Conn's Home Plus

Thank you for the
opportunity to respond to *** ***’s complaintOur records show on
***, *** *** purchased a *** *** *** *** sofa with a
48-month FurnitureGard Plan*** *** elected to pickup her sofa from our
Conn’s warehouse located in ***,
TX
After further research
regarding *** ***’s complaint we found on ***, she was approved for an
exchange on her sofa and received an in-store credit of $(the original
amount paid) to re-select another furniture pieceOur records show ***
*** returned the damage sofa to the warehouse; a new invoice (***) was
created on *** for a new *** *** sofa and a 48-month FurnitureGard
Plan*** *** later returned to her local Conn’s and requested to receive
a refund in lieu of the exchangeOn ***, ***’s invoice was
completely cancelled however; the request to apply the credit of $in
lieu of the exchange was not initially processedAs of ***, we have
submitted a request to apply the approved credit of $to close ***
***’s account; please allow 7-business days for the credit to apply to
her account
*** *** has been
contacted and is aware of the approval. Regarding
the property insurance cancellation, *** *** acknowledges she does not
have homeowners or renters insurance therefore we were unable to honor her request
to cancel the coverage. We can, however,
cancel the other optional insurance coverage that was elected once we receive
*** ***’s written request. We
sincerely apologize for any inconvenience *** *** experienced during this
process
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
*** ***

Thank you for the opportunity to
respond to Mr*** complaint. Our records show Mr*** did contact
us on 10/2/and the left side mechanism has been ordered for his
recliner. The mechanism will be shipped
directly to Mr*** once received he may contact US Quality Furniture
directly at *** to schedule an appointment to have it
installed. We sincerely apologize to Mr
*** for the experience he has had regarding this repair
If we may be of further
assistance, Mr*** may contact Customer Service at ***
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint On 11/24/complaint *** was resolved with the following message from Conns "Thank you for the opportunity to respond to *** ***s concerns regarding account #*** *** stated he sent a bank draft in October to pay off the account; however, the payment was not posted to the account.According to our records, we received *** ***s payment on November 21, We have updated the account to close*** *** overpaid the account by $so he will receive a refund check in the mail.Please allow 10-business days for the account to update and closeThe refund check will be mailed to the address on fileIn the event *** *** does not receive the refund check, we ask that he call so we may track itWe value *** *** as a customer and sincerely apologize for any inconvenience he has experienced due to this matterThank you,*** ***"I still have not received my refundI called at 5:pm on 12/09/and was told there is no such person as *** ***Additionally I was told that at 5:pm 12/09/my refund was authorized to be mailed and it will be to days.Obviously Conn's has provided information to the Revdex.com in it's first message by ***1st of all I sent a cashed check to the Revdex.com as proof the debt was paid in full on 10/15/vice 11/21/as she claimsSecondly they still have not provided my refund as required within the time frame allottedI would like my refund mailed overnight to me from this company to complete this complaintThis company has harassed me numerous time with telephone calls when they believed that I had not paid my debt on time and now when they have failed to pay their debt on time there is no penaltyPlease assist me.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want my money that is owed
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My husband had already made arrangements prior to the several fraudulent attempts accessed to my accountObviously,that's why I filed this complaint in the first place, knowing of the prior NSF.I would have NEVER allowed access FOUR more times that added fees"Conn's" is a name that suits your company well
Regards,
*** ***
2/9/
Complaint
On ***, my *** and I went into the *** Conn's store to purchase two bedroom suitesI was approved for a Yes Money account to make payments over time and we proceeded to pick out the furniture sets and pieces we wanted to be deliveredAt that time I was advised by the store
manager/*** that one nightstand for the queen *** bedroom suite was missing and the foot board for the *** king bed was missingThe manager advised this would take about two more weeks to get the missing pieces in for deliveryA few days after we purchased the furniture, we received most of the two bedroom suites, minus the missing pieces of 2-nightstands, and 1-King bed setFollowing that initial delivery I was notified that the missing pieces was coming into the warehouse and I would received them the next day, but after waiting all day for the delivery, I had to call to find out the missing pieces were not there yet and still on back orderWent through this same process several times with me being the one to wait all day and finally having to make contact to find out still no furniture or deliveryNow that we are soon to be 5-months out of still not having all of my purchase I am livid and at my wits endNo one should have to go through this type of *** from any retailerI have talked to the Corporate office, store manager, district warehouse manager, and would else would listen but still no resolution to this problemI even ask them to check with other stores in other states, the furniture manufacturer/*** ***, and to forget trying to find a foot board for the bed in the warehouse and order a complete new bed will all pieces included so I can have everything due me according to the terms of our contract agreementShould I contact an attorney, the local media, the state attorney general, or continue to let this go to the point it really should not have toAny help will be wonderfulI also filed a complaint with Consumers Affairs and am waiting for their responseAll I want is what is rightfully mine that I am paying for; it shouldn't be this difficultThanks!
Desired Resolution
I would love for Conn's to locate all three pieces of furniture and deliver it to my residenceI would like this problem to be resolved prior to the end of this month
Consumer Business Dialog

