.

**. [redacted] verified that she did have Internet service installed on December 2, 2013 to her satisfaction. I agreed to waive her installation charge and first month of service as a good will gesture for her poor customer service experience. The credit will appear on her second billing statement in January 2014 since her first statement has already been printed.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I've been a Comcast customer for many, many years. I recently became so frustrated due to my internet being down for several days and despite making several appointments no one coming to fix it, not to mention my monthly bill going from $63 to $81 to $243 to $95 without explanation over the last several months, that I decided to cancel my service. After calling in to go through the cancellation process, I got the guy on the phone to confirm he had cancelled the account, and just as we started to talk about the billing issues on the account, he hung up. I received no phone call back. So I called again, went through the whole process again of getting to the right person, and gave them my account information only to find that they weren't able to locate my account with my name and address or phone number. After 15 minutes waiting on the phone, they finally managed to pull it up and all my personal information had been changed. The address was wrong, my phone number was wrong... it was clear whoever I spoke to on the phone previously had changed the information, presumably because they didn't want to discuss the billing issues or offer a refund for the lacking service I was being charged for. I went through the process of getting an explanation for a refund I would receive for the recent loss of internet connectivity and an explanation about why my bill jumped from $81 to $95 but it took so long to do I couldn't continue to talk about the other billing issues because I needed to get on with my day. This business is clearly running on dishonest practices, relies on the fact that people will suffer from fatigue going through the process of correcting things and give up, and they get away with it.

Review: I was told I would get a brand new box with the new features which I never got, I was also told I would get a $200 gift card which they failed to give me. My coworkers being as we provide business get comped service I do not, My bill for same service as others in the area is way higher and I pay way to much for what I have. Also agent was supposed to pick up old box and router and it has been weeks and she never showed up!Desired Settlement: I would like some money off of my bill and complimentary service for a year for all the lies I have been told.

Business

Response:

September 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 21, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office August 21, 2014 regarding a rebate. On September 3, 2014, I spoke with [redacted] in regard to his concerns. There are no records to substantiate [redacted]’s claim that he was offered a rebate. We verified the account has no coding to reflect this offer and we have verified the agreement on file for the rebate. I apologized for any inaccurate information he may have received regarding the billing charges, and have applied a credit to waive the installation fees, prorated charges, and additional credit due to his inconvenience. These credits will reflect on the statement dated September 24, 2014. During our interaction, [redacted] decided to stay with his current promotion as it fits his needs. [redacted] is eligible to receive our newest box (X1 Platform) which requires a professional installation. Due to schedule constraints, [redacted] was not able to schedule an installation appointment at this time. I apologized for any inconvenience and frustration he experienced in attempting to resolve this issue. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Regards, Jessica F[redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I got a call from (225) 395-0744. The representative revealed she was from Comcast. I asked her where she was calling from and she said Atlanta, GA. I have a problem with a business misrepresenting themselves with a phone number that is not from the area they are calling from. I happen to have a Louisiana area code, but I live in a different state. They obviously used the Louisiana number to get me to pick up for their sales pitch. BEWARE, they are using local area codes to get you to pick up. It is not good business practice to misrepresent who you are or where you are calling from. I also complained to a supervisor.

When I signed up for this internet I got what I thought was a great deal, but one year later my price doubled with no warning so I called in and had to sign up for another service claiming to be a faster internet, however it doesn't seem faster at all and its 35 dollars a month more expensive than what I used to pay. Now on top of all of that there is an internet cap that Comcast decided to implement and every time you go 50gb over its an additional 10 dollars. I was never told about this and never told that they will be slowing down my internet whenever I am going over. They don't tell you anything at all and trick you into signing up for their service. As a loyal consumer I feel very ripped off. The internet cap is not fair for the internet speed I pay for, its pointless. My internet is always going in and out and im even renting their rip off 10 dollar a month modem. I am very unhappy with the way Comcast does business and treats their customers poorly. Internet cap, slowing down internet, and lying about internet speeds, as well as no notification about the monthly price increase make me dislike this dishonest company. I cannot wait until I move and can get a different internet provider.

Review: I've had issues since I have gotten this companies internet in February. My router will randomly restart by itself for no reason at all. I have made multiple phone calls and multiple live chats about this as well and each time they have me do the same steps over and over again without really fixing the issue because an hour or two later I will have the same issue again. I am now on my fourth router as well as possibly having a second technition come out now to look at my internet and see whats going on.

