Commerce Payment Systems

The only written documentation I have is the mailer I received from Commerce Payments. I have attached a portion of it. I have never received anything from them, not a contract, not a payments record, nothing. When they took money out of my account ($67.35)  instead of putting it in I blocked...

any further withdrawals. I then received a voice mail from Patsy at [redacted] complaining about the block because they wanted to take more money out of my account. (I have attached a transcript of this voice message).  I returned the call and spoke to a representative of [redacted] who confirmed that Commerce Payments is a subsidiary of [redacted] and that they handled all their financial transactions. I now know that [redacted] is responsible for all the actions taken by Commerce Payments and must be the one holding the money I processed through them. They are clearly the ones taking the money out of my account. I agreed to have this company handle my credit card processing based upon the terms clearly specified in the mailer I have attached. These terms were confirmed in a call to the sales representative (Carolyn G[redacted] who confirmed there are no start-up costs and no cancellation fees. The terms were a monthly service fee of $4.95 and a transaction fee of 1.39%. I sent them a fax on 8[redacted]/15 cancelling my account as they instructed me to do, I was told again at that time there would be no cancellation fee. I have processed $595.00 through them and received none of it. I was told in my call to [redacted] that if I did not remove the block I would never see any of that money. This is clearly inappropriate as these moneys were paid to me for my service. I want the money they processed minus the agreed upon fees. In my calculation they owe me $581.78.

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After speaking with [redacted] over the phone, although all of therates and fees were charged as per contract, it seems as if there was a miss...

communicationin reference to the rates and fees he was schedule to pay. I did provide a copyof his contract for his review and pointed out what his scheduled fees are.Nonetheless we have placed [redacted] on a VIP plan for his inconvenience andapproved the dispute refund amount of $800.00. The refund will post to the bank account we have on filewithin 2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your customer service agent admitted that my account has been coded incorrectly and fees have been added that should not have been there.
I see the partial credit you gave me but that is still substantially less than what I am expecting due to the incorrect fees charged.
Please show me the monthly statement where messages regarding these fees have been provided. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint
 
Unfortunately this is what we offer as a free terminal program,
this is explained with the account manager if a free terminal is needed.
 
Commerce cannot wave the insurance fee.
 
Thank you
 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am so sorry for the delay following up with you regarding this complaint. The credit card company has forced me to close my native bank account in the attempt to keep them from continuing to debit my account. On November [redacted] they attempted to debit two charges - 161.15 and 35.85. I called the my bank and they refused/returned the debits. I called this company to clarify and the customer rep stated it was an accidental debit and the intention was to credit the account the money they owed. This is unacceptable. The rep also stated that “underwriting” would be refunding my customers the money that had been “swiped” - it is up to me to contact those customers and make other arrangements for payment for services. To come back to my customers nearly 6 weeks later and ask for payment is inconvenient to say the very least. I am still investing man hours to complete these tasks. The lost just keeps climbing. Do I believe for one moment that the money will be refunded? No. I will be contacting my customers to see if the money has indeed been returned. If so, no further action will be taken. If not - I will be contacting you again with further information. I feel that people need to know that this company is dangerous. I am embarrassed to have fallen so completely for their marketing. Like a “[redacted] Partner” scam… mercy. The issue is not resolved. I have lost 226.00 - initial swipes for services - 68.00 and 15.00 for unexplained fees that will not be refunded as my bank cannot charge back if the charge is more than 24 hours old. $309.00 cash lost, plus man hours to resolve. It may not be much to some - it is a lot for a small business like mine that is running so close to the bone. I will state they DID send me a shipping label for their equipment - I have to give them that. But that is for their benefit - not mine. The only place I asked for the shipping label was in my complaint with you. I have shipped the device back to them. My bank has completely blocked this company from my account and I am currently working to clear the encumbrances so that the account can be complete delete/closed. Thank you for your help with this issue. As an [redacted] Revdex.com member - is has bee rewarding to see the results your mediation has manifested. The process works. Perhaps not always as we expected. Be at Peace [redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
According to our records all fees have been charged...

as per
contract and memos placed on your merchant statement…
 
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $123.95. please expect refund to
post within 3-4  business days to the bank
account we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

First and foremost, I would like to apologize on behalf of the company for having a customer dispute a charge against your company. As a company we also understand that when you have so many customers, it becomes a little bit of a challenge to keep every single person happy. I...

called you and left a detailed message on how to reach me, so I can further understand what happened in this case. We also offer reporting tools that help you stay and top of your chargebacks, which we can provide for free to you. All chargebacks are being sent as per your terms and agreements, but I want to see how we can further accommodate your request. Please call me at ###-###-#### at your earliest convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID [redacted]. Nor have I been contacted by the parent company which is [redacted]. I have not been paid any of the $595.00 of credit card charges I processed through them. The large print of the contract you are presented with online sounds good. The fine print in the contract which is impossible to read without a magnifying glass states that the sales people are independent contractors and neither Commerce nor [redacted] are responsible for any statements or claims made by their salesperson. The involvement of [redacted] is only revealed in that fine print. In other words, don't believe anything they say. That is good advice because nothing they tell you actually occurs.Sincerely,[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all...

rates
and fees have been charged as per contract.
 
There is no record of a cancellation notice received, the
merchant must contact customer services and fill out the cancellation letter.
It is the merchants’ responsibility to close the accounts accordantly.
 
Nonetheless a refund has been issued a courtesy on both
merchant accounts of $178.90. Please expect funds to post within 48-72 hours to
bank account we have on file.
 
Please be advised that your merchant account has been
closed.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted] or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
This is totally false, why would anyone sign up for something like that when you can go to PayPal for a flat rate (2%), which I've done, or Square for 2.75%, or a number of other merchant services, this is not how the account was explained and this company knows what there doing is wrong. They will continue to rip people off with the same lies that were told to me and  I will continue this dispute until it is made right or they go out of business, whichever happens sooner.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
All refunds are schedule to deposited by July [redacted] 2014.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

On behalf the company, I would like to deeply apologize for any inconvenience that this may have caused. We're going to step up to the plate and refund the $82.95, and you should see this in your account within 1-2 business days. Please let this serve as your official cancellation confirmation, and...

that no other fees will be billed to this account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Why is the remainder of all funds being held for six months.  Shouldn't it be 6 months from date of purchase?  I have no contract with them that would allow them to do this.

[Sincerely,
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After carefully reviewing your merchant account, all ratesand fees have been charged as per...

contract. Our records does not show acancellation request made until November ** 2014. Your account was recentlycharged in December for the processing month of November, since then yourmerchant account has been closed. Is the merchants responsibility to contactthe processor to close the account accordantly. Inactivity is not a form ofcancellation. Just like every other company, cellular phone, cable electricityect…  Nonetheless, we have refunded the last 3 processing monthsas a courtesy totaling $329.85 Please be advise refund will post  to the bank account we have on file within2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

Revdex.com:At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in iI reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not forget because I did cancel this account all because I found something else more suitable and easy for me to use.  I do not recall anyone on both parties what I needed to do. I just cancelled it and that was all I felt I was suppose to do. Your staff needs to be retrained and explain to your customers carefully of what they need to do. However, for future business I will not participate with your company again. I can surely assure you I did not forget and had iI known what I needed to do I would of did what I had to do and I wouldn't be here today.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]