Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I don't know how much clearer I can say this, but here goes yet another try!I HAVE AKSED FOR THE PRODUCT TO BE PICKED UP FOR RETURN! I was told that someone would contact me to schedule a pick up, I have yet to receive that call! Someone please come pick this fridge up ASAP! I called several weeks ago! Actually I have been trying to return this fridge since day of delivery! It will not be my problem if y'all do not pick it up by ***Y'all have been giving several emails and messages to pick it up for return, all of which I have on file saved on my calling records and emails!

Thank you for the opportunity to respond to *** ***’s
complaintOur records show on **/**/14; *** *** purchased the *** *** furniture set which consist of four pieces (sofa, loveseat and two
recliners) with a 48-month FurnitureGrad Plan, a 65” LG television with a
49-month
Repair Service Agreement Plan and received a free 32” LG television
with his qualified purchased
We received *** ***’s complaint and found we attempted to
delivery his furniture set on four separate occasions however; each time the
units were damaged upon deliveryConn’s agreed to return the complete
furniture set and issue a full refund to his ** accountOn ***/14; we
submitted a request to process a credit in the amount of $to *** ***’s ** account
At this time we are unable to honor *** ***’s request to void
his current GE contract; we have submitted a request to have the refund credited
towards his account*** *** may also contact ** *** *** ** *** with any questions regarding his accountWe sincerely apologize
for any inconvenience *** *** experienced during this process
If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I paid you for 5mths for a sectional that you knew was no good so I want my money back and you can have your furniture because I had been contacting you all since February and you did not keep the agreement that we made with you I was told that there was supposed to be a year factory warranty and if there was any defects within 3mths that you would replace it and now it has been 2mths over the time that we contacted you all I have spoke with several different people even different store manager and was not told the truth the same as customer service and the service department so I am asking you to return my money I have always lived up to my contacts with all the merchandise that I have purchased from you all over the years you need to pickup your furniture on Tuesday after 12:with my refund and a zero balance
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the
opportunity to respond to *** *** complaintOur records show on 1/31/14,
*** *** purchased a *** 60” Smart TV with a 49-month Repair Service
Agreement/Accidental Plan, *** 3D *** Home Theatre with a 1-year
limited manufacturer’s warranty (which
expired on
1/31/15), X-Large tilting mount, fiber optical cables, Conn’s
television and home theatre installation service totaling $*** ***
elected to pickup her product from our Conn’s located in Conroe, TX*** ***
signed her invoice acknowledging she received a copy of the RSA/Accidental Plan
and that she understood the coverage associated with the product listedAs listed
on both the invoice and contract *** *** received at the time of purchase; the
length of term, expiration date and price is displayed below the model number (***) for the item that is covered under the RSA/Accidental Plan
As shown on both the invoice and contract, *** *** only purchased a 49-month
RSA/Accidental Damage Plan on her television which expires on 2/28/for
$
In regards to *** ***
complaint regarding her television and home theatre installation that was completed
on 2/1/14; we have no records showing *** *** contacted us regarding any issue
with her installation service prior to receiving her complaintWe show *** *** contacted our service department on 4/25/(after the manufacturer’s
warranty expired) stating the HTIB was not connecting or powering on however;
we were unable to continue with repairs due to the warranty expired on 1/31/
At this time we are unable to honor *** *** request; her signed invoice and
contract indicates that she was aware of the coverage for the product listed
We have included
supporting documents with our response
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to *** *** additional commentsConn’s has agreed to honor *** *** request
to receive a refund in lieu of an exchange under the Terms and Conditions of
the FurnitureGard Plan*** *** will be contacted by Conn’s delivery team
to schedule a date to pickup all merchandise (armless chair, wedge, left
loveseat, right recliner and television);
once we received all item we will process a credit of $to close his
account
If we may be of further assistance, *** ***
may contact Customer Service at ***
Kind
regards,
Dyeisha
W***

