Conn's Home Plus

Thank you for
the opportunity to respond to *** ***’ concerns regarding a credit inquiry
We ask that
*** *** fax a copy of her full credit report so we may research her concerns
further.
She may fax
the credit report to *** for further
review. *** *** will receive a response to our
research by mail within business days of receiving her credit report.
We appreciate
*** *** bringing her concerns to our attention. If she has any additional questions or
concerns she may call our customer service department at ***.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Dear Ms ***, Lets address your first commit, when you receive your furniture you are looking for rips, stains or areas that didn't get sewn.Now lets address my complaint which was the softening of the love seat cushionsThe repair man used binding on the springs which were brand new and cracked the frame he did not address the problemMr*** *** the regional service manager for the repair company you have contracted US QUALITY FURITURE REPAIR *** out of *** **said that the repairman should not have used binding in a new spring love seat all that did was weaken the springs that were new and was not a problemThe repairman never addressed the problem softening of the love seat cushionWhat he did do was damage a brand new love seat and according to *** *** this should never had been doneI wish you would do the honorable thing and take back the love seat that is now damaged and let me pick another piece of furniture from your store.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for the opportunity to
respond to *** *** complaint. We researched *** *** complaint
and found his issue has been addressed and resolved. We spoke to the
store
manager at location *** and the warehouse manager who confirmed *** ***
dishwasher has been installed and functioning properly. We sincerely
apologize for any inconvenience *** *** experienced during this process
If we may be of further assistance,
*** *** may contact our Customer Service Department at ***
Kind regards,
Jana A***

Thank you for the
opportunity to respond to Mrs***’s additional commentsAs previously
stated, Mrs*** elected to have her dishwasher delivered on 11/23/
However, it was installed by someone other than Conn’s. We are unable to
determine who caused the damage to the wiresHowever, we will continue to
service her unit under the terms and condition of the manufacturer’s
warranty
If we may be of further
assistance, Mrs*** may contact our Customer Service department at 1-877-358-
Kind
regards,
LaKena
***
1/29/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have been in contact with the local store and we are working together for resolutionI have a six-piece sectional and was informed that Conn's no longer carries my couch so they have offered full replacement I was in the local store yesterday evening and there are no other couches currently available that even come close in style, color, height and power options to what we have so we are trying to assess all optionsThe local store representatives have been incredibly nice and helpful to get us to resolution

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account #***. Mrs*** stated she begins receiving
collection calls the day after her payment is due.
When the payment is late, we begin call
attempts as a reminder to ensure
payments will be made timelyIt is a
practice for our company to begin call attempts the first day the
payment is lateTo prevent the calls Mrs*** has the option to pay on-line,
in her local Conn's store, by mail, or over the phone if it is more convenient
for her, before her due dateAdditionally, if Mrs***’s pay date has
changed, she may benefit from requesting a change of her due date each month;
however, the account must be current in order for us to change the due date. We ask that Mrs*** contact us if she
would find this beneficial.
According to our records, Mrs***’s account is
past due from January 27, 2015. Collection
efforts will continue until a payment has been made. As of March 31, the past due amount on
Mrs***’s account is $462.99. We ask
that Mrs*** contact us to bring the account current
We value Mrs*** as a customer and appreciate
her bringing her concerns to our attention.
Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As proof of the obvious incompetence of Conn's staff, throughout their response they addressed me as *** *** when clearly it states *** *** on my contract and in this complaintWhen I went to the store to process my replacement *** The store manager actively avoided me and then instructed me to go home and return the following *** Because "the supervisor of the exchange department had left for the day"I left and came back on *** the ***, I received the same response and then the store manager walked off to sell a TV to another customer before telling me that I had to bring my lease as a proof of an address change because his "system won't allow a different address"When is the last time anyone had to bring a legal document such as a lease in order to process an exchange of a defective mattress? As I obviously could not get any assistance from anyone in the store coupled with a blatant disregard for the well being of myself or my *** ***, a complete lack of empathy and lack of ownershipI had to call customer service for the 17th time in three weeksThe customer care clerk responded and called the storeHe then came back on line to say that the store manager was not cooperating and "did not want to take a loss" ( I recorded it)This is still the worst experience I have ever had on any purchaseAnd they still had the audacity to call me to make a payment on a product that I haven't been able to use for over a month.
Regards,
*** *** ***

