Comcast Corporation

Comcast has to employ the most lazy and dumbest people in the world!!! I can not believe how they screwed me over! I work from home and had just moved and needed to set up services at the new place. They sent out 2 stupid young kids that didn't their [redacted] from their elbow! They told me we are not "serviceable" they would have to bury a line or chop down a large tree and this would take weeks or months!! Since then this was the end of August I have had 2 random sales people from comcast come over and say we already have the lines set up however yes it would be little work to get around the tree but no biggie and could be done. I work from home and they are basted though comcast so I have to set up a comcast line regardless for my work phone.. GOOOD JOB COMCAST FOR BEING DUMB!! Screwing me out of several days of work because I had to try and set up service last min on a SUNDAY!! There should be someone or some place we can actually call so we can stop getting so screwed over by these crappy large company's.. Sadly I know writing this wont mean anything...

I signed up for service and never was able to get the service installed. They sent out technicians who could not complete the job. I wasted a lot of time. All I wanted was a service that worked.

Like all others, I submitted to being at home on a Monday during a 2 hour window for the installation arrival. I rescheduled work demands. And no one showed up. when it was a 1/2 hour from the ending time we agreed on I called Comcast. After 40 minutes getting through their automated system, the agent said he would call the technician and see what was going on and report back to me. I never heard back from that agent. I called after 4- to say I was no longer at my residence and complain. They apologized and offered me a whole $20 discount. For 2 hours of my time. I charge $150 dollars and hour- when I expressed this was unacceptable, this agent agreed and rescheduled for a time that I could try again. On Thursday 8-10 am. I rescheduled all my work demands and thought it was taken care of. On Tuesday I received a call confirming my appt on Wednesday 3-5. I spent 40 minutes going back through the system to say I didn't schedule nor can I make a Wednesday at 3-5. When I got through they said that time opened up so they scheduled me. I explained again I work for a living, I do not sit at home waiting for the comcast guy. That the Thursday 8-10 was what worked for me. Unfortunately, they explained when they booked without my permission, they gave that time away. the next time was that Friday at 3-5. I expressed I could be there at 4- They said they could not book at 4, I had to guarantee to be there at 3, even though they have now messed with my schedule, and not communicated changes. I scheduled the appointment. the technician came within the last hour of the range (I could have been here at 4) and then couldn't finish the job. He explained comcast would call and schedule with me a time convenient. I think received a call they were coming on Monday which again I could not do. 40 minutes into the call, and a service representative who wouldn't listen nor pay attention, scheduled the completion of the issue. This is no way to do a business nor customer service. All in all I have spent a cumulative of 9 hours wasted on the phone with Comcast, a terrible choice. Where is my loss of income coming from to accommodate their lack of planning and organization

Review: I began Comcast's high speed internet service since May of 2012, at my home address [redacted] TX [redacted]. During the internet installation, the technician came to my house, connected my internet cable service, but failed to bury the internet cable into the ground. He mentioned to me that somebody else from Comcast will take care of this issue later on. However, two years has passed since then but nobody from Comcast came to my house again to fix this issue. The internet cable was exposed to air during these two years and gradually wearing away due to erosion from the rain and other weathering or non-weathering issues. I reported this issue to Comcast within these two months and requested that the internet cable should be replaced and buried into the ground. The customer services agree to send somebody to solve this issue but never really send anybody to my home.Desired Settlement: Somebody from Comcast come to my house as soon as possible, and the internet cable should be replaced and buried into the ground.

Business

Response:

July 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office July 14, 2014 regarding technical difficulties with their service. I spoke with **. [redacted] on June 25, 2014 and confirmed the service related issues are still existent, however **. [redacted] is out of town, and we are unable to address his service concerns until his return on July 6, 2014. The line has not been buried until Comcast is able to confirm this is the cause of the issues presented. Once we have made the determination the line will be buried accordingly. We will continue to monitor this once the service call is met and resolved to **. [redacted]’s satisfaction. I have provided my contact information should he need additional assistance and apologized to him for the inconvenience this has caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted]Comcast – West DivisionExecutive Customer Relations

Consumer

Response:

The only comment I can have is: whenever I file a complaint to Revdex.com, Comcast does seem to resolve issues pretty quickly. But when I talk to their comstomer services, they take ages to resolve any problems.

