Conn's Home Plus

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her account. We have attached a copy of the contract signed by Mrs*** as well as the payment history. As of March 23, the payoff balance on the account is $3,055.09. Please note, the payoff balance can update daily. If Mrs*** plans to submit the payoff balance in full, we ask that she contact us the day she plans to submit the payment for an up-to-date payoff quote. Thank you, Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Problem:I had previously filed a complaint against Conn's in (Case #***) when I purchased an oven from them which they refused to returnWhen installing my oven, they broke my counter and their solution was a $reimbursement, which is when I contacted the Revdex.comA year later, they still have not paid the reimbursement for me having to replace all of my kitchen counters and I cannot get anyone to respondIt's been over a year now and this nightmare is still continuingI just want what I was promised as part of their resolution in their Revdex.com response.TranslateDesired Resolution / OutcomeDesired Resolution:Refund
Regards,
7/10/
Complaint
From the beginning this has been a customer service / product issue debacleI purchased a bed from Conns (via the phone after shopping and choosing in persone - with a helpful service agent) I had to go in the next day to sign paperwork and set up deliveryWhen I arrived the Manager was upset
that the order had not been set upHe then did this and we went over the paperworkThe extended warranty that I was told was no more than $was now $- therefore we had to redo that as I declined itThe year no interest financing I was told I was getting was now a year dealI dealt with the frustration and signed the paperworkI then received a call confirming delivery of the product - only it was the wrong productI then had to start the process over - extending the time it took to get the bed (while being charged more for the bed I originally wanted) As I had out of town guest coming in this was not idealThe bed was then delivered with no bed frameWhen I called to check on this I was told that they do not come with fr*** - when I stated that I was never told this (had it been mentioned I would have purchased one) - J*** the store Manager then told me that he would get one to me within a day (as my out of town guests were now sleeping on a bed on the floor) - This never happened - weeks later I am still waitingAlso the bed delivered is NOTHING like the bed in the show roomNo one will help me with a returnI am being told I HAVE to keep the product for days (which then conveniently brings us into a payment period) and then will only be able to exchange - most likely not returnI have reviewed this store poorly via *** and when I tried to give a poor review to their corporate website - it was censored and not postedI have now been told (weeks into this - and after I threatened to get a lawyer involved) that due to the fact that I said the word 'lawyer' that corporate instructs the employees to not have any contact with me
Product_Or_Service: *** *** *** *** Matress
Order_Number: ***-
Account_Number: account under ***
Desired Resolution
DesiredSettlementID: Refund
I am asking the store to pick up the bed that is nothing like what I ordered - and refund me in full for thisI just want to be finished with wasting my time dealing with this horrendous company
Consumer Business Dialog

Thank you for the opportunity to respond to Mr*** complaint
After further review and research, we found Mr*** complaint is regarding
a 60” television that was purchased by different consumerWe are unable to
disclose any information to a 3rd-party regarding this
consumers
Our records show on 10/19/14, Mr*** contacted us via social
media stating he purchased a 60” plasma television and Conn’s Repair Service
Agreement Plan under his ex-girlfriend’s name and the warranty is not be
honoredMr*** was educated that he would need to have the original owner submit
a written request to transfer the warranty into his name to utilize the
coverage under the terms and conditions of the Repair Service AgreementRefer
to your Terms and Condition of the Repair Service Agreement SECTION (8)
Transfer: This Agreement is transferable upon FWSC or its Administrator
receiving a written request from the original ownerThe written request may be
sent to Conn’s at *** *** ** *** ** *** or by email as provided at
[www.conns.com]
Conn’s is willing to honor the Repair Service Agreement Plan once
we have received the requested documentsWe a copy of the Repair Service
Agreement in our response
If we may be of further assistance, Mr*** may contact us at ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** *** ** *** *** *** *** *** *** *** ***I was not informed this before the transactionI was told completely something different in the storeFix the situationIt is NOT my fault that I was not made aware of this because I was told differentA contract does NOT disclose that I will have to pay for accountsI went to *** *** and asked how they do there financing and even they said that wasn't right to treat there customersI will do EVERYTHING I can to show customers my personal account information to show them how you run your businessWebsites, ***, ***, and a *** showing everything and I will make a auto bot that tags everyone in ***, ***, *** and EVERYTHING I can because of yalls lack of information to disclose to customersI will do EVERYTHING in my power to hold this grudge to make it last as long as I can to do what I can and make it publicHow does smashing a television in front of the store to show customers my hatred toward your customer serviceI will do it
Regards,

