Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
That does not seem sufficient enoughPlease keep this complaint open until I receive the details of the recalculation
Regards,

Thank
you for the opportunity to respond to Mrs***'s complaintOur records show on 2/12/12; Mrs. *** purchased a GE electric washer and
dryer both with a 48-month Repair Service Agreement Plan
We received Mrs***'s complaint and found
she has contacted our service department
of five separate occasions dated from
6/8/until 2/02/for repair on her washerAfter further review of Mrs
***'s service needs, we show on 2/3/Conn's agreed to issue and exchange on
her washerWe no longer have the same washer Mrs*** originally purchased
therefore; we issued a store credit to re-select another washer up to $
which is the original amount paidOur records show on 2/6/15, Mrs***
contacted our customer helpdesk department stating she was unable to find
another washer to meet her needs and requested the credit to be applied towards
her accountMrs*** was informed that she would need to return her old
washer to her nearest Conn's before we can process the refund to her account
As of 2/21/15, we have no records showing Mrs*** has returned her washer in
order to process the store credit to her accountOnce Mrs*** has returned
her old washer we can proceed with processing her credit of $to her
Conn's account.
If we may be of further
assistance, Mrs*** may contact customer service at ***Kind regards,
Dyeisha
W***

Thank you for the
opportunity to respond to *** *** complaintOur records show on 11/10/13,
*** *** purchased the *** *** *** *** living room set which
consist of four pieces (sofa, loveseat, chair and ottoman) all with a 48-month
FurnitureGard Plan*** ***
delivery was scheduled on 11/12/13; he signed
his delivery ticket acknowledging he received all his merchandise in good
order, no damages was reported at the time of delivery
After further research
of *** *** service history we found he has had two completed service
repairs on his furniture set dated 5/7/and 4/29/During *** ***
last service inspection on 3/13/15, the serviceman found the covers on all four
furniture pieces with several rips and scuffs marks from customer’s use and
also found parts were needed to complete repairs on the ottoman, chair and
sofaAfter reviewing the serviceman’s findings and photos provided, it was
determined that the covers for all four furniture pieces was not covered under
the terms and conditions of the FurnitureGard Plan however; we would order
parts and continue with repairs on the ottoman, chair and sofaOnce the parts
arrived *** *** was schedule to complete repairs on 4/29/15; the serviceman
installed new legs on the ottoman, replaced four broken fr*** and the seat
core on the chair and reinforced the arm on the sofaThe serviceman did notate
that the edge wiring to complete repairs on the sofa was not available during
installation and needed to be orderedOur records show *** *** has
received the additional part need to complete repairs on the sofa but he has
refused to continue with further repairs
Although *** ***
furniture does not meet the qualification for an exchange at this time; Conn’s
will continue with any necessary repairs that are covered under the Terms and Conditions
of the FurnitureGard Plan*** *** may contact our Service Department at
*** to schedule an appointment to complete repairs
We have included
supporting documents with our response
If we may be of further assistance, *** *** may contact
Customer Service at ***
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I paid you for 5mths for a sectional that you knew was no good so I want my money back and you can have your furniture because I had been contacting you all since February and you did not keep the agreement that we made with you I was told that there was supposed to be a year factory warranty and if there was any defects within 3mths that you would replace it and now it has been 2mths over the time that we contacted you all I have spoke with several different people even different store manager and was not told the truth the same as customer service and the service department so I am asking you to return my money I have always lived up to my contacts with all the merchandise that I have purchased from you all over the years you need to pickup your furniture on Tuesday after 12:with my refund and a zero balance
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
There is no care for customer satisfaction from this companyStill absolutely no regard to the fact that my children had to sleep in the floor due to the fact that Conn's could not get the order together in the time they told meNo regard to the stress it caused and the manager st the store was trained well by corporate in the fact that he didn't give a darn eitherGreat customer service Conn'sI let everyone that brings you up about how the company is and will continueAs far as the collection calls go, I understand that I am late on the payment, but for your company to call me times in hours is ridiculous and considered harassmentSince you didn't address the complaint and just the fact that I am late on my payment, the next time I feel like you are harassing me, I will contact the attorney general and get it taken care of

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 9/19/14, Mrs*** purchased a Sealy Avila
Vista full mattress with a limited manufacturer’s warrantyMrs*** delivery was scheduled for 9/20/and she signed her delivery
ticket
acknowledging she received her mattress in good order
We received Mrs*** complaint and found she contacted our service
department on 10/01/stating there was tear in her mattressA service
appointment was scheduled for 10/16/14; upon inspection the serviceman found there
were snags in the mattress and the stitching was coming looseOur records show
on 10/22/14; a furniture coordinator attempted to contact Mrs*** to
notify her that the reported damages were not covered however; they were
unsuccessful in their attempt
At this time we are unable to honor Mrs*** request for an
exchange; based on the serviceman’s findings and the photos provided, the
reported damages are not covered by the manufacturer’s warrantyWe have included
a copy of Mrs*** signed delivery ticket and inspection report in our
response
If we may be of further
assistance, Mrs*** may contact us at ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I would also like to say that the company should still review the information that is being printed on letters mailed out to consumersThe information on the letters can be misleading

