Conn's Home Plus

Thank you for the
opportunity to respond to *** *** concerns regarding account #***
and ***. *** *** stated you
had concerns because the accounts were to be combined and were notNow the
confusion has caused him to assess late fees and one 30-day credit mark on
each
account.
As I sated in
our conversation today, April 14, 2015, we are in the process of reversing the
late fees and removing the 30-day late marks on your credit reports. Please allow the credit bureaus 30-days to
update *** *** credit history to show the marks removed.
We value *** *** as a customer, and sincerely apologize for any inconvenience he has experienced
due to this matter. Thank you,*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she
needs to know the payoff for her account
As of February
10, 2015, the payoff amount for Mrs***’s account is $318.36. Please note since the
no-interest financing
promotion has expired, Mrs***’s account is accruing interest. The payoff amount updates daily.
If Mrs
*** decides she would like to pay the account balance in full, we as that
she contact us the day she plans to submit the payment for an up-to-date payoff
quote
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 8/30/14, Mr*** purchased a GE dishwasher with
a 1-year limited manufacturer’s warrantyMr*** dishwasher was scheduled
for delivery on 8/31/and received in good order; he did not
elect to receive
Conn’s installation on his unit
We received Mrs*** complaint and found she contacted our
service department on 9/27/stating the door is falling off on the
dishwasherA service appointment was scheduled for 10/3/14; upon inspection
the technician found parts were needed to replace the doorOur records show
there was a delay receiving all the parts for repair therefore Conn’s submitted
a request to the manufacture for a possible exchange however; the manufacture
denied the exchange due to the reported issue was not a functional failure
Once we received all the parts Mrs*** service appointment was scheduled for
11/11/however; Mrs*** informed the service representative that they no
longer needed service at this time due to the dishwasher was being replaced
through their homeowners insurance therefore, the service order was cancelled
At this time we are unable to honor Mrs***’s request for an
exchange; we will need to continue with repairs if service is still neededWe
sincerely apologize for any inconvenience MrAnd Mrs*** experienced as a
result of the service delay and we will mail out a $gift card as a gesture
of goodwill.
If we may be of further
assistance, Mrs*** may contact us at ***
*** ***

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show *** *** made three separate purchases
on
Roman">***. On invoice *** *** ***
purchased a ** 60” TV with a (25-Repair Service Agreement w/Accidental Damage)
and a free ** soundbar with her qualifying purchase; delivery was completed on ***. On invoice *** *** *** purchased a *** *** ***
dinette set which consisted of ten pieces (table top, table leg, (6) side
chairs, and (2) arm chairs) with a limited 1-year manufacturer warranty on all
ten pieces and a free *** 32” TV with her qualifying purchase; due to the ***
dinette set being on back order *** ***’s delivery was completed on ***. On invoice *** *** *** purchased a Franklin
Dakota which consisted of three pieces (sofa, loveseat, and wedge) with a
48-month Furnituregard Plan on all three pieces, a *** cable smart TV
bundle, and a free *** 32” TV with her qualifying purchase; *** ***’s
delivery for those items was completed on ***
We researched *** ***’s complaint and found she contacted
our service department on three separate occasions regarding her sofa and
loveseat dated from *** to***; however one out of the
three service calls were cancelled due to *** *** not being available and
one service call regarding one of her side chairs on ***. *** ***’s last service call was placed on *** she contacted us; stating her sofa and loveseat were not
closing completely and a piece of the units were hanging down, and one of the
side chairs leg was wobble and loose. A service call was scheduled for ***, however *** *** was not available and her service
appointment was rescheduled for *** again ***
*** was not available; therefore service could not be completed. We
attempted to contact *** *** on multiple occasions dated from ***, ***, and *** to schedule an
appointment for service, but we were unsuccessful in our attempts. As of ***, *** *** has a service appointment scheduled for ***
At this time *** ***’s furniture does not meet the
qualifications for an exchange under the Terms and Conditions of the
manufacturer warranty or the Terms and Conditions of the Furnituregard.
Therefore, we are unable to honor her request to return/exchange her sofa,
loveseat, and chair.
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***
Kind regards,
***
***