Thank you for the opportunity to
respond to *** ***'s complaintOur records reflect that *** ***
purchased a washer and dryer via invoice *** on ***As a promotion running at that time of purchase a
marebate for the delivery fee was required*** ***'s purchase
did
qualify for the marebateThe correct forms were received by *** rebate center)
*** *** indicates that a
check was mailed to *** *** on *** as a correction to a previous claim
(See Attached Rebate Claim)We apologize for the inconvenience *** ***
experienced
If *** *** has any additional questions or concerns may
contact us at ***. *** ***

Thank you for the opportunity to respond to ***
*** complaintAfter further
review and research of *** *** concerns, we were able to confirm that
her
recliner was reported damaged upon deliveryConn’s has agreed to honor ***
*** request to exchange the recliner; her new recliner is scheduled for
delivery on 1/30/We sincerely apologize for any inconvenience *** ***
experienced as a result of the delay initiating her exchangeAs a gesture of
goodwill, we will mail *** *** a $gift card for customer satisfaction
If we may be of further assistance, *** *** may contact customer
service at 1-877-358-
Kind regards,
*** ***
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Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#***. Mrs*** stated insurance
was added to her contract and she provided proof of insuranceShe also stated
we offered her a discount on her product because it was scratchedShe also
stated
she signed a new contract, but it has not been put in place
According to
our records, Mrs*** signed a month retail installment contract on
February 3, 2015. Mrs*** signed a
replacement contract on March 7, removing the insurance and added the
discount she was to receive; however, the signature on that contract was not
able to be verified.
We have
attempted to contact Mrs***, but she has not returned our calls. We will be glad to implement the second
contract; however, Mrs*** will need to provide a copy of her driver’s
license. Once that has been received, we
can send her a new contract to sign through our online Docusign system.
We value Mrs
*** as a customer and appreciate her bringing her concerns to our
attention. We have provided a copy of
both retail installment contracts as well as the payment history for her
records. Once we have received a valid
signed contract, and it has been processed, the credit mark Mrs*** has
received can be removed. Thank you,*** ***

Thank you for
the opportunity to respond to Mrs***s concerns regarding account
#***. Mrs***s stated her
account should be closed; however, she began receiving collection calls
According to
our records, Mrs***s faxed over information to cancel the Repair
Service
Agreements on her contract and paid the account in full. The RSA cancelation form had not been
processed and the account remained opened.
We have
canceled the RSA agreements for a full credit to the account. Mrs***s also had property insurance on the
account; however, since the account would have been open less than thirty days,
the property insurance would have been canceled as well.
We are in the
process of closing the account for Mrs***s.
She will receive a close out letter for her records within business
days
We value Mrs
***s as a customer and sincerely apologize for any inconvenience she has experienced
due to this matterThank you,Cheryle S***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. As stated before, Conn's has refused to cooperate with us in this matter. Despite multiple replacements of the couch, all products have been damaged. The couch was purchased as a set with a matching loveseat & chair. As a matter of fact, we received a discount on the purchase price for purchasing the items as a matching set. However, Conn's has refused to cooperate in this matter & have failed to provide any adequate customer service. Obviously, a conclusion cannot be reached in this situation. We will not pay for furniture that we returned to the store, regardless of Conn's refusal to accept the return.
Regards,*** ***
6/8/
Complaint
I purchased a laptop from Conn's on creditThe laptop was stolen shortly after it was purchasedMy account with Conn's required that I have insuranceThis insurance was included in the financed amount/my monthly paymentsI filed the claim in February of The insurance company approved
the claim and paid Conn's directly for the amount of my claim in mid MarchI owed Conn's roughly $1,and the insurance settlement was approximately $1,This resulted in a credit balance of $To date, I haven't received my $Initially I was told that I needed to go to the store and pick out a new computer to replace itAfter asking the right questions I realized that I did not have to buy another computer through Conn's and that I could just get my money (the $credit balance) backSo, I purchased a computer elsewhereI was told (or weeks ago) by Conn's that they would apply the insurance payment to my account and then send me my $Again, I've yet to receive my money
I've been checking my account online almost dailyMy account still shows that I owe Conn's $1,(two + months and they still haven't corrected my account balance?!!?)Anyway, after becoming increasingly frustrated, I contacted Conn's again todayI was told that the insurance payment had been applied to my account and the $I owed was going to be applied to another account I have with Conn's?! Do what? First they tell me that I'm going to receive a check and now they are telling me they are going to apply it to my other account? How can they even do that?
After speaking with them about this they now tell me that they will send me my money IF I send them an email saying I want a refund via check rather than having them apply the money to my other accountI sent them an email today and supposedly I will get my check next weekWe shall see
Granted, it is only $but how can they be allowed to do this? Why is it ok for them to hold onto my money for over months? Why can they just randomly apply my insurance money on a stolen computer to my other account (that was for a mattress, I believe)? Why did they first tell me they'd refund my money and then just decide to apply it to my other account?
Desired Resolution
I'd like my money refunded ASAPI'd like for them to change their proceduresAnd shouldn't they actually owe me some interest for hanging onto my money for over months? Again, yes it is only $but I'm just one personHow many customers do they have? How often and how long do they hang
on to others insurance claim money?
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The company seems to think that having a policy justifies treating customers as they treated me. Both laptops I received from Conn's had the same problem -- a keyboard to which the cursor would not respond without repeated clicking of the touchpad. I was not willing to have a new machine repaired, and thus the company charged me to return a malfunctioning computer, twice. I would hope the Revdex.com would note that this company is asking cusotmers to pay a "restocking fee" for defective devices, a practice that is surely unfair to customers
Regards,

