Conn's Home Plus

Thank you again for the opportunity to respond to *** ***'s concerns regarding her accounts. We have provided documents signed by *** *** for the Conn's account as well as the GE account. *** *** was well aware of the Conn's account and the GE account as per the signed documents attached to the first response. We do not have access to *** ***'s GE account. *** *** would need to contact GE regarding that account

Thank you for the opportunity to respond to *** ***’s dispute. We
researched *** ***’s concerns and found it has been resolved.
Our records show on
Narrow","sans-serif">***, *** ***’s *** recliner was returned and
a credit of $*** was processed to his accountWe sincerely apologize to
*** *** for the experience and any inconvenience that has been caused
regarding the return of his recliner
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***.
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thanks for such a quick response and I look forward to continuing doing business with you all
***

Thank you for
the opportunity to respond to Mr
***’s concerns regarding his account.
According to our records Mr*** signed a 24-month retail
installment contract on December 14, 2014.
This contract included a Tempurpedic (Cloud Supreme) queen
mattress,
Tempurpedic (Up) queen adjustable base, and a Jackson Furniture set which
consisted of three pieces (left sectional, armless sofa, and ottoman) totaling
$6,021.14. Mr***’s signed invoice indicates at the time of
purchase he acknowledged he was provided a copy of Conn’s Return and Exchange
Policy which states: No Returns/Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a
Conn’s Service Technician and found to have a manufacturer’s defect.
Mr*** opted to have his items
deliveredMr*** signed his delivery ticket and delivery receipt
acknowledging all items were delivered and received on December
15, in good order. Mr***’s signature on his delivery
ticket and delivery receipt acknowledges he thoroughly inspected his
merchandise for damages and made aware that an exchange or price concession
would not be authorized for damages discovered after the delivery.
Mr*** has not made an attempt to
contact our service department regarding the furniture. We reviewed Mr
***’s retail installment contract and found he signed acknowledging he
was aware property insurance was added to his account at the time of
purchase. Mr*** provided a copy of his homeowner’s declaration
page and received an insurance credit in the amount of $919.36. Pleases note, an insurance credit will not
reduce the minimum monthly payment due
Mr***’s retail installment contract
also provides detailed information regarding each item that was purchased, the
prices of each item, the total amount financed, and his monthly payment amount
We have included a copy of the signed retail installment contract, payment
history and delivery ticket for his records
We value Mr*** as a customer and appreciate him bringing his concerns to our attentionIf we may be of further assistance, Mr
*** may contact our Customer Service Department at 1-877-358-

