We came home late night after a trip and noticed that our hot water in our shower was not working. My husband chatted online with an ARS representative and was able to talk to a person and set up an appointment for first thing the next morning. The company sent a man by the name of [redacted] who was polite, friendly and honest. He checked the water temperature in each of the faucets and showers in the house and came to the conclusion that the problem was not in our water heater. He gave me a quote and after I okayed the order, he worked on fixing the problem immediately. After completed the job he made sure he cleaned the area that he was working in. I found him to be very helpful and he seemed knowledgable about his work. If I run into any other problems, I will definately use ARS and ask for [redacted] The reason I gave a 9 and not a 10 is because I do feel that this company is a bit more expensive than others.
I have been using Rescue Rooter since 2011. I have always been very impressed with the professional, quality work that has been done. Over the years I have had [redacted], J[redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted]
Received call 30 minutes prior to arrival of technician. Technician arrived on time.
The technician [redacted] worked diligently for almost two hours in sweltering heat to find the cause of my plumbing problem and then took steps to fix it. I was very pleased with this service.
Very impressed with [redacted], ARS's service professional.
Clean and neatly dressed.
Most importantly to me, wore shoe covers, into our home.
Very professional.
Very knowledgeable of the heating and cooling business.
Came across as loving his job.
Very personable.
Listened intently to our questions.
Very patient to all our inquiries concerning our HVAC
Suggested, not pushed, his "products" on us, that pertained to our a/c problems.
Installed the necessary parts needed, in a timely fashion.
Gave us an explanation to what was needed, in his professional opinion, before we o.k'd it or rejected it.
Called the company and gave my husband and I the opportunity to agree with the installation of the parts before installing them.
As far as we are concerned, [redacted] was best man and service professional that ARS could have sent us!
ARS should be very pleased and proud, of the professional, knowledgeable yet warm manner, in which [redacted] presented himself, to us, his customer.
my experience with the ARS heating and cooling technician was the worst I have experienced .The technician spoke very poor english ,I asked him 3 to 4 times if he would be able to fix the problem today he keep saying he would have to check with his supervisor.then he presented the bill wanting me to pay before he even fixed the problem did not explain any of the costs terrible service .If you use ARS in Raleigh make sure to ask not to have [redacted]. as your technician...
ARS was first rate with service. [redacted] was on time and articulate. We have enjoyed his work previously and would recommend him without reservation.
[redacted] did an excellent and thorough job. He was very friendly and knowledgeable, and he provided additional information on a humidifier my husband I are looking into. Would definitely recommend the use of ARS!
I bought the water heater from ARS Rescue Rooter 3 and a half years ago. I paid for the five years warranty.
The water heater worked fine until last week; Thanksgiving week when it did not work and started flooding. The company came to my house 4 times and the issue was not resolved. If the heater goes on the water heater foods and there is water everywhere with the risk of flooding to the apartment below and cause damages.
The company sends technicians who come and add things to the heater but do not fix the problem!
So tonight, Friday night at 11:30 I do not have hot water to take a shower after a hard day at work nor heating and it is a cold night.
It would be nice to have someone who force them to fix the problem and not patronize a customer just because they are a single woman.
[redacted] I ordered a storm door from aluminum associates and wasn't advised of how long it would take to receive the product. After a month went by I started to wonder what was going on and whether they had forgotten to order it. I called the location and was told they were going on the Wednesday to Toronto to pick up the orders. Another week went by and I still heard nothing from them. I called again and was told the same story as the previous week. I let this go and yet again another week went by and I heard nothing from them. I had to call again to follow up and was told that their trailer blew a tire and they were waiting to go pick up their trailer that had all the product on it. [redacted]
It would have been appreciated if they at least followed up with me to let me know what was going on so I didn't have to call three times to check in. I[redacted]
I have been using ARS Rescue Rooter for over 20 years. Their service is always excellent and they make sure everything is finished to my satisfaction. Today [redacted] was my field technician. He serviced my furnace for the winter and replaced the filters upstairs and downstairs. [redacted] took his time and did a thorough and professional job.
I signed up for a heater inspection with Home Depot. [redacted] from ARS / Rwscue Rooter in Durham arrived for the inspection. Mr. [redacted] was very courteous and had the patience to explain to me the problem that he identified. When I had additional questions, he took the time to answer them. I highly recommend this technician
I really like the customer service of ARS Rescue Rooter of Raleigh. I've called several times and each person is very cheerful and knowledgeable. The call flows through efficiently and effectively. The technician arrived at my house on time and his appearance was clean, warm, and friendly. He did a good job on the work. When the work was completed he thoroughly explained all of his recommendations and the associated costs.
Service was outstanding! The service technician [redacted] did a thorough job servicing our A/C system and explained everything in detail. He did not push extra services like other companies. Very satisfied with the service.