I would like to get reimbursed for one day of work for me and one day for my *** I would like CONNS to take off this months paymentI am having to go to the laundromat every few days because I have boysAt $*** a visit it is getting too expensive for usI need to be reimbursed for those
visitsFinally I need a new dryerIt is not even months old and three major parts broke!! I would like a dryer replacement

Thank you for the opportunity to respond to ***’s
additional commentsAs previously stated, Conn's is willing to offer options
as resolution of this matter:
1.
Keep product and receive
a 10% discount off the product cost2.
Return product and pay
the 15% restocking fee within the day policy
*** has already received a check in the amount of $
for delivery delayWe are awaiting a response regarding her decision on the
options offeredPlease be mindful that the Return Policy expires on ***
If we may be of further assistance, *** may contact us
directly at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Conn's continues to say the same thing over and over and not address why they are not responsible for what thier sales associate does to the customers nor do they care ! If they were decent people working there they would apologize for what thier sales associate did and make it right but then again they would have to have some decency to themThe jury is out on that one but we will seeI will never give it up because I have been treated wrongI'm paying money every month that the salesman told me I would not be payingI'll go to my grave saying Conn's owes me for this interest and if I can I'm going to see about placing an add in the newspaper warning people of what to expect when you walk through thier doors and I'm sure thier is plenty I can do on computer to warn everyone about how they do businessAnd I want to make sure that the Revdex.com knows that all the months that I have called them, that they never told me that I shouldn't have got the interestMatter of fact they told I did qualify but they always kicked it down the road that someone else would have to chan** the code.they NEVER said any of the things that they have said to Revdex.comGod knows all about itI wish I could get to the store and confront the face to face but that is impossible for me right now, but if I could ever get someone to bring me to the store I'll see how much guts they will have to my face, to say I'm lying and that I shouldn't mind giving my money away every month because of themI'm going to expect that they will re I burse me for what I've paid so far and STOP the interest every month for me Waiting for an answer

Thank you for the opportunity to respond to *** *** concerns regarding telephone calls she has receivedThe telephone number provided by *** *** was linked to an account in error. We have placed a cease and desist on the telephone number. We ask that *** *** allow up to hours
for the telephone number to be removed from our systemWe value *** *** and sincerely apologize for any inconvenience she has experienced due to this matter. If *** *** receives additional calls after the hours we ask that she contact us directly so we may research the matter further. Thank you, *** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thank you, once again, Revdex.com! Your the customer's best friend!And, also to Conn's ** for settling this matter.This all could have been avoided, if the *** store, had done what, I was originally directed to do by Conn's *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Per offer from Conn's the wedge was NOT delivered on *** *** ***We had to take off from work to wait on delivery of wedge and no one called nor did they come byThis has been my problem for day of purchase with Conn'sNo one folland take care of the situationIf they are going to deliver a wedge someone needs to call us and let us know when so we can again take off from workThis is an inconvenience to us*** *** keeps making an offer and is getting in touch with the delivery team nor any other Conn's representative.Revdex.com please ask them to refund our moneyThis is harassmentWe keep waiting and they keep changing their stories and NOW again we still have a damaged wedge in our homeNo delivery on *** *** ***This is truly unacceptable that we as customers has to be treated in this mannerI just wanted what they had on their showroom floor or I need a REFUND now.*** *** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Still waiting for negative mark to be removed from credit report
Regards,