Thank you for the additional opportunity to respond to Mrs*** concerns regarding phone calls he has received regarding a Conn’s account. We have determined this account belongs to another
customer and Mrs*** phone number was linked to the account in
error. We have placed a cease &
desist on the telephone number provided by Mrs*** as of November 8, 2014. In the event Mrs*** receives any
further calls from Conn’s we ask that he contact us immediately so we may
address this matter further
We sincerely apologize for any
inconvenience Mrs*** experienced concerning this matterThank you,
*** ***

Thank you for the
opportunity to respond to *** *** complaintOur records show on 11/08/14;
*** *** purchased a 50” Samsung television with a 25-month Repair Service
Agreement Plan and received delivery on 11/20/
We contacted *** *** on 12/17/to discuss her
concern; during the conversation *** ***
expressed her dissatisfaction with her entire sales experience*** *** also
stated that she was not aware the television she purchased was a clearance item
and wanted to exchange the unit for a new television without paying a
restocking feeAfter further review of *** *** complaint, Conn’s has
agreed to honor her request to exchange her television only without paying the
15% restocking fee*** *** is aware that she may visit her nearest Conn’s
to re-select another television up to $797.00
which is the original amount paid*** *** will be responsible for
any difference in price if she selects a television of greater value
Although *** ***
has exceed the time-frame to return or exchange her sound bar; Conn’s is
willing to extend her the option to return or exchange the unit with a 15%
restocking feeWe sincerely apologize for any inconvenience *** ***
experienced during this process
If we may be of
further assistance, *** *** may contact us at ***
Sincerely,*** ***

Thank you for
the opportunity to respond to ***’s concerns regarding account #
***. *** stated she would
like the interest removed from the account and the account closed.
According to
our records, *** signed a 32-month retail
installment contract on
*** *** ***. This contract also
included a 12-month no-interest financing promotion. The contract amount included $for the
product and $for property insurance.
We received ***’s proof of homeowner’s insurance on December 29,
and credited her account $on *** *** ***. This amount included the $plus $
for taxes and finance charges.
***
paid a total of $on the account.
This includes twelve payments of $and one payment of $
which was submitted on *** ** ***.
Her invoice balance without the insurance was $2110.86. This left an invoice shortage of
$246.10. This amount would have had to
have been paid on or before *** *** *** to fulfill the cash-option
requirements.
We are unable
to reinstate the 12-months no-interest promotion because the invoice balance
was not paid in full before the promotion expired. We have attached a copy of ***'s contract as well as payment history for her records.
As of January
12, the payoff balance on the account is $712.14. Please note that the payoff balance may
update daily. We ask that *** call
the day she plans to pay the account balance in full for an up-to-date payoff
quote.
We value ***
*** as a customer and appreciate her bringing her concerns to our
attention. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because Conn's did not offer me any exchange Conn's plans to send out someone from the service department to come to my house and LOOK at the problem
Conn's did not make me any offer for an exchangeAn employee fom Conn's is simply coming out to my residence on ***, ***, to look at the scrathed and blemished dinning room furniture, just to look at itWhat good is that doing me as far as resolving the problem? The person woth whom I spoke on ***, ***, did not mention exchanging the damaged furniture with a new one.I am still dissatisfied
Regards,
***