Thank you for the opportunity to respond to Mr***’s
additional commentsTo better assist Mr*** we will need him to provide
documents that support his claim regarding the alleged damagesMr*** will
also need to provide documents showing he has power of attorney over the
propertyOnce we receive the requested information, we will forward all documents
to *** for further review regarding his claimIf
we may be of further assistance, Mr*** may contact customer service at
1-877-358-Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to Mrs
***’s complaintOur records show 2/26/15, Mrs*** financed a
*** French Door refrigerator with a
48-month Repair Service Agreement
through RAC Acceptance and was originally scheduled for delivery on 2/28/However;
due to serve weather conditions all scheduled deliveries in Mrs***’s area
were cancelled and re-scheduled for a later delivery dateOur records show
Mrs***’s refrigerator was delivered and received in good order on 3/3/We sincerely apologize for any inconvenience
Mrs*** experienced as a result of delivery delay and will mail her a
$gift card for customer satisfactionIf we may be of further assistance, Mrs***
may contact customer service at 1-877-358-Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Thursday, April 02, 10:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** It has NOT been resolved I was told I got credit to get new lab top for and when I went that same day to *** store they didn't have the same lab topThey told me I had credit of to choose another laptop same value which we didn't like and asked if maybe any other Conn's stores had same one they could ship to ***The said No, so we decided to get a little more expensive one which they said we could but need to check our credit which they did to make long story short the made me wait hours and at the end could make transaction happen something with manager in charge didn't know howI said ok ask if they can just credit my acctI spoke to Hector he said he would inform managerWe decided to go to *** *** and bought another laptop we had been more than understanding and need it to get it I called Hector at that same night and informed him we only wanted our acctcredited and I would continue paying the rest of my balance on other merchandise bought on our acct Then said they would credit my acctthe plus for the insurance purchased for that laptopI few days later I get a call from *** warehouse saying the wanted to deliver a laptop to my house the same kindOf course I got upset told delivery I was not accepting anything delivered that I had already purchased one at another store that if they had done that day I spent hours waiting, I would have avoided all of this hassleI don't know what they where thinking lies and more lies giving me the round around wasting more of my time I called store and spoke to manager he said they would credit my account the and total with interest added was 1,I said fine and had been waiting for my acct to be credited so I could pay off the balance so I wouldn't have to do business with them I called last week since balance is still the same and the manager told me it took - days to appear on lineOn Friday the 27th I get a call from young lady at the store stating that they had my laptop ready to pick up the one I had dropped off in Jan I was super upset and told her that my account had been credited and to speak to Hector or her manager that I had already been told that my laptop was lostwhat the hell excuse my language how is it that it now appears what kind of scam are they running I am sick and tired of them that young lady went as far as to ask me if they gave me receiptThat's not all I have another appliance I purchased and needs repair which I also notified them back in same time as laptop but hadn't complained since it could wait laptop we needed A.S.A.Pfor my daughter since she needed for college classes My refrigerator freezer door has to be replaced since it started cracking and it wasn't even a year old It is separate account under my wife name *** *** *** *** They came to check it out at home and said that hard plastic couldn't be replace that the whole door needed to be ordered Well I'm still waiting this is insane please re-open my complaintOh and if my wife needed to open a separate complaint for refrigerator I do it gladly I am so tired of this run aroundThank you *** *** *** *** *** *** ***
Regards,

Thank you for the opportunity to respond to *** *** complaint. Our records show on 3/06/14, *** *** purchased
a *** dishwasher with a 2-year Repair Service Agreement Plan and elected
Conn’s Installation service. On 3/10/14,
*** *** dishwasher was received and
installed by Conn’s delivery team in good
orderOn 3/18/14, *** *** contacted the service department stating the unit powers
on but does not wash. A service
appointment was scheduled for 3/20/however; the ticket was cancelled due to
the technician could not contact *** *** while attempting to locate his
resident. On 4/25/14, *** *** contact
the service department again stating the dishwasher would not turn on. A service call was scheduled on 4/28/14; upon
inspection the technician found the lever was out of place and re-adjusted the
lever; unit tested ok and no other problems were found. On 9/08/14, *** *** contacted service
stating the dishwasher was leaking water from underneathA service appointment
was scheduled on 9/18/14; upon inspection the technician found a new pump motor
assembly needed to be ordered to complete repairsOnce the parts became available,
*** *** was scheduled to complete repairs on 9/25/On 9/25/14, the
technician installed the new pump motor assembly and reported the unit working
to manufacturer’s specification; there were no reports of any damages to *** *** home from the technician. At
this time we are unable to honor *** *** request; the dishwasher does not
meet the qualifications for an exchange and the leaking water resulted from the
pump motor failing. *** *** would need
to contact his homeowners insurance if repairs are needed
If we may be of further assistance, *** *** may contact Customer
Service at ***
Sincerely,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated *** would
like to have her account refinanced so *** can lower her monthly payment
Unfortunately
*** ***’s account does not qualify for any of our refinancing
options at this
time.
The next
payment in the amount of $is due on *** 9, 2014.
As of ***
8, the payoff balance on the account is $2214.68. Please note, the payoff balance updates
daily. If *** *** would like to pay the
account balance in full, we ask that *** call the day *** plans to submit the
payment for an up-to-date payoff quote
We value *** *** as a customer and appreciate her bringing this matter to our attention.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have made myself available on all ocasions to have a service technician to come to my house and fix mu items!! Either we get the wrong information to when they were to come by we get told a certain hour, we wait and no one comes byNo phone calls to update us if they will be late or lost anything, we get nothing we wait and wait until the hours are UP THAN WE LEAVEThere has been more the three ocasions to where I have called the service department and they do nothing to resolve the furnitureYes we have a set time schedulked for *** *** ***, but like I told the lady scheduling the appointment that we need *** any time or any day after 4pmNo one is at home before 4:00pmHer response was we dont know until that day but if your not available just rescheduleI work my *** works and my kids are in schoolThan when we schedule it on *** the techs NEVER SHOW UP!!!This has been an on going situation whith this company they dont care about the satisfaction of their clientsAnd they are not willing to work with you, Its their way or no other wayHow would they know if my furniture does not meet the requirements to be exchanged or returned if they have not sent anyone to fix my furnitureThe reclyners do not close all the way and they look droopy, very discusting for the amount that we paiud for themMow if was more than a year ago I understand it would be the wear and tear of things being used! But we just got them in *** so by *** they shouldnt look this badthe chairs where they are of them are not even they rock they are not stable, I dont know why they say its only one chair when there is chairs that are whobblyIn *** we reached out to Conn's to get this fixed we are in *** and no resolutionEither fix/exchange the items or take them back

