Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my issueFirst of all, conns lost my work order ticket two days in a row, disconnected my call several times and never returned any of my phone callsThen two days after *** the manufacturer fixed my fridge because I had to call them my self although I have an extended warranty that I pay extra for every month from connsConns sent someone out on the 23rd two days after the fridge was fixedConns didn't do their job and they dropped the ball big timeI will never purchase from this company againThey're horrible in serving their customersI have yet to receive a refund on food that I lost due to a broken fridge.
Regards,
*** and *** ***

Thank you for the
opportunity to respond to Mrs***'s complaint Our records show on 4/23/15, Mrs*** purchased a Frigidaire gas
range and a Frigidaire OTR microwave with a
1-year manufacturer warranty on
both units. Mrs***’s signed invoice indicates at the time of purchase
she acknowledged she was provided a copy of Conn’s Return and Exchange Policy
which states: A consumer has 30-days from the date of purchase to return or
exchange (electronics or appliances) with a required 15% restocking fee.
Mrs*** elected to pick up her range from the El Paso, TX location store
#and elected to pick up her OTR microwave from the local El Paso, TX
warehouse location #124; we show Mrs***’s pick up was complete on 4/28/
After researching
Mrs***’s complaint we found Mrs*** went into her local Conn’s regarding
the property insurance that was purchased. Mrs*** was advised she
would need to provide a copy of the declaration page of her home owners or
renters insurance to have Conn’s Property Insurance cancelled from her
contract/account. Our records show Mrs***’s information was received
and the Conn’s Property Insurance was cancelled and a credit of $was
applied to her account on 5/14/15.
Conn’s has agreed
to honor Mrs***’s request and return the rangeMrs*** has been in
contact with the store manager regarding the approval
Kind regards,
*** ***

Thank you for the
opportunity to respond to *** *** additional commentsWe researched
*** *** complaint and found her dining set was cancelled from her
invoice and refunded due to the table top was no longer availableWe apologized
for the miscommunication regarding the availability of this product and appreciate
*** *** for bring this matter to our attention and will address this
issue with all parties involved to ensure this does not happen in the future
We confirmed that *** *** was not charged the delivery fee of $and the $price
concession that was offered was applied to her account on 4/29/We have no
record that *** *** has contacted our service department regarding any
issues she is experiencing with her furnitureIf *** *** is in need of
service, she may contact our Service Department at ***Again, we
sincerely apologize for any inconvenience *** *** experienced during
this process
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
*** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to accept the credit of $but in the future would like Conn's to be better at repairing the issue instead of just sending the unit back in a condition that cannot be usedI did not buy it in that condition and while under warranty should not have it in a non working order

Please provide the company information for which you wish to file a complaint
***
*** ** *** ***
*** *** ***
P: ###-###-####