Thank you for the opportunity to respond to Mrs***’s concerns. Mrs*** has been contacted and Conn’s
has agreed to exchange her recliner.
After researching her complaint we found the frame had come apart and
was damaged beyond repair. Mrs
***’s new recliner is
scheduled to be delivered on 2/19/15. We sincerely apologize to Mrs*** for
the experience she had with us. If I may
be of further assistance, Mrs*** may contact me directly at
*** *** ***
Kind regards,
Kathryn J***

Thank you for the
opportunity to respond to *** ***’s complaintOur records show on
***, *** *** purchased two 65” ** Smart television’s both with a
1-year limited manufacturer’s warranty; no additional coverage was purchased
*** *** elected to pick up both
televisions from our Conn’s warehouse
located in *** ** *** ***
signed his pickup slip acknowledging he received both televisions in good
order
We reviewed ***
***’s complaint and found he contacted our service department on
*** for service on one of his televisionHowever; when asked to verify the
serial number associated with the unit that required service *** ***
refused to provide the information stating the television was mounted on the
wall therefore; we were unable to create a service order*** *** contacted
service again on *** stating half the screen on his television was not
showing the pictureA service appointment was originally scheduled for ***
but after verifying the service location we found *** ***’s television
was located at a place of businessA service representative contacted ***
*** to inform him that we are unable to service item(s) that are used
for commercial use as this void the contract therefore; the service order was
cancelledAs a gesture of goodwill, Conn’s agreed to send a technician to ***
***’s business address to assess the reported damages on ***During
inspection the technician found the television’s panel was cracked which is not
covered under the Terms and Conditions of the manufacturer’s warranty and ***
*** did not purchase accidental coverage to cover the damage
We attempted to contact
*** *** on several occasions (***, *** and ***) to discuss
his concerns however; we have been unsuccessfulAlthough we are unable to
determine when the damages to *** ***’s television occurred, Conn’s is
willing to exchange the television if *** *** is able to provide the
serial number and original packaging associated with the television to verify
there is no physical damage
If we may be of further
assistance, *** *** may contact Customer Service at
***
Kind regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I received a call today from Catherine *** @ Conn's Corporate office and she explained to me everything that happenedThe response that was sent to you all from Ms*** did not include everything and all the communications and issues that transpired and I don't agree with her letterHowever, after speaking to Ms*** today and her telling me what is being done, I'm satisfied with the resolution.Thanks,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint this response is not acceptable to me because it is the same response that I have been getting for the last almost monthsI am told that the check is in the mail and it is on the way and weeks later it never arrivesI called the number listed and ask to speak with *** *** and guess what? No one at that number knew who she wasI do not have a direct extension to that person and I am told the same information againThe check is in the mailI do not want a check in the mail that never arrives, I want a credit issued on my account in that amountThat way I am sure I get my rebate.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I reject this response because a technician came out again *** and now a belt has to be ordered for the dryerThe $** gift card came in and was a *** gift card that cant be used as a payment on the accountI also havent seen the $** credit on the account*** hasnt been willing to get me an appt that is after *** ** when I get off workI have a two year warranty on the dryer and it makes no sense that it should take this long to fix my dryerI regret purchasing anything from *** and I should have known the name *** is exactly thatI have purchased a total of * items from them and Im not pleased at all with the serviceI purchased a washer and dryer so I wouldnt have to go to a laundromatI have been to the laundromat at least times since the dryer stopped workingIm not satisfied at all because *** isnt resolving this issue adequately
Regards
*** ***

