Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am only rejecting this last offer because the delivery fee credit was not listed this time. I feel that we are at a standstill and I just want this to be over. I will accept the exchange of furniture and the 10% credit offered by Conn's and resolve this matter, but I did not want to accept an offer that did not include everything, because clearly I am still at a loss. Unfortunately MsW*** stated that Conn's would come out on Sunday 11/09/14, but no one from Conn's delivery contacted me to make delivery of the entire bedroom set. I spoke to Conn's delivery manager Ted on Friday 11/07/and he wanted to come and bring slats and exchange the rails. He said he would be calling me back after speaking with someone in corporate and I have not heard from him as of yet
Regards,*** * ***

Mr*** will receive a written response, mailed to the address we have on file within business days of the investigation being completed

Thank you for the opportunity to respond to Mr*** complaint. Our records show on 10/05/14, Mr*** purchased
a
Sony soundbar with a 24-month Repair Service Agreement. Mr***
elected to pick up his soundbar from our Denver, CO location; Mr*** signed
acknowledging his soundbar was received in good order
Mr*** contacted us on 10/22/14; stating his Sony
soundbar was not compatible with his television and he wanted to exchange the
unit. Mr*** was advised he is still within the Return and Exchange
Policy and may return/exchange his soundbar with a 15% restocking fee which
expires on 11/05/14. We spoke with the Operation manager who
stated Mr*** may contact his local Conn’s location for assistance with
troubleshooting the soundbar
At this time we are unable to honor Mr***’s request to waive
the 15% restocking fee
If we may be of further assistance, Mr*** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to Mrs
***’s complaintOur records show on 10/03/13, Mr*** purchased a **
side-by-side refrigerator with a 48-month
Repair Service Agreement PlanWe reviewed Mrs***’s complaint and found
on 2/11/15; Mr*** was approved for an exchange on his refrigerator due to
excessive repairs under the Terms and Conditions of the Repair Service
AgreementWe no longer had the same refrigerator Mr*** purchased
therefore; he received an in-store credit in the amount of $(which is
the original amount paid) to re-select a different refrigeratorOn 2/19/15;
Mr*** re-selected a *** French Door refrigerator for $and
elected to purchase additional coverage for $which was financed on a
separate accountOur records show Mr*** contacted our customer service
department requesting a refund in lieu of an exchange due to Conn’s delivery
team was unable to deliver his new refrigerator to his satisfaction on three
separate occasions (2/26/15, 3/13/and 3/14/15)We show there was a delay
processing the refund to Mr***’s account due to miscommunication regarding
if he wanted to proceed with delivery of a new unit or have the credit refunded
to his accountOn 3/23/15; Mrs*** contacted our customer service
department to express her dissatisfaction with the exchange process and
requested the credit to be applied towards the account therefore; we submitted
a request to issue a credit of $to Mr***’s accountWe show on the
same day (3/23/15) Mr*** contacted us stating he no longer wanted the
credit applied to his account and requested to continue with service on his refrigerator
Our records show on 3/28/15, we cancelled Mr***’s invoice for the
*** French Door refrigerator and additional warranty; no account has
been created for the exchange that was initiatedAlthough Mr*** requested the credit to no
longer be applied to his account, we show on 3/30/a credit of $was
credited to his account which closed the accountWe spoke to Mrs*** on
3/31/15; during conversation she stated they no longer wanted to receive the
refund because they invested more into the refrigerator than the credit given
Mrs*** also stated that a technician did come out to service their
refrigerator however; they are still having issues with the unitWe have
submitted a request to our Accounting Department to reverse the credit of
$on Mr***’s account because they are requesting to continue with
service instead of receiving an exchange or refundOnce the credit is applied
back on Mr***’s account, he will be responsible for the remaining balance
We sincerely apologize for any inconvenience Mrand Mrs*** experienced
during this processIf we may be of further assistance, Mrs***
may contact customer service at 1-877-358-
Kind regards,
Dyeisha
W***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/6/2:52:PM and assigned ID ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me after speaking with *** *** and her agreement to send a check for $**for the disposal of my personal property (dishwasher Also, the Conn's representative was not able to pickup the dishwasher due to possible water leak if they pull it out. "They said they did not have anyway to stop water from leaking out of the garbage disposal when they remove the dishwasher drain hose from garbage disposal, so they would have to leave the dishwasher. Today *** *** ***, they removed the damaged television cabinet. Today *** *** spoke to the representative while at my house and gave them instructions to leave the dishwasher. *** *** advised me that she would expedite the check today for $**0.00 and wait to give me credit for the dishwasher until I purchase another, whether it be from Conn's or not. She asked me to call her as soon as I purchase a dishwasher, she would have *** dishwasher picked up and give me the credit then. The invoice they sent to you has a credit for all the balance, if this is so, then great! I will call *** *** to make sure if this is the actual receipt and it hasn't been voiced, due to the fact that she said she would only credit the t v stand at this time