We came home late night after a trip and noticed that our hot water in our shower was not working. My husband chatted online with an ARS representative and was able to talk to a person and set up an appointment for first thing the next morning. The company sent a man by the name of [redacted] who was polite, friendly and honest. He checked the water temperature in each of the faucets and showers in the house and came to the conclusion that the problem was not in our water heater. He gave me a quote and after I okayed the order, he worked on fixing the problem immediately. After completed the job he made sure he cleaned the area that he was working in. I found him to be very helpful and he seemed knowledgable about his work. If I run into any other problems, I will definately use ARS and ask for [redacted] The reason I gave a 9 and not a 10 is because I do feel that this company is a bit more expensive than others.
[redacted] did an excellent job checking my system and explaining what he did. He was very prompt and courteous.
Excellent service. Knowledgeable and respectful technicians.
I have been using Rescue Rooter since 2011. I have always been very impressed with the professional, quality work that has been done. Over the years I have had [redacted], J[redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted]
Received call 30 minutes prior to arrival of technician. Technician arrived on time.
The technician [redacted] worked diligently for almost two hours in sweltering heat to find the cause of my plumbing problem and then took steps to fix it. I was very pleased with this service.
ARS Did a great job evaluating my HVAC system. [redacted] was prompt, courteous, and very thorough.
Very impressed with [redacted], ARS's service professional.
Clean and neatly dressed.
Most importantly to me, wore shoe covers, into our home.
Very professional.
Very knowledgeable of the heating and cooling business.
Came across as loving his job.
Very personable.
Listened intently to our questions.
Very patient to all our inquiries concerning our HVAC
Suggested, not pushed, his "products" on us, that pertained to our a/c problems.
Installed the necessary parts needed, in a timely fashion.
Gave us an explanation to what was needed, in his professional opinion, before we o.k'd it or rejected it.
Called the company and gave my husband and I the opportunity to agree with the installation of the parts before installing them.
As far as we are concerned, [redacted] was best man and service professional that ARS could have sent us!
ARS should be very pleased and proud, of the professional, knowledgeable yet warm manner, in which [redacted] presented himself, to us, his customer.
[redacted] was pleasant, efficient and informative. He did an excellent job.
my experience with the ARS heating and cooling technician was the worst I have experienced .The technician spoke very poor english ,I asked him 3 to 4 times if he would be able to fix the problem today he keep saying he would have to check with his supervisor.then he presented the bill wanting me to pay before he even fixed the problem did not explain any of the costs terrible service .If you use ARS in Raleigh make sure to ask not to have [redacted]. as your technician...
ARS was first rate with service. [redacted] was on time and articulate. We have enjoyed his work previously and would recommend him without reservation.
[redacted] did an excellent and thorough job. He was very friendly and knowledgeable, and he provided additional information on a humidifier my husband I are looking into. Would definitely recommend the use of ARS!
I bought the water heater from ARS Rescue Rooter 3 and a half years ago. I paid for the five years warranty.
The water heater worked fine until last week; Thanksgiving week when it did not work and started flooding. The company came to my house 4 times and the issue was not resolved. If the heater goes on the water heater foods and there is water everywhere with the risk of flooding to the apartment below and cause damages.
The company sends technicians who come and add things to the heater but do not fix the problem!
So tonight, Friday night at 11:30 I do not have hot water to take a shower after a hard day at work nor heating and it is a cold night.
It would be nice to have someone who force them to fix the problem and not patronize a customer just because they are a single woman.
[redacted] I ordered a storm door from aluminum associates and wasn't advised of how long it would take to receive the product. After a month went by I started to wonder what was going on and whether they had forgotten to order it. I called the location and was told they were going on the Wednesday to Toronto to pick up the orders. Another week went by and I still heard nothing from them. I called again and was told the same story as the previous week. I let this go and yet again another week went by and I heard nothing from them. I had to call again to follow up and was told that their trailer blew a tire and they were waiting to go pick up their trailer that had all the product on it. [redacted]
It would have been appreciated if they at least followed up with me to let me know what was going on so I didn't have to call three times to check in. I[redacted]
Great service.
I have been using ARS Rescue Rooter for over 20 years. Their service is always excellent and they make sure everything is finished to my satisfaction. Today [redacted] was my field technician. He serviced my furnace for the winter and replaced the filters upstairs and downstairs. [redacted] took his time and did a thorough and professional job.
I signed up for a heater inspection with Home Depot. [redacted] from ARS / Rwscue Rooter in Durham arrived for the inspection. Mr. [redacted] was very courteous and had the patience to explain to me the problem that he identified. When I had additional questions, he took the time to answer them. I highly recommend this technician
I really like the customer service of ARS Rescue Rooter of Raleigh. I've called several times and each person is very cheerful and knowledgeable. The call flows through efficiently and effectively. The technician arrived at my house on time and his appearance was clean, warm, and friendly. He did a good job on the work. When the work was completed he thoroughly explained all of his recommendations and the associated costs.
Always very fast with call backs, on time, polite courteous and do a Great Job! Thanks for help today!!
Service was outstanding! The service technician [redacted] did a thorough job servicing our A/C system and explained everything in detail. He did not push extra services like other companies. Very satisfied with the service.
Excellent service!