Conn's Home Plus

Thank you for the opportunity to respond to *** *** additional
concerns. Our records show we have
confirmed the exchange with *** *** and his delivery is scheduled for **/6/
If we may be of further assistance, *** *** may contact us at
###-###-####
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The repair company had attempted to repair the items and they are the responsible party for the tears and ripsI have made many complaints and the company does nothing about the damage their technicians cause other than mark it as customer damageAlso, I specifically requested the extra warranty due to having kids and they had told me we had accident protection which covered rips tears, fires, etc but as soon as we tried to make any claim they said we did not get the accident protection plan The sales person that sold us the item showed us the accident protection plan when we purchased the item and we did sign for itAt this point I am not paying any more bill until these items are repaired to useable quality

Thank you for the opportunity to respond to Mr***’s complaint
We received Mr*** complaint and found he went into Conn’s located in *** ** after receiving a promotional offer for 15% off any single item $
and upAfter further review and research, we show Mr
***’s account was approved
and setup on a Conn’s special 12-month cash option offerAs listed on the
promotional offer Mr*** received; Discount offer may not be combined with
other promotional or clearance offers
At this time we are unable to honor Mr***’s request to
receive 15% off the sofa; Mr*** is only able to utilize one promotional
offer for his purchase
If we may be of further assistance, Mr*** may contact us directly
at ###-###-####
*** ***

Thank you for the
opportunity to respond to Mrs***’ complaintOur records show on 10/08/14,
Mrs*** purchased the *** Metro Chocolate living room set which consist
of two pieces (sofa and loveseat) both with a 1-year limited manufacturer’s
warrantyMrs***’ delivery was
scheduled on 10/11/14; upon delivery the
sofa and loveseat was damaged by Conn’s delivery teamMrs*** was offered
and accepted a 20% concession on both the sofa and loveseat due to damages during
deliveryOn 11/06/14; Mrs*** received a credit to her account in the
amount of $as agreed for delivery damages ($concession for sofa
and $concession for loveseat)
We received Mrs
***’ complaint and found she contacted our service department on 10/29/
stating the frame was broken, staples were sticking out and material was torn from
the bottom of her sofaA service appointment was scheduled for 11/13/14; upon
inspection the serviceman found the right armrest with scrape a mark on the
back and the right seat casing with a small holeThe serviceman also found the
left side of the sofa only had staples across a 20” space and a tear on the
bottom corner; the serviceman was able to re-staple and re-stretch side covers
on the left side to complete repairsAfter further review of the serviceman
findings and photos provided, Conn’s furniture specialist determined the scuff
marks and tears reported on the sofa was not covered under the Terms and
Condition of the manufacturer’s warranty
In regards to Mrs
***’ complaint regarding her contract, our records show on 12/09/a new
contract was created with the effective date of 11/05/and her original
contract was voided; no negative activities has been reported to Mrs***
credit report
After further review
and research of Mrs*** complaint, Conn’s has agreed to exchange both the
sofa and loveseat as gesture of goodwillMrs*** may visit her nearest
Conn’s location to initiate the exchangeWe sincerely apologize for any
inconvenience Mrs*** experienced during this process
If we may be of
further assistance, Mrs*** may contact us at 1-877-358-
Sincerely,
Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
It should not have to be a sale item to get a price matchYou claim you have the lowest prices in town and yet you are higher than everyone elseYou are no different than *** * ***I argued with your sales manager in the *** store and told him that *** furniture has everyday low prices that are lower than yours and he would not match the itemYou guys prey on people with bad credit and Revdex.com reflects that with all the complaints against your company for many reasonsI told the gentleman that the name fits you are a CON and walked out and then came back in and told him to take me off the call list and never call me backI have never been so embarrassed in my lifeAnd guess what I got a call yesterday from you guys informing me of a store opening up in ***Well all I can say is Good Luck I will not be in there and Again I do not wished to be called againI have asked times now and now its on my Revdex.com reportIf I am called one more time I am going to file a complaint with ** Consumer AffairsI gave you guys every opportunity to earn my businessBottom line is you blew it
Regards,
*** ***