Thank you for the opportunity to respond to Mr***’s
concerns regarding his Conn’s account.
I have spoken to Mr*** regarding his concerns and I
have assured him his concerns are being addressed. Once Mr
***’s account has been processed in our system, we will
process a $credit
to his account
We value Mr*** as a customer and sincerely apologize for
any inconvenience he has experienced due to this matterThank you,Cheryle S***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account #
433249630. Mr*** stated he paid off
his account on August 1, 2014; however the account remains opened.
According to
our records and recorded calls, Mrs*** spoke with one
of our agents to get
a payoff quote on July 20, 2014. That
agent quoted Mrs*** a payoff amount of $7113.32. The agent scheduled a post-dated payment to
process on August 1, for the quoted payoff amount. Since the payoff quote is only valid for
days, the account accrued additional interest from the time the payoff quote
was given on July 20, until the payment posted on August 1, which caused the account to remain opened
We are in the
process of honoring Mr***’s request to close the account as paid in
full. Mr*** will receive a close
out letter within days of the account closing
We value Mr
and Mrs*** as customers and sincerely apologize for any inconvenience they
have experienced due to this matter. Thank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I would assume that everyone involved can see a common theme, Conn's is never wrong.Who in there right mind would not have returned to the showroom to exchange a brand new refrigerator and continue to make payments on it? No one.The service inspector that came to my home stated that the mattress needed to be replace only to have Conn's report what they want.The second time they claim to have called on different occasions follows in line with them stating they call and you have no missed calls, messages or they say the "mail box was full" which, in my case never happens Conn's claimed they called me on many different occasions during this most recent exchange and I can provide phone records reflecting there inability to tell the truth They also change your your phone number on record to reflect numbers from the past The only reason I received the most recent report was due to my persistence in calling for updates Keep in mind I have the most recent visit by the Conn's representative recorded and he openly admits that it needs to be replaced but "they" will not listen to him.Cn's will continue to lie to consumers, steal from them and abuse the public until someone stops them Is is deceptive and I believe the only way to fight back is through legal action
Regards,*** ***

Thank you for the opportunity to respond to *** ***’s additional
concerns. We have confirmed ***’s new sofa was successfully delivered on ***. Although we are unable to honor *** ***’s
request to credit her account for two payments, we do understand her concern
and have agreed to credit her $*** for the delayed delivery and inconvenience. The credit is currently processing and will
reflect on her account within the next billing cycle.
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
When I purchased the mattress set no one every told us in person, by phone or in writing that a certain type of bedframe was needed. You would think this information would have at least come from the guys that delivered and set up the mattress set. It is not good business practice to all of a sudden tell me about a special bedframe being needed after I contact them to use my warranty. I have since found and reveiwed my contract, I do see that we even purchased a bedframe and no where on the contract is stating that a center bar is need to valiadate the warranty. Conns should realize the ball was drop on their side and honor their warranty. They should act like a company that value and wants to keep their customers.
Thanks
** *** ***

Thank you for the opportunity to respond to *** ***
complaintOur records show on ***, *** *** purchased a ***
electric washer and dryer with a 24-month Repair Service Agreement Plan
We received *** *** complaint and found she contacted
our service
department on *** stating her dryer was making a loud humming
noise and would not startA service appointment was scheduled on ***; the
technician found parts were needed to complete repairsOur records show there
was a delay receiving all necessary parts to complete repairs from the
manufactureOn ***, we contacted *** *** to notify her that we
have received all parts and a service representative will contact her with the
first available date to complete the repairs
*** offered *** *** a credit in the amount of
$** to her account as a goodwill gestureOur records show on***, we also
submitted a request for a $** gift card to be mailed to her residenceWe
sincerely apologize of any inconvenience *** *** experience as a result
of the service delay.
If
we may be of further assistance, *** *** may contact us at ***
*** ***