Thank you for the opportunity to respond to Mrs
***’s complaintOur records show on 10/03/13, Mr*** purchased a **
side-by-side refrigerator with a 48-month
Repair Service Agreement PlanWe reviewed Mrs***’s complaint and found
on 2/11/15; Mr*** was approved for an exchange on his refrigerator due to
excessive repairs under the Terms and Conditions of the Repair Service
AgreementWe no longer had the same refrigerator Mr*** purchased
therefore; he received an in-store credit in the amount of $(which is
the original amount paid) to re-select a different refrigeratorOn 2/19/15;
Mr*** re-selected a *** French Door refrigerator for $and
elected to purchase additional coverage for $which was financed on a
separate accountOur records show Mr*** contacted our customer service
department requesting a refund in lieu of an exchange due to Conn’s delivery
team was unable to deliver his new refrigerator to his satisfaction on three
separate occasions (2/26/15, 3/13/and 3/14/15)We show there was a delay
processing the refund to Mr***’s account due to miscommunication regarding
if he wanted to proceed with delivery of a new unit or have the credit refunded
to his accountOn 3/23/15; Mrs*** contacted our customer service
department to express her dissatisfaction with the exchange process and
requested the credit to be applied towards the account therefore; we submitted
a request to issue a credit of $to Mr***’s accountWe show on the
same day (3/23/15) Mr*** contacted us stating he no longer wanted the
credit applied to his account and requested to continue with service on his refrigerator
Our records show on 3/28/15, we cancelled Mr***’s invoice for the
*** French Door refrigerator and additional warranty; no account has
been created for the exchange that was initiatedAlthough Mr*** requested the credit to no
longer be applied to his account, we show on 3/30/a credit of $was
credited to his account which closed the accountWe spoke to Mrs*** on
3/31/15; during conversation she stated they no longer wanted to receive the
refund because they invested more into the refrigerator than the credit given
Mrs*** also stated that a technician did come out to service their
refrigerator however; they are still having issues with the unitWe have
submitted a request to our Accounting Department to reverse the credit of
$on Mr***’s account because they are requesting to continue with
service instead of receiving an exchange or refundOnce the credit is applied
back on Mr***’s account, he will be responsible for the remaining balance
We sincerely apologize for any inconvenience Mrand Mrs*** experienced
during this processIf we may be of further assistance, Mrs***
may contact customer service at 1-877-358-
Kind regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
After being bullied into doing business with Conns I gave in and selected a smaller and different color washerPlease note, I have not had any problems with the drier and have been using it happilyI want to be sure that the Revdex.com knows how bad I was treated by this companyAfter the last offer Conns made through the Revdex.com, I immediately called the given and asked for a refundI was told my credit would be negatively effected if Conns had to retrieve the washer for a refundShe also told me I was not keeping up with my part of the contractI emailed Conns right back via Revdex.com, after I hung up and did not receive a replySomething that happens often when dealing with Conns
The bottom line is this, I had to wait weeks each time the washer broke for service which in turn stretched out the time of purchase to over daysI believed in the company and the repair personAfter the 1st and 2nd time the washer broke, I requested an EXCHAN** for the ***e washerI was told noI was told over and over ***sung had to approve an exchan** or refundThat, come to find out, is not trueI reached out to ***sung and was told it was the mechanics Conns sent out that broke the washer and made it worseI sent a copy of the work order with the mechanics name and number to verify as well as pictures of the broken mechanism ***sung replaced The mechanism I still haveA ***sung representative also informed me that ***sung does NOT refund or exchan** ONLY fix the problem I will be happy to share that email
Revdex.com, I was sold a lemonI was declined an exchan**, and after much hassle I requested a refund so I can take my business elsewhereThat is what I am not happy withI purchased a brand new washer and it has not worked since it was deliveredI do not appreciate the implications made from ConnsMy request for a refund had nothing to do with I had bad service, was sold a lemon, waited on Conns time frame, had no washer to use for months, there is water and mildew dama** from the washer, my downstairs stinks, and forced to exchan** at the end with a "Store Credit" instead of refund for the remaining difference
Yesterday, I went into the store with a heavy heartI first called the Conns on Katy freeway in Katy to assure everything was clearOf course noone called me back, so I had to go to the storeOnce I got to the store, I was told by the floor associate the exchan** expiredI was given the number to callNot once did the mana**r come to talk to meI told the floors sales person to tell the mana**r to call the himself since I always **t the run around I left the store and called anywayI called the number at 1:48, spoke with TiffanyShe assured me everything was ok and to go back to the storeI called the store and spoke with ***, the mana**rI told him to call and verifyWith MUCH persuasion, *** agreed to call the numberat 1:I called backat 2:I was transferred Seven, yes, SEVEN times and was finally hung up on the 8th transfer, as usualI was told the return expired and ***sung would have to approve the exchan** again, I was told to call *** *** office, I was told I had to talk to this department, that department, and this departmentI told the entire story SEVEN times before I was transferred for the 8th time and got hung up on (it was a man)Finally, *** contacted me back and was able to set up the exchan**.
I went back to the store and since there was not a top loader the size I had or the color, I was FORCED to downsize to a washer that did not match the drier I haveI was also told that I had to pay the differenceI was GIVEN store credit for the difference in price*** was very clear about that.
This problem will stay unresolved unless I **t a refund that will not effect my credit OR I see the difference credited to my account and not in the form of a store creditForgive me, but I am sure you will understand my hesitancy in trusting anything since much of what I was told turned out to be untrueReferring to the last Revdex.com email sent to meI just gave up and was still given the run aroundMy feeling after this experience is Conns will give the run around to purposely stretch out the time in their favorFunny how I have been waiting for a response and the day after I give in I **t contacted from ConnsWhy didn't I **t a response soonerOh, I received a messa** from *** ***I called the number and finally hung upI then called the *** number and it just rangI will call ** momentarily to confirm the credit is in fact a credit to my account and not a store creditAfter all, I do not plan on going back and will close the account once the credit or refund is receivedOh, the washer is not due to be delivered until Friday, *** **There is still time to give me a refund that will not effect my credit report and do the right thingThe only person hurt in all of this is me and my eight children.
Regards,
*** ***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on *** *** ** and assigned ID ***
Regards,

