Commerce Payment Systems

In response to this complaint
 
The rates and fees have been charged as per contract and
memos in the statement. Mangt has made final decision on this complaint no
further refund will be issued.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After carefully reviewing your merchant account, all ratesand fees have been charged as per...

contract and memos placed within yourmerchant statement. In no way shape or form has your merchant account beencharged $1000.00 from April to November.The fee that was processed during the month of November was blocked from yourbank, and according to our records you did process sales in October. A total of$1,442.00. You also mentioned that you did not process as of April2014. Our records show you did process $3,175 during the month of May. Nonetheless, as a courtesy a refund has been issued for$374.29.  Please be advise refund will post  to the bank account we have on file within2-3 business days. Your merchant account has been officially closed. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The error was mine.  I submitted the wrong document.  The correct one is now attached which proves that my merchant account was officially canceled when another debit from my account was attempted...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would be interested in Commerce Payment Systems showing me where I signed up for a 6.5% rate.  I had my bank (with which I have a long-term relationship) review the statements for me, and they said that 6.5% is the actual rate I was charged (I was slightly off in my earlier estimates).  Even if a card was run that somehow qualified for every single higher charge--it was a Discover card, a mid-qualified card, a high-risk card, an international card, etc.--all these extra charges do not add up to 6.5%.  So how and where did I sign a contract for 6.5%?
I could not get anyone in management to answer my calls, even when I enlisted U.S. Congressman [redacted]'s office.  I tried the direct line offered in Commerce Payment System's response, but was told [redacted] was in a conference call and would call me back as soon as the conference call was over.  I have not heard back.
I still would like to see restitution for money lost, but would be willing to settle for the amount of $2000.  This request is approximately $1000 below the amount that was unfairly deducted from my account from August-December, according to the counseling of my long-term bank, so it is a reasonable request.
Sincerely,
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will consider this complaint to be closed as soon as funds have been returned to my bank.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The error was mine.  I submitted the wrong document.  The correct one is now attached which proves that my merchant account was officially canceled when another debit from my account was attempted...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint.
 
First on behalf Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all rates
and fees have been charged as per contract. Nonetheless the refund request has
been approved for the full dispute amount of $78.25
 
Please be advise a misc credit will be posted within your next merchant statement.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted],
or you can call me directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
I am willing to accept the offer and consider this resolved, though I find it incredible that the monthly fees started before the account was set up fully and continued after it was cancelled.
Sincerely,
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After carefully reviewing your merchant account, all ratesand fees have been charged as per...

contract. Nonetheless the refund request hasbeen approved for the full dispute amount of $144.00 Please be advise refund will post  to the bank account we have on file within2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received no refunds or responses from anyone at CPS. They have not replied to emails or phone requests.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
So far the refunds below has been issued and processed
 
Merchant ID [redacted] refunded $337.65 on 06/2014
 
Merchant ID [redacted] refunded $198.75 on 08/**/2014
 
Please advise these refunds are given as a courtesy and no
record of cancellation letter have never been received. Nonetheless the
following refund will be issued
 
Merchant ID [redacted] will be refunded  $358.00
 
Merchant ID [redacted] will be refunded $237.85
 
That is a total of $1,132.25 that has been refunded.
 
No further refunds will be issued after these are settled.
 
All of you merchant accounts have been closed please expect
funds to post within 48-72 hours back to the bank account we have on hold.
 
 
 
Your merchant account has been officially closed.
 
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint
First...

on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you.
After carefully reviewing your merchant account, all rates and fees have been charged as per contract.
There is no record of a cancellation notice received, the merchant must contact customer services and fill out the cancellation letter. It is the merchants’ responsibility to close the accounts accordantly.
Nonetheless a refund has been issued a for the dispute amount of $242.90
Please be advised that your merchant account has been closed.
Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted], or you can call me directly at ###-###-#### and ask for me by name.
Thank you
[redacted]

First and foremost, I would like to apologize again for any inconvenience that this may have caused. As per our conversation today, we will be stepping up to the plate, and making this better for you. The reason why this account was never closed, was because of what we discussed over the...

phone. We have a signed application from you, but we never received a call, or a cancellation form, authorizing us to close this account. The amount of the refund is going to be for $204.00, and you will see this within 1-3business days. Please remember to close this complaint also, once the complaint is satisfied. If you have any further questions regarding this issue, please feel free to call me. My name is [redacted], and I can be reached at ###-###-####.

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all rates
and fees...

have been charged as per contract.
 
There is no record of a cancellation notice received, the
merchant must contact customer services and fill out the cancellation letter.
It is the merchants’ responsibility to close the accounts accordantly.
 
Nonetheless a refund has been issued a courtesy on both
merchant accounts of $121.74
 
Please be advised that your merchant account has been
closed.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 Tomorrow is the dead line for me to respond, or the case will be closed. As of 10:00am today I have not received anything from these people tomorrow is the 4th business day (their reply was $114 would be back in my account in 3 to 4 business days) please do not close the case until they have deposited those funds.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]