Thank you again for the opportunity to respond to Mr*** concerns. As a gesture of goodwill, we have canceled the credit application that was processed and removed the credit inquiry. Please note, it may take the credit bureaus 30-days to update their records. Conn's values Mr*** as a customer and appreciates him for bringing his concerns to our attention. Thank you, Cheryle S***

Thank you for the additional opportunity to respond to Mr***'s concerns regarding his accountsThe credit marks have been removedPlease note, it may take the credit bureaus 30-days to update their filesWe have processed a good-will due date change and pushed out the follow up date to make sure Mr*** does not receive any additional collection calls. The accounts are currently in the process of being combinedWe vale Mr*** as a customer and sincerely apologize for his inconvenience. Thank you, Cheryle S***

Thank you for the opportunity to respond to *** *** complaintOur records show on 12/22/14, *** *** purchased a ** *** *** with a 24-month Repair
Service Agreement PlanWe
show *** *** elected to pickup his *** from our Conn’s warehouse
located in *** **; no installation service was purchased
We received *** *** complaint and found on
4/7/15, Conn’s approved an exchange on his microwave. Our records show we no longer had the
original *** *** *** purchased therefore; we issued an in-store credit
for $(the original amount paid) to re-select a different *** that
meet his expectations*** *** will need to return the old *** to his
nearest Conn’s location to initiate the exchange
At this time we are unable to honor *** ***
request; the previous *** was picked up and installed by someone other
than Conn’s therefore, we will not be able to deliver and install *** ***
new unit at no additional cost
We have included *** *** signed pickup slip
at the time of his original purchase
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Thank you for
the opportunity to respond to ***’s concerns regarding account
#***. *** stated she made a
payment in *** *** and it has not posted to her account
We have
located ***’s payment in the amount of $received on November
15,
20**. We have submitted a correction to
have the payment applied to ***’s account. This payment will be applied within 5-
business days. We have also reversed the
$in late fees that *** received due to the error.
We value *** as a customer and sincerely
apologize for any inconvenience she has experienced due to this matter.Thank you,*** ***

Thank you for the opportunity to respond to *** *** additional commentsConn’s has agreed to honor *** *** request
to receive a refund in lieu of an exchange under the Terms and Conditions of
the FurnitureGard Plan*** *** will be contacted by Conn’s delivery team
to schedule a date to pickup all merchandise (armless chair, wedge, left
loveseat, right recliner and television);
once we received all item we will process a credit of $to close his
account
If we may be of further assistance, *** ***
may contact Customer Service at ***
Kind
regards,
Dyeisha
W***