Thank you for the
opportunity to respond to Mrs***’s additional commentsOur records show
Mrs*** contacted our service department on 12/9/for service on her
icemakerThere was a delay receiving the correct parts needed to complete
repairs due to the model number on the refrigerator was entered incorrectly in
the system however; Conn’s service department was able to obtain the correct
model number and order the necessary parts to Mrs***’s refrigeratorOur
records show Mrs***’s refrigerator was repaired on 1/2/15; the technician
replaced the ice maker and ice container ASMConn’s does offer a 30-day
guarantee on parts and labor on products serviced through Conn’s certified
technicians
In regards to the
$check offered by Conn’s, we show there was a delay processing the check
request due to the holiday seasonHowever; we confirmed Mrs***’s check
request has been submitted for processing and should arrive to her address
listed on file within 7-business daysWe sincerely apologize for any
inconvenience Mrs*** experienced as a result of the delay
If we may be of further
assistance, Mrs*** may contact us at ***
Sincerely,
Dyeisha W***

My complaint is that I spoke with customer service rep regarding the past due amountI never made payment arrangement over the phone. I make payments in the store. In November I went into the store and made a payment which was for October the November payment was suppose to be deferredHowever I keep getting a call about past due. If I didn't make the October payment I would understand the collection call, but payment was made. I didn't set up a payment over the phone so I'm not sure why there is a return paymentI would not have made payment arranges over the phone and then also go into the store and make a payment in NovemberThat would have been two payment made in November which doesn't make sense, if November payment was supposed to be extended to the end of the contract I explain this to the first collection rep and he said things was good and there was misunderstanding and I shouldn't receive anymore callsI'm still getting calls at least to times a day.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conn's did not specify the reason why I did not qualify for a refinance even though I was told by their Collectins Department that I do qualifyAs of now what I'm going to do is pay off the entire remaing balance on the account in *** to close it outI will not do business with Conn's ever againThis issue will not be resolved because I'm getting different respondes from different people within the Conn's companyThis issue will be an "unresolved issue" between me and Conn'sI have stated my issue and have nothing else to say

Thank you for the opportunity to
respond to *** *** complaintOur records show on 4/26/14, *** *** purchased the *** *** living room set which consisted of
four pieces (sofa, loveseat, chair and ottoman) all with a 1-year limited
manufacturer’s warranty*** ***
delivery was scheduled and received in
good order on 5/10/
We received *** ***
complaint and found on 8/13/14; the manufacture approved an exchange only on
*** *** sofa, loveseat and chair due to the units were deemed
irreparable by serviceman*** *** was scheduled and received delivery in
good order for her new sofa, loveseat and chair on 8/18/*** ***
contacted our service department on 11/24/stating the seams were coming
apart on the sofa and loveseatA service appointment was scheduled on
12/20/14; during inspection the serviceman found the arm, center seat cushion
and the cushion core piping was peeling and also the loveseat’s leather was
peeling around the pipingAlthough no damages were reported on the chair and
ottoman, the serviceman also inspected both units and found the leather was
peeling around the pipingBased on the serviceman’s report, the manufacture
approved to continue with service on the furniture and parts were ordered to
complete repairs on all furniture piecesOur record show the parts arrived on
1/05/15; we have attempted to contact *** *** on numerous occasions and
have left voice messages to schedule a repair date but we have been
unsuccessful in our attempts to schedule a repair date
After further review and research
of *** *** complaint, Conn’s has agreed to honor her request to
exchange her furniture set with a different brand of her choice*** ***
may visit her nearest Conn’s location to imitate the exchange processWe
sincerely apologize for any inconvenience *** *** experienced during this
process
If we may be of
further assistance, *** *** may contact customer
service at ***
Sincerely,
Dyeisha W***

Thank
you for the opportunity to respond to Mr***’s complaint. Our records
show on 11/17/14, Mr*** purchased a
*** high efficiency washer and dryer with a (48-month Repair Service
Agreement). Mr***’s signed invoice indicates at the time of purchase
he acknowledged
he was provided a copy of the Repair Service Agreement brochure
and that he understood the coverage associated with the product(s). Mr
*** elected to have his washer and dryer delivered; prior to completing Mr
***’s delivery he requested to have his old washer and dryer relocated to a
different area in his home. Mr***’s delivery was completed on 11/19/14.We
researched Mr***’s complaint and did not find where he has made any attempts
to contact us regarding the alleged damages to his previously owned washer
prior to receiving his complaintTherefore, we are unable to honor Mr***’s
request to fix his previously owned washer; we cannotdetermine
when the reported damages may have occurred since it was not brought to our
attention at the time of delivery.If
we may be of further assistance, Mr*** may contact our Customer Service
Department at ***.Kind
regards,
Jana A***

Thank you for the opportunity to respond to *** *** complaint
Our records show on 6/21/14; *** *** purchased a *** *** ***
recliner, a *** *** sofa, and a *** *** Beige chair and
ottoman all with a 48-month FurnitureGard Plan
We received *** ***
complaint and found he contacted our
service department on 11/22/stating the springs were coming out of his
recliner and the cushion seams were coming apart on his sof* ***
service appointment was originally scheduled on 12/26/with US *** who
currently provides service repairs on furniture purchased from Conn’s*** *** expressed his dissatisfaction with the date of service and requested a
sooner appointmentWe were able to schedule *** *** service appointment
with Montage on 12/09/14; who also provides service repairs for Conn’s
furniture in some regionsDuring the inspection, the serviceman found parts
were needed for repairsOnce we receive the necessary parts, *** *** will be
contacted to schedule a date to complete the repairs
We sincerely apologize for any inconvenience *** *** experience
as a result of delay scheduling his initial service appointment
If we may be of further assistance, *** *** may contact us at
***
Sincerely,
*** ***

Thank you for the opportunity to respond to MrsG***’s
complaint. Our records show on
","sans-serif"Times New Roman">3/07/15, MrsG*** purchased a *** electric dryer with a
(24-month Repair Service Agreement). MrsG*** elected to have her
dryer delivered; we show MrsG*** signed her delivery ticket and delivery
receipt acknowledging her dryer was delivered and received on 3/11/15 in good order.
After researching MrsG***’s complaint we found she contacted
our service department on 4/21/15; stating the dryer was
shutting off during the cycle. A service call was scheduled for 4/27/15; during the inspection the technician found the
motor needed to be replaced. The technician ordered the motor and once it
became available MrsG*** was scheduled for service on 5/09/15. During the service call the technician
attempted to install the new motor; however he discovered the fan needed to be
replaced as well. The technician ordered the fan and scheduled to install
both motor and fan on 5/15/15.
Although, MrsG***’s dryer does not meet the qualifications
for an exchange under the Terms and Conditions of the manufacturer warranty or
the Terms and Conditions of the Repair Service Agreement; Conn’s is willing to
continue with service
If we may be of further assistance, MrsG*** may contact our
Customer Service Department at 1-877-358-
Kind regards,
Jana A***

Mr*** will receive a written response, mailed to the address we have on file within business days of the investigation being completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I am not satisfied with the response provided by Conns because a resolution was not provided As I stated, and they confirmed in their own statement, there was a period of almost months where I was without a working PC During this time, they unsuccessfully attempted to fix the PC times under their extended warranty.Since their technicians proved unable to provide a lasting solution to the problem, their warranty is no good Since the manufacturer's warranty ran out in February 2014, I was left at a great disadvantage.This is simply a case of a big company not doing what is right in principle or by the customer This has been the most degrading experience I've ever had as a consumer This situation has had a negative impact on many aspects of my life It affected my small home based business, my ability to log in to my online classes and negative report on my credit fileNot to mention the numerous calls I've made to their customer service and corporate department, time spent driving back take and forth to take the PC in for repair When you add it all up, it was just simply a waste of my time, my energy, and resources that resulted in me not having a working PC and a charged off account of almost $on my credit report The main reason I purchased my PC from Conns was to build my credit Please tell me how this is fair to any parties involved? Where are the companies ethics, and values?Sincerly Disappointed,
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me after speaking with *** *** and her agreement to send a check for $**for the disposal of my personal property (dishwasher Also, the Conn's representative was not able to pickup the dishwasher due to possible water leak if they pull it out. "They said they did not have anyway to stop water from leaking out of the garbage disposal when they remove the dishwasher drain hose from garbage disposal, so they would have to leave the dishwasher. Today *** *** ***, they removed the damaged television cabinet. Today *** *** spoke to the representative while at my house and gave them instructions to leave the dishwasher. *** *** advised me that she would expedite the check today for $**0.00 and wait to give me credit for the dishwasher until I purchase another, whether it be from Conn's or not. She asked me to call her as soon as I purchase a dishwasher, she would have *** dishwasher picked up and give me the credit then. The invoice they sent to you has a credit for all the balance, if this is so, then great! I will call *** *** to make sure if this is the actual receipt and it hasn't been voiced, due to the fact that she said she would only credit the t v stand at this time

Thank
you for the opportunity to respond to ***’s additional commentsWe
attempted to contact *** on *** to discuss her concerns however;
we were unsuccessful in our attempt and were unable to leave a voice message to
return our call due to the mailbox was full
To
better assist *** regarding her concern we ask that she contact us
directly at *** in attempts to resolve this issue Kind
regards,
***
***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her son's account. The telephone number provided by Mrs*** in her original complaint is not listed in our system. Mrs*** will need to fax over proof from her bank regarding the payment she stated has been debited from her account without her permission. We have no documentation of that fax being receivedAgain, we have provided copies of the payment history on Mr***'s account. If Mr*** believes there is an error, he will need to fax a copy of his full bank statement regarding the payment in question

Thank you
for the opportunity to respond to *** *** complaintOur records show on 11/11/13,
*** *** purchased a *** *** computer with a 1-year limited manufacturer’s
warrantyOn 6/20/14, *** *** contacted us stating the keys were not
responding to strokes on the keyboard
*** *** computer was sent to Conn’s
service center and received on 6/30/14; upon inspection the technician adjusted
the BIOS setting, reset settings back to factory settings and unit tested ok
The computer was returned to the store for pickup on 7/1/*** *** contacted us again on 7/2/stating the computer is still not responding to
strokes on the keyboardThe computer was sent back to service on 7/4/14;
during inspection the technician found the unit had liquid damages and returned
the computer to the store unrepaired due to liquid damages are not covered by
the manufacturer’s warrantyAlthough the reported damages are not covered by
the manufacturer’s warranty, Conn’s has agreed to repair the keyboard as a
goodwill gesture
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My complaint is this has been processing since October Every time I call they keep telling me that it's being processed and promised that it will be resolved in the next couple of weeksThis has been ongoing for too longThey have reported this as non payment on my credit reportThey told me that they have corrected all the negative marks, but I don't have any proof of thatThey keep pushing out the collection callsThere are days that me and my wife get a total of 30+ phone calls from themThis is crazy, I don't understand why it takes months to fix thisConns reached out to us to combine all of our accountsIf I had known it was cause this much trouble I would have left everything as itI hope they haven't applied interest to my account for the months that I've been waiting on them to fix thisPlease help me get this resolvedI don't want to have to get an attorney to fix this.
Regards,
*** ***

On May 28, you provided the following
information:
Thank you for the opportunity to respond to *** *** complaint. We have researched and *** *** complaint and
found his issue has been addressed and resolved. Our records show on 5/25/15, a check
request was submitted in the amount of $for the remaining balance of his
insurance credit. We ask that *** *** allow 5-business days to receive
his refund check. We sincerely apologize to *** *** for the experience
and any inconvenience that has been caused regarding this matter
If we may be of further
assistance, *** *** may contact our Customer Service at ***
Kind regards,
Kathryn *** ***
*** *** ***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/6/2:52:PM and assigned ID ***
Regards,