Commerce Payment Systems

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
Funds have been release as of 6/**/2014.
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Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: We had the POS machine for less than two weeks. We never processed any transactions except for the ones to test the machine with our own credit card and we never received the money to our account. After returning the machine on 4-**-13, well within the 45 day money back guarantee, we not only haven't received any return but they charged us again on 5-*-13. I have called atleast 7 times, even documenting the names and dates for five of the calls. I have asked to speak to a manager after being on hold for 45 minutes only to be put on hold for 15 minutes longer until I was given the prompt to leave a message which was never returned. We would just like our money "cheerfully refunded" like they claim.Desired Settlement: We would just like to have our money refunded.

Business

Response:

Review: For the last 5 weeks we have been contacting this companys we noticed there were some charges on our statements that were not explained on the original contract. We have two businesses with them and have spoken easily with at least 15 people, every time having to explain everything from the beginning and wa always promised they would sen our contract and statements to costumer service to review it and they would call us back. Not once have they called us back. We have gone to our [redacted] Through this ordeal we might have spoken to him twice because he is never there. He always promises they are working on this and someone would call back. NEVER HAVE. Today we spoke to a guy named [redacted] from customer service who asked that we repeat ourselves AGAIN. We told him we have repeated ourselves about 12 - 14 times and that they should have it in their system. Needless to say, he became very aggressive and said to us that he did not see why we wanted to have it reviewed because even if it was not on the contract they had the authority to make the charges. For the several years that we had used this company not once had we bothered them and now it seems that we are bothering them requesting our rights. They have VERY RUDE EMPLOYEES and do not care if they keep your business or not.Desired Settlement: We would like to get refunded for those charges that were not on their contract.

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to

apologize for the inconvenience this has caused you.

Please find copy of the contract in form of attachment..

Commerce Payment Systems values your business and truly

apologizes for this inconvenience. We truly hope this satisfies your issue, if

it does not please feel free to email me at [redacted], or you can call me

directly at ###-###-#### and ask for me by name.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Throughout the times we have done business with this company they have been overcharging us such as the transaction fees, Bank fees as well as a part where they state Other Fees such as GAA Monthly Access Fee $12.95, Deboit Access Fee , [redacted] Per Item .12, GLB Non Specific Auth 0.15, Authorize Net 0.15, MC NABU 0.15, [redacted] Unahoroized Access Fee 0.15, [redacted] Authorize Access Debit 0.15, [redacted] CVc2Fee 0.15, GLB Atlanta 0.15 (all these are per item processed), None of these items are itemized on their contract. We have been calling them for close to 2 months trying to have them explain this to us and they pass the bucket to other people and never give us a straight answer. We even called, many times, [redacted], as he was our [redacted] and were given every excuse in the book, that he was not in because it was a Jewish Holiday ( the entire week), that he was on vacation, that he was not in and would call back. He did call one time and passed it on to Customer Service who did not have an answer for us. One of the times someone from Customer service spoke to my me and told him that on the contract it stated that they could do whatever they wanted to do as far as raising fees etc.

If you need copies of out last 3 statements please let me know and I will be more than glad to send them to you

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have been adding charges to our account that were not initially stated on the original contract. We had someone call and started asking us - once again - to tell them from the beginning - what the problem was. We have spoken with about 10- 12 people from their company and every single time that we have called they say they don't keep information in their system and we have to start from square one. Once you start expalining your concern they say they are not the person you need to speak to and start passing you on to others who know just s little as the one before. We even tried speaking to the person who set up our account and he passed the call to customer service. AT THIS TIME NOTHING HAS BEEN RESOLVED.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to this complaint. First on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused you. After carefully reviewing your merchant account, according to our records, all rates and fees have been charged as per contract. All a refund was issued for $54.90 back in July 2014. Nonetheless for this inconvenience we will be refunding a the full dispute amount of $250.00 this will be deposited to bank account we have on file under bank account ending in [redacted]. Please expect the deposit to post within 24-48 hours. Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] or you can call me directly at ###-###-#### and ask for me by name. Thank you [redacted] Thank you [redacted]

Review: Company has charged a membership that was not stated in the previous billing statement. What was stated in the previous billing statement was that a charge for inactive accounts would be charged. I did not have an inactive account. I spoke with a representative which was not able to explain the charge and was not able to show me that the previous statement warned me of any one time membership fee.Desired Settlement: Refund

Business

Response:

In response to this complaint.

First on behalf of Commerce Payment Systems I would like to

apologize for the inconvenience this has caused you.

After carefully reviewing your merchant account, all rates

and fees have been charged as per contract and/or memos placed within your

merchant statement.

Nonetheless the fees were never deducted from the bank account

due to reason code insufficient funds. We have written off the negative balance

on our end. Therefor there is no money owed.

Commerce Payment Systems values your business and truly

apologizes for this inconvenience. We truly hope this satisfies your issue, if

it does not please feel free to email me at [redacted],

or you can call me directly at ###-###-#### and ask for me by name.

Thank you

Review: Began credit card processing services...was not satisfied with charges for services as they were not as originally outlined. Was told cancellation could occur at any time so we cancelled service effective 10-**-2013. Business continued to charge and deduct for services after cancellation in the amounts of $138.95 and $39.95 for a total of $178.90. Tried calling on three separate occasions. Told to be "patient" as the refunds would occur on the next business billing cycle. Told [redacted] needed to approve, etc. Asked to have a [redacted] return phone call. No call back has ever happend. To date no refund has been made of the excess charges.Desired Settlement: Want return of charges deducted after cancellation of service.

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to

apologize for the inconvenience this has caused you.

After carefully reviewing your merchant account, all rates

and fees have been charged as per contract.

There is no record of a cancellation notice received, the

merchant must contact customer services and fill out the cancellation letter.

It is the merchants’ responsibility to close the accounts accordantly.

Nonetheless a refund has been issued a courtesy on both

merchant accounts of $178.90. Please expect funds to post within 48-72 hours to

bank account we have on file.

Please be advised that your merchant account has been

closed.

Commerce Payment Systems values your business and truly

apologizes for this inconvenience. We truly hope this satisfies your issue, if

it does not please feel free to email me at [redacted] or you can call me

directly at ###-###-#### and ask for me by name.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After cancelling our account with them, they continue to withdraw funds from our checking account. We have called and reported this, but each time, they seem to come up with a different reason to justify the charges. We have not used their service since August 2013, we have sent back their equipment, and have complied with their request for a completed cancellation form. They assured us that was the end of it. We were charged $31.95 in October. I called and asked about it. From my understanding, she said we cancelled too late to stop the billing for October, $25.00 minimum charge, $4.95 statement fee, and a $2.00 VISA charge of some sort. The $31.95 charge reappeared in November. This month the charge was $130.95! This company's billing practices are unacceptable, to put it mildly.Desired Settlement: We want Commerce Payment Systems to discontinue making monthly withdrawals from our checking account, and repay the $40 in stop payment fees we incurred, plus the two months of charges after we cancelled, totaling $103.90.

Business

Response:

Review: This company is a credit card processing company that charge me a nonqualified discount rate when the credit card was not a business or rewards card. The rate they charged me was not on the fine prints in the contract I signed. When I requested to cancel the account with them, I faxed them the cancellation form as I was ask to do. A week later an agent call me to confirm the cancellation and to offer me another deal; which I refused after seeing all the complaints online against this company. A month after I called them regarding a refund they needed to give me because I got charged twice the amount for gateway fees; the rep. told me they didn't received my cancellation form & that there is no refund in process for the gateway fee. The week prior I was told that refunds take from 1-2 months and that they were a lot of refund request made on December so I needed to wait. I have called on Jan ** to check on the cancellation and refund. The rep told me he was going to check on it to make sure I don't get charge another month; but my refund still was not showing in the system meaning no one had request it. Seriously I have to call this company every 10 days to make sure they do their job and to make sure they don't charged me again for their mistakes.Desired Settlement: I want this company to refund the money they owe me and most important to process my cancellation that was sent on December * (which I have proof). Also not to be charge a monthly fee for January since my cancellation supposed to take effect on December 2013

Business

Response:

Review: I started my service credit card processing service on 07/**/13. As soon as I started processing credit card payments they fee's charged were much higher than explained in writing. I cancelled as soon as I got my first monthly debit in my business checking account on 09/**/13 and had ran 1 credit card in the month of September in the amount of $435.00. On 10/**/13 they charged my account $116.37 with a $99 undisclosed compliance fee after I had cancelled the service in writing on 09/**/13. I called the company on 10/**/13 to complain and they said upper management had to approve the refund and it would take 5 to 7 business days. I waited 7 full business days with no action on the companies part.Desired Settlement: My desired settlement is to have the undisclosed $99 compliance fee charged after I had cancelled the service refunded.

Business

Response:

Review: Commerce payment group charge me the sums of $183 and $84 for things that I didn't know or was aware of, because the only charge I was supposed to get was of $19.95. That's the only payment I needed to do every month. When I cancel the account, they charge for this month and for last month, and the bad thing was that I did not had funds in my account and I got a negative that I needed to deposit at the end. They don't want to refund me anything.Desired Settlement: If at least I can get this month's charge refunded i'm going to be well served.

Business

Response:

Review: This credit card processing company has taken money out of my account in excess of agreed upon charges. They have not deposited the money I have processed with them as they said they would, in fact, have not deposited any money at all. It is impossible to contact them to discuss this since they will not answer their phones. I want to cancel my account and get my money back that they have withdrawn from my bank account. In their marketing material they state I can cancel at any time, I want to cancel my account but have no way to do so. I have sent them an email which has received no response.Desired Settlement: Return the money they have taken. Deposit the money I have processed through them to my account. Cancel my account.

Consumer

Response:

At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID [redacted].Sincerely,[redacted]

Review: We were contacted by this company and using their services. We liked the rates that were being offered and submitted an application. Once we were accepted they sent us new information that was different and higher rates than originally agreed to. We sent several e-mails requesting that they cancel our agreement and were advised that it was cancelled. On June [redacted] they took $111.99 out of our bank account. When I called to inquire about the charges, they advised it was in error and it would be refunded in ten business days. Today is June ** and we still have not received a refund. I called again and was informed it was still active and that we had to complete a document to cancel it. This company has lied to us several times. Again, I did as they asked and submitted the cancellation request but they are advising that they're not sure if they can refund our money.Desired Settlement: I want a refund of what they have taken out of my account, no more charges and to let people know that this company is not a company they want to be involved in.

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems, I would like to

apologize for the inconvenience this has caused you.

After carefully reviewing your merchant account, all rates

and fees have been charged as per contact. Secondly according to our records,

your accounts were only charged $15.00 and $69.00 totaling $84.00. A full

refund was issued for the $84.00 on July * 2015.

Please see attachment.

Commerce Payment Systems values your business and truly

apologizes for this inconvenience. We truly hope this satisfies your issue, if

it does not please feel free to email me at [redacted], or you can call me

directly at ###-###-#### and ask for me by name.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your help. However, they have not refunded the fee of 26.95 that was also charged on 6-**-2014 and the new fee that was charged on 7-*-2014. I have advised them of these fees as well, and there has been no further action on their part. Once the additional fees are returned, then this issue will be resolved. I have attached documentation that confirms these additional fees in addition to what they have returned are fees that we have not been reimbursed for. The total amount deducted from our account as been 131.10. They have returned 84.20 with a balance of 46.99 still outstanding.

Please let me know if you have any questions.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Wanda Greenlee

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to

apologize for the inconvenience this has caused you.

After carefully reviewing your merchant account, all rates

and fees have been charged as per contract.

Nonetheless a refund has been issued a courtesy on both

merchant accounts of $46.99

Please be advised that your merchant account has been

closed.

Commerce Payment Systems values your business and truly

apologizes for this inconvenience. We truly hope this satisfies your issue, if

it does not please feel free to email me at [redacted], or you can call me

directly at ###-###-#### and ask for me by name.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Beginning 11-**-13 I spoke with [redacted] via telephone about signing up for a merchant account for our online business. He proceeded with the application process via email and advised me we would need to be approved. During the approval process I received an email from [redacted] stating that they needed proof of inventory and for me to sign a waiver that I would not do international business. I advised both [redacted] and [redacted] via email that those terms were not agreeable. I was asked how to proceed and I responded that I didnt want to continue with the process.

Several months went by and I noticed a charge on our company bank statement. After investigating it was determined that Commerce Payment Systems had been billing me since Dec. ** for a service that was never used and no account should've been set up. On March *, 2014 I called the number provided by my bank for CPS. I spoke with [redacted] who told me that I do have an account and was responsible for every charge. I explained to him that we shouldnt have an account as we never completed the approval process. He spoke over me and ignored everything I said. I was sent a cancellation form via email. I promptly filled it and out and faxed it back the same day.

Two weeks later I called to make sure that the form was indeed received and inquire about the refund. I was told that accounts get processed at the end of the month and that my cancellation had been received and was in line to be completed.

On 4-*-14 my bank informed me that Commerce Payment Systems attempted to take $107.00 from my account. They did not succeed because there were no funds available in my account. I was charged a return check fee in the amount of $34.00.

On 4-*-14 I called customer service and spoke with [redacted]. I advised him of the ongoing issues. [redacted] advised me that he couldnt see the $32.00 refund that I shouldve gotten. In addition he told me that they never give back bank fees. He said he would try to put in a request for the $107 that I was charged after the account was closed. I waited on hold for a supervisor for a very long time only to be hung up on and have to call back with 25 callers ahead of me.Desired Settlement: $32.00 monthly charges, $107.00 additional charges, $34.00 bank returned check fee for the $107 that never shouldve come out. Total: $173.00

In addition, I would like a letter stating I do not have an account with CPS.

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to

apologize for the inconvenience this has caused you.

After carefully reviewing your merchant account all rates

and fees have been charged as per contract and memos placed within your

merchant statement.

Nonetheless a full refund has been issued for the dispute amount

of $173.00 please expects funds to post within 48-72 hours to the bank account

we have on file.

Your merchant account has been successfully closed.

Commerce Payment Systems values your business and truly

apologizes for this inconvenience. We truly hope this satisfies your issue, if

it does not please feel free to email me at [redacted], or you can call me

directly at ###-###-#### and ask for me by name.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this is a credit card processing, When I ordered, I said I had a very small business and I wanted to make sure there were only the fees when I swiped a card and no additional fees, we agreed on the fees. The 1st month I was given a higher fee, I called up and said I was cancelling, it was too high, I was then given a lower fee. Next month I was charged 101.50, I called they said it was a one time fee, I told them I was told there wouldn't be such things in 2 months I only had 1 transaction, they refunded me 59.90 of it, I called and said what about the rest, they said they would refund the rest the following month on 12/*, they couldn't do it all at once. On 12/* I was not refunded I was charged again 101.50, amazing since last month it was a one time fee. I made no transactions , I only made 1 transaction ever. And paid much higher fees then were agreed upon for that trasactionDesired Settlement: I would like to be refunded the $41.60 they owe me for November and the $101.50 they charged me for Dec, both fees were not agreed to

Business

Response:

Review: I cancelled my merchant account with Commerce Payment Systems in April. It is now July and they have debited my bank account every month without correcting the mistake. The most recent debit was for over $100 and my account has been cancelled for three months. When I called to correct the mistake they said they would refund that amount within two business days. It has now been six business days and the refund still remains to be seen.Desired Settlement: Based on the mountain of complaints that CPS has accumulated, I have a feeling this a "policy" of theirs. There is absolutely no reason why my bank account should be charged considering two very important facts: my account had been cancelled for months AND even my account was active, I never processed a payment using this merchant account.

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you.

Please be advised refund has been issued for $118.95

Please expect refund to post within 48-72 hours.

Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted], or you can call me directly at [redacted] and ask for me by name.

Thank you

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you.

I have attached proof of the refund. Please double check your bank account.

Please see attachment.

Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted], or you can call me directly at [redacted] and ask for me by name.

Thank you

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They commented on my May statement that they would be drafting (an unauthorized) $99 from my bank account for a PCI-DSS regulation update fee which was not in my signed contract... After contacting them in May, I was told that the fee would be waived and they would not take the money out of my bank account. I was charged $110.11 on the June statement which $99 was unauthorized. After calling back a second time on June 12, I was told that the $99 would be credited in my July Statement. I was only credited $49.50 in July. They Still owe me $49.50 and should have never taken the money out in the first place!Desired Settlement: I want them to refund my money and quit trying to charge these unauthorized fees in the future. This is the second year in a row that this has happened.