Regards,

I had an appointment with Comcast to set up another box for us for the tenant who lives in our basement, because she is currently with out internet and cable. I called the main office on Monday to place the order. They told me they would be able to come out on 12/31/15 (tonight) between the hours of 5pm and 7pm.
This morning, I was contacted by a Tech first thing to see if he could come out early and I said no because I was out of town, but I would be home at the appointed time.
Again I got a call from another Tech at 330pm, saying he was in the area and was wondering if he could come over, AGAIN I said no cause I was in route and would not be home for another hour or so and that 430 was better if he could do that.
At 4, I get a call from the Marietta office saying they cant keep the appointment because they didnt want the Techs working past a certain time and that we would have to do another day. I told her I was going to allow that and that they needed to come out because I was promised I would have them out at that for that day. I asked for her name, supervisors name, and direct number, and she hung up on me!!!
So here it is 930 on New Years eve, on hold waiting to talk to a supervisor for the 3rd time, in the last 2 hours and have not gotten any where.

I keep getting service charges on my account for no reason. Originally, I called to pay my bill and the Comcast automated service linked me to someone else's account somehow. They charged my a service fee for not paying my bill. I called to have the charge removed, the employee said it was their fault and that I was correct and that they would take off the service charge. The next month, lo and behold, I have another service charge on my account. I called to get it removed (again) and asked what the charge was for. The employee barely spoke English and couldn't even comprehend what I was saying. So now I've spent 2 hours on the phone and out of my day and haven't resolved anything. In certain areas in my city Comcast is the ONLY internet service provider, it is not right to monopolize a service in an area and on top of it, screw over all your customers by nickle and diming them with bogus service charges.

Review: In August/September 2013, my family decided to switch to another cable company after years of using [redacted]. We gave Comcast a call and they came out to set up service on our home phone, internet and television. Once the service was set up, our home phone never worked again. Furthermore, we were not happy with the quality of the picture on the television or our channel lineup and playback options. After less than a week of service, we called to disconnect. All services were discontinued and we switched back to [redacted] for our internet/phone and [redacted] for our cable. Once our telephone was reconnected, we received several phone calls from Comcast asking us if our telephone service was working fine and I explained on more than one occasion that we no longer had the service. Meanwhile, we continued to receive statements from Comcast. We never received any acknowledgement that the service had been cancelled. My husband and I continued to call Comcast in several different departments (including Collections) to get the bill issue resolved. We were told that we did not owe anything since we had the service for less than a week and that our account would be "zeroed out". However, we continued to receive billing that reflected our account as still active. On January 9, 2015, we received notification to my credit report that Convergent Outsourcing, Inc. had placed a pending account for $128.08, the amount owed to Comcast. We thought this issue was resolved over a year ago and never received further statements, once the Comcast billing department told us that they cleared all charges.Desired Settlement: We would like Comcast Xfinity to clear our account once and for all and clear my credit report. We would also like to removed from any and all future mailing lists.

Business

Response:

