Conn's Home Plus

Thank you again for the opportunity to respond to Mr***'s concerns regarding his account. Again, we are unable to reinstate the no-interest financing promotion at this time. If Mr*** has any further concerns or questions, we ask that he contact our customer service department. Thank you, Cheryle S***

We have spoken with *** *** regarding his concerns and we have come to an agreement to resolve those
concerns
If we may be of further
assistance, *** *** may contact customer service at ***
Kind regards,
*** ***

Thank you once again for the opportunity to respond to ***'s concerns regarding his account. We do not have record of *** authorizing pick up of the merchandise, nor do we have documentation that the items were picked up. If *** can provide that documentation, we will be glad to investigate further

Thank you
for the opportunity to respond to Mr*** additional commentsOur records
show on 9/29/14, Mr*** contacted our Helpdesk department stating he is
still having issues with his tabletMr*** was informed he would need to
bring the unit in for service however; he refused service and requested an
exchangeAt this time Mr***’s tablet does not meet the qualifications for
an exchange; we will need to continue with repairsMr*** may bring his
tablet into his nearest Conn’s for repair needs
As a
gesture of goodwill, Conn’s is willing offer Mr*** a $credit to his
account for the inconvenience he has experienced during this process
If
we may be of further assistance, Mr*** may contact us at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mr
*** concerns regarding account #***. Mr***
stated he made a cash payment on May 9, in the store and the cashier
refused to provide him a receipt and the cashier would not allow him to pay more
than the minimum
amount due
According to our records, Mr*** minimum payment
due each month is $33.99.
Mr*** consistently pays $each month on
the account which is in excess of the minimum monthly payment. Conn’s does
not prevent customers from paying over the minimum amount due each
month
Mr*** last payment received was in the amount
of $on May 10, 2015.
This amount was paid by credit card. Although we
do not have the ability to reprint register receipts at the corporate office, we
have attached a copy of Mr*** payment history for his
records
We have attempted to reach out to Mr*** regarding
his concerns for better clarification; however, we have been unsuccessful in our
attempts.
We value Mr*** as a customer and appreciate him bringing his
concerns to our attention. Thank you,Cheryle S***

Roman","serif"">Thank you for the opportunity to respond to Mrs
***’s complaint. Our records show on 3/14/15, Mrs*** purchased a *** (***)
reclining sofa and recliner with a 48-month Furnituregard Plan on both
units. Mrs***’s signed invoice indicates at the time of purchase
she acknowledged she was provided a copy of the Furnituregard Plan and that
she understood the coverage associated with the product. Mrs
*** elected to have her sofa and loveseat delivered; which was
completed on 3/15/15.
We
researched Mrs***’s complaint and found she contacted us on 11/14/15 regarding her sofa; stating one side of the unit would
not go down. A service call was scheduled for 11/19/15, during the inspection the serviceman found the mechanism
bending on the right side recliner which caused the recliner to stay
opened. The serviceman also notated the unit had some scuffs and
fading on all three cushions. Mrs*** was contacted on 11/24/15 and advised we were able to repair the mechanism;
however the fading the serviceman reported is considered wear and
tear and is not covered under the Terms & Conditions of the
manufacturer warranty or the Furnituregard Plan purchased. The
serviceman ordered the parts needed and the parts became available on 12/04/15; Mrs*** was scheduled for service on 12/10/15. Mrs*** was later contacted and informed
due to scheduling conflict her appointment was rescheduled for
12/16/15. We have confirmed the
technician has replaced the mechanism and the recliner is working up to
specifications.
If
we may be of further assistance, Mrs*** may contact our Customer
Service department at1-877-358-
Kind regards,
Jana A***
12/29/
Complaint
I originally purchased a ** refrigerator in March of I purchased an extended warranty at the same timeI began having different issues with the refrigerator in the latter part of and they continued through Then in June of I called regarding another issue with the
refrigerator and at that time the repairman stated it was a problem with the electronic board and he would have to order the partWhen after days I never heard from them, I phoned the service department and they informed me that I had been approved for a switch outThis was due they stated to a manufacturer defectI was told to come in and pick out another refrigeratorSo I returned to Conn's and picked out another refrigerator that was $difference in the original price of my initial applianceI was told that the warranty was $and that would be applied to the balance of my original refrigerator and the remaining would be applied to the new applianceThe balance of the original was $So they came days later and picked up the original appliance and hooked up the new one
About weeks later I received a phone call from the billing department stating when would I be making a payment on the original applianceI informed the representative of what had occurred and I was then told that the payment from the manufacturer probably had not been applied and they would put the billing calls on a day hold and if I did not hear back it would probably be taken care ofThen a month later, I received another call from billing about the same thing, I again explained the situation and was again told they would pull the billing callsAbout a week ago I received a bill from Conn's stating my bill was $ past due and if I paid $they would put it back in a positive statusThis time I went to Conn's where I had originally purchase the both appliances and was told the warranty credit went toward the new applianceThat I still owed on the manufacturer defect applianceI inform the gentleman that if that was the case why did they pick up the defective appliance and tell me that the warranty I brought on the initial refrigerator does not pay off the balance if one is dueThe warranty pays on the purchase of a new appliance so therefore I still owe the $now $balance for a refrigerator that stated had a defect and they picked up
Desired Resolution
I would like the balance to be for the replacement item only
Consumer Business Dialog

