Commerce Payment Systems

First, on behalf of Commerce Payment Systems I would like to apologizefor the inconvenience this may have caused you. After carefully reviewing your merchant account all rates and fees have been charged as per your contract. Also, we never received a cancellation form,...

or an authorization from you to close this account. Nonetheless, we're stepping up to the plate and refunding the amount disputed of $129.53.Nothing matters more to us than your complete satisfaction. Please be advised that this refund will post to the bank account that we have on file within 2-3 business days.Benny C[redacted]Commerce Payment Systems[redacted]Gen. Tel: ###-###-####Dir. Fax: ###-###-####

In response to this complaint
 
First on behalf of Commerce Payment Systems, I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all...

rates
and fees have been charged as per contact. Secondly according to our records,
your accounts were only charged $15.00 and $69.00 totaling $84.00. A full
refund was issued for the $84.00 on July * 2015.
 
Please see attachment.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, and the subsequent action required, is satisfactory to me and the matter has been resolved. I would add that in no way would I ever recommend this business to anyone. This entire ordeal with them falls well short of what most people would consider reasonable and ethical. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe the way they handle their business is entirely appalling and unprofessional. First of all, what does my personal home mortgage have to do with collecting the funds that I charged from my patients? Shouldn't my driver's license number, current address, and social security number sufficed enough. Also, when reading other reviews from previous customers, many others had the same problem I experienced. Not only has this caused an upset in my business financially, but it has also possibly caused harm to my business's professional reputation. I do not feel that anything was resolved because this company gave me no choice but to terminate business with them because they would not 1) give me another verification 2) allow me access to funds that are mine. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But you will have to refund me on my new bank account because I no longer have that account. My routing number is [redacted] and my account number is [redacted] or you can send me a check to this address [redacted] because I have moved
Sincerely,
[redacted]

Revdex.com:
I did NOT hear from the business in reference to complaint ID [redacted], but I persisted in trying to get in touch with them repeatedly and unexpectedly was able to get through today and the situation was resolved.  I am still unclear about what happened and why I...

wasn't able to contact anyone in the previous period, but at this time I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
All rates and fees have been charged as per contract...

and
memos placed within the merchant statement.
 
Nonetheless to place this issue aside refund has been
processed for the dispute amount totaling $118.95, please expect refund to post
within 48-72 hours to the bank account we have on file.
 
Please note your merchant account has been successfully
closed.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted] or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I did NOT hear from the business in reference to complaint ID [redacted], but I persisted in trying to get in touch with them repeatedly and unexpectedly was able to get through today and the situation was resolved.  I am still unclear about...

what happened and why I wasn't able to contact anyone in the previous period, but at this time I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account all...

rates
and fees have been charged as per contract and memos placed within your
merchant statement.
 
Nonetheless a full refund has been issued for the dispute amount
of $127.95 please expects funds to post within 48-72 hours to the bank account
we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Throughout the times we have done business with this company they have been overcharging us such as the transaction fees, Bank fees as well as a part where they state Other Fees such as GAA Monthly Access Fee $12.95, Deboit Access Fee , [redacted] Per Item .12, GLB Non Specific Auth 0.15, Authorize Net 0.15, MC NABU 0.15, [redacted] Unahoroized Access Fee 0.15, [redacted] Authorize Access Debit 0.15, [redacted] CVc2Fee 0.15, GLB Atlanta 0.15 (all these are per item processed), None of these items are itemized on their contract. We have been calling them for close to 2 months trying to have them explain this to us and they pass the bucket to other people and never give us a straight answer.  We even called, many times, [redacted], as he was our [redacted] and were given every excuse in the book, that he was not in because it was a Jewish Holiday ( the entire week), that he was on vacation, that he was not in and  would call back. He did call one time and passed it on to Customer Service who did not have an answer for us. One of the times someone from Customer service spoke to my me and told him that on the contract it stated that they could do whatever they wanted to do as far as raising fees etc.
 
If you need copies of out last 3 statements please let me know and I will be more than glad to send them to you
Sincerely,
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 All I am asking is that you honor the rates that you quoted me and adjust the money that was taken in Dec and Jan.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  I personally contact [redacted] and addressed the issue at hand,Aftercarefully reviewing your merchant account, all rates and fees have been...

chargedas per contract. Nonetheless the refund request has been approved for the fulldispute amount of $301.85 Please be advise refund will post  to the bank account we have on file within2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### Thank you  
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your account, all rates...

and fees
have been charged as per contract. Nonetheless in effort to place this issue
aside a full refund has been issued for the dispute amount of $187.79. Please
expect funds to post within 48-72 hours to the bank account we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I did respond to the last email you sent me.  Commerce agreed to refund the $49 from my account that was for an annual equipment maintenance charge since I returned the equipment, but they would not refund the additional fees they charged me over and above the discount rates.  Their salesman, [redacted], lied when told me there would be no additional fees.  The fees they were charging me were higher than my current processing company.
 
They said they would not lower the fees because I agreed to it in the contract I signed.  So I don't think this can be resolved.  I have sent their equipment back and will no longer do business with them.
 
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After carefully reviewing your merchant account, Accordingto the tracking number...

[redacted], the equipment has was delivered on11/**/2014. We have been calling you because we are looking to get a hold ofyou. We have left messages but no call backs from you. We can assure you all ofyour information is safe and secure.  Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

In...

response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After carefully reviewing your merchant account, all ratesand fees have been charged as per contract and memos placed within yourmerchant statement.  Nonetheless, as a courtesy a refund has been issued for $90.41  Please be advise refund will post  to the bank account we have on file within2-3 business days. Your merchant account has been officially closed. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted]or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
There is no record of any cancellation request...

being
submitted… A written request is required to close the merchant account.
 
Nonetheless in effort to place this merchant account aside
both accounts have been officially closed as per your request.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint
 
A partial release was already made totaling the amount of
$8,167.28 back on 05/**/2014.
The remaining balance will up for review on October 2014,
the last date of the last transaction was 04/2014. Mangt has made the final
decision on this complaint.
 
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]