Conn's Home Plus

Thank you for the opportunity to respond to Mrs
***’s complaintOur records show 2/26/15, Mrs*** financed a
*** French Door refrigerator with a
48-month Repair Service Agreement
through RAC Acceptance and was originally scheduled for delivery on 2/28/However;
due to serve weather conditions all scheduled deliveries in Mrs***’s area
were cancelled and re-scheduled for a later delivery dateOur records show
Mrs***’s refrigerator was delivered and received in good order on 3/3/We sincerely apologize for any inconvenience
Mrs*** experienced as a result of delivery delay and will mail her a
$gift card for customer satisfactionIf we may be of further assistance, Mrs***
may contact customer service at 1-877-358-Kind regards,
Dyeisha W***

Thank you again for the opportunity to respond to *** ***'s concerns regarding her accounts. We have provided documents signed by *** *** for the Conn's account as well as the GE account. *** *** was well aware of the Conn's account and the GE account as per the signed documents attached to the first response. We do not have access to *** ***'s GE account. *** *** would need to contact GE regarding that account

Thank you for the opportunity to respond to Mrs*** complaint
regarding a purchase under the name Jesse ***. Our records show on 6/16/12, Mr
***
purchased the Catnapper *** Brown Reclining living room set which consisted
of three pieces (sofa, loveseat and reclining) all with a 48-month
FurnitureGard Plan and received delivery in good order on 7/17/The
manufacturer list the material used on the *** Reclining set as bonded
leather; please refer to the manufacturer’s website for details regarding the
material used on this product
We received Mrs*** complaint and found she contacted our service
department on 10/20/stating her sofa was ripped due to a pen mark and the
cushions were sinkingA service appointment was scheduled on 10/30/14; upon
inspection the serviceman found both the left and right arm pillows were flat,
the left cushion was flat and the right cushion was peelingA furniture claims
specialists contacted Mrs*** on 11/6/to inform her that we could repair
the sinking cushions however; peeling of the material was not covered under the
Terms and Condition of the FurnitureGard PlanWe attempted to contact Mrs
*** to scheduled a service appointment to repair the arm pillow and cushions
however; we were unsuccessful therefore the service order was cancelledAlthough the peeling on Mrs*** sofa is not covered under the
Terms and Condition of the FurnitureGard Plan, Conn’s has agreed to continue with
repairs on her cushions and arm pillowOur records show we have ordered the
necessary parts to complete repairs; once we receive the parts Mrs*** will
be contacted to schedule a repair date
If we may be of further assistance, Mrs*** may contact customer
service at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to *** ***’s dispute. We
researched *** ***’s concerns and found it has been resolved.
Our records show on
Narrow","sans-serif">***, *** ***’s *** recliner was returned and
a credit of $*** was processed to his accountWe sincerely apologize to
*** *** for the experience and any inconvenience that has been caused
regarding the return of his recliner
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***.
Sincerely,
*** ***
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Thank you for the opportunity to respond to Mr***’s
additional commentsTo better assist Mr*** we will need him to provide
documents that support his claim regarding the alleged damagesMr*** will
also need to provide documents showing he has power of attorney over the
propertyOnce we receive the requested information, we will forward all documents
to *** for further review regarding his claimIf
we may be of further assistance, Mr*** may contact customer service at
1-877-358-Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on
","serif">***, *** ***
purchased a *** high efficiency washer and dryer with a 24-month Repair
Service Agreement on both items which expired on ***. We show *** *** purchase an additional 36-month
coverage which expires ***.
After researching *** ***’s complaint we found he contacted
our service department on four separate occasions regarding his washer dated
from (***, ***, ***, and ***); stating the unit
was making a loud noise. *** ***’s last completed service call was
on ***; during the inspection the technician found
the unit was working up to the manufacturer specifications. The
technician reported the noise *** *** was experiencing is when the
washer is going from low to high during the spin cycle
At this time *** ***’s washer does not meet the
qualifications for an exchange, therefore we are unable to honor his request
to return/exchange his washer.
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Kind regards,
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would like to request that my complaint remain open until the exchange has taken place and that the matter at hand is complete to the satisfaction of both parties. I would like to be able to make the Revdex.com aware of any issues that arise during this process or that it was resolvedThank you, Onofrio D***, Jr