Thank you for
the opportunity to respond to ***’s concerns regarding account #
***. *** stated she would
like the interest removed from the account and the account closed.
According to
our records, *** signed a 32-month retail
installment contract on
*** *** ***. This contract also
included a 12-month no-interest financing promotion. The contract amount included $for the
product and $for property insurance.
We received ***’s proof of homeowner’s insurance on December 29,
and credited her account $on *** *** ***. This amount included the $plus $
for taxes and finance charges.
***
paid a total of $on the account.
This includes twelve payments of $and one payment of $
which was submitted on *** ** ***.
Her invoice balance without the insurance was $2110.86. This left an invoice shortage of
$246.10. This amount would have had to
have been paid on or before *** *** *** to fulfill the cash-option
requirements.
We are unable
to reinstate the 12-months no-interest promotion because the invoice balance
was not paid in full before the promotion expired. We have attached a copy of ***'s contract as well as payment history for her records.
As of January
12, the payoff balance on the account is $712.14. Please note that the payoff balance may
update daily. We ask that *** call
the day she plans to pay the account balance in full for an up-to-date payoff
quote.
We value ***
*** as a customer and appreciate her bringing her concerns to our
attention. Thank you,*** ***

Thank you again
for the opportunity to respond to Mrs***’ concerns regarding account
#***. Mrs*** stated she made
a payment in the store in November, which was for October, and November’s
payment was supposed to be deferred
According to
our records, the payment processed on November 10, was returned by Mrs
***’ financial institution due to NSF Since this payment was returned, the
arrangements to defer the November payment were canceled.
New arrangements
have been scheduled and there have been no further collection attempts as of
December 19,
Again, we
value Mrs*** as a customer and appreciate her bringing her concerns to
our attentionThank you,*** ***

Thank
you for the opportunity to response to Mr***’s complaintWe apologize for
any inconvenience Mrs*** experienced during this processAfter
researching Mr
***’s complaint, we show he was approved for Conn’s 12-month
Special Financing offer with a qualifying purchaseMr*** may
take advantage of Conn’s Low Price Guarantee if he is able to provide the
advertisement from the competitor and his purchase qualifies under the
guidelinesConn’s Low Price Guarantee states:
Low Price Guarantee: Conn’s promises for
days from the date of purchase that our product prices are the best in town
If you purchase a product from Conn’s, then ?nd a lower price on the identical
item in stock and available for immediate delivery from an established merchant
(excluding warehouse clubs and internet competitors), simply bring us the advertisement showing the exact model number, price
and proof that it is in stock and available for immediate deliveryConn’s
will match that price plus give you 10% of the differenceThis product price
guarantee, where applicable, will apply to the amount shown on the invoice for
the specific product only (excluding all delivery/installation, warranty or any
other charges that may be related to such product) when you bring us proof from
an established merchant presenting this informationExclusions from this guarantee include computers and computer
equipment, camcorders, digital cameras, video game peripherals consoles and
handhelds, ?oor samples, “limited to stock on hand,” a product’s price if utilizing a Conn’s special ?nancing offer,
competitors’ ?nancing offers, free offers, manufacturer rebates, instant
rebates, in-store rebates, giveaways and clearance/close-out/retail liquidationAlthough
we are unable to honor Mr***’s request; Conn’s will match competitors
pricing when the requirements are meet under the Low Price Guarantee Policy
Mr*** may locate Conn’s Low Price Guarantee Policy by visiting *** for detailsIf
we may be of further assistance, Mr*** may contact customer service at
***
Kind
regards,
Dyeisha W***