Business

Response:

In response to this complaint

First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you.

Refund has been approved $49.50 should post within 24-48 hours.

Commerce Payment Systems values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue, if it does not please feel free to email me at [redacted], or you can call me directly at [redacted] and ask for me by name.

Thank you

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have cancelled this service by phone, by fax every month for the last 4 months and they continue to charge my account. I call after every month and it is a long drawn out process of being on hold and argument over why it has not been cancelled, after told each time that it has been cancelled. They are obviously just stealing my money. Right now, they have charge my account after cancellation a total of $195.70. This is money they owe me. I have long since had a different credit card company doing my transaction.Desired Settlement: I want Commerce Payment System to refund the incorrectly billed amount and reverse these charges from my account, in the amount of $195.70. I also want them to cancel my account as they have been asked for the last 4 months, after crediting my account for the $195.70.

Business

Response:

[redacted]I am writing in response to your letter dated March [redacted], 2016, regarding the above-referenced complaint filed with your agency. Commerce Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers.Upon receipt of this complaint on March [redacted], 2016, a Manager contacted [redacted] and we were able to come to an amicable resolution. I informed him that the account referenced above will be terminated in the next 48 hours and a credit in the amount of $164.70 is being sent to his bank. At this time we feel as though we have resolved this issue to the merchant’s satisfaction.If you have any additional questions, please do not hesitate to contact me at ###-###-####.Sincerely,Kathy B[redacted]Sales Support Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, this complaint will not be dropped until refund has been deposited into my, [redacted]'s, bank account.

Sincerely,

Review: We started using Commerce Payment Systems in September of 2012. They shipped us a mobile credit card processor. When we received , it did not work properly and had to send back to company and wait for a new one to be sent. In the mean time we were charged for four months of in activity with this company Sept $ 64.94, Oct $ 20.00 Nov $ 30 and Dec $ 129. We had one sale processed in Jan of 2013 for $ 353.28 and fees of $ 15. After several complaints they gave us credit of $ 38.38 in Feb and $ 34.50 in March. We processed a Sale for the amount of $ 1,014 in May of 2013. Human error we misentered the amount for $ 10,014. Commerce failed to notify us. They held onto the customers money for more than two months. We had to contact them to find out what was going on with the money that should have been deposited. They closed our account because they were investigating the charge and we made attempts to reverse the incorrect charges. It took two weeks of constant phone calls to make them reverse charges. We were charged fees of $ 65.14 in march, $ 10.78 in April and $ 115.76 in May. It cost our company $ 377.85 in fees to receive one sale deposit of $ 353. 28Desired Settlement: Refund Credit for processing Charges, Aggravation and time for loss of business.

Business

Response:

Review: Contacted by [redacted] for merchant services for my business. As I do not process many credit cards, he told me about the option to accept cards on my ipad and iphone that he discussed was free with no fees until I actually swiped a card, which then would charge me a low processing fee. Sounded great, however sense then I have been charged twice for random bankcard fees. I contacted [redacted] the first time and he said he was on it and would have the refund processed right away. Never saw the refund. Happened a second time, and have contacted [redacted] again. I am also trying to cancel the service, which I also requested the first time, but was never cancelled.

I went over the contract and do not see where these charges originate from in the first place, especially since we discussed a service that was supposed to have no fees.Desired Settlement: I would like a complete refund as well as cancellation of my services.

Business

Response:

The complaint was forwarded to Commerce Payment Systems and below is their response.

Sincerely

In response to this complaint, first on behalf of Evolution Bankcard I would like to apologize for the inconvenience

this has caused you. I personally contacted [redacted] and explained that the rates and fees have been charged

as per contract. As per our conversation, seems as if there was mis communication between the sales rep and the merchant.

Nonetheless in effort to address the issue at hand, a full refund has been issued for the dispute amount. Please expect refund

to post to the bank account within 48-72 hours. The merchant account has been officially closed.

Evolution Bank Card values your business and truly apologizes for this inconvenience. We truly hope this satisfies your issue,

if it does not please feel free to email me at [redacted], or you can call me directly at

###-###-#### and ask for me by name.

Thank you