Thank you for the
opportunity to respond to Mrs*** complaint. Our records show on
","serif">9/07/14, Mrs***
purchased a Frigidaire dishwasher with a 36-month Repair Service
Agreement. Mrs*** signed invoice indicates at the time of purchase
she acknowledged she was provided a copy of the Repair Service Agreement and
understood the coverage associated with the product. Mrs*** elected
to have her dishwasher delivered; we show Mrs*** delivery was completed
on9/08/
We
received Mrs*** complaint and found she contacted our service department
on three separate occasions dated from10/30/14through11/18/14; stating the motor
of the dishwasher was running but was not working. After reviewing Mrs
*** service history we found there was a delay obtaining the part needed to
complete the repair, therefore Mrs*** service needs were escalated to
upper management and an exchange request was submitted. On12/22/14, Mrs***’s
exchange was approved; she was issued a credit up to the original amount paid
which was $629.97, because the original model was no longer available. On1/16/15, we attempted to
contact Mrs*** regarding her exchange approval, but we were unsuccessful in
our attempt. Mrs*** may visit her nearest Conn’s location to initiate
her exchange and schedule delivery. We sincerely apologize to Mrs***
for the experience and any inconvenience that has been caused.
If
we may be of further assistance, Mrs*** may contact our Customer Service
Department at1-877-358-
Kind
regards,
Jana
***

Thank you for the
opportunity to respond to Mrs***’s additional commentsAs previously
stated, Mrs*** elected to have her dishwasher delivered on 11/23/
However, it was installed by someone other than Conn’s. We are unable to
determine who caused the damage to the wiresHowever, we will continue to
service her unit under the terms and condition of the manufacturer’s
warranty
If we may be of further
assistance, Mrs*** may contact our Customer Service department at 1-877-358-
Kind
regards,
LaKena
***
1/29/

Thank you for the opportunity to respond to *** ***
complaintOur records show on ***, *** *** purchased a ***
electric washer and dryer with a 24-month Repair Service Agreement Plan
We received *** *** complaint and found she contacted
our service
department on *** stating her dryer was making a loud humming
noise and would not startA service appointment was scheduled on ***; the
technician found parts were needed to complete repairsOur records show there
was a delay receiving all necessary parts to complete repairs from the
manufactureOn ***, we contacted *** *** to notify her that we
have received all parts and a service representative will contact her with the
first available date to complete the repairs
*** offered *** *** a credit in the amount of
$** to her account as a goodwill gestureOur records show on***, we also
submitted a request for a $** gift card to be mailed to her residenceWe
sincerely apologize of any inconvenience *** *** experience as a result
of the service delay.
If
we may be of further assistance, *** *** may contact us at ***
*** ***

Thank you for the opportunity to respond to Mr*** concerns regarding account ***.
Mr*** stated he was of the understanding that he
would have 12-months no interest on his account, only to find out it was an
interest account
According to our records, Mr***
signed a 32-month
retail installment contract on October 31, 2013.
The items listed on the contract did not qualify for
the 12-months no-interest financing offer at the time Mr*** signed the
contract.
We have attached a copy of Mr***’s contract for his
records. Due to the
items not qualifying for the 12-months no interest financing, we are unable to
honor Mr***’s request at this time
We value Mr*** as a customer and appreciate him
bringing this matter to our attention