Thank you for the opportunity to respond to Mr*** complaint. Our records show on 10/05/14, Mr*** purchased
a
Sony soundbar with a 24-month Repair Service Agreement. Mr***
elected to pick up his soundbar from our Denver, CO location; Mr*** signed
acknowledging his soundbar was received in good order
Mr*** contacted us on 10/22/14; stating his Sony
soundbar was not compatible with his television and he wanted to exchange the
unit. Mr*** was advised he is still within the Return and Exchange
Policy and may return/exchange his soundbar with a 15% restocking fee which
expires on 11/05/14. We spoke with the Operation manager who
stated Mr*** may contact his local Conn’s location for assistance with
troubleshooting the soundbar
At this time we are unable to honor Mr***’s request to waive
the 15% restocking fee
If we may be of further assistance, Mr*** may contact
Customer Service Department at ***
Kind regards,
*** ***

Thank you again for the opportunity to respond to *** ***'s concerns regarding account #***. The account is still in the process of closing. *** *** should receive a close out letter within the next 10-business days. Please note, it may take up to business days for an account to completely close and the close out letter to be mailed. *** *** should not receive any additional collection calls while we are in the process of closing the account.We value *** *** as a customer and sincerely apologize for the delayed closing of her account. Thank you, Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conns said that at the time of my purchase that there wasn't a promotion going on and that is a lie ! They had a banner hanging over where the washer and dryer were sittingThe salesman came up to myself and my son and told us of the promotionHe ( Andre ) fixed my papers and explained about the promotion and had me to sign some papersI did not read them because I have very poor eyesight ( Macular degeneration, cataracts and Corneal Dysterphy in both eyes and I made the mistake of trusting the salesmanHe was fired shortly thereafterI've ben told by three of the salesman at Conns different reasons why they let him go, also they told me on the phone while they were talking to me that I did qualify for the promotion ! Conns is lying and most likely will get away it but you know what , some day we all have to stand before our maker and to what I've seen on their reviews they are doing a lot of people like they are doing me and each one of them will have to answer for what they are doingI want to ask this question, I'm a yr old woman that can't hardly see, very poor health, don't move around very wellWould be going to this trouble if it wasn't trueI know the amount is nothing to them but it would be a big help to meI'm a widow and I need every penny I have to surviveAll I can say to Conns is Lord have mercy on you

Thank you for
the opportunity to respond to *** ***’s concerns regarding the combining of
her two accounts.
According to
our records, *** *** signed a 30-month retail installment contract on
December 29, which created account #***. This contract
included a 12-month no-interest
financing promotion. *** *** signed another
30-month retail installment contract on June 27, 2014. This contract created account number ***
These two
contracts could not be combined because *** *** has the 12-month no-interest financing
promotion on account #***. When
one contract has the no-interest financing promotion, it cannot be combined
with other retail installment contracts.
*** *** has
not received any negative credit marks on either account. The next payment on account #*** was
due on November 10, with a minimum amount due of $70.87. The next payment on account #*** is not
due until January 10, in the amount of $
We value *** *** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
#*** Mr*** stated he had a
payment post to his account without his authorization which caused his checking
account to overdraft
According to
our records and
recorded calls, Mr*** authorized the payment, but stated
he didn’t know if it would clear his bank before his payday.
On *** ** *** a refund in the amount of $was processed and sent for approval. Mr*** should receive the refund check
within 7-business
We value Mr
*** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am only rejecting this last offer because the delivery fee credit was not listed this time. I feel that we are at a standstill and I just want this to be over. I will accept the exchange of furniture and the 10% credit offered by Conn's and resolve this matter, but I did not want to accept an offer that did not include everything, because clearly I am still at a loss. Unfortunately MsW*** stated that Conn's would come out on Sunday 11/09/14, but no one from Conn's delivery contacted me to make delivery of the entire bedroom set. I spoke to Conn's delivery manager Ted on Friday 11/07/and he wanted to come and bring slats and exchange the rails. He said he would be calling me back after speaking with someone in corporate and I have not heard from him as of yet
Regards,*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I do not remember anyone trying to locate another floor model to replace the one they damagedThey did have another one at the store and that was never offeredI would not want a gift card for the store as compensation for the damage to the refrigerator I purchased I would prefer that they repaired the damage to the doors and delivered my purchase intact as I bought it
Regards,
*** ***