I am highly dissatisffied with this service since I constantly have to throw away footage after footage of [redacted] video because while I am livestreaming or recording the router restarts and I lost connection to the servers that I am playing on.

The account number also is and I am highly unsatisfied with this service. I'm glad that I have really fast internet for my [redacted] channel. However, what is the point of it if you can't use it because your router keeps restarting?Desired Settlement: With this issue happening since February I'm not sure what we need to do anymore. Give me some ideas so I can listen to them. I'm just pissed that I've had to contact them so many times and I'm still having this issue.

Business

Response:

August 20, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 4, 3014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office August 4, 3014 regarding technical difficulties with their service. I spoke with [redacted] on August 7, 2014 and confirmed the service related issues they experienced are no longer an issue. The intermittent internet issues were resolved on August 7, 2014 by a technician replacing an outside F-connector. I also informed [redacted] that a credit has been applied to his account on August 6, 2014 for the issues he has experienced. The credit will appear on their next billing statement, which will be issued on August 26, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Alyssa P.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Comcast has decided it has the ability to reach into our homes and tell us how much internet they will provide us with. They have just issued me an email that states that they will be capping my home internet service at 300 GB per month and charge me for anytime I go over that limit they have decided the average that people use to keep complaints minimum. thought another question is how long before they decide they can lower that bar, or worse not raise that bar when internet becomes even more in demand? why is it that as americans we are charged the most in the world for some of the worst internet service? why?

Cancelled my installation appointment because they used the wrong phone number. Now I have to wait 2 more weeks for hook up.

Review: I am being billed for a service that should have been transferred with no charge. I moved from one location to another and previously had wireless modem service. I misplaced the power cord and was told by the executive office I needed to purchase a new cord and pay full price even though I still had the original wireless modem. When the installer came to set up service, he said he had a power cord and I didn't need to purchase a new power cord and all customer service had to do was install the wireless modem when they set up my cable/tv service on the initial transfer to my new location. Comcast billed me for installation of $99.00 on my 7-20-13 bill and will not remove it due to their error. My new account number is [redacted] my previous account number is [redacted], you can verify that I did have wireless service on the previous account and paying for new installation was not necessary as I had the equipment. I am also copying and pasting some quotes from your executive office that I feel are highly unprofessional and rude, I have been a loyal Comcast customer for over 25 years. Do not have [redacted] contact me or handle my account this time.

email quote August 5 , 2013, please read below

Mon, Aug 5, 2013 at 2:29 PMAug 5

Message starred

RE: PUC Complaint [redacted] / [redacted]-URGENT-REPLY REQUESTED PLEASE

Hide Details

From

[redacted], [redacted]

To

[redacted], [redacted]

Hello [redacted],

I have been very fair with your both accounts and reversed amount even though you didn’t qualify for the rebates. I have sent out techs etc. and worked very hard to make you happy. I will not continue conversations about charges you are clearly responsible for; its badgering. If you don’t want to pay then that is your decision however please know that no adjustment will be made regarding this fee.

Respectfully,

California Executive Customer Relations

###-###-#### Ext [redacted]

She says I am badgering her? How can a customer badger a business when they feel they have been wronged? Very unprofessional.

email reply from [redacted], July 30, 2013

[redacted],

As I mentioned below there are not more credits warranted. I have notated your account to forward any future request to me directly since I am familiar with your case. Thank you.

Respectfully,

California Executive Customer Relations

###-###-#### Ext [redacted]

A threat in my opinion if I submit another Revdex.com case she will "handle" it since she is familiar with my case?

I request the $99.00 to be waived since I should not be charged for service I already had at my other location. The techinican even asked me why he was there when it should have been taken care of on the original install.

Thank youDesired Settlement: I wish the credit be issued in a [redacted] gift card

A review of the customer service skills provided by the "executive office"

[redacted] was very professional and courteous

Business

Response:

December 3, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 21, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office November 22, 2013 regarding a billing issue.