Thank you for
the opportunity to respond to Mrand Mrs*** concerns regarding
account #***. Mrand Mrs
*** stated they make their payments every month; however, they continue
to receive collection calls
According to
our records, Mrand Mrs
*** signed a 32-month retail installment
contract on October 21, 2013. The
minimum monthly payment due each month is $253.84. Mrand Mrs*** account became past
due in September 2014. The payment that
was scheduled on September 13, paid August’s payment. A partial payment in the amount of $
was processed on October 31, and another partial payment in the amount of
$was paid on November 14, 2014.
These two partial payments paid September’s payment.
The account is
currently past due from December 21, 2014.
The total amount past due is $512.68.
The total amount due this month is $766.52.
When the payment is late,
we begin call attempts as a reminder to ensure payments will be
made timelyIt is a practice for our company to begin call attempts the
first day the payment is lateTo prevent the calls Mrand Mrs*** have the option to pay on-line, in their local
Conn's store, by mail, or over the phone if it is more convenient for them,
before their due dateAdditionally, if Mrand Mrs
*** pay date has changed, they may benefit from requesting a change of their
due date each month. We ask that Mrand Mrs*** contact us if they would find this
beneficial. Please note, the account
must be paid current before we can adjust the due date.
We value Mrand Mrs*** as customers and appreciate them bringing their
concerns to our attention. We have attached
copy of Mrand Mrs*** payment history for their recordsThank you,*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account
#***. Mrs*** stated she
thought the account was paid in full but received a call in January regarding
the outstanding balance
According to
our records, Mrs*** signed a
32-month retail installment contract on
November 21, 2013. This contract
included a 12-month no-interest financing promotion. The amount financed to be paid off within the
12-month promotion was $Mrs*** paid a total of $2819.92. This left an outstanding invoice balance of
$2301.92. The invoice balance was not
paid in full before the Cash-option expiration date; therefore, the account
accrued interest.
A Cash-option
letter was mailed to the correct address on file on October 21, letting
Mrs*** know the no-interest financing offer was about to expire and
notified her of the balance remaining on the account. Mrs***’s account was in paid ahead
status because of the large payment processed on June 30, so she did not
receive additional calls
The current
payoff balance as of March 11, is $3008.74. Please note the account balance updates
daily. If Mrs*** would like to pay
the account balance in full we ask that she contact us the day she plans to
submit the payment for an up-to-date payoff quote.
We value Mrs*** as a customer and appreciate her brining her concerns to our
attention. If Mrs*** has additional
concerns regarding her ** *** account, she will need to contact them. She can obtain their contact number from the
back of her ** ***. Thank you,Cheryle S***

Thank you for the opportunity to respond to *** *** additional
comments. We have reviewed *** ***
most recent service call and found the previous inspections were on another
mattress. After evaluating the
inspection report on the *** *** *** queen mattress; Conn’s has
agreed exchange the mattress as a gesture of goodwill for the delay and
miscommunication In attempt to contact
*** *** we spoke with her daughter and informed her of the approved exchange.
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
When I purchased the items, the salesman never informed me the the items did not qualify for a month interest free optionHe insured me numerous times that as long as I paid off my balance within months, I would not incur any interest fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
The settlement that would be satisfactory to me would be reimbursement of the $Small Claims filing fee and replacement of the complete furniture group that I purchased by October 21, My Small Claims case will remain active until this is resolved
Regards,
*** ***