Thank you
for the opportunity to respond to Mrs***’s addtionial comments. As previously
stated Conn's mailed Mrs*** a Conn's gift card on 8/27/via USPS
Tracking number ***.
The post office attempted to deliver the envelope on 8/31/and a notice to
pick up After the envelope was unclaimed it was returned to sender on
9/25/ Any Visa gift card promotion Mrs***may have seenwould have been offer through the
manufacturer and not Conn's since we do not offer Visa gift cards We
attempted to contact Mrs*** to discuss her concerns however we were unable
to reach her at the time In efforts to resolve Mrs***'s complaint
Conn's is willing to send Mrs*** a $check oppose to a Conn's gift
card We ask that Mrs*** please allow 5-business days to receive
the check.
If we may be of further assistance, Mrs*** may contact
us directly at1-866-765-
Kind
regards,
Kathryn
James
4/9/
Complaint
I'm currently months pregnant in a high risk pregnancyI went in to the store on February 23, I was in search of purchasing a new refrigerator and a deep freezerI need better appliances and a deep freezer to store my precious breast milk for my childI never imagined financing the costs
for such equipmentHowever, I didI received my delivery on February 24,around 6pmMy refrigerator was damaged and I was promised a $concession for that damageI have been waiting to receive that concession and can't seem to get anybody to assist meThis is ridiculousI was also called the next day from customer service and received a verbal itemization of my purchase and realized I was charged a delivery fee of $My sales associate and paperwork states otherwiseI am being ripped off and pushed to the side as I have already been ripped off and signed a contract with this companyIts almost going on days and I still have not received a concession or been able to speak with someone that can help meThis product is overpriced and their customer service is HORRIBLEI'm so stressed by this whole event I'm unsure of what to do as I have never been in this situation before
Desired Resolution
I would like a NICE ADJUSTMENT ON THIS ACCOUNT AS I HAVE BEEN DEALING WITH REPRESENTATIVES FOR THIS COMPANY WHO DON'T CARE ABOUT THE CUSTOMER THEMSELVESI HAVE BEEN PUSHED TO THE SIDE AS I AM NO LONGER CONSIDERED NEW BUSINESS!! WHAT CAN WE DO ON MY ACCOUNT BECAUSE I AM ABOUT READY TO PAY SOMEONE TO
DELIVER THIS MERCHANDISE BACK TO THE STORE I PURCHASED FROM??!!
Consumer Business Dialog

Thank you
for the opportunity to respond to Mrs*** complaintOur records show on
6/11/14, Mrs*** purchased a Hewlett Packard Beat Studio bundle with a
1-year limited manufacturer’s warranty and elected to pick up the unit from
Conn’s located in Houston, TX
We
received Mrs
*** complaint and found she contacted service on 6/16/14;
stating she was unable to insert the charger into the tablet’s portThe tablet
was sent to service for repairs; upon inspection the technician found the
charger port had physical damage which is not covered by the manufacturer’s
warrantyAlthough we were unable to determine when or how the damages occurred
on the tablet, Conn’s agreed to exchange Mrs*** tabletOn 7/18/14,
Mrs*** re-selected another Hewlett Packard Beats Studio bundle; no
additional coverage was purchased
On
9/12/14, Mrs*** contacted the service department stating the replacement
tablet will not turn on or chargeWe received Mrs*** tablet into
service on 9/17/14, the technician was able to charge the tablet however; the
unit would not turn on therefore the tablet was shipped to the manufacturer for
further repair needsOur records show the manufacture agreed to exchange the
tablet due to the unit could not be repaired and a new tablet was shipped back
to Conn’s on 9/23/We contacted Conn’s in Houston, TX located on *** * ** *** and confirmed Mrs*** tablet has available for pickup since
9/24/On 10/10/14, we attempted to contact Mrs*** regarding her tablet
however, we were unsuccessful in our attempt; Mrs*** may pick up her
tablet at her earliest convenience.
At this
time we are unable to honor Mrs*** request to refund the payments she
has made to her accountMrs*** payments are due on the 11th
of each month; any payments received beyond days may be subject to negative
marks reflecting on her credit
If
we may be of further assistance, Mrs*** may contact us at ***
Kind
regards,
*** ***