Thank
you for the opportunity to respond to Mr***’s complaint. Our
records show on 12/21/14, Mr
*** purchased a *** *** E330LP
Barbecue Grill with a limited 1-year manufacturer warranty. We show Mr
*** elected to take his grill from our Houston, TX location; Mr
*** signed acknowledging his grill was received in good order
We
researched Mr***’s complaint and found he contacted our Customer
Service Department on 1/24/15; 33-days after picking up the grill stating the grill
was leaking gas. We reviewed Mr***’s purchase and verified he
only had manufacturer warranty and Conn’s service does not service outdoor
cooking products. Mr*** was instructed at that time he would
need to contact the manufacturer. Although we were unable to confirm
the unit had failed, Mr*** was offered the option to return/exchange
the grill with a 15% restocking fee.
If
we may be of further assistance, Mr*** may contact our Customer
Service Department at ***
Kind
regards,
Jana A***
2/23/
Complaint
01/04/- Made furniture of purchase and scheduled delivery for wednesday 01/07/promised by salesman
01/06/- received phone call confirming delivery on Wednesday 01/07/from dispatch
01/07/- Took day off from work and moved existing furniture in house to make room for new
furniture to be deliveredAt 5pm with no delivery or notification; called store and delivery dispatchLearned my product would not be in houston until 01/09/WORK DAY WASTED - Salesman said he called me to notify delivery of goods would not happen prior, NO MISSED CALLs on cell or work phoneScheduled new delivery for Sunday 01/11/guaranteed by salesman
01/11/- Moved furniture again awaiting arrival of new furnitureAt 3:without delivery or notification, called Dispatch and StoreLearned that my goods would not arrive until 01/17/from DispatchANOTHER DAY WASTEDCalled store asking to speak with manager, told manager was not present on Sunday and that Frank the assistant manager is the manager on dutySpoke with Frank about the unprofessionalism and days wasted, Frank agreed about the unprofessionalism and would get the manager to give me call to see if they can wave delivery fee and deliver the other two smaller items that were in stock for the multiple inconveniences and unprofessional behaviorsPleaded that my goods would be in stock 01/17/and delivered 01/18/and that I would be contacted by the store manager Monday 01/12/
01/28/- I have NOT been contacted by the Store Manager - I have NOT been contacted by my salesman - I have NOT been contacted by Dispatch - My furniture that I purchase has NOT been delivered
Desired Resolution
I wish to have my furniture delivered asap!
I wish to receive a formal apology
I wish to have the delivery fee removed from my bill
I wish to received a discount and a future discount on more goods that I need for my homeI am needing to purchase new appliances and more furniture soon,
If not, I can take my business to a more professional company
Consumer Business Dialog

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10341449, and find that this resolution would be satisfactory to me

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she
would like an interest recalculation on her account
According to
our records, we submitted the account for an interest recalculation on April
7,
2015. We ask that *** *** please
allow up to business days for processing.
We are unable to honor her request for a discount on her next purchase
We value *** *** as a customer and appreciate her bringing her concerns to our
attention.Thank you,*** ***