January 29, 2015 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: January 13, 2015 Re: [redacted] Douglasville, GA 30135 Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office January 13, 2015 referencing a credit report dispute. I spoke with Mr. [redacted] [the account authorized user] on January 16, 2015 to address their concerns. I advised Mr. [redacted] their account was disconnected in accordance with Comcast’s 30 Day Money Back Guarantee on January 13, 2015; with a retroactive date of October 10, 2014. I advised Mr. [redacted] a billing adjustment has been applied to the account on January 13, 2015. I advised the adjustment will zero out the account. Mr. [redacted] is aware there is no balance due on the account. Mr. [redacted] was also informed the credit bureau(s) have been notified as of January 14, 2015 and they will receive a confirmation letter within 30 business days. Mr. [redacted] requested to be removed from any and all mailing lists at Comcast. The request was submitted January 16, 2015, however I advised Mr. [redacted] to allow up to 30 days for all mailings to cease. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, T. BentleyExecutive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Sir or Madame,
I am writing this review to tell you how terrible the service is with Comcast.
I rent an apartment in L[redacted] B[redacted] Island NJ. The home is located at [redacted] Haven 08008. Last year I went to the local office to set up cable service the beginning of summer (memorial day weekend). I asked for a technician to come out and install it and was told "oh no..its plug and play". We don't come out to install. I went home and attempted to set it up. The box was the wrong type ( at the time it was an old TV and did not have HD). After trying to set it up for over 4 hours / spending hours on my cell phone to only get someone in the Phillipeans who could not help. Out of a three month summer I only had TV service for maybe 6 weeks. I sat at at the apartment for repairmen twice who did not show up or call. The woman I was speaking who set the appointment did not actually set up the appointment in the system. It wasn't registered. I was told this after spending more hours on my cell phone trying to get through to a manager. By the way you can't get a manager, you only get different call centers around the world. No one of authority could ever help. Once they finally arrived I was told I had the wrong box. I didn't have an HD TV. The repairman told me they only had three repair men for the entire island. While trying to set up this appointment they would also only give me a date for him to come out during the week. I'm only there on the weekends and don't live close. They could not accommodate me until I finally got through to a manager because there is a Comcast office next to my office in my building. They are an advertising department, could not assist with the repair but got me to a real live manager in this wonderful USA. When I got through to the president office his secretary was mortified with my history because she could see in the computer all of my calls and attempts. She gave me a large credit but what good is that when I am only at the place on the weekends and had no service.
This year I had to use Comcast again because the home Is wired for them and there are no other options. Again I went to the local office to set up service for the three months and again when I tried to set it up could not get it to work. I paid a young lady in the neighborhood to come over and get on the phone with their support and they walked them through it. This took an hour. Now this summer I set up the service end of May and in July the service was shut off because they said the bill wasn't paid. I asked to have the bill sent to my home residence ( it came last year) and because it didn't they just shut it off. I called in and paid it immediately. The service went back on. I went down the weekend before last and the service is shut off again. I called last week from home ( the amount of time it takes to get through is endless and I'm using all my cell phone minutes) and paid the service up until the end of the summer to not have to deal with this. I went down last weekend and again no service. Tried to get through and hung up after 1/2 hour. I just called today to see if a repair man can meet me tomorrow at the apartment to fix or replace the box. I just spent 1 1/2 hours on the phone with Comcast and they told me the box was not giving her a signal which means something is wrong with the box. I asked to have a repairman come to the location first thing tomorrow. I took a few days off this week and want it to work. I am TRYING TO RELAX! I'm a widow, in sales and want to take a couple of days off to relax. I want the TV service that I paid for to work. Now their telling me they can't send someone until Thursday. This has to be illegal! This cannot be what a consumer should have to accept. Why should I have to wait in an apartment at the beach all day because this company does not have enough technicians not to mention cable boxes that work. They keep giving me rebuilt boxes and this is why there are so many problems. I have misplaced the President name and number and thought I needed to escalate this to your agency. This is absolutely horrible with what a customer has to deal with, with Comcast. Why should I have to be inconvenienced with a company that does not have enough help (service technicians) and can't get through because the customer service representatives outsourced to the Phillipeans who doesn't understand our language or cultures? Do you think they understand the importance / urgency of someone paying $10,000 for an apartment that you rent for three months in the summer to be by the beach and are only there on the weekends to NOT have service? Or be expected to wait in an apartment? I don't think so!!! I would like for you to start an investigation on the horrible practices and service of this company. You would think they would realize that with Netflix people don't really need to pay for TV service. Next year I will be using Netflix. I can be reached at 732-759-1790. I'd like to see if you can elivate this so that I can get someone to my apartment tomorrow to give me a new box. I should also be credited back for three months of service that did not work.
Thank you for your time,
L[redacted] J S[redacted]
Home residence
181 [redacted] Avenue
H[redacted] nj 07601

Comcast will not service your home if your renting from a family member who has had Comcast previously and owes a debt. Why should I have to pay for the bill they had I wasn't there when they had it [redacted] you shouldn't penalize me for someone else debt

Comcast Infinity is impossible to get ahold of. There is only one number listed on their website to call them (1-800-XFINITY) and when I call it, I get an error message saying that number is not accessible from my calling area. They have the worst customer service ever, it takes forever to get ahold of anyone even through online chat, and I am generally not pleased with my experience.