Again, we will be happy to investigate further once *** provides the documentation he says he hasThank you,*** ***

Thank you for the opportunity to respond to *** *** complaint. Our records show on 3/06/14, *** *** purchased
a *** dishwasher with a 2-year Repair Service Agreement Plan and elected
Conn’s Installation service. On 3/10/14,
*** *** dishwasher was received and
installed by Conn’s delivery team in good
orderOn 3/18/14, *** *** contacted the service department stating the unit powers
on but does not wash. A service
appointment was scheduled for 3/20/however; the ticket was cancelled due to
the technician could not contact *** *** while attempting to locate his
resident. On 4/25/14, *** *** contact
the service department again stating the dishwasher would not turn on. A service call was scheduled on 4/28/14; upon
inspection the technician found the lever was out of place and re-adjusted the
lever; unit tested ok and no other problems were found. On 9/08/14, *** *** contacted service
stating the dishwasher was leaking water from underneathA service appointment
was scheduled on 9/18/14; upon inspection the technician found a new pump motor
assembly needed to be ordered to complete repairsOnce the parts became available,
*** *** was scheduled to complete repairs on 9/25/On 9/25/14, the
technician installed the new pump motor assembly and reported the unit working
to manufacturer’s specification; there were no reports of any damages to *** *** home from the technician. At
this time we are unable to honor *** *** request; the dishwasher does not
meet the qualifications for an exchange and the leaking water resulted from the
pump motor failing. *** *** would need
to contact his homeowners insurance if repairs are needed
If we may be of further assistance, *** *** may contact Customer
Service at ***
Sincerely,
*** ***

Thank you for the opportunity to
respond to *** *** complaint regarding a purchase made under the name
*** ***. Our records show
on 11/28/14,
*** *** purchased a ** *** *** with (24-month Repair Service Agreement)
and installation and a ** *** microwave with (24-month Repair Service
Agreement) and installation. *** *** elected to have her items
delivered; during *** ***’s pre-call she requested for an early delivery
time and informed the warehouse she wanted her *** microwave installed before
the range was put in place. *** *** was scheduled for delivery and
received her range on 12/02/14 in
good order; however during delivery *** *** found the *** microwave was
damaged, therefore she refused the *** microwave and delivery needed to be
rescheduled. After researching *** *** complaint we found the microwave on the invoice was completed in
error; and the range was scheduled to be redelivered the next following day
oppose to the microwave that had been found damagedWe attempted to deliver
another range; on 12/3/and *** *** reminded us that the *** microwave
needed to be delivered and installed. A delivery appointment was scheduled
for 12/7/to deliver the *** microwave and install both microwave and
range. *** ***’s signed delivery
ticket shows everything was received in good order and installed
Although, installation fees are
non-refundable after services have been rendered due to the lack of
communication and delivery errors, Conn’s has agreed to honor her request and
credit both installation charges: ($69.99) for the gas range and ($119.99) for
the *** microwave as a result of the errors. Conn’s also agreed to credit
*** ***’s delivery charge of ($79.99); *** *** will receive a total
credit of $with tax included to her Conn’s account. We ask that
*** *** allow 7-business days for the credit to post to her
account. We sincerely apologize to *** *** for the experience and any
inconvenience that has been caused.
If we may be of further assistance,
*** *** may contact our Customer Service Department at***
Kind regards,
Jana
A***

