Commerce Payment Systems

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
After carefully reviewing your merchant account, this
account has been actively processing for over 4 months , in January alone a
total of  $2,242.62 was processed.
The rates and fees have been charged as per contract.  Due to this no refund was approved by mangt.
Please be advised your merchant account has been closed.
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
Thank you
[redacted]

In response to this complaint.
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all...

rates
and fees have been charged as per contract and/or memos placed within your
merchant statement.
 
Nonetheless the fees were never deducted from the bank account
due to reason code insufficient funds. We have written off the negative balance
on our end. Therefor there is no money owed.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted],
or you can call me directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
All rates and fees have been charged as per contract...

and
memos placed within the merchant statement.
 
Nonetheless to place this issue aside refund has been
processed for the dispute amount totaling 288.00 two separate deposits of
$151.50 and another of $136.50, please expect refund to post within 48-72 hours
to the bank account we have on file.
 
Please note your merchant account has been successfully
closed.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account all...

rates
and fees have been charged as per contract.
 
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $129.00, please expect refund
to post within 3-4 business days to the bank account we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted],
or you can call me directly at ###-###-####
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all...

rates
and fees have been charged as per contract all rates and fees have been charged
as per contract.
 
Nonetheless a refund has been issued for dispute amount of $108.90
please expect refund to post within 48-72 hours to the bank account we on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[A portion of the funds has been released, however they took a very large amount, over $190 for fees as well as debit my account for an additional $78.25 for more fee for one transaction!
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all rates
and fees...

have been charged as per contract.
 
It is the merchants responsibility to close their merchant
account and all related gateways. Unfortunately we cannot refund fees charged
by [redacted] because the merchant forgot to close their merchant gateway
account.
 
As per mangt refund has been declined.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

[redacted]
 
 
[redacted]   I am writing in response to your letter dated December [redacted], 2016, regarding the above-referenced complaint filed with your agency.  Commerce...

Payment Systems takes pride in working to resolve any concerns of our customers. Upon receipt of this complaint, a Manager contacted [redacted] and we let him know that we looked into his concerns and found that we did indeed owe him a credit of $804.20 for charges that took place after his equipment was returned with a signed cancellation request.  We have issued the credit of $804.20 to the merchant and [redacted] has confirmed that he has received those funds. And also per [redacted]’s original request, we have terminated the account as of December [redacted], 2016.  At this time we feel that we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely,  Kathy B[redacted]Sales Support Manager

In response to this complaint. First on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused you. After carefully reviewing your merchant account, according to our records, all rates and fees have been charged as per contract.  Nonetheless for this inconvenience we will be refunding a the full dispute amount of $180.00 this will be deposited to bank account we have on file under bank account ending in [redacted]. Pleas expect this to be deposited within 24-48 hours.  Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted], or you can call me directly at ###-###-#### and ask for me by name. Thank you [redacted]
  Thank you [redacted]

The complaint was forwarded to Commerce Payment Systems and below is their response.
Sincerely
[redacted]
In response to this complaint, first on behalf of Evolution Bankcard I would like to apologize for the...

inconvenience
this has caused you.  I personally contacted [redacted] and explained that the rates and fees have been charged
as per contract. As per our conversation, seems as if there was mis communication between the sales rep and the merchant.
 
Nonetheless in effort to address the issue at hand, a full refund has been issued for the dispute amount. Please expect refund
to post to the bank account within 48-72 hours. The merchant account has been officially closed.
 Evolution Bank Card values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue,
if it does not please feel free to email me at [redacted], or you can call me directly at
###-###-#### and ask for me by name.
Thank you
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
All rates and...

fees have been charged as per contract and
memos placed within the merchant statement.
 
Nonetheless to place this issue aside refund has been
processed, please expect refund to post within 48-72 hours to the bank account
we have on file.
 
Please note your merchant account has been successfully
closed.
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
Thank you
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your account, all rates and fees
have...

been charged as per contract. Nonetheless in effort to place this issue
aside a full refund has been issued for the dispute amount of $257.90. Please
expect funds to post within 48-72 hours to the bank account we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  It is simple and cheap for a business to issue an apology.  I don't see any evidence that the company took any action against the manager (I assume that the employee who handled my case was simply following orders) responsible for the practices and policies that I encountered.  I had previously been approved by a card processor, and have subsequently been approved by another processor, without any intrusion into my personal data and my customers' personal data as was required by Commerce.  I also found the other two companies sales personnel to be helpful and willing to explain why particular information was required.  Without management changes, I'm sure that future applicants will be forced to endure the same harassment that I encountered.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
If this company touches our bank account again I will be forced to take additional actions against them.
Sincerely,
[redacted]

First and foremost we want to deeply apologize for any inconvenience that this may have caused. This is definitely not the way that we operate our business. When you cancelled back in July, the $129 was for the last billing cycle on your account. Nonetheless, we're stepping up to the...

plate, and we're refunding the $129 that you requested. You will see this refund within 2-3 business days. If there's anything else that we can assist you with, please feel free to call our toll free customer service number at ###-###-#### for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still would like to see where I signed up for a rate of 6.5%+.  When you add my daily fees and monthly fees, it works out to 6.5%+ each month.  I had it verified.  
Perhaps if you would return my calls, [redacted], you could help me to understand. 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...