Commerce Payment Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]If commerce payment systems wasn't operating a fraudulent company I may be satisfied with the terms however, what I was sold by there sales rep [redacted] was far different then what I received First of all cable, electric etcDoesn't call there potential customers and offer them a package that is totally different than the package that they actually intend on maliciously selling you Furthermore I think that commerce payment systems is the only company around that won't accept a written cancellation, a phone calk to [redacted] notifying him that I cancelled, and also another email to the underwriting team to cancel me I went through the underwriting process in The summer yet I've been charged since Even furthermore I have [redacted] recorded telling me far different terms that were untruthful and AGAINST THE LAW this company has a record of pissing off its customers and lying and cheating if they don't simply want to return my money then I'm prepared to play ball bring it on commerce payment systems In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, Please let this serve as a confirmation, that you account has been closed effective There will be no surcharges or cancellation fee charged on this accountYou will not see any type of fees being charged to your account after

[redacted] I am writing in response to your letter dated March ***, 2016, regarding the above-referenced complaint filed with your agency Commerce Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers.Upon receipt of this complaint on March ***, 2016, a Manager contacted [redacted] and we were able to come to an amicable resolution I informed him that the account referenced above will be terminated in the next hours and a credit in the amount of $is being sent to his bank At this time we feel as though we have resolved this issue to the merchant’s satisfaction.If you have any additional questions, please do not hesitate to contact me at ###-###-####.Sincerely,Kathy B***Sales Support Manager

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract Nonetheless full refund have been issued for the dispute amount of $Pleas expect refund to post witin 48-hours to the bank account we have on file Please be advised that your merchant account has been closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

On behalf of Commerce Payment Systems, I want to apologize for any inconvenience this may have causedAs per our records we received a cancellation request on and closed the account accordinglyWe're still stepping up to the plate and refunding the $as a courtesyYou will see this refund within 1-business days

On behalf of our company, I want to deeply apologize for any inconvenience that this may have causedI'm not sure if this happened due to a miscommunication, or something to that natureRegardless of the fact, we're stepping up to the plate and we're issuing a partial refundAccording to the contract that you signed, there's going to be a refund in the amount of $processed back to the accountIf you have any other questions or concerns, please feel free to call us at ###-###-####

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all fees have been charged as per contract No further refunds will be issued as per upper mangt Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is totally false, why would anyone sign up for something like that when you can go to PayPal for a flat rate (2%), which I've done, or Square for 2.75%, or a number of other merchant services, this is not how the account was explained and this company knows what there doing is wrongThey will continue to rip people off with the same lies that were told to me and I will continue this dispute until it is made right or they go out of business, whichever happens sooner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] I am writing in response to your letter dated December ***, 2016, regarding the above-referenced complaint filed with your agency Commerce Payment Systems takes pride in working to resolve any concerns of our customersUpon receipt of this complaint, a Manager contacted [redacted] and we let him know that we looked into his concerns and found that we did indeed owe him a credit of $for charges that took place after his equipment was returned with a signed cancellation request We have issued the credit of $to the merchant and [redacted] has confirmed that he has received those fundsAnd also per [redacted] ***’s original request, we have terminated the account as of December ***, At this time we feel that we have resolved this issue to the merchant’s satisfactionIf you have any additional questions, please do not hesitate to contact me at ###-###-####Sincerely, Kathy B***Sales Support Manager

First and foremost, I would like to apologize for any inconvenience that this may have causedThe purpose of our underwriting department asking you for specific documents, while trying to approve your account, was solely to prevent identity fraudLooking at our notes, it looks like you never completed this process with themIt also looks like when you called in, our CS service department tried to assist you, but it is notated that you didn't want to speak to themThe amount that you processed through us totaled $5,to be exactThe amount being released to you after your processing fees will total $4897.30.Please call me with any further questions that you may haveI can be reached at [redacted] This amount should reflect in your checkings account, within 1-business daysPlease call us today if you've changed checking accounts since then

In response to this complaint Unfortunately this is what we offer as a free terminal program, this is explained with the account manager if a free terminal is needed Commerce cannot wave the insurance fee Thank you [redacted]

Hi ***, Again, I would like to apologize for any inconvenience that this may have caused youPlease see attached statement showing that we processed a refund already for $to your bank accountAs we discussed today per our conversation, these funds could take a few business days to show up in your bank accountThe difference of your claim which is $129, should also be in your account within the next few business daysAs promised this morning, I'm working on this for you on my endUpdates will follow as they come in

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you All rates and fees have been charged as per contract and memos placed within the merchant statement Nonetheless to place this issue aside refund has been processed, please expect refund to post within 48-hours to the bank account we have on file Please note your merchant account has been successfully closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaintFirst on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused youAfter carefully reviewing your merchant account, according to our records, all rates and fees have been charged as per contract Nonetheless for this inconvenience we will be refunding a the full dispute amount of $this will be deposited to bank account we have on file under bank account ending in ***Pleas expect this to be deposited within 24-hours Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by nameThank you [redacted] Thank you [redacted]

In response to this complaint A partial release was already made totaling the amount of $8,back on The remaining balance will up for review on October 2014, the last date of the last transaction was 04/Mangt has made the final decision on this complaint Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I spoke to [redacted] in reference to my complaint and he seemed confused as to why I filed one to begin withYes, I am frustrated with his company and the way they run their businessBecause of the verification failure, to which I still do not understand why the doctor's personal home mortgage came into play, my business has lost some of its funds because we did not get all the information back that the company promisedSo I had to send a letter to all my patients that used their card with [redacted] 's Terminal and ask them to come by and use the new terminal we had to contractSome patients have come by, but we do not expect to get the full funds we originally chargedThe terminal that we contracted with cannot just take the account number, it either needs the card to be present or additional information needed that we may not be able to getThis frustrates me even more because not only has this whole situation inconvenienced my business and my patients, but now I have lost some of the funds that were originally owed to meI feel like nothing was resolved and I tried to explain this to [redacted] I felt like he was ignoring the issue and I was done arguing with him and I told him as far as I was concerned it was "water under the bridge" because talking to him is impossibleI read many reviews from others who had the same issue I had and some even said the company was a scamMy point is, nothing has been resolved because now I have new issues recollecting from patients In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] 1-*-2015:Today they have taken another $from my account by debit,to also be refunded

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you There is no record of any cancellation request being submitted A written request is required to close the merchant account Nonetheless in effort to place this merchant account aside both accounts have been officially closed as per your request Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your account, all rates and fees have been charged as per contractNonetheless in effort to place this issue aside a full refund has been issued for the dispute amount of $Please expect funds to post within 48-hours to the bank account we have on file Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]