Thank you for the opportunity to respond to *** *** complaint. Our records show on 6/14/15, *** *** purchased a *** *** plush queen mattress that came with a limited manufacturer warranty and a *** queen foundation that came with a limited manufacturer warranty;
no additional *** coverage was purchased through Conn’s. *** *** elected to take his mattress and foundation from our Houston, TX location store 025. We researched *** *** complaint and found he contacted us on 8/20/15(two-months) after his purchase; stating he found bed bugs on his mattress. *** *** was informed bed bugs were not covered by the manufacturer warranty. At this time we are unable to honor *** *** request to return/exchange his mattress or credit his account. We are unable to conclude that the infestation did not occur after he picked up the mattress and the two months before she reported the issue. If we may be of further assistance, *** *** may contact our Customer Service department at 1-877-358-1252. Kind regards, Jana A***
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Thank you for the
opportunity to respond to Mrs***’s complaint.We reviewed Mrs***’s’
complaint and found that her issue has been addressedWe show Mrs***’s
new ** washer was delivered and received in good order on 5/15/Upon
delivery, Conn’s delivery team installed the new
washer and confirmed the unit
held and drain water as it should
We sincerely apologize
for any inconvenience Mrs*** experienced as a result of delay
If we may be of further
assistance, Mrs*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint On 11/24/complaint *** was resolved with the following message from Conns "Thank you for the opportunity to respond to *** ***s concerns regarding account #*** *** stated he sent a bank draft in October to pay off the account; however, the payment was not posted to the account.According to our records, we received *** ***s payment on November 21, We have updated the account to close*** *** overpaid the account by $so he will receive a refund check in the mail.Please allow 10-business days for the account to update and closeThe refund check will be mailed to the address on fileIn the event *** *** does not receive the refund check, we ask that he call so we may track itWe value *** *** as a customer and sincerely apologize for any inconvenience he has experienced due to this matterThank you,*** ***"I still have not received my refundI called at 5:pm on 12/09/and was told there is no such person as *** ***Additionally I was told that at 5:pm 12/09/my refund was authorized to be mailed and it will be to days.Obviously Conn's has provided information to the Revdex.com in it's first message by ***1st of all I sent a cashed check to the Revdex.com as proof the debt was paid in full on 10/15/vice 11/21/as she claimsSecondly they still have not provided my refund as required within the time frame allottedI would like my refund mailed overnight to me from this company to complete this complaintThis company has harassed me numerous time with telephone calls when they believed that I had not paid my debt on time and now when they have failed to pay their debt on time there is no penaltyPlease assist me.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want my money that is owed
Regards,

Thank you for
the opportunity to respond to *** *** concerns. Conn’s has many data and privacy measures
in place when credit accounts are established.
We take the privacy and protection of our customers’ information very
seriously. We look forward to working
with
*** *** to resolve this matterThe account has been investigated by
our fraud department.
If *** *** has any further questions he will
need to contact our Fraud department directly at ***. Thank you,*** ***

Thank you for the additional opportunity to respond to Mrs*** concerns regarding phone calls he has received regarding a Conn’s account. We have determined this account belongs to another
customer and Mrs*** phone number was linked to the account in
error. We have placed a cease &
desist on the telephone number provided by Mrs*** as of November 8, 2014. In the event Mrs*** receives any
further calls from Conn’s we ask that he contact us immediately so we may
address this matter further
We sincerely apologize for any
inconvenience Mrs*** experienced concerning this matterThank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, March 05, 8:AM To: drteam Subject: What do I do if my payment on a resolved complaint has not been received in the allotted time? I had a complaint resolved with your assistance and it is now considered closedHowever payment the company issued as resolution has not been received and it is beyond the allotted time framePlease advise.
Regards,

Thank you for the opportunity to respond to *** *** concerns regarding account #***. *** *** stated her payment was due on *** 20, and
she has a day grace period on the accountShe made her payment online
through Conn’s system on *** 30, 2014;
however, the payment did not process until
*** 31,
which caused her to assess a late fee and to lose her Cash-option.
According to our records, *** *** signed a
30-month retail installment contract on *** 6,
2014.
That contract included a 12-month no-interest
financing promotion.
Her payment is due on or before the
20th of each month; however,
she will not assess a late fee if the payment is processed within days of the
due date.
Conn’s does not offer a grace period on the retail
installment contracts.
*** *** received a payment confirmation stating
that she processed the payment on *** 30, with a payment date of *** 31,
2014.
We have attached a copy of that payment confirmation
for *** *** records
As a one-time goodwill gesture, we will reverse the late
fee of $assessed on the account and we will reinstate the
Cash-option.
Going forward, we ask that *** *** submit her
payments on or before the payment due date to avoid future late
fees
We value *** *** as a customer and appreciate her
bringing this matter to our attentionThank you,*** ***