">Thank you for the opportunity to
respond to *** ***’s complaint. We researched his concerns and found
his refrigerator was repaired on ***. We followed up with **
*** on ***; during the
conversation Conn’s offered to credit his account $*** due to the service
delay and food loss. We asked that *** *** please allow 7-business
days for the credit to post to his Conn’s account. We sincerely apologize
to *** *** for the experience and any inconvenience that was caused as a
result of a part and service delay.
If we may be of further
assistance, *** *** may contact our Customer Service Department at ***
Sincerely,
*** ***
2/13/
Complaint
We bought two power recliners and a power recliner love seat from Conn's in *** (*** ***)The initial delivery date was set for *** ***We received a telephone call from the store manager, ***, to see if Conn's could deliver the furniture soonerWe agreed to have the
furniture delivered on *** ***On *** ***, Conn's delivered three pieces of furniture, two power recliners and a loveseatOne of the recliners was damaged (it had a large stain on the back cushion.) We told the driver we would not accept the chair because it was damagedHe called the warehouse and an unknown person asked if we would take a discount for the chairWe stated we wanted a new chairConn's agreed to deliver another chair the following dayOn *** ***, Conn's again delivered a replacement chairHowever, this chair did not have a power cord to connect to the wallThe chair was a "power recliner" and needed to be plugged into an outletOnce again, the driver called the warehouse and Conn's stated they would deliver a power cord the following dayHowever, we ultimately decided we did not want the chairConn's did not deliver the power cord the next day, *** ***We called Conn's and requested that they come pick up the chair because it did not have a power cord and therefore, we could not use the chairConn's has refused to come pick up the chair or deliver a power cordWe have a chair that we can not use and Conn's is refusing to return and pick up the chairWe spent a substational amount of money for the chairs and loveseatWe have called the store manager, ***, multiple times, however he stated he would have to contact the District ManagerWe have called the warehouse and spoke to the manager, ***, who also stated she would look into the matter and call us backWe have contacted Conn's Corporate offices as well, trying to resolve this matterAll we receive as feed back is someone will call youNo one seems to want to help us
Product_Or_Service: *** power recliner (2) and power loveseat
Order_Number: ***
Desired Resolution
DesiredSettlementID: Other (requires explanation)
We want Conn's to return to our home and pick up the chair that does not workWe have a $*** chair in our basement that we can not use because it does not have a power cordWe want the $*** credited to our account
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thank you Revdex.com for the mediation between me and Conn'sHopefully they will honor their offer so we can close this complaintI greatly appreciate all your help.***

Thank you for the opportunity to respond to Mr*** complaintOur records show on 8/23/14, Mr*** purchased the United Soho
Espresso sectional set which consist of three pieces (left sofa, right chaise
and ottoman) with a 1-year limited manufacturer’s warrantyMr
*** was
scheduled and received delivery on 8/29/in good order
We received Mr***’ complaint and found he contacted our
customer helpdesk department on 9/9/stating he was not satisfied with the
furniture setMr*** was educated the he could only exchange the furniture
set within days from the date of purchase with a $exchange feeOur record
show on 9/18/14, Mr*** contacted our service department stating the
cushions were sinking in on the left sofa and right chaiseA serviceman was
scheduled on 9/27/14; upon inspection the serviceman found the complaint was
regarding the difference in the way the cushions felt; the left sectional piece
was softer than the rightOn 10/06/14, a service claim representative
contacted Mr*** and informed him that based on the serviceman findings
there were no defects found with the furniture; the firmness of the sectional
set is a preference that is not guaranteed by the terms and condition of the
manufacturer’s warranty
At this time we are unable to honor Mr***’s request to
return the furniture set for a refund; as of 9/12/he has exceeded the time
frame to exchange his furniture setBased on the serviceman’s finding during
inspection, there was no defect found with the sectional set
If we may be of further assistance, Mr*** may contact us at
1-877-358-
*** ***