Thank
you for the opportunity to respond to Mrs***'s complaintOur records show on 6/12/12; Mrs*** purchased a ** side-by-side refrigerator with a 48-month Repair Service Agreement Plan
We received Mrs***'s complaint and found
there were two service calls on her refrigerator that was
completed on 10/17/
and 2/18/Our records show on 2/20/15, Mrs*** contacted our service
department again stating the refrigerator was not coolingAfter further review
of Ms***'s service needs, Conn's has agreed to exchan** her refrigerator
Our records show we no longer have the same refrigerator Mrs*** originally
purchased therefor; she will receive an in-store credit to re-select another
unit for up to $which is the original amount paidMrs*** may visit
her nearest Conn's to initiate her
approved exchangeWe sincerely apologize for any inconvenience Mrs***
experienced during this process
We have also attached a food loss claim for
Mrs*** to fill out and return for processing
If we may be of further
assistance, Mrs*** may customer service at 1-877-358-
Kind regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with Ithis resolution.]
I dont accept this solution*** required me to pay the difference in the ineffective dryer and the replacement dryerI paid $** with no warrantyThey wouldnt honor the warranty I had left on the defective dryerThey also wouldn't allow me to use the *** gift card they mailed meThese gift cards expired in *** ***They dont communicate well, have poor management and didnt try to assist me in a timely mannerThey also wouldnt honor my warranty or try to help me since I was without a dryer for monthsI should be compensated for going to the laundromat and my account should be paid of* is a con and I never should have stepped foot in their doors
Regards,

Thank you for
the opportunity to respond to Mrand Mrs*** concerns regarding
account #***. Mrand Mrs
*** stated they make their payments every month; however, they continue
to receive collection calls
According to
our records, Mrand Mrs
*** signed a 32-month retail installment
contract on October 21, 2013. The
minimum monthly payment due each month is $253.84. Mrand Mrs*** account became past
due in September 2014. The payment that
was scheduled on September 13, paid August’s payment. A partial payment in the amount of $
was processed on October 31, and another partial payment in the amount of
$was paid on November 14, 2014.
These two partial payments paid September’s payment.
The account is
currently past due from December 21, 2014.
The total amount past due is $512.68.
The total amount due this month is $766.52.
When the payment is late,
we begin call attempts as a reminder to ensure payments will be
made timelyIt is a practice for our company to begin call attempts the
first day the payment is lateTo prevent the calls Mrand Mrs*** have the option to pay on-line, in their local
Conn's store, by mail, or over the phone if it is more convenient for them,
before their due dateAdditionally, if Mrand Mrs
*** pay date has changed, they may benefit from requesting a change of their
due date each month. We ask that Mrand Mrs*** contact us if they would find this
beneficial. Please note, the account
must be paid current before we can adjust the due date.
We value Mrand Mrs*** as customers and appreciate them bringing their
concerns to our attention. We have attached
copy of Mrand Mrs*** payment history for their recordsThank you,*** ***

Revdex.com:This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/31/4:26:PM and assigned ID ***.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I don't agree with the response because the extended warranty had been expired weeks only and its the same issue as before according to the tech
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They don't have documentation I will have to look for the paper I was given at pick up and get back to them
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]To whom it may concern: My name is *** *** complaint #*** and I have been having an ongoing situation in which has neot even been close to a resolutionRecently, Conn's Appliances responded to the Revdex.com only to imply that "they have decided to honor my exchange" due to the contract dependencyBut, the information in which they presented to the Revdex.com was inacurate as well as incorrectPreviously, I sent the Revdex.com screen shots of my contract in order to provide proof towards my claimOn the other hand, I am unable to provide proof of my service attempts (totaling 9) due to the fact that there is no way in which for one to personally document such instancesBut, there is another way in which one could acquire the accurate amount of service attempts by investigating Conns recording technologyOnce listened to one will here me ask a conns representative how many service attempts do I have in which he or she replied, clearly, nineAlso, the documentation which was notated on the service departments end "falsely documented my initial callsAs stated previously, there is no way in which for one to personally document such instances eitherThus, in every service attempt that I have had has always been the result of the "** ** *** (* *** ***)" in addition to other additives Conns technicians have added in regards to problems with my deviceThis includes the *** ***The problem is that they have given me a "simple exchabge" due to their personal realization of "illegally updating a consumers contract." Considering that my contract has been updated or failed to give that particular location an updated version, I believe that all poiunts within my contract be eradicated and I should get the next similar device without having to pay the difference or establishing a new credit line considering that I paid for a faulty warranty totaling up to 350m dollarsI have spent an additive expense over the past three years of approximaetly 3,between ***, gas to pick up my *** from the actual service department when it is supposed to be delivered (HRS), time of from work (Hour/Full-time student), and an additive amount of expenses within my studies through my *** *** in which my *** *** *** *** are voluntarily willing to provide any documentation necessary on my behalf in regards to this situationThis is also a problem within this issue considering that my *** crashed not days back from a conns technician (December 23, 2014-January 22, 2015)Furthermore, I have requested documentations of my service requests and provided them with a ligitament fax number in which they have also denied me access toAll in all, my *** starts back April 16, and I certainly do not have my exchange due to the fact that they want a difference in the balance of approximately I have already paid the amount for the exchange through the actual account and the only thing left is about dollars interestI have paid approximately 1,and the similar device is 1,I also originally put down 30-% down of the original device with the extended warranty in which totaled to dollars down just to establish the credit lineI do not believe that as a consumer that had a contract unknowingly no good should have to pay the difference due to the performing illegal acts of unprofessional, practices, and ethicsI believe that this needs to be addressedMoreover, if I do not have the exchange by April 16, than I will have to pursue legally and send them a certified mail of me suing them in which I believe a judge would have no problem doing considering their faulty practices.Respectfully yours,*** ***
Regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The settlement that would be satisfactory to me would be reimbursement of the $Small Claims filing fee and replacement of the complete furniture group that I purchased by October 21, My Small Claims case will remain active until this is resolved
Regards,
*** ***

