Commerce Payment Systems

In response to this complaint. First on behalf [redacted] I would like to apologizefor the inconvenience this has caused you.  I personally contacted [redacted] and apologized for allhis issues. After carefully reviewing your merchant...

account, all rates and feeshave been charged as per contract. Nonetheless the refund request has beenapproved for the full dispute amount of $541.75. Please be advise refund will post to the bank account wehave on file within 2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### Thank you  [redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused you. After carefully reviewing your merchant account, according to our records, all rates and fees have been charged as per contract. All a refund was issued for $54.90 back in July 2014.  Nonetheless for this inconvenience we will be refunding a the full dispute amount of $250.00 this will be deposited to bank account we have on file under bank account ending in [redacted]. Please expect the deposit to post within 24-48 hours.  Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] or you can call me directly at ###-###-#### and ask for me by name. Thank you [redacted]   Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant...

account, as per the
signed agreement, your contract states that your average ticket is $65.00 and
you high ticket is $200.00. You processed a sale totaling $2,350. This flag our
system, us a processor if this sale chargebacks 
and the withdraw is blocked by your bank account for any reason, we are
liable for it. We have every right to validate all the sales that raises a flag
on our end. And due to the fact that you went over your high ticket, your funds
will remain on hold accordantly.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted],
or you can call me directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

First, on behalf of Commerce Payment Systems I would like to apologizefor the inconvenience this may have caused you. After carefully reviewing your merchant account all rates and fees have been charged as per your contract. Also, we never received...

a cancellation form, or an authorization from you to close this account. Nonetheless, we're stepping up to the plate and refunding the amount disputed of $129.53.Nothing matters more to us than your complete satisfaction. Please be advised that this refund will post to the bank account that we have on file within 2-3 business days.Benny C[redacted]Commerce Payment Systems[redacted]
[redacted]Gen. Tel: ###-###-####Dir. Fax: ###-###-####

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
According to our records all fees have been charged...

as per
contract and memos placed on your merchant statement…
 
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $247.90. Please expect refund to
post within 3-4  business days to the bank
account we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The women that called to make the three way phone call new that I changed my mind, I do not understand how you can take money out of an account without  talking with me and the Bank. AS this procedure never happened the account should have never been activated.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

In response to this complaint,
All funds have been released to your bank account.
As of today 10/**/2014
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Commerce Payment Systems has been resolved.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted] 1-*-2015:Today they have taken another $56.89 from my account by debit,to also be refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

David Fields promised our funds would be deposited in 3-4 business days and that has not happened.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
Please be advise due to the fact there was a...

conflict of
authorized signers, a red flag came up due to this. The funds cannot be
released until 6 months from the date that the transactions were processed in
effort to prevent any loses due to chargebacks.
 
If you wish to receive an accounting of all the sales please
contact customer service at ###-###-####.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you.  After carefully reviewing your merchant account, all ratesand fees have been charged as per...

contract. Nonetheless the refund request hasbeen approved for the full dispute amount of $123.90. Please be advise refund will post  to the bank account we have on file within2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### and ask for me by name.  Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Per [redacted]'s request to contact him directly, I have not recveived a response back from him regarding the following email that was sent to him directly:
[redacted]s,
This email is in reply to your response regarding the Revdex.com complaint. You stated that I could email you if your response did not satisfy my issue with your company.
I stand firm in requesting that the full amount that Commerce Payment Systems withdrew be refunded back to my business. Your company did not process a single transaction for my business. I gave notice to your company and it was received by a representative. They did not express that further steps were necessary. Your company did nothing for me or my business except to start removing funds from our account months after I gave notice that I would not be using your service.
I have presented the contract to people in merchant processing and they stated that if the terminal was not programmed and no transaction had been processed, there was no business relationship between my small business and your company. They stated that no reputable company would remove funds on an account that had not been completely set up, on a terminal that had not been programmed, and where at least one merchant processing transaction had not yet occurred.
In your second Revdex.com response, you compared all of this to a utility company, its services and billing. No utility company has ever billed me prior to receiving a service that had yet to be set up. Last year, our cable company ran into difficulty with running a line to our home. It took various representatives and field engineers to come up with a plan. In the mean time, we were never billed because no service had yet started for us.
Again, I am requesting the rest of my balance restored to my bank account. Otherwise, I may have to consider pursuing this further through the court system as another option.
Thank you for your consideration,
[redacted]
Eclectics, LLC
[redacted]
 [redacted]

This company is horrible to deal with. Stay away. We tried to cancel our processing with them in January. Starting in April, we began getting charged $99 inactivity fee. Charged $75 again in May and $74 again in June. They are impossible to deal with and very rude. I have never dealt with a company who's CUSTOMER SERVICE was so horrible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
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In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account all...

rates
and fees have been charged as per contract and memos placed within your
merchant statement.
 
Nonetheless a full refund has been issued for the dispute
amount of $99.30 please expect funds to post within 48-72 hours to the bank
account we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint
 
Refund has been issued and posted to your bank account;
please see proof of refund in form of attachment.
 
Thank you
 
[redacted]

First and foremost, I would like to apologize for any inconvenience that this may have caused you. The only call or attempt that we see in cancelling this account, was on January [redacted], and this account was closed accordingly. As per your terms and agreements, you are solely responsible for...

cancelling your account. We will issue a courtesy refund in the amount of $79.90 which you will see in your bank account within 2-4 business days. Please take note also that any equipment that is still in your possession, will have to be mailed back accordingly.If you have any further questions regarding this refund, please call our customer service department at ###-###-####.

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
Refund was issued please see proof in form of attachment
Please be advised your merchant account has been closed.
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
Thank you
[redacted]