Thank you for the opportunity to respond to *** ***’s
complaintOur records show on **/**/14; *** *** purchased the *** *** furniture set which consist of four pieces (sofa, loveseat and two
recliners) with a 48-month FurnitureGrad Plan, a 65” LG television with a
49-month
Repair Service Agreement Plan and received a free 32” LG television
with his qualified purchased
We received *** ***’s complaint and found we attempted to
delivery his furniture set on four separate occasions however; each time the
units were damaged upon deliveryConn’s agreed to return the complete
furniture set and issue a full refund to his ** accountOn ***/14; we
submitted a request to process a credit in the amount of $to *** ***’s ** account
At this time we are unable to honor *** ***’s request to void
his current GE contract; we have submitted a request to have the refund credited
towards his account*** *** may also contact ** *** *** ** *** with any questions regarding his accountWe sincerely apologize
for any inconvenience *** *** experienced during this process
If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Thank you for the opportunity to respond to **and ***’s
complaintOur records show on ***, **and *** purchased a ***
side by side refrigerator and month repair service agreement. **and ***’s contacted us on
1***, stating their refrigerator was
freezing up. *** was contacted on *** and a
service appointment was scheduled for *** with a local factory authorized
service provider. The service provider
determined upon inspection a part was needed.
The part was ordered then installed on ***. *** was contacted by our service
department on *** and she confirmed everything was working properly. We have received *** food loss claim
and the reimbursement has been processed.
Please allow 5-business days to receive the check
If we may be of further assistance, **and *** may
contact us at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to Mrs*** complaint. Our records show on **/11/14, Mrs*** was
approved
and made a purchase under ** *** with a 24-month Cash Option
Term. Mrs*** purchased a *** *** *** *** bedroom set
which consisted of (4) pieces; headboard, footboard, QN/KG rails, and dresser
with a limited 1-year manufacturer warranty on all four pieces
We attempted to contact Mrs*** to discuss her concerns, but
we were unable to reach her at this timeAfter reviewing Mrs***’s
complaint we found she contacted us within hours of her deliveryAlthough
we did not find where she was intentionally misled Conn’s has agreed as a
gesture of goodwill to honor her request and Return/Exchange her bedroom set
with a 15% restocking fee.
If we may be of further assistance, Mrs*** may contact *** *** *** ** ***
Kind regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have decided to accept the credit to my account of the cost of the defective furniture I purchased and received , only because I was told by *** *** that that was my only optionThat I could not get my money ive paid in and getting out of the ridiculous contract I was persuaded to sign with not realizing the sales man *** *** added an extra 3,to my contract for unnecessary accidental insurance and all types of other costs that really weren't needed I was when I originally got lured to sign the contracti spoke to *** *** on Thursday she said they were putting the info in their system that they decided to give me the exchange credit and she was to get back to me on Friday the 17thI received a call from another person telling me that I could go pick out new furnitureI expressed to the person that I had issues with the past due balance I have with conns and she said she couldn't help but she would leave a message or put it in the systemIm guessing neither of those things were doneI have gotten no response since Friday Since Friday the 19th I have been calling *** *** and leaving messages, still no response and it is pm on Wednesday 22ndMy reason for wanting to speak with her is because I have already tried talking to the credit collectors that have been calling my phone times a day since august when I missed my first payment EVER because of the horrible service I was getting from conns after I made my initial complaint about my furniture being defective from day oneI even went to the corporate office in *** ***They didn't even want to help me as I have informed you So therefor I didn't not pay the bill on august or September because of all the lies they were telling me and the horrible service and no one wanting to see what the problem was they just wanted their moneyI thought if I didnt not pay they would actually call me asking what they could do to help and find out why I hadn't paid the bill for the first time everThat was not the case I have not been able to use my cell phone since august because of all the credit callsI've explained to the creditors that I would have never missed a payment if I hadn't got DEFECTIVE furniture from their businessI would have never missed a payment if Conns were doing what they should have done to help me get something figured out, instead they continued to not care and lie and give me the constant run around and take advantage of meI had never missed a payment and never intended to nor have I been late My credit is on the line I have over a $6,contract with this business and they had no intentions of helping me and ruining my credit because they didn't wanna give me my money back and let me be done with alll this stressful mess and unprofessional service I have got since the day I requested help from them for costly furniture that was DEFECTIVEI feel that I should not be responsible for the past due amount because I would have paid it with no problem as I always have if I would have got the adequate response any paying customer should have! I feel that they should wipe the august and September off of my credit and let me just start paying my bill as usual with no negative effect on my credit and payment historyThis situation is out of my hands but its really important, I don't want to be penalized in the future when I would like to purchase a house or new car or anything because conns wanted to ignore me and not do the right thing by just giving me my money back for 2,dollars worth of DEFECTIVE furniture and a 6,contract or at least acknowledging the fact that I received DEFECTIVE furniture from their warehouseThe only time I received any type of breakthrough in ANY way with this company is when I contacted you at the Revdex.comIf I would have not contacted you they would have never done ANYTHING to help me at all and would have just ruined my creditThey had no intention of helping me or exchanging or refunding anything until you contacted themMy future is very important to me and if I would have known they sell merchandise in this manor and treat their paying loyal customers this way I would have NEVER stepped foot in a conns facility! Im disgusted with all that I have been through with this company all the long phone calls and trips to the stores and corporate with nothing but disappointment on my endI have to work to pay my bills and I have taken way too much time out of my busy life these past months trying to fight and get whats expected of such a known company whether it be me taking off of work for the two different inspectors who came out on two different occasions with no supplies or on the phone trying to get feedback.feedback Im wanting to get this matter resolved I have endured so much unwanted stress and headaches from this situation I really appreciate everything that the Revdex.com has made possible and all your helpThere would have been nothing positive if it werent for the Revdex.com Thank you
*** *** ***

Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/9/2:52:PM and assigned ID ***
Regards,
Yes the issue has been resolved to my satisfaction and I am closing this complaintThank you for your valuable assistance

Conn's
Did bring me a new televisionI received the television on SaturdayI am happy with the outcome of this issue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I don't know how much clearer I can say this, but here goes yet another try!I HAVE AKSED FOR THE PRODUCT TO BE PICKED UP FOR RETURN! I was told that someone would contact me to schedule a pick up, I have yet to receive that call! Someone please come pick this fridge up ASAP! I called several weeks ago! Actually I have been trying to return this fridge since day of delivery! It will not be my problem if y'all do not pick it up by ***Y'all have been giving several emails and messages to pick it up for return, all of which I have on file saved on my calling records and emails!

Thank you again for the opportunity to respond to ***s concerns regarding her payment.*** faxed over her bank statement on three different occasions; however, on two of those occasions, the bank statement was not legible and could not be used to track the payment. *** has not received any negative credit marks due to the missing payment. Again, we have located the payment and it will credit to the account within 5-business daysWe have pushed out the call date so *** should not receive any additional collection calls while we are in the process of crediting her accountPlease note, it takes up to hours for the calls to stop once we push out the call date.Again, we sincerely apologize for any inconvenience *** has experienced due to this matterThank you,*** ***