Thank
you for the opportunity to respond to ***’s additional commentsAs
previously stated, on *** *** purchased a *** refrigerator
with a 1-year limited manufacturer’s warranty; no additional coverage was
purchasedOn ***, *** was approved for an exchange on her
refrigerator under the Terms and Conditions of the manufacturer’s warrantyOur records show *** was originally
scheduled to receive a new refrigerator on *** however; upon arrival the
drivers found the *** was not at home Our dispatch team
contacted *** and she informed them that she was at work and could
not leave. The delivery was rescheduled for
***; however it was rescheduled by *** and then again on ***. On ***; *** told the delivery
team that she did not want the exchange; she only wanted the refrigerator
picked up.
At this time we are unable to honor ***
***’s request for a refund; she has been approved for an exchange only
under the Terms and Conditions of the manufacturer’s warranty***
may contact our *** warehouse at *** to schedule a delivery date to
receive her new refrigerator
If we may be of further
assistance, *** may contact Customer Service at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** concerns regarding account #***. *** ***
stated we debited her checking account without her
permission
According to our records, *** *** had automatic
payments in the amount of $set up on our webpay
service. *** ***
will need to go in and cancel the automatic payment in order to stop the payment
from processing.
We are in the process of refunding the overpayment
amount of $Please allow 2-weeks for processing. The refund
check will be mailed to the address on file.
We value *** *** as a customer and appreciate her
bringing her concerns to our attention. If *** *** would like help canceling the automatic payment, she may contact our
customer service department for assistanceThank you,Cheryle S***

Cancellation of Insurance: Within days of the purchase date, the customer can cancel the insurance coverages for a FULL credit to the Conn’s account (see Details below). For Property Insurance, a cancellation request will be honored if the customer provides proof of homeowners/renters insurance. If cancellation is requested more than days after the purchase date and before the account is paid in full or the insurance expires, the cancellation credit will be proratedCancellation of property insurance will require proof of homeowners/renters insurance.Details: To request a cancellation, you may contact the Conn’s Insurance department at *** or by email at ***

Thank
you for the opportunity to respond to Mrs***’s additional commentsMrs
***’s complaint has been escalated to upper management for further review;
Conn’s has agreed to void the original $concession that was offered on
the table and issue a refund for her delivery charge for $We have
submitted a check request for the refund to be mailed to Mrs***’s
residence; we ask to please allow 7-business days to receiveWe sincerely
apologize for any inconvenience Mrs*** experienced as a result of
delivery
If we may be of further assistance, Mrs*** may contact customer service at ***
Kind
regards,
Jana
***

Thank you for the opportunity to respond to *** ***’s additional commentsAs mentioned in our previous response, *** *** purchased a floor model refrigerator retailed at $for a discount price of $Upon delivery, *** *** refused delivery stating the refrigerator was not in the same condition as inside the storeWe were unable to locate another floor model refrigerator that was available at the discounted price offered however; the unit was still available to purchase as a new factory sealed item at the regular retail price of $*** *** was advised that we are unable to offer her a new factory sealed refrigerator for the same price as the floor she originally selected. Although we are unable to offer *** *** a new refrigerator for the same price as the floor model, Conn’s is willing to send *** *** a $gift card to be used towards the purchase of another refrigeratorWe sincerely apologize for any inconvenience *** *** experience during this process. Kind regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I do not accept the Response made by this business to resolve this complaint because I read the promotion letter and it did not list any item in the store as an exclusion from the 10% discount .The Promotion code is listed on both invoices and not honored on the second because of the Price reduction which is unfair tradeI will honor the contract that I have with Conn's but will discontinue to do business with a company that will not honor the advertisement that they send out to the public
Regards,