Worst company ever. Messed up my first months bill. Technician missed his appointment. Supervisor hung up on me.

I got a bill in Nov. for $1.05 I just figured I had paid twice previously (the normal amount I pay, since I have done that with other things) In Dec. I got a bill for $145.99. When I called to discuss it the lady on the phone asked "Well why didn't you pay your bill?" Me "I did the bill I received was $1.05 and I paid it" she did nothing. When I called back 2 days later because NO supervisor returned my call like the lady said she would have happen, another lady looked over my account and they were charging me for a modem which I have never paid for before ( I have my own ) she only took $25.00 off my bill. As a single mother I need my bills to be what they are not double the next month. I felt they were of no help and the fact that the supervisor NEVER called. Just beware of your bill!

Review: I signed a two year contract with Comcast in October 2013 and as long as I did so, this included a 4 program recording DVR. At this time the gentlemen kept stipulating it was "included" in the package and "why wouldn't I want it. When I received a bill for it the following month, I called and was told they never offer that package, gave me a year with the DVR, but are now charging me a year later for the DVR which was suppose to be a 2-year contract. They have on record who I spoke with in November of 2013, also every service call I have had since then, but nothing on who I spoke with in October 2013, who was the gentleman who offered me the 2-year contract and started all this. Seems pretty unethical to me. I truly believe this is taking advantage of the consumer, especially where we do not have any other choice of carrier and the city has signed a contract with Comcast. They will not honor the 2-year contract.Desired Settlement: I would like a billing adjustment as promised by the original sales person at Comcast.

I am totally dissatisfied with the support I recently received from the representatives at the Comcast customer support. I was not even able to obtain an address to submit this complaint so I submitted to Comcast o0n July 8, 2015 using the address from my bill. To date, August 8, 2015, no response from Comcast.
The problem was with my Comcast supplied modem. It took 25 calendar days, and over 10 hours of my time to resolve the problem. It appeared that with each technician I had to go through the trouble shooting again – 5 separate occasions – they didn’t believe what was in my file. Also I was promised a call back on 4 separate occasions – only once did I get a call back which scheduled another technician. On a positive note all the representatives were polite and courteous with the exception of the second technician that came to my house and just wanted to leave.

Review: I signed up to receive services through Comcast, and when I phoned the 1800 and spoke to a representative, he assured me that I was eligible for a $50 rebate card as part of the terms of my agreement. I was told it wouldn't arrive until I had paid about three billing cycles, so I wasn't concerned until I realized the time had passed and I had not received it. I have spoken with representatives from the company several times. The first time, they said the appropriate amount of time hadn't passed and I should wait another month (which was true). So when it still didn't arrive, I called again. This time, they were more thorough and said that it turned out that for whatever reason, I didn't qualify for the rebate. I believe the first time, they told me it was because my bundle didn't meet the minimum dollar requirement, and just recently today, they said that it was because I didn't sign a certain month/year contract. Either way, the man who signed me up for the services made a verbal contract, and I believe Comcast should honor that contract.Desired Settlement: I was promised a $50 [redacted] gift card when I signed up for services.

Review: I selected a Comcast package (internet with cable) in September 2013 that included free [redacted] for life as long as I keep the same package. The [redacted] package was disconnected in late March. I have tried talking to representatives from Comcast to try and resolve this issue. Comcast keeps saying that the [redacted] was a promotional item and I need to pay extra if I want to keep it. I have provided proof (a chat conversation from similar previous problem) that [redacted] should be included with my package at no extra cost.Desired Settlement: I want the same package with [redacted] included. And for all the trouble and lies, I want it at a discounted price for as long as I keep the same service.

Business

Response:

April 14, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: April 2, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 2, 2014 regarding a rebate. On April 2, 2014, I spoke with **. [redacted] in regard to his concerns. We confirmed there are no records to substantiate **. [redacted] claim that he was offered the [redacted] for the life of the account. We verified the account reflects everyday rates for the cable and internet services effective April 5, 2014. **. [redacted] is aware the rates and channels are subject to change. I have applied a 24 month promotional for [redacted] effective April 14, 2014 with an expiration date of April 14, 2016. **. [redacted] is aware once this discount expires the regular rates will apply. I have apologized for the customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Escalation Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

One of the worst companies in the world. That's not an exaggeration. No company combines a single-minded greed with a blithe disregard for customers quite like Comcast. I've had months and months' worth of mistakes, false statements, mishandlings of my installation, billing, and even pricing, and overall intentionally shoddy treatment.
People lashed out when Comcast attempted to increase its monopoly territory with the proposed Time Warner merger, and the government shot it down. Then Comcast's professional liars (that's their executives' job description) came out and declared (for the fiftieth time) a new focus on customer service - which they have no intention of following through on. They're a company that views everyone with scorn.

