Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Per offer from Conn's the wedge was NOT delivered on *** *** ***We had to take off from work to wait on delivery of wedge and no one called nor did they come byThis has been my problem for day of purchase with Conn'sNo one folland take care of the situationIf they are going to deliver a wedge someone needs to call us and let us know when so we can again take off from workThis is an inconvenience to us*** *** keeps making an offer and is getting in touch with the delivery team nor any other Conn's representative.Revdex.com please ask them to refund our moneyThis is harassmentWe keep waiting and they keep changing their stories and NOW again we still have a damaged wedge in our homeNo delivery on *** *** ***This is truly unacceptable that we as customers has to be treated in this mannerI just wanted what they had on their showroom floor or I need a REFUND now.*** *** ***
Regards,

Thank you for the
opportunity to respond to Mr***’ complaintOur records show on 11/30/13,
Mr*** purchased a 70” Sharp 3D Smart television with a 1-year limited
manufacturer’s warranty
We received Mr
***’ complaint and found on 12/23/14; we received an approved
authorized
from the manufacturer to exchange Mr*** television for up to $
which is the original amount he paidOur records show Mr*** re-selected a
65” Samsung 4K Smart television for $and received delivery in good
order on 12/26/ Conn’s agreed to
refund Mr*** for the difference in price for the television he re-selected,
a check was mailed on 12/31/to the address we have on file.
If we may be of further assistance, Mr***
may contact us at 1-877-358-
Sincerely,
Kathryn ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thank you, once again, Revdex.com! Your the customer's best friend!And, also to Conn's ** for settling this matter.This all could have been avoided, if the *** store, had done what, I was originally directed to do by Conn's *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Contact Name: *** *** Email: *** Comments: I have a closed complaint however I'm still getting calls on paying a supposedly resolved and closed account at workMy complaint number was ***
Regards,

Thank you for the opportunity to respond to Mrs
***’s complaint. Since receiving her
complaint our delivery driver has taken pictures of the *** unit that was
in the garage; we found the screw to the door handle and roller for the pull
out drawer needed to be replaced and the part
was available. The drawer part would need to be ordered from
the manufacture. Since 12/18/we have
made several attempts to contact Mrs*** to discuss a resolution but we
have been unsuccessful in our attempts.
We are committed to addressing Mrs*** concerns but will need to
speak with her directly. She may contact
Adam C, delivery manager directly at *** or contact me directly at
*** *** ***
Kind regards,
Kathryn J***

Thank you for the opportunity to respond to *** *** additional commentsUpon delivery; *** *** refused delivery stating
the refrigerator was not in the same condition as inside the store and
requested the item be returnedThe refrigerator was returned and a full credit
of $4,was submitted to cancel *** ***’s invoice; no account has been
setup due to merchandise was never received. As mentioned in our previous
response(s), *** *** purchased a floor
model refrigerator and has been advised that we no longer have another “floor model” refrigerator availableAs
previously stated, we are unable to offer *** *** a new factory sealed
refrigerator for the same price she was offered for the floor model she
originally selected
As of 4/11/15; *** *** credit application with
Conn’s has been cancelled due to the application has gone unused for more than
daysIf *** *** would like to make an additional purchase with Conn’s she
would need to submit a new credit application
*** *** has rejected our offer to receive $
gift card to use towards a new purchase; at this time we are unable to offer
any additional compensation
If
we may be of further assistance, *** *** may contact customer service at
***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I want to have a new contract mailed to me when the process is complete along with some sort of discount for all the harassing texts and calls to my job and home asking for a past due payment on my accounts when I have called numerous times to let them know my accounts were in the process of being combinedIn addition the unauthorized credit pull was done at the local lubbock texas storeI never authorized the credit pull I was only asking about my accounts and the next thing I know I have an alert on my Equifax showing a new credit inquiry from conns This needs to be deleted.*** ***

Thank you for the opportunity to respond to ***
***’s complaintOur records show on ***, *** *** purchased
two *** *** twin XL mattress, a *** *** *** adjustable base and
received a free 32” *** with her qualified purchased*** *** products
was
delivered and received in good order on ***
After researching *** ***’s complaint, we
found the second adjustable base was not added to her original invoice/contract. Due to the error *** *** was contacted
and informed she would need return to the store in order for the representative
to manually add the second adjustable base on her contractOur records show on
***, *** *** signed a new invoice and contract acknowledging she was
aware of the additional item and price of the adjustable base that was manually
added to her contract; we have no record that *** *** was offered any
additional compensation towards the purchaseWe show *** *** new
adjustable base was delivered and received in good order on ***
At this time we are unable to honor *** ***’s
request; *** *** signed a new contract and invoice which provides
details regarding total amount that would be added to her new contract
We have included a copy of *** ***’s amended
contract and invoice with our response
If we may be of further assistance, *** ***
may contact customer service at ***.Kind regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meFrom: *** *** ** *** Sent: Sunday, July 05, 5:PM To: drteam Subject: ID # ***- Conns Appliance, Inc. To whom it may concern: The issue is resolvedThank you Revdex.com Houston

