Conn's Home Plus

Thank you for the opportunity to respond to *** ***’s additional
comments. After further review Conn’s
has agreed to exchange *** ***’s *** *** *** sectional set which
consisted of four pieces; right arm, left arm, chair, and square ottoman. *** *** has been issued an instore credit
of $2,049.96, which is the original amount paid for the four pieces. *** *** may visit her nearest Conn’s to
reselect and schedule delivery
If we may be of further assistance, *** *** may contact
us at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she
called to have her payment due date changed to the first of each month.
According to
our records, Ms*** signed a 30-month retail
installment contract on
July 18, 2015. She agreed to have her
minimum monthly payment due on the 25th of each month. On October 19, Ms*** called to
schedule the payment that was due on September 25, 2015. At that time she requested the payment due
date be moved to the 1st of each month. We were unable to honor that request because
the account was considered past due at that time.
Once September’s
payment posted to the account, we were able to honor Ms***’s request
and her due date has been moved to the 1st of each month with the
next payment being due on November 1, 2015.
As of November 5, 2015, a late payment fee has not been assessed on the
account for the October payment. We have attached a copy of Ms***'s payment history for her records.
We value Ms
*** as a customer and appreciate her for bringing her concerns to our
attention. Thank you,Cheryle ***
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Thank you for the
opportunity to respond to *** *** complaintOur records show on 1/31/14,
*** *** purchased a *** 60” Smart TV with a 49-month Repair Service
Agreement/Accidental Plan, *** 3D *** Home Theatre with a 1-year
limited manufacturer’s warranty (which
expired on
1/31/15), X-Large tilting mount, fiber optical cables, Conn’s
television and home theatre installation service totaling $*** ***
elected to pickup her product from our Conn’s located in Conroe, TX*** ***
signed her invoice acknowledging she received a copy of the RSA/Accidental Plan
and that she understood the coverage associated with the product listedAs listed
on both the invoice and contract *** *** received at the time of purchase; the
length of term, expiration date and price is displayed below the model number (***) for the item that is covered under the RSA/Accidental Plan
As shown on both the invoice and contract, *** *** only purchased a 49-month
RSA/Accidental Damage Plan on her television which expires on 2/28/for
$
In regards to *** ***
complaint regarding her television and home theatre installation that was completed
on 2/1/14; we have no records showing *** *** contacted us regarding any issue
with her installation service prior to receiving her complaintWe show *** *** contacted our service department on 4/25/(after the manufacturer’s
warranty expired) stating the HTIB was not connecting or powering on however;
we were unable to continue with repairs due to the warranty expired on 1/31/
At this time we are unable to honor *** *** request; her signed invoice and
contract indicates that she was aware of the coverage for the product listed
We have included
supporting documents with our response
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Problem:On *** ** *** I purchased a Brand New Refrigerator by brand *** from my local Conn's Appliance storeI purchased what was advertised to me as a new refrigerator for $1, As a matter of fact, I even financed the total cost of this new refrigerator on a Conns' Credit cardOnce the product arrived, it was not in its original packaging, and did not contain an owners manual, or user's guideