Conn's Home Plus

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint this response is not acceptable to me because it is the same response that I have been getting for the last almost monthsI am told that the check is in the mail and it is on the way and weeks later it never arrivesI called the number listed and ask to speak with *** *** and guess what? No one at that number knew who she wasI do not have a direct extension to that person and I am told the same information againThe check is in the mailI do not want a check in the mail that never arrives, I want a credit issued on my account in that amountThat way I am sure I get my rebate.
Regards,

My complaint is that I spoke with customer service rep regarding the past due amountI never made payment arrangement over the phone. I make payments in the store. In November I went into the store and made a payment which was for October the November payment was suppose to be deferredHowever I keep getting a call about past due. If I didn't make the October payment I would understand the collection call, but payment was made. I didn't set up a payment over the phone so I'm not sure why there is a return paymentI would not have made payment arranges over the phone and then also go into the store and make a payment in NovemberThat would have been two payment made in November which doesn't make sense, if November payment was supposed to be extended to the end of the contract I explain this to the first collection rep and he said things was good and there was misunderstanding and I shouldn't receive anymore callsI'm still getting calls at least to times a day.Regards,
*** ***

Thank you for the opportunity to respond to MrsG***’s
complaint. Our records show on
","sans-serif"Times New Roman">3/07/15, MrsG*** purchased a *** electric dryer with a
(24-month Repair Service Agreement). MrsG*** elected to have her
dryer delivered; we show MrsG*** signed her delivery ticket and delivery
receipt acknowledging her dryer was delivered and received on 3/11/15 in good order.
After researching MrsG***’s complaint we found she contacted
our service department on 4/21/15; stating the dryer was
shutting off during the cycle. A service call was scheduled for 4/27/15; during the inspection the technician found the
motor needed to be replaced. The technician ordered the motor and once it
became available MrsG*** was scheduled for service on 5/09/15. During the service call the technician
attempted to install the new motor; however he discovered the fan needed to be
replaced as well. The technician ordered the fan and scheduled to install
both motor and fan on 5/15/15.
Although, MrsG***’s dryer does not meet the qualifications
for an exchange under the Terms and Conditions of the manufacturer warranty or
the Terms and Conditions of the Repair Service Agreement; Conn’s is willing to
continue with service
If we may be of further assistance, MrsG*** may contact our
Customer Service Department at 1-877-358-
Kind regards,
Jana A***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her son's account. The telephone number provided by Mrs*** in her original complaint is not listed in our system. Mrs*** will need to fax over proof from her bank regarding the payment she stated has been debited from her account without her permission. We have no documentation of that fax being receivedAgain, we have provided copies of the payment history on Mr***'s account. If Mr*** believes there is an error, he will need to fax a copy of his full bank statement regarding the payment in question

Thank you again for the opportunity to respond to *** ***'s concerns regarding account #***. The account is still in the process of closing. *** *** should receive a close out letter within the next 10-business days. Please note, it may take up to business days for an account to completely close and the close out letter to be mailed. *** *** should not receive any additional collection calls while we are in the process of closing the account.We value *** *** as a customer and sincerely apologize for the delayed closing of her account. Thank you, Cheryle S***

Thank you for the
opportunity to respond to *** ***’s complaintOur records show on
***, *** *** purchased two 65” ** Smart television’s both with a
1-year limited manufacturer’s warranty; no additional coverage was purchased
*** *** elected to pick up both
televisions from our Conn’s warehouse
located in *** ** *** ***
signed his pickup slip acknowledging he received both televisions in good
order
We reviewed ***
***’s complaint and found he contacted our service department on
*** for service on one of his televisionHowever; when asked to verify the
serial number associated with the unit that required service *** ***
refused to provide the information stating the television was mounted on the
wall therefore; we were unable to create a service order*** *** contacted
service again on *** stating half the screen on his television was not
showing the pictureA service appointment was originally scheduled for ***
but after verifying the service location we found *** ***’s television
was located at a place of businessA service representative contacted ***
*** to inform him that we are unable to service item(s) that are used
for commercial use as this void the contract therefore; the service order was
cancelledAs a gesture of goodwill, Conn’s agreed to send a technician to ***
***’s business address to assess the reported damages on ***During
inspection the technician found the television’s panel was cracked which is not
covered under the Terms and Conditions of the manufacturer’s warranty and ***
*** did not purchase accidental coverage to cover the damage
We attempted to contact
*** *** on several occasions (***, *** and ***) to discuss
his concerns however; we have been unsuccessfulAlthough we are unable to
determine when the damages to *** ***’s television occurred, Conn’s is
willing to exchange the television if *** *** is able to provide the
serial number and original packaging associated with the television to verify
there is no physical damage
If we may be of further
assistance, *** *** may contact Customer Service at
***
Kind regards,
*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she
needs to know the payoff for her account
As of February
10, 2015, the payoff amount for Mrs***’s account is $318.36. Please note since the
no-interest financing
promotion has expired, Mrs***’s account is accruing interest. The payoff amount updates daily.
If Mrs
*** decides she would like to pay the account balance in full, we as that
she contact us the day she plans to submit the payment for an up-to-date payoff
quote
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conn's did not specify the reason why I did not qualify for a refinance even though I was told by their Collectins Department that I do qualifyAs of now what I'm going to do is pay off the entire remaing balance on the account in *** to close it outI will not do business with Conn's ever againThis issue will not be resolved because I'm getting different respondes from different people within the Conn's companyThis issue will be an "unresolved issue" between me and Conn'sI have stated my issue and have nothing else to say

Thank you for the
opportunity to respond to Mrs***'s complaint Our records show on 4/23/15, Mrs*** purchased a Frigidaire gas
range and a Frigidaire OTR microwave with a
1-year manufacturer warranty on
both units. Mrs***’s signed invoice indicates at the time of purchase
she acknowledged she was provided a copy of Conn’s Return and Exchange Policy
which states: A consumer has 30-days from the date of purchase to return or
exchange (electronics or appliances) with a required 15% restocking fee.
Mrs*** elected to pick up her range from the El Paso, TX location store
#and elected to pick up her OTR microwave from the local El Paso, TX
warehouse location #124; we show Mrs***’s pick up was complete on 4/28/
After researching
Mrs***’s complaint we found Mrs*** went into her local Conn’s regarding
the property insurance that was purchased. Mrs*** was advised she
would need to provide a copy of the declaration page of her home owners or
renters insurance to have Conn’s Property Insurance cancelled from her
contract/account. Our records show Mrs***’s information was received
and the Conn’s Property Insurance was cancelled and a credit of $was
applied to her account on 5/14/15.
Conn’s has agreed
to honor Mrs***’s request and return the rangeMrs*** has been in
contact with the store manager regarding the approval
Kind regards,
*** ***

On May 28, you provided the following
information:
Thank you for the opportunity to respond to *** *** complaint. We have researched and *** *** complaint and
found his issue has been addressed and resolved. Our records show on 5/25/15, a check
request was submitted in the amount of $for the remaining balance of his
insurance credit. We ask that *** *** allow 5-business days to receive
his refund check. We sincerely apologize to *** *** for the experience
and any inconvenience that has been caused regarding this matter
If we may be of further
assistance, *** *** may contact our Customer Service at ***
Kind regards,
Kathryn *** ***
*** *** ***

Please provide the company information for which you wish to file a complaint
***
*** ** *** ***
*** *** ***
P: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]I am not satisfied with the response provided by Conns because a resolution was not provided As I stated, and they confirmed in their own statement, there was a period of almost months where I was without a working PC During this time, they unsuccessfully attempted to fix the PC times under their extended warranty.Since their technicians proved unable to provide a lasting solution to the problem, their warranty is no good Since the manufacturer's warranty ran out in February 2014, I was left at a great disadvantage.This is simply a case of a big company not doing what is right in principle or by the customer This has been the most degrading experience I've ever had as a consumer This situation has had a negative impact on many aspects of my life It affected my small home based business, my ability to log in to my online classes and negative report on my credit fileNot to mention the numerous calls I've made to their customer service and corporate department, time spent driving back take and forth to take the PC in for repair When you add it all up, it was just simply a waste of my time, my energy, and resources that resulted in me not having a working PC and a charged off account of almost $on my credit report The main reason I purchased my PC from Conns was to build my credit Please tell me how this is fair to any parties involved? Where are the companies ethics, and values?Sincerly Disappointed,
Regards,

Thank you
for the opportunity to respond to *** *** complaintOur records show on 11/11/13,
*** *** purchased a *** *** computer with a 1-year limited manufacturer’s
warrantyOn 6/20/14, *** *** contacted us stating the keys were not
responding to strokes on the keyboard
*** *** computer was sent to Conn’s
service center and received on 6/30/14; upon inspection the technician adjusted
the BIOS setting, reset settings back to factory settings and unit tested ok
The computer was returned to the store for pickup on 7/1/*** *** contacted us again on 7/2/stating the computer is still not responding to
strokes on the keyboardThe computer was sent back to service on 7/4/14;
during inspection the technician found the unit had liquid damages and returned
the computer to the store unrepaired due to liquid damages are not covered by
the manufacturer’s warrantyAlthough the reported damages are not covered by
the manufacturer’s warranty, Conn’s has agreed to repair the keyboard as a
goodwill gesture
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for the
opportunity to respond to *** *** additional commentsWe researched
*** *** complaint and found her dining set was cancelled from her
invoice and refunded due to the table top was no longer availableWe apologized
for the miscommunication regarding the availability of this product and appreciate
*** *** for bring this matter to our attention and will address this
issue with all parties involved to ensure this does not happen in the future
We confirmed that *** *** was not charged the delivery fee of $and the $price
concession that was offered was applied to her account on 4/29/We have no
record that *** *** has contacted our service department regarding any
issues she is experiencing with her furnitureIf *** *** is in need of
service, she may contact our Service Department at ***Again, we
sincerely apologize for any inconvenience *** *** experienced during
this process
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
*** ***
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Thank you for the opportunity to respond to Mrs*** complaintOur records show on 8/30/14, Mr*** purchased a GE dishwasher with
a 1-year limited manufacturer’s warrantyMr*** dishwasher was scheduled
for delivery on 8/31/and received in good order; he did not
elect to receive
Conn’s installation on his unit
We received Mrs*** complaint and found she contacted our
service department on 9/27/stating the door is falling off on the
dishwasherA service appointment was scheduled for 10/3/14; upon inspection
the technician found parts were needed to replace the doorOur records show
there was a delay receiving all the parts for repair therefore Conn’s submitted
a request to the manufacture for a possible exchange however; the manufacture
denied the exchange due to the reported issue was not a functional failure
Once we received all the parts Mrs*** service appointment was scheduled for
11/11/however; Mrs*** informed the service representative that they no
longer needed service at this time due to the dishwasher was being replaced
through their homeowners insurance therefore, the service order was cancelled
At this time we are unable to honor Mrs***’s request for an
exchange; we will need to continue with repairs if service is still neededWe
sincerely apologize for any inconvenience MrAnd Mrs*** experienced as a
result of the service delay and we will mail out a $gift card as a gesture
of goodwill.
If we may be of further
assistance, Mrs*** may contact us at ***
*** ***

Thank you for the opportunity to
respond to *** *** complaintOur records show on 4/26/14, *** *** purchased the *** *** living room set which consisted of
four pieces (sofa, loveseat, chair and ottoman) all with a 1-year limited
manufacturer’s warranty*** ***
delivery was scheduled and received in
good order on 5/10/
We received *** ***
complaint and found on 8/13/14; the manufacture approved an exchange only on
*** *** sofa, loveseat and chair due to the units were deemed
irreparable by serviceman*** *** was scheduled and received delivery in
good order for her new sofa, loveseat and chair on 8/18/*** ***
contacted our service department on 11/24/stating the seams were coming
apart on the sofa and loveseatA service appointment was scheduled on
12/20/14; during inspection the serviceman found the arm, center seat cushion
and the cushion core piping was peeling and also the loveseat’s leather was
peeling around the pipingAlthough no damages were reported on the chair and
ottoman, the serviceman also inspected both units and found the leather was
peeling around the pipingBased on the serviceman’s report, the manufacture
approved to continue with service on the furniture and parts were ordered to
complete repairs on all furniture piecesOur record show the parts arrived on
1/05/15; we have attempted to contact *** *** on numerous occasions and
have left voice messages to schedule a repair date but we have been
unsuccessful in our attempts to schedule a repair date
After further review and research
of *** *** complaint, Conn’s has agreed to honor her request to
exchange her furniture set with a different brand of her choice*** ***
may visit her nearest Conn’s location to imitate the exchange processWe
sincerely apologize for any inconvenience *** *** experienced during this
process
If we may be of
further assistance, *** *** may contact customer
service at ***
Sincerely,
Dyeisha W***

Thank you for
the opportunity to respond to *** ***’s concerns regarding the combining of
her two accounts.
According to
our records, *** *** signed a 30-month retail installment contract on
December 29, which created account #***. This contract
included a 12-month no-interest
financing promotion. *** *** signed another
30-month retail installment contract on June 27, 2014. This contract created account number ***
These two
contracts could not be combined because *** *** has the 12-month no-interest financing
promotion on account #***. When
one contract has the no-interest financing promotion, it cannot be combined
with other retail installment contracts.
*** *** has
not received any negative credit marks on either account. The next payment on account #*** was
due on November 10, with a minimum amount due of $70.87. The next payment on account #*** is not
due until January 10, in the amount of $
We value *** *** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

Thank
you for the opportunity to respond to Mr***’s complaint. Our records
show on 11/17/14, Mr*** purchased a
*** high efficiency washer and dryer with a (48-month Repair Service
Agreement). Mr***’s signed invoice indicates at the time of purchase
he acknowledged
he was provided a copy of the Repair Service Agreement brochure
and that he understood the coverage associated with the product(s). Mr
*** elected to have his washer and dryer delivered; prior to completing Mr
***’s delivery he requested to have his old washer and dryer relocated to a
different area in his home. Mr***’s delivery was completed on 11/19/14.We
researched Mr***’s complaint and did not find where he has made any attempts
to contact us regarding the alleged damages to his previously owned washer
prior to receiving his complaintTherefore, we are unable to honor Mr***’s
request to fix his previously owned washer; we cannotdetermine
when the reported damages may have occurred since it was not brought to our
attention at the time of delivery.If
we may be of further assistance, Mr*** may contact our Customer Service
Department at ***.Kind
regards,
Jana A***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to accept the credit of $but in the future would like Conn's to be better at repairing the issue instead of just sending the unit back in a condition that cannot be usedI did not buy it in that condition and while under warranty should not have it in a non working order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conns said that at the time of my purchase that there wasn't a promotion going on and that is a lie ! They had a banner hanging over where the washer and dryer were sittingThe salesman came up to myself and my son and told us of the promotionHe ( Andre ) fixed my papers and explained about the promotion and had me to sign some papersI did not read them because I have very poor eyesight ( Macular degeneration, cataracts and Corneal Dysterphy in both eyes and I made the mistake of trusting the salesmanHe was fired shortly thereafterI've ben told by three of the salesman at Conns different reasons why they let him go, also they told me on the phone while they were talking to me that I did qualify for the promotion ! Conns is lying and most likely will get away it but you know what , some day we all have to stand before our maker and to what I've seen on their reviews they are doing a lot of people like they are doing me and each one of them will have to answer for what they are doingI want to ask this question, I'm a yr old woman that can't hardly see, very poor health, don't move around very wellWould be going to this trouble if it wasn't trueI know the amount is nothing to them but it would be a big help to meI'm a widow and I need every penny I have to surviveAll I can say to Conns is Lord have mercy on you