On December 2, 2013, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on November 22, 2013 for the service call to his home on July 15, 2013, where he was informed it would be no charge. The credit will appear on his next billing statement, which will be issued on December 20, 2013.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

We have been dealing w/Comcast errors for the last month. It has been very frusterating for my husband & myself. We take advantage of the post dated week hold payment that they offer. Which we had last month & they had taken it out on the incorrect day & overdrawn on my account, they knew of thier error & apologized & gave us a credit on the next billing statement. Just last week on 11/17/2015 to have the pmt taken out on 11/24/15, whereas thier disclaimer states they would make 4 attempts, well they made one & our services were turned off! I called the bank to verify & they informed us one attempt was made on 12/24/2015 @ 2:02am & no other attempts had been made, which is a false disclaimer. Now in order for the services to be restored, they were asking for another pmt to be scheduled, which wasnt suppose to happen, Comcast made the error for not trying those 3 other attempts for payment, in the meantime, asking for another week hold post dated pmt was asked to do so, because she was following company policy & shouldnt be coming out. A manager reassurred us that the pmt will not be coming out on 12/4/2015. We are in awww w/all this. & now the amt of $226.08 was taken out yesterday & now today, not how it was suppose to on 11/24/2015. As far as we're concerned, COMCAST is a horrible corporate company to be making these kind of errors & yet alone they are never on the same page, each & every representative by calling & online chatting should be seeing everything on their system. Called the corporate office & spoke to Jo & stated she is able to see that the 12/4/2015 is not to be coming out, transferred the call to billing & went thru the entire situation again & a young lade disconnected the call & connected us to another representative Richie. I feel we need accommadated w/credits & aggaravation inconvenience. This is totally unacceptable & absurd!!!

I have been a customer of Comcast since 2011 at least and over the last two - three years their service and customer service has declined tremendously. When ever there's a problem with the service it takes an act of congress to get anyone on the phone and once you do get someone on the phone and they can't correct the problem, then they send out a Tech. Every time a tech has to come to my house they always have to call for additional help or the Tech leaves or no-show all together, I am so tired of paying Comcast $230.00 plus dollars for such sorry service. Contact me for any specific situations.

Review: My Comcast Cable bill has been in error for the last two months. I have been billed for erroneous fees and services. At first my calls were answered with assurances that billing would be corrected. New bill received two days ago, more errors. I have spent a total of 1 hour on the phone for the last to nights only to be told to leave a message and someone will call back. So far no one has. I am very upset. I have been charged a $25 returned check fee, my bank say's no check presented for payment, Comcast can't or wont provide me with documentation of the returned check. I have billed over $100 for a technician visit that never happened. As well as being billed in excess of the 12 month contract I signed 9/13. Now they are adding late fees.Desired Settlement: I want my billing straightened out.

Business

Response:

July 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: 10105364Date of Notice: June 26, 2014 Re: Douglas Alexander12136 W Mt Morris Road Flushing, Michigan 48433 Dear Sir/Madam: This letter is in response to the complaint filed by Douglas Alexander, received in our office June 26, 2014 regarding a billing concern. A Comcast representative spoke with Mr. Alexander on July 1, 2014 and discussed his concerns. Our records reflect a web payment was received to Mr. Alexander’s account on May 22, 2014. The payment was returned back to Comcast as unfulfilled on May 31, 2014. At that time a Non-sufficient funds charge was correctly applied to the account on May 31, 2014. A second web payment for the same amount was received on June 9, 2014 and successfully posted to Mr. Alexander’s account. In the interest of good customer service, the non-sufficient funds charge was waived on July 1, 2014. The credit will be reflected on Mr. Alexander’s next billing statement dated July 14, 2014. Mr. Alexander was incorrectly billed a technician visit fee, video install, and internet install charges. A credit for all three charges was applied to Mr. Alexander’s Comcast account on July 1, 2014. In addition, the HD technology fee was removed from the account and back dated to April 22, 2014. In effort to reach a satisfactory resolution, credits for two late fees were applied to Mr. Alexander’s account on July 9, 2014. The credits and billing adjustment will also be reflected on Mr. Alexander’s next billing statement dated July 14, 2014. Mr. Alexander’s remaining balance and current monthly rate were reviewed and found to be correct. An apology was provided to Mr. Alexander for any inconvenience he experienced while attempting to further discuss this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (734) 254-1837. Regards, Davina LyteExecutive Customer Care Specialist

Consumer

Response:

I take issue with the first paragraph of Comcast's response. I repeatedly requested documentation from Comcast about this returned payment as my bank could not confirm that any such event had occurred. I am not a person who bounces checks. If Comcast had any proof of a returned payment for non-sufficient funds I would have paid their fee. I resent the implication that Comcast "waived" their fee in the interest of "customer service" . Since receiving this letter I have left several voicemail messages hoping to discuss this matter, none were returned. I am happy that my billing was finally straightened out. However it took two and a half months of repeated phone calls and finally a complaint to the Revdex.com to get any kind of co-operation from Comcast. If there were any local competition to Comcast they would have my business.

Regards,

Douglas Alexander