Thank you for the opportunity to respond to *** *** complaint. Our records show on3/29/14, *** *** purchased (2) Asus Vivobook notebooks with a (37-month Repair Service
Agreement w/Accidental Damage) on both units totaling $2,699.96; MrAmos
financed $2,on Conn’s credit
Installment Loan and paid the difference of
$with his Visa Credit card. *** *** signed invoice indicates at
the time of purchase he acknowledged he was provided a copy of RSA &
ACCIDENTAL DAMAGE brochure and that he understood the coverage associated with
the product(s). *** *** elected to take both notebooks from our
Lafayette, LA
After researching *** *** complaint we found he contacted
us on 2/06/15; stating
his notebook screen was damaged while on the bus. *** *** notebook was
submitted for an exchange under the RSA & ACCIDENTAL DAMAGE Terms and
Conditions. On 2/10/15, *** *** exchange was approved; he was issued a credit
up to the original amount paid which was $to re-select a new notebook
because the original model was no longer available. *** *** initiated
his exchange on 3/11/15; and selected a Toshiba Satellite notebook model
(S75B7248) which was $more than the approved credit amount given.
*** *** also purchased a new 37-month Repair Service Agreement w/Accidental
Damage on his new notebook.
As stated in the RSA/ACCIDENTAL DAMAGE Terms and Conditions
once a product has been replaced under the terms of this coverage it is
considered fulfilled. Although, *** *** had not paid off his account
balance at that time of the agreement he is still responsible for the original
remaining balance OF $1,in addition to the $that was financed at
the time of the exchange.
We have included supporting documents in our response which
includes a copy of *** *** signed contract and a copy of the RSA &
ACCIDENTAL DAMAGE Terms and Conditions.
If we may be of further assistance, *** *** may contact
our Customer Service Department at 1-877-358-1252. Kind regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]David who is the district manager over the *** **/store who told me he needed to call *** Corporate Headquarters and if they told him it was OK for to sell me that TV for $that he would honor that priceI called *** myself and they told me Conn's buys the TV's in bulk and they could care less what Conn's sells them forDavid was supposed to call me back the next day, he did notI finally reached him the following week and he told me he would not be able to honor the $because *** told him he could notDavid lied to me and went back on his word
Regards, *** ** ***

Thank you for the opportunity to respond to ***’s complaintAfter further research, we found *** was offered and accepted a concession for damages during deliveryWe sincerely apologize for any inconvenience *** experienced as a result of delay processing her concessionAs
of ***, we have processed ***’s check request and will mail her check overnight to the address provided*** may track that status of her refund at*** (tracking number ***). If we may be of further assistance, *** may contact Customer Service at ***. Kind regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I talked to some one from conns she said she would send me a break down on what im paying on so I would know for sure .so I can pay of bill that was on 3/16/havent heard anything .all I WANT IS TO PAY OF WHAT I OWE AND BE DONE WITH CONN FOR GOOD

Thank you for the
opportunity to respond to *** *** complaintOur records show on
1/11/15, *** *** purchased a *** washer with a 24-month Repair
Service Agreement Plan*** *** elected to pickup his washer the same day
from our Conn’s located in ***
***
After further review and
research, we have no records that *** *** has contacted our service
department regarding any issues he is experiencing with his washerOn 5/4/15,
a service representative attempted to contact *** *** to schedule a
service appointment however; they were unsuccessful and were unable to leave a
voice message
Although *** ***
washer does not meet the qualifications for an exchange at this time; he may
contact our Service Department at *** to schedule an appointment to
have a service technician assess the unit
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
*** ***

Thank you for
the additional opportunity to respond to *** *** concerns regarding her
account.
We have
processed an interest recalculation on the account. If *** *** is willing to pay $on
the account on or before *** 5, 2014, the account will close out as
days same as cash
*** ***
will receive a close out letter within business days of the account closing
to retain for her recordsThank you,*** ***

Thank you for the opportunity to
respond to *** ***’ complaint. Our records show on 11/22/14, *** *** purchased a *** *** *** *** *** media chest with a limited 1-year manufacturer
warranty. *** *** did not purchase
additional *** Coverage and elected to pick up her media
chest from the local warehouse in Houston, TX; signed acknowledging her media
chest was received in good order and that an exchange or concession would not
be authorized for damages discovered after the model leaves the warehouse of
store
*** *** contacted our service
department on 11/25/14 three days after picking up her media chest; stating the
unit doors were uneven. A service call was scheduled for 11/29/14; during the inspection the
serviceman found the media cabinet frame was broken in half and appeared to
have been dropped on concrete. We contacted *** *** on 12/05/14 and informed the damages
reported were not covered under the Terms and Conditions of the manufacturer
warranty. Therefore, we are unable to honor her request to
return/exchange the media chest.
If we may be of further
assistance, *** *** may contact our Customer Service Department at***
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If they credited my Febpayment then I would have paid them more than what I woe themmy original balance was $3171.70, and I made them the following payment within the months cash option :one payment of $149.46three payments of $each six payments of $eachone final payment of $1684.68total payments is $3182.52, therefor they owe me a deference of $

Thank you for
the opportunity to respond to *** *** concerns regarding his
accounts. *** *** stated he paid
off his accounts; however, one account that was included with his bankruptcy
was also paid off
According to
our records, Mrwe received ***
*** payment of $11,294.00. That amount was distributed between his
accounts to pay them off. In error, we
also applied funds to account #***.
We are in the
process of refunding the overpayments on the accounts. *** *** will receive a refund in the
amount of $2,from account $***and a refund in the amount of $1,
from account #***. This is a total
refund amount of $3,
Please allow
10-business days for the refunds to process and be mailed out. We value *** *** as a customer and
sincerely apologize for any inconvenience he has experienced due to this
matter. If *** *** does not receive the refund checks, we ask that he contact us directly so we may track the checks for himThank you,*** ***

Thank you for the
opportunity to respond to MrF* complaintOur records show on 6/28/14;
MrF* purchased the Catnapper *** Reclining living room set which
consist of four pieces (two sofas, wedge and recliner) all with a 48-month
FurnitureGard PlanMrF* delivery was scheduled and received on 7/01/
in good order
We received MrF*
complaint and found he contacted us on four separate occasions regarding
service for both sofa pieces and reclinerMrF* last service call was
received on 9/26/stating the furniture pieces looked lumpy and was hardA
service appointment was scheduled on 10/04/14; the service man found all
seating areas on both sofa pieces and the recliner was out of shape, hard and
uncomfortableThe serviceman also found the knee rest on both sofa pieces and
recliner was bunching and lumpyOur records show MrF* furniture is currently
under the manufacturer’s warranty therefore; we submitted a request to the
manufacture for a possible exchangeOn 10/09/14; it was approved to exchange only
on MrF* entire furniture setMrF* expressed his
dissatisfaction with the quality of the furniture and requested an exchange for
a different furniture setOn 10/20/14; an approval was issued for MrF*
to re-select any furniture set (living room, dining room or bedroom) for up to
$which was the original amount he paid
We attempted to
contact MrF* on 1/12/and 1/13/to discuss his options but we were
unsuccessful in our attemptsAfter further review of MrF* complaint,
Conn’s has agreed to the following options:
1. MrF* may use
the approved credit given by the manufacture to re-select any furniture
products up to $2. MrF* may
elect to process his claim under the Terms and Conditions of the FurnitureGard
Plan to receive a store credit to re-select different items up to $or
we can process a refund for $to his accountIf MrF* elects to
receive one of these options the FurntiureGard Plan will be considered
fulfilled and he would be responsible for the remaining balance
MrF* may
contact us directly at 1-866-765-with his decision
Sincerely,
Dyeisha W***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account #***. We have attached a copy of the replacement contract signed by Mrs***. This contract included the refrigerator for $999.97, the 24-month repair service agreement for $149.99, and $for standard delivery. This brought her total to $plus $brings the total to $1407.18. Mrs*** paid $down on the products purchased which left her unpaid balance as $1125.18 Mrs*** accepted the property insurance on the account in the amount of $which brought the amount financed to $1288.10. If Mrs*** pays only the minimum monthly payment due of $each month for the 30-months the account is financed for, she would pay a total of $ Mrs*** forfeited her no-interest financing promotion due to late payments assessed on the account.; therefore, interest is accruing on the account. We have attached a copy of the contract as well as the payment history for her records. Due to the number of late payments and the loss of the no-interest financing promotion, the outstanding balance owed on the account as of June 8, is $864.18. This includes a past due amount of $223.16. Please note, the past due amount updates daily. If Mrs*** would like to pay the account balance in full, we ask that she contact us the day she plans to remit the payment for an up-to-date payoff quote. Thank you, Cheryle S***