Thank you for the opportunity to
respond to Mr*** complaint. Our records show Mr*** did contact
us on 10/2/and the left side mechanism has been ordered for his
recliner. The mechanism will be shipped
directly to Mr*** once received he may contact US Quality Furniture
directly at *** to schedule an appointment to have it
installed. We sincerely apologize to Mr
*** for the experience he has had regarding this repair
If we may be of further
assistance, Mr*** may contact Customer Service at ***
Kind regards,
*** ***

Thank you for the
opportunity to respond to *** *** complaintOur records show on 11/08/14;
*** *** purchased a 50” Samsung television with a 25-month Repair Service
Agreement Plan and received delivery on 11/20/
We contacted *** *** on 12/17/to discuss her
concern; during the conversation *** ***
expressed her dissatisfaction with her entire sales experience*** *** also
stated that she was not aware the television she purchased was a clearance item
and wanted to exchange the unit for a new television without paying a
restocking feeAfter further review of *** *** complaint, Conn’s has
agreed to honor her request to exchange her television only without paying the
15% restocking fee*** *** is aware that she may visit her nearest Conn’s
to re-select another television up to $797.00
which is the original amount paid*** *** will be responsible for
any difference in price if she selects a television of greater value
Although *** ***
has exceed the time-frame to return or exchange her sound bar; Conn’s is
willing to extend her the option to return or exchange the unit with a 15%
restocking feeWe sincerely apologize for any inconvenience *** ***
experienced during this process
If we may be of
further assistance, *** *** may contact us at ***
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My husband had already made arrangements prior to the several fraudulent attempts accessed to my accountObviously,that's why I filed this complaint in the first place, knowing of the prior NSF.I would have NEVER allowed access FOUR more times that added fees"Conn's" is a name that suits your company well
Regards,
*** ***
2/9/
Complaint
On ***, my *** and I went into the *** Conn's store to purchase two bedroom suitesI was approved for a Yes Money account to make payments over time and we proceeded to pick out the furniture sets and pieces we wanted to be deliveredAt that time I was advised by the store
manager/*** that one nightstand for the queen *** bedroom suite was missing and the foot board for the *** king bed was missingThe manager advised this would take about two more weeks to get the missing pieces in for deliveryA few days after we purchased the furniture, we received most of the two bedroom suites, minus the missing pieces of 2-nightstands, and 1-King bed setFollowing that initial delivery I was notified that the missing pieces was coming into the warehouse and I would received them the next day, but after waiting all day for the delivery, I had to call to find out the missing pieces were not there yet and still on back orderWent through this same process several times with me being the one to wait all day and finally having to make contact to find out still no furniture or deliveryNow that we are soon to be 5-months out of still not having all of my purchase I am livid and at my wits endNo one should have to go through this type of *** from any retailerI have talked to the Corporate office, store manager, district warehouse manager, and would else would listen but still no resolution to this problemI even ask them to check with other stores in other states, the furniture manufacturer/*** ***, and to forget trying to find a foot board for the bed in the warehouse and order a complete new bed will all pieces included so I can have everything due me according to the terms of our contract agreementShould I contact an attorney, the local media, the state attorney general, or continue to let this go to the point it really should not have toAny help will be wonderfulI also filed a complaint with Consumers Affairs and am waiting for their responseAll I want is what is rightfully mine that I am paying for; it shouldn't be this difficultThanks!
Desired Resolution
I would love for Conn's to locate all three pieces of furniture and deliver it to my residenceI would like this problem to be resolved prior to the end of this month
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs***’s concerns. Mrs*** has been contacted and Conn’s
has agreed to exchange her recliner.
After researching her complaint we found the frame had come apart and
was damaged beyond repair. Mrs
***’s new recliner is
scheduled to be delivered on 2/19/15. We sincerely apologize to Mrs*** for
the experience she had with us. If I may
be of further assistance, Mrs*** may contact me directly at
*** *** ***
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint because Conn's did not offer me any exchange Conn's plans to send out someone from the service department to come to my house and LOOK at the problem
Conn's did not make me any offer for an exchangeAn employee fom Conn's is simply coming out to my residence on ***, ***, to look at the scrathed and blemished dinning room furniture, just to look at itWhat good is that doing me as far as resolving the problem? The person woth whom I spoke on ***, ***, did not mention exchanging the damaged furniture with a new one.I am still dissatisfied
Regards,
***