Thank you for the opportunity to respond to ***’s
complaint. Our records show on ***, *** purchased
a
*** *** notebook with a limited 1-year manufacturer warranty.
*** elected to pick up his notebook from our *** *** ** location, and
signed acknowledging his notebook was received in good order
After researching ***’s complaint we found he contacted his
local Conn’s location the next day; stating the notebook was not powering
on. Due to a 24-hour failure ***’s notebook was approved for an
exchange. *** exchanged his notebook with the same model.
However, *** later contacted his local Conn’s; stating the notebook
keyboard was malfunctioning. Based on the problem description we
suggested for *** to bring his notebook in for service. ***
refused to have a service technician assess the unit; due to ***
refusing to have his notebook assessed we offered *** the option to
return or exchange his notebook with a 15% restocking fee. As of 10/24/14, *** returned his notebook with a 15% restocking of
$150.00.
At this time we are unable to honor ***’s request to refund
his restocking fee; the notebook was set to service upon the return and there
was no problem found
If we may be of further assistance, *** may contact
Customer Service Department at 1-877-358-
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
In the letter it states that the old washer was picked upThat is a statementWe were told that we had to take the old washer out of our home and bring it in to the CONNS store We went into the store to pick out a new one, however, it was a month that we were not able to use the washer that we had origanally purchasedNow we have a mix matched pairHORRIBLE experienceNEVER AGAIN We will be contacting the *** *** ***

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on ***, ***
***
purchased a *** 75” LED TV from us with a 49-month Repair Service
Agreement. *** *** elected to have her television delivered;
we show she signed acknowledging her television was delivered and received on *** in good order.
We received *** ***’s complaint and found she
initially contacted our service department on ***; stating her television had a vertical discolored line displaying
on the screen. We reviewed *** ***’s service history and
found there was a service delay. Therefore, Conn’s has agreed to exchange
*** ***’s television; she has been given a credit up to the
original amount paid which is $***. We contacted *** ***
and she is aware of her exchange approval and was also informed she will need
to visit her local Conn’s location to initiate the exchange. We sincerely
apologize to *** *** for the experience and any inconvenience that
has been caused as a result of the delay.
If we may be of further assistance, ***may
contact Customer Service Department at ***
Kind regards,
*** ***

Thank you for the
opportunity to respond to MrP*** complaintOur records show on 4/23/15 MrP***
purchases a ** 55” 3D Smart TV and a
*** *** sound bar both with a 1-year limited manufacturer’s warrantyMrP***
elected to take his products from Conn’s located in Lubbock, TX the same day
MrP*** signed his invoice acknowledging he received his products in good
order and that he received a copy of Conn’s Return/Exchange Policy. A copy of this policy is displayed in the
store, handed to each customer at the time of purchase, available upon request
and can also be found on our website
We reviewed MrP***
complaint and found he contacted our service department on 4/27/15 stating his television makes a popping sound and
shuts offMrP*** service appointment was scheduled through the
manufacturer for 5/4/15 however; the technician
reported MrP*** refused service stating he would return the television to the
store for a refundOur records show on 5/22/15, MrP*** returned his television to the store and paid the
required 15% restocking fee of $as listed on Conn’s Return and Exchange
PolicyMrP*** was issued a refund of $to his ***
After receiving MrP***
complaint we confirmed there was no problem found with the television that was
returned therefore we are unable to honor MrP*** request to refund the 15%
restocking fee
We have included a copy
of MrP*** signed invoice with our response
If we may be of further
assistance, MrP*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thanks for such a quick response and I look forward to continuing doing business with you all
***