Thank you for the opportunity to respond to *** ***’s concerns
regarding account #***. *** ***
stated she purchased a computer and a bed; however, the bed was not in
stock. She signed a replacement contract
removing the bed and she kept the
computer
According to our records, *** *** signed a 24-month replacement
contract on July 25,
2014. That contract stated the
first payment was due on September 4, 2014.
*** *** began receiving collection calls when her payment became past
due.
*** *** made a down payment of $for the total amount of the
contract including the bed. When the
replacement contract was implemented, the $transferred to the new
contract.
The payoff balance on the account as of September 30, is
$1142.53. This includes a past due
payment of $63.77. If *** *** would
like to pay the account balance in full, we ask that she call the day she plans
to submit the payment for an up-to-date payoff quote
We value *** *** as a customer and appreciate her bringing this
matter to our attention

Thank you for the opportunity to respond to *** *** additional commentsAs previously stated Conn’s has agreed to honor
*** *** request to receive a refund in lieu of an exchange under the
Terms and Conditions of the FurnitureGard Plan.
As stated, in the Furnituregard Plan Terms and Conditions 8)E. Replacement of a product or Provision of a
Conn’s store credit will fulfill this Plan in its entirety therefore we are unable
to honor *** *** request for a refund of the Furnituregard Plan. We have confirmed the store credits have been
applied to *** *** account and we are processing the credit balance
refund of $ to close the account today.
We ask that *** *** please allow 7-business days to receive the
refund check
If we may be of further assistance, *** *** may contact Customer Service at ***
Kind regards,
Kathryn J***

Thank you for the opportunity to respond Mrs***'s
concerns regarding mail she has been receiving
We have place a cease and desist on Mrs***'s address so she will not receive any further mailings. Please allow up to hours for the cease and desist to
process. We ask that if Mrs*** receive any further mailings after the hours, that she contact us so we may investigate further.,We value Mrs*** as a customer and sincerely apologize for any inconvenience she has experienced due to this matter.Thank you,Cheryle ***

New Roman"">Thank you for the opportunity to
respond to ***’ complaint. Our records show on***, *** purchased a *** 55”
*** *** ** *** TV with a (25-month Repair Service Agreement w/Accidental
Damage) and a *** soundbar with a (limited 1-year manufacturer
warranty). *** signed invoice indicates at the time of purchase
he acknowledged he was provided a copy of Conn’s Return and Exchange Policy
which states: A consumer has 30-days from the date of purchase to return or
exchange (electronics and appliances) with the required 15% restocking
fee. *** elected to take his TV and soundbar from our Charlotte,
NC location store #***; *** signed his invoice acknowledging both items
were received in good order
After researching ***’
complaint we found he contacted our service department on*** (2-days) after taken his TV and
soundbar from the store; stating the television picture was distorted.
We attempted to schedule *** for service; however he refused to have
his TV assessed and stated he would return the unit. After further
research we found *** later returned his television and soundbar; **
***’ $down-payment was used towards his 15% restocking fee. We
confirmed with the Operation Manager at store #*** he assessed the unit while
*** was present and was unable to duplicate the problem that he
mentioned in his complaint. Therefore, we are unable to honor ***’
request to refund the $restocking fee
If we may be of further
assistance, *** may contact our Customer Service Department at ***
Kind regards,
*** ***
5/25/
Complaint
I have been getting repeat phone calls from Conns representatives asking for a *** ***I have explained repeatedly to Conns that I do not know this person or why she is using my phone number and asked them to stopOn *** Conns stated the calls will continueAny help would be greatly
appreciatedThank you
Desired Resolution
I would like Conns to stop calling asking for a person I don't know
Consumer Business Dialog