Thank you for
the opportunity to respond to *** ***’ concerns regarding account
#***. *** *** stated her account
should be paid off; however she has an outstanding balance
According to
our records, *** *** signed an 18-month retail
installment contract on
August 12, 2013. That contract also
included a six-month no-interest financing promotion
The total
amount financed was $***. This
included an invoice amount of $*** as well as $*** for credit insurance,
unemployment insurance and property insurance.
*** *** paid a total of $*** which left an outstanding balance
of $***.
Also, on
October 31, 2013, *** *** called our automated system and received a
payoff quote of $***. On November 1,
*** *** submitted two payments; one in the amount of $*** and one
in the amount of $***. This still
left an outstanding balance of $***
*** ***
called our automated system again on March 14, and received a payoff quote
of $***; however, no additional payments were submitted
On September
19, we mailed *** *** copies of her payment history, contract, and
her signed Cash-Option page
As of
September 26, the payoff balance is $***. Please note, the payoff balance is updated
daily. If *** *** would like to
pay the balance in full; we request she call the day she plans to submit the
payment for an up-to-date payoff quote

Thank you for
the opportunity to respond to *** ***’ concerns regarding a credit inquiry
We ask that
*** *** fax a copy of her full credit report so we may research her concerns
further.
She may fax
the credit report to *** for further
review. *** *** will receive a response to our
research by mail within business days of receiving her credit report.
We appreciate
*** *** bringing her concerns to our attention. If she has any additional questions or
concerns she may call our customer service department at ***.Thank you,*** ***

Thank you for the opportunity to respond to Mr***’s
concerns regarding his Conn’s account.
I have spoken to Mr*** regarding his concerns and I
have assured him his concerns are being addressed. Once Mr
***’s account has been processed in our system, we will
process a $credit
to his account
We value Mr*** as a customer and sincerely apologize for
any inconvenience he has experienced due to this matterThank you,Cheryle S***

Thank you for
the opportunity to respond to *** *** concerns regarding an account.
*** ***
account is financed with ***.
Conn’s does not have access to *** accounts.
*** *** will
need to contact *** to have
her concerns addressed further.Thank you,*** ***

Thank you for the opportunity to respond to Mrs
***’s additional commentWe have updated our records with the phone number
Mrs*** provided in her complaint along with other phone numbers from previous
purchases. We are attempting to contact
Mrs*** today to schedule an appointment for 2/17/to check the
installation and ensure the correction is completed. We will agree to exchange if we are unable to
correct the problem.
If we may be of further assistance, Mrs***
may contact us at ***
Sincerely,
Kathryn J***
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Revdex.com:
This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/16/7:17:PM and assigned ID ***
Regards,

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated the
payment that was scheduled for December 19, was supposed to be canceled
and it was not
According to
our records and recorded calls, *** ***
received a call on December 6,
regarding his account. The agent offered
*** *** the option to refinance the account and use the payment that posted
on December 5, as the down payment.
*** *** did not request to cancel the payment that was scheduled for
December 19, 2014.
*** ***
called back on December 19, 2014; however, the payment had already posted and
could not be reversed. Please note, when
a customer calls in to request a payment be reversed after it has already
posted, it takes 5-business days to complete that request
We value *** *** as a customer and appreciate him bringing this matter to our attention
Thank you,Cheryle ***

Thank you for the opportunity to respond to *** ***
complaintOur records show on 9/08/14; *** *** purchased a floor model GE
heat/cool air conditioner with a 24-month Repair Service Agreement Plan
We received *** *** complaint and found he contacted our
Customer
Service department stating his heat/cool unit does not work when
attempting to use the heatOur records show *** *** unit qualified for an
over-the-counter exchange however; we no longer had the exact model available
in stock as this is a seasonal item sold at Conn’sWe attempted to locate another
heat/cool unit however; we were unsuccessful locating another unit for $
which was the original amount *** *** paid
Our records show on 12/5/14; Conn’s processed a full credit in the
amount of $($for heat/cool unit and $for warranty plus tax)
to close his account because we were unable to locate another unit; no further
credit is due at this timeWe sincerely apologize for any inconvenience *** *** experience during the exchange process.
If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Thank you for the
opportunity to respond to ***’s complaintWe reviewed ***
***’s complaint and found her issue has been addressedWe appreciate ***
*** for bring this matter to our attention and we sincerely apologize for
any inconvenience *** experienced
during this process
If we may be of further
assistance, *** may contact Customer Service at ***
Kind regards,
*** ***