Thank you for the opportunity to respond to Mrs***’s additional comments. Our records indicate a Service Claim Representative attempted to contact Mrs*** on 2/25/16, but were unsuccessful in their attempt. After further review we found due to a part delay a exchange was approved to replace her armless power recliner and although the serviceman did not find any defects or concerns with Mrs***’s chaise; as a goodwill gesture Conn’s agreed to exchange her chaise as well. Mrs*** has been issued a in store credit up to the original amount she paid which was for $to reselect two new furniture pieces; $for her armless power recliner and $for her chaise. Mrs*** may visit her nearest Conn’s location to reselect and schedule delivery. If we may be of further assistance, Mrs*** may contact Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you for the
opportunity to respond to *** *** complaintOur records show on 6/21/14, *** *** purchased a
*** encourage queen mattress which came with a
year limited manufactures
warranty
We show *** *** contacted us on 1/5/15, stating the foam appears
to be sticking out on one side. We
reviewed *** *** complaint as well as the technicians report and it shows
the side border wire is bulging. This
type of issue is typically caused by sitting on the bed. This type of direct pressure caused by
sitting on the edge of the bed. The
picture and technician report indicates damage that is typically caused by
sitting on the side of the bed. Using
the side of the bed as a seat will cause the side to quickly wear down
Mattresses are made to support weight but only when it is evenly distributed
while lying in the bedAs outline in ***’s warranty card, abuse is
not covered by the warranty. I have included
a copy of the ***’s warranty information, inspection sheet, and pictures to
support our findings
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Thursday, April 02, 10:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** It has NOT been resolved I was told I got credit to get new lab top for and when I went that same day to *** store they didn't have the same lab topThey told me I had credit of to choose another laptop same value which we didn't like and asked if maybe any other Conn's stores had same one they could ship to ***The said No, so we decided to get a little more expensive one which they said we could but need to check our credit which they did to make long story short the made me wait hours and at the end could make transaction happen something with manager in charge didn't know howI said ok ask if they can just credit my acctI spoke to Hector he said he would inform managerWe decided to go to *** *** and bought another laptop we had been more than understanding and need it to get it I called Hector at that same night and informed him we only wanted our acctcredited and I would continue paying the rest of my balance on other merchandise bought on our acct Then said they would credit my acctthe plus for the insurance purchased for that laptopI few days later I get a call from *** warehouse saying the wanted to deliver a laptop to my house the same kindOf course I got upset told delivery I was not accepting anything delivered that I had already purchased one at another store that if they had done that day I spent hours waiting, I would have avoided all of this hassleI don't know what they where thinking lies and more lies giving me the round around wasting more of my time I called store and spoke to manager he said they would credit my account the and total with interest added was 1,I said fine and had been waiting for my acct to be credited so I could pay off the balance so I wouldn't have to do business with them I called last week since balance is still the same and the manager told me it took - days to appear on lineOn Friday the 27th I get a call from young lady at the store stating that they had my laptop ready to pick up the one I had dropped off in Jan I was super upset and told her that my account had been credited and to speak to Hector or her manager that I had already been told that my laptop was lostwhat the hell excuse my language how is it that it now appears what kind of scam are they running I am sick and tired of them that young lady went as far as to ask me if they gave me receiptThat's not all I have another appliance I purchased and needs repair which I also notified them back in same time as laptop but hadn't complained since it could wait laptop we needed A.S.A.Pfor my daughter since she needed for college classes My refrigerator freezer door has to be replaced since it started cracking and it wasn't even a year old It is separate account under my wife name *** *** *** *** They came to check it out at home and said that hard plastic couldn't be replace that the whole door needed to be ordered Well I'm still waiting this is insane please re-open my complaintOh and if my wife needed to open a separate complaint for refrigerator I do it gladly I am so tired of this run aroundThank you *** *** *** *** *** *** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
Please forward my mailing and contact information:*** *** *** *** ** ***
Regards,

Since our last response Mrs*** sofa and loveseat has been
inspected. The serviceman determined
parts were needed which were ordered and shipped directly to Mrs*** residence
Once we received confirmation that the parts were left at the home we attempted
to contact Mrs*** on 4/29/and 5/6/but we were unable to reach her
therefore the service orders were cancelled.
We show Mrs*** contacted us on 5/17/and a service call has been
sfor 6/18/15. We contact Mrs
Steele on 6/4/to try to schedule a sooner date 6/11/however Mrs***
stated that would not be a good day therefore we are schedule for 6/18/15. Once the parts have been installed we will
follow up with Mrs*** to ensure her sofa and loveseat has been
successfully repaired. Conn’s has agreed
to exchange Mrs*** cocktail table, she will be contacted on 6/10/to
schedule a delivery appointment
If we may be of further assistance, Mrs*** may contact
customer service at ***
Kind regards,
Kathryn J***