Thank
you for the opportunity to respond to Mr***’s additional commentsConn’s
will continue to service a product if a consumer contacts us for repairs prior
to the expiration date of the warranty however; after repairs have been
completed, Conn’s is no longer obligated to continue with future repairs once the
warranty expiresMr***’s last service was on 11/28/14; the serviceman
reported all repairs were completedWe have no records that Mr***
contacted us for further repair on his furniture from the date repairs were
complete (9/26/14) on the armless
sofa and right chaise and (11/28/14)
on the left section; until the warranty expired on 1/20/
At
the time of Mr***’s last service appointment, his furniture set did not
meet the qualifications for an exchange under the Terms and Conditions of the
manufacturer’s warrantyBased on the serviceman’s report all repairs were successfully
completed on all unitsAs of 1/20/15, Mr*** no longer has coverage on his
furniture to continue with further repairs.
If we may be of further assistance, Mr*** may contact
customer service at 1-877-358-
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Problem:I had previously filed a complaint against Conn's in (Case #***) when I purchased an oven from them which they refused to returnWhen installing my oven, they broke my counter and their solution was a $reimbursement, which is when I contacted the Revdex.comA year later, they still have not paid the reimbursement for me having to replace all of my kitchen counters and I cannot get anyone to respondIt's been over a year now and this nightmare is still continuingI just want what I was promised as part of their resolution in their Revdex.com response.TranslateDesired Resolution / OutcomeDesired Resolution:Refund
Regards,
7/10/
Complaint
From the beginning this has been a customer service / product issue debacleI purchased a bed from Conns (via the phone after shopping and choosing in persone - with a helpful service agent) I had to go in the next day to sign paperwork and set up deliveryWhen I arrived the Manager was upset
that the order had not been set upHe then did this and we went over the paperworkThe extended warranty that I was told was no more than $was now $- therefore we had to redo that as I declined itThe year no interest financing I was told I was getting was now a year dealI dealt with the frustration and signed the paperworkI then received a call confirming delivery of the product - only it was the wrong productI then had to start the process over - extending the time it took to get the bed (while being charged more for the bed I originally wanted) As I had out of town guest coming in this was not idealThe bed was then delivered with no bed frameWhen I called to check on this I was told that they do not come with fr*** - when I stated that I was never told this (had it been mentioned I would have purchased one) - J*** the store Manager then told me that he would get one to me within a day (as my out of town guests were now sleeping on a bed on the floor) - This never happened - weeks later I am still waitingAlso the bed delivered is NOTHING like the bed in the show roomNo one will help me with a returnI am being told I HAVE to keep the product for days (which then conveniently brings us into a payment period) and then will only be able to exchange - most likely not returnI have reviewed this store poorly via *** and when I tried to give a poor review to their corporate website - it was censored and not postedI have now been told (weeks into this - and after I threatened to get a lawyer involved) that due to the fact that I said the word 'lawyer' that corporate instructs the employees to not have any contact with me
Product_Or_Service: *** *** *** *** Matress
Order_Number: ***-
Account_Number: account under ***
Desired Resolution
DesiredSettlementID: Refund
I am asking the store to pick up the bed that is nothing like what I ordered - and refund me in full for thisI just want to be finished with wasting my time dealing with this horrendous company
Consumer Business Dialog

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Thank you for the
opportunity to respond to *** *** complaint. We appreciate *** *** for bringing
his concerns to our attention.
*** *** has been contacted and his issue has been
resolved. *** *** is
scheduled to receive his new *** furniture set on Saturday
(9/26/15). Again, we sincerely
apologize for any inconvenience *** *** experienced during this
process.
If we may be of further
assistance, *** *** may contact our Customer Service Department at
1-877-358-
Kind regards,
Jana A***
Customer Relations
Conn’s Inc
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Thank you for
the opportunity to respond *** ***’s concerns regarding account
#***. *** *** stated her bank
account was fraudulently accessed four times and added NSF fees to her account
According to
our records, *** *** scheduled a payment in the amount of
$through
our online bill pay system. That payment
was returned by *** ***’s financial institution due to NSF. We only attempted to process the payment on
the date it was submitted.
We have
attached a copy of *** ***’s payment history for her records. If *** *** received further NSF fees, she
will need to discuss her concerns with her financial institution.
We value *** *** as a customer and appreciate her bringing her concerns to our attentionThank you,*** ***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her account. We have attached a copy of the contract signed by Mrs*** as well as the payment history. As of March 23, the payoff balance on the account is $3,055.09. Please note, the payoff balance can update daily. If Mrs*** plans to submit the payoff balance in full, we ask that she contact us the day she plans to submit the payment for an up-to-date payoff quote. Thank you, Cheryle S***

Thank you for the opportunity to respond to Mr*** complaint
After further review and research, we found Mr*** complaint is regarding
a 60” television that was purchased by different consumerWe are unable to
disclose any information to a 3rd-party regarding this
consumers
Our records show on 10/19/14, Mr*** contacted us via social
media stating he purchased a 60” plasma television and Conn’s Repair Service
Agreement Plan under his ex-girlfriend’s name and the warranty is not be
honoredMr*** was educated that he would need to have the original owner submit
a written request to transfer the warranty into his name to utilize the
coverage under the terms and conditions of the Repair Service AgreementRefer
to your Terms and Condition of the Repair Service Agreement SECTION (8)
Transfer: This Agreement is transferable upon FWSC or its Administrator
receiving a written request from the original ownerThe written request may be
sent to Conn’s at *** *** ** *** ** *** or by email as provided at
[www.conns.com]
Conn’s is willing to honor the Repair Service Agreement Plan once
we have received the requested documentsWe a copy of the Repair Service
Agreement in our response
If we may be of further assistance, Mr*** may contact us at ***
*** ***