Thank you for the opportunity to respond to Mr*** concerns regarding account ***.
Mr*** stated he was of the understanding that he
would have 12-months no interest on his account, only to find out it was an
interest account
According to our records, Mr***
signed a 32-month
retail installment contract on October 31, 2013.
The items listed on the contract did not qualify for
the 12-months no-interest financing offer at the time Mr*** signed the
contract.
We have attached a copy of Mr***’s contract for his
records. Due to the
items not qualifying for the 12-months no interest financing, we are unable to
honor Mr***’s request at this time
We value Mr*** as a customer and appreciate him
bringing this matter to our attention

Thank you for the opportunity to respond to Mrs***’s
complaintOur records show on 1/22/11, Mr*** purchased the Durablend
Antique furniture set which consist of two pieces (sofa and loveseat) with a
48-month FurnitureGard Plan
We
received Mrs***’s complaint and
found she contacted our service department
on two separate occasions regarding her sofaThe last service call was
received on 8/14/stating the back and cushions was tearing on the sofaA
service call was scheduled on 8/27/14; upon inspection the serviceman found the
left seat covers was peeling up on the front faceThe serviceman also found
all the seat covers had dried out and was able to re-stuff all inside back
pillows with stock polyAs listed under the terms and condition of the
FurnitureGard Plan Mr*** received at the time of purchase number (15) What
Is Not Covered; letter (m) cracking or
peeling of the leather topcoat
or finish (except where cracking or peeling to the leather topcoat has occurred
despite application by You of
leather maintenance products as recommended that fails to perform as intended
Although the reported damages are not covered by the
FurnitureGard Plan, as a gesture of goodwill Conn’s has agreed to issue an in
store credit in the amount of $which was the price for the sofaOn
10/7/14, a service claim representative attempted to contact Mrs*** in
regards to her approval however; they were unsuccessful in their attemptMrs
*** will need to visit her nearest Conn’s to re-select
If we may be of further assistance, Mrs*** may contact us at ***
*** ***

Thank you for
the opportunity to respond to *** ***’ concerns regarding account
#***. *** *** stated her account
should be paid off; however she has an outstanding balance
According to
our records, *** *** signed an 18-month retail
installment contract on
August 12, 2013. That contract also
included a six-month no-interest financing promotion
The total
amount financed was $***. This
included an invoice amount of $*** as well as $*** for credit insurance,
unemployment insurance and property insurance.
*** *** paid a total of $*** which left an outstanding balance
of $***.
Also, on
October 31, 2013, *** *** called our automated system and received a
payoff quote of $***. On November 1,
*** *** submitted two payments; one in the amount of $*** and one
in the amount of $***. This still
left an outstanding balance of $***
*** ***
called our automated system again on March 14, and received a payoff quote
of $***; however, no additional payments were submitted
On September
19, we mailed *** *** copies of her payment history, contract, and
her signed Cash-Option page
As of
September 26, the payoff balance is $***. Please note, the payoff balance is updated
daily. If *** *** would like to
pay the balance in full; we request she call the day she plans to submit the
payment for an up-to-date payoff quote

Thank you for the opportunity to respond to Mrs
***’s additional commentWe have updated our records with the phone number
Mrs*** provided in her complaint along with other phone numbers from previous
purchases. We are attempting to contact
Mrs*** today to schedule an appointment for 2/17/to check the
installation and ensure the correction is completed. We will agree to exchange if we are unable to
correct the problem.
If we may be of further assistance, Mrs***
may contact us at ***
Sincerely,
Kathryn J***
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Thank you for the opportunity to respond to Mr***’s complaint. We researched Mr***’s complaint and found his complaint has been addressed and resolved. We spoke with Mrs*** on 3/16/15 and she was informed due to the time delay; Conn’s has agreed to honor his request to
replace his laptop. Mr*** was issued a credit up to the original amount paid which was $because the original model is no longer available. Mrs*** was made aware she would need to visit her nearest Conn’s location to re-select a new laptop. We sincerely apologize to Mr*** for the experience and any inconvenience that has been caused as a result of the delay.If we may be of further assistance, Mr***may contact customer service at ***.Kind regards,Jana A***

Thank you for the opportunity to respond to *** ***
complaintOur records show on 9/08/14; *** *** purchased a floor model GE
heat/cool air conditioner with a 24-month Repair Service Agreement Plan
We received *** *** complaint and found he contacted our
Customer
Service department stating his heat/cool unit does not work when
attempting to use the heatOur records show *** *** unit qualified for an
over-the-counter exchange however; we no longer had the exact model available
in stock as this is a seasonal item sold at Conn’sWe attempted to locate another
heat/cool unit however; we were unsuccessful locating another unit for $
which was the original amount *** *** paid
Our records show on 12/5/14; Conn’s processed a full credit in the
amount of $($for heat/cool unit and $for warranty plus tax)
to close his account because we were unable to locate another unit; no further
credit is due at this timeWe sincerely apologize for any inconvenience *** *** experience during the exchange process.
If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated the
payment that was scheduled for December 19, was supposed to be canceled
and it was not
According to
our records and recorded calls, *** ***
received a call on December 6,
regarding his account. The agent offered
*** *** the option to refinance the account and use the payment that posted
on December 5, as the down payment.
*** *** did not request to cancel the payment that was scheduled for
December 19, 2014.
*** ***
called back on December 19, 2014; however, the payment had already posted and
could not be reversed. Please note, when
a customer calls in to request a payment be reversed after it has already
posted, it takes 5-business days to complete that request
We value *** *** as a customer and appreciate him bringing this matter to our attention
Thank you,Cheryle ***

Thank you for the
opportunity to respond to ***’s complaintWe reviewed ***
***’s complaint and found her issue has been addressedWe appreciate ***
*** for bring this matter to our attention and we sincerely apologize for
any inconvenience *** experienced
during this process
If we may be of further
assistance, *** may contact Customer Service at ***
Kind regards,
*** ***

Revdex.com:
This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/16/7:17:PM and assigned ID ***
Regards,

Thank you for
the opportunity to respond to *** *** concerns regarding an account.
*** ***
account is financed with ***.
Conn’s does not have access to *** accounts.
*** *** will
need to contact *** to have
her concerns addressed further.Thank you,*** ***