I have attempted to get cable service from Comcast Cable for over a year and a half. My first attempt was in the fall of 2013. They gave me the run around for about a month. I would wait for them to arrive, and when/if they did, they would come up with numerous excuses as to why they could not install the service. One night they told me that the person would arrive by 7pm. When they did not come, I called and they said that he would come at 9:00. At 9:00, they called to see if he could come at a later time that evening. After 9:00 pm is too late for some one to come to your home. Every time they tell me that the cable pole near my home needs a larger port/drop to accommodate an additional house. If they know what the problem is, why don't they just do it. I have waited numerous evenings for them to arrive with disappointment each time. I attempted again on last year, but the attempt was still unsuccessful. About three weeks ago, I contacted them to try for the 3rd time. Again they set up the appointment and did not show up. I left work early to wait for them during the time block that was provided. When no one arrived to install the cable, I contacted customer service. The lady I spoke with told me that she gave my name to her manager, and I was informed that they would contact me the following day. I never heard from them. They have run my credit on three separate occasions to see if I qualify for them to install cable. I have excellent credit, and I am extremely unhappy about the three inquiries on my credit report when it should have only been one. This would not have happened if they offered seamless service the first time. No one follows through. This includes customer service reps, management, and especially the technicians. No one showed up to my house, no one from management contacted me, and today I found out that my install had been deleted from the system without notice. I should not have been surprised after the disappointment that I received on the other occasions. I have never been so disappointed in a company and their lack of customer concern and follow through.

I requested internet and cable television from this company. They came out to our house twice and still have not installed it. The first person to come out asked to use our bathroom and was dropping her tools on our floor. Then she said that she could not install the line and would call her supervisor to reschedule. Never heard back from her or the company. I called finally and was rescheduled. The second person came out and said the same thing. He called his supervisor in front of us and we were told that this problem is being transferred to another department, where they will survey our property and call me back. No one is calling me back and I am trying to figure out what the status of my order is.

Review: I have 2 separate phone lines with Comcast, one phone number is to my house one is to my office. The line that runs to my house is not accepting calls, when people call me they get an error message saying my number is not available. I have have called Comcast several times to resolve this issue. I get told there are no proble**. I get told they are going to transfer me and they send me to an automated line. I call back and they put me on hold and then hang up on me. I call and they tell me there is no record of the problem, they also tell me that their are no proble**.

They tell me they will "escalate the problem" and I will hear from them, when I dont hear from them they tell me the case was closed. I have many clients that have not been able to get in touch with me. I have had clients assume I was out of buisness because of the error message and went to other companies.Desired Settlement: I'm at my whit's end, I just need my phone fixed. I need people to be able to reach me. They promised to "credit me" for the time my phone didn't work, I don't care about the credit, I just want a working phone.

Business

Response:

October 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 23, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office September 25, 2014 regarding technical difficulties with their service. I spoke with **. [redacted] on October 5, 2014 and confirmed the service related issues they experienced are no longer an issue. **. [redacted] was experiencing an issue with her phone service caused by an incorrect code on the account when another Comcast subscriber would call her home phone number they would receive a message that the phone number is no longer in available. On September 26, 2014 this issue was identified and the code was corrected. As a result of the issue a credit has been applied to her account on October 2, 2014 for the time the services were not functioning properly. The credit will appear on their next billing statement, which will be issued on October 5, 2014. I apologized for any inconvenience and frustration caused in his attempts to resolve this issue. Feedback has been forwarded to the appropriate department in regard to the customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Brandi J[redacted]Executive Customer Relations

Consumer

Response:

The problem has been resolved. Thank you for assisting me in this issue. Comcast has fixed the problem and Im very satisfied with the result.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,