Thank you for the opportunity to respond to *** ***
complaintOur records show on 9/29/14, *** *** purchased the *** *** *** set which consisted of
three pieces (left sofa, left corner sofa and
sectional daybed) which all came with a 1-year limited manufacturer’s warranty
*** *** furniture was delivered and received in good order on 930/
We reviewed *** *** complaint and found she contacted
our service department on 3/14/stating the cushions were sinking in on all
three furniture pieces*** *** service appointment was scheduled on
3/25/however; the serviceman notated the service order was cancelled after
several failed attempts to contact *** *** to confirm the time of her
appointmentOur records show a new service order was created on 4/3/
regarding the same issue with all three piecesWe verified with the serviceman
that *** *** repairs were completed up to the manufacturer’s
specifications on 4/27/15; the serviceman added *** to all seat cushions
as needed and repaired the broken frame on the daybed
We sincerely apologize for any inconvenience *** ***
experienced during this process
If we may be of further assistance, *** *** may contact
customer service at ***
Kind
regards,
*** ***

Thank you for the
opportunity to respond to *** ***’s additional comments. *** *** has been contacted and
her concerns have been addressed
If we may be of
further assistance, *** *** may contact our Customer Service Department
at ###-###-####
Kind regards,
*** ***
6/6/
Complaint
After my furniture was delivered on ***I noticed a slight defect I notified Conns a service member was sent out and he took pictures of the damagesI was told the furniture would be replaced due to the damages was a manufactured defectI have called the store twice, and revisited the
store no one knows anything about the replacement or the damageshowever they do not accept returns; and no one has returned my callsI contact customer services and they stated I will have to complete a form which will be emailed to meI have not received that email
Product_Or_Service: *** sofa, love seat
Account_Number: ***
Desired Resolution
DesiredSettlementID: Refund
Although this furniture was a beauty in the show roomI would like a full refundThis have been a very uncomfortable purchase
Consumer Business Dialog

Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. As stated in our first response, we are in the process of recalculating the interest on her account. Thank you, *** ***

Thank you for
the opportunity to respond to *** ***’s concerns regarding account #
***. *** *** stated Conn’s
breached her contract and split her bedroom set up onto two contracts.
According to
our records, *** *** signed a 32-month retail installment contract
on May 23,
2014. *** ***’s credit limit on her
Conn’s account was $3,with a $deposit. This available credit limit would not allow
*** *** to purchase all the items she needed.
*** *** also has a Conn’s GE card with a credit limit of
$2,000.00. *** *** used the GE credit
to purchase the remainder of her items.
This is why she has two different contracts.
We have
attached copies of *** ***’s signed documents from both Conn’s credit and GE
credit for her records. We have also
included a copy of her payment history for her records. We have also attached a copy of the invoices
for each account to insure her she was not double charged for her items. She has merchandise charged with Conn’s
credit and merchandise charged with GE credit.
We value *** *** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as long as conn's holds up their end and marks my account paid on full upon receipt of $and change as well as an additional copy of my insurance policy

Thank you for the opportunity to respond *** *** complaint
Our records show on 12/07/14; *** *** purchased the *** *** ***
furniture set which consist of three pieces (sofa, loveseat and recliner) all
with a 48-month FurnitureGard Plan and received delivery on
12/13/
On 1/23/14, we contacted *** *** to discuss his concerns;
during conversation *** *** stated he is willing to keep the recliner
however he wanted an exchange on the sofa and loveseat*** *** also stated
that he was supposed to receive a partial credit to his account for the
reclinerConn’s has agreed to honor his request to exchange the sofa and
loveseatAt *** *** request, his delivery is scheduled for Sunday
1/25/15; a representative from our delivery team will contact him the morning
of delivery with an estimated time of arrivalOur records show on 1/01/15, a
credit was processed to *** *** account in the amount of $as
agreedWe sincerely apologize for any inconvenience *** *** experienced as
a result of delay
If we may be of further assistance, *** *** may contact us directly
at ***
*** ***