Thank you for the opportunity to respond to Mr*** complaint. After researching Mr*** complaint we found his issue has been addressed and $was cancelled from his invoice. Our records show Mr*** signed a new contract and his account was open
on 10/18/14. We sincerely apologize to Mr*** for the experience and any inconvenience that was caused as a result of delay. If we may be of further assistance, Mr*** may contact Customer Service Department at *** Kind regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I don't agree that we should be responsible for any remaining balance As I have mentioned before we have other accounts with Conn"s which I am in good standing with and have paid one with the year same as cash option and am also paying the second account with that same pay option I had the same intentions with the living room furniture account and therefore I should not have to pay any remaining balance I WOULD LIKE FOR YOUR COMPANY TO PICK UP THE FURNITURE WITH NO REPERCUSSIONSI WAS UNDER THE IMPRESSION THAT WE WERE ONLY TO COMMUNICATE THROUGH THE Revdex.com WEBSITE UNTIL THIS MATTER IS RESOLVED AND THAT WE HAVE DAYS IN WHICH TO RESPOND AFTER A MESSAGE HAS BEEN SENT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
After being bullied into doing business with Conns I gave in and selected a smaller and different color washerPlease note, I have not had any problems with the drier and have been using it happilyI want to be sure that the Revdex.com knows how bad I was treated by this companyAfter the last offer Conns made through the Revdex.com, I immediately called the given and asked for a refundI was told my credit would be negatively effected if Conns had to retrieve the washer for a refundShe also told me I was not keeping up with my part of the contractI emailed Conns right back via Revdex.com, after I hung up and did not receive a replySomething that happens often when dealing with Conns
The bottom line is this, I had to wait weeks each time the washer broke for service which in turn stretched out the time of purchase to over daysI believed in the company and the repair personAfter the 1st and 2nd time the washer broke, I requested an EXCHAN** for the ***e washerI was told noI was told over and over ***sung had to approve an exchan** or refundThat, come to find out, is not trueI reached out to ***sung and was told it was the mechanics Conns sent out that broke the washer and made it worseI sent a copy of the work order with the mechanics name and number to verify as well as pictures of the broken mechanism ***sung replaced The mechanism I still haveA ***sung representative also informed me that ***sung does NOT refund or exchan** ONLY fix the problem I will be happy to share that email
Revdex.com, I was sold a lemonI was declined an exchan**, and after much hassle I requested a refund so I can take my business elsewhereThat is what I am not happy withI purchased a brand new washer and it has not worked since it was deliveredI do not appreciate the implications made from ConnsMy request for a refund had nothing to do with I had bad service, was sold a lemon, waited on Conns time frame, had no washer to use for months, there is water and mildew dama** from the washer, my downstairs stinks, and forced to exchan** at the end with a "Store Credit" instead of refund for the remaining difference
Yesterday, I went into the store with a heavy heartI first called the Conns on Katy freeway in Katy to assure everything was clearOf course noone called me back, so I had to go to the storeOnce I got to the store, I was told by the floor associate the exchan** expiredI was given the number to callNot once did the mana**r come to talk to meI told the floors sales person to tell the mana**r to call the himself since I always **t the run around I left the store and called anywayI called the number at 1:48, spoke with TiffanyShe assured me everything was ok and to go back to the storeI called the store and spoke with ***, the mana**rI told him to call and verifyWith MUCH persuasion, *** agreed to call the numberat 1:I called backat 2:I was transferred Seven, yes, SEVEN times and was finally hung up on the 8th transfer, as usualI was told the return expired and ***sung would have to approve the exchan** again, I was told to call *** *** office, I was told I had to talk to this department, that department, and this departmentI told the entire story SEVEN times before I was transferred for the 8th time and got hung up on (it was a man)Finally, *** contacted me back and was able to set up the exchan**.
I went back to the store and since there was not a top loader the size I had or the color, I was FORCED to downsize to a washer that did not match the drier I haveI was also told that I had to pay the differenceI was GIVEN store credit for the difference in price*** was very clear about that.
This problem will stay unresolved unless I **t a refund that will not effect my credit OR I see the difference credited to my account and not in the form of a store creditForgive me, but I am sure you will understand my hesitancy in trusting anything since much of what I was told turned out to be untrueReferring to the last Revdex.com email sent to meI just gave up and was still given the run aroundMy feeling after this experience is Conns will give the run around to purposely stretch out the time in their favorFunny how I have been waiting for a response and the day after I give in I **t contacted from ConnsWhy didn't I **t a response soonerOh, I received a messa** from *** ***I called the number and finally hung upI then called the *** number and it just rangI will call ** momentarily to confirm the credit is in fact a credit to my account and not a store creditAfter all, I do not plan on going back and will close the account once the credit or refund is receivedOh, the washer is not due to be delivered until Friday, *** **There is still time to give me a refund that will not effect my credit report and do the right thingThe only person hurt in all of this is me and my eight children.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They don't have documentation I will have to look for the paper I was given at pick up and get back to them
Regards,

Thank you for
the opportunity to respond to Mrs***’s concerns regarding an account
Mrs***
stated she has received phone calls regarding an account that is not hers
According to
our records, the phone number provided by Mrs*** was linked to a
Conn’s account
in error
We have placed
a cease and desist on the telephone number provided by Mrs***. If she should receive any additional calls,
we ask that she contact us directly so we may address the matter further
We sincerely
apologize for any inconvenience Mrs*** experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with Ithis resolution.]
I dont accept this solution*** required me to pay the difference in the ineffective dryer and the replacement dryerI paid $** with no warrantyThey wouldnt honor the warranty I had left on the defective dryerThey also wouldn't allow me to use the *** gift card they mailed meThese gift cards expired in *** ***They dont communicate well, have poor management and didnt try to assist me in a timely mannerThey also wouldnt honor my warranty or try to help me since I was without a dryer for monthsI should be compensated for going to the laundromat and my account should be paid of* is a con and I never should have stepped foot in their doors
Regards,

Thank you for the opportunity to respond to *** ***’s concerns
regarding account #***. *** ***
stated she purchased a computer and a bed; however, the bed was not in
stock. She signed a replacement contract
removing the bed and she kept the
computer
According to our records, *** *** signed a 24-month replacement
contract on July 25,
2014. That contract stated the
first payment was due on September 4, 2014.
*** *** began receiving collection calls when her payment became past
due.
*** *** made a down payment of $for the total amount of the
contract including the bed. When the
replacement contract was implemented, the $transferred to the new
contract.
The payoff balance on the account as of September 30, is
$1142.53. This includes a past due
payment of $63.77. If *** *** would
like to pay the account balance in full, we ask that she call the day she plans
to submit the payment for an up-to-date payoff quote
We value *** *** as a customer and appreciate her bringing this
matter to our attention

Thank you for the opportunity to respond to *** ***
concerns regarding account #***. *** *** stated he was told he would have 12-months same as cash on his
purchase
According to our records *** *** signed a 32-month
retail installment contract on *** 2,
2014. His purchase did qualify for the 12-months
no-interest financing promotion; however, it was not added to his
contract
We have submitted the request to add the 12-months
no-interest financing promotion to *** *** contract. Please allow
7-business days for the process to be complete
We value *** *** as a customer and sincerely apologize
for any inconvenience he has experienced due to this matterThank you,*** ***

New Roman"">Thank you for the opportunity to
respond to ***’ complaint. Our records show on***, *** purchased a *** 55”
*** *** ** *** TV with a (25-month Repair Service Agreement w/Accidental
Damage) and a *** soundbar with a (limited 1-year manufacturer
warranty). *** signed invoice indicates at the time of purchase
he acknowledged he was provided a copy of Conn’s Return and Exchange Policy
which states: A consumer has 30-days from the date of purchase to return or
exchange (electronics and appliances) with the required 15% restocking
fee. *** elected to take his TV and soundbar from our Charlotte,
NC location store #***; *** signed his invoice acknowledging both items
were received in good order
After researching ***’
complaint we found he contacted our service department on*** (2-days) after taken his TV and
soundbar from the store; stating the television picture was distorted.
We attempted to schedule *** for service; however he refused to have
his TV assessed and stated he would return the unit. After further
research we found *** later returned his television and soundbar; **
***’ $down-payment was used towards his 15% restocking fee. We
confirmed with the Operation Manager at store #*** he assessed the unit while
*** was present and was unable to duplicate the problem that he
mentioned in his complaint. Therefore, we are unable to honor ***’
request to refund the $restocking fee
If we may be of further
assistance, *** may contact our Customer Service Department at ***
Kind regards,
*** ***
5/25/
Complaint
I have been getting repeat phone calls from Conns representatives asking for a *** ***I have explained repeatedly to Conns that I do not know this person or why she is using my phone number and asked them to stopOn *** Conns stated the calls will continueAny help would be greatly
appreciatedThank you
Desired Resolution
I would like Conns to stop calling asking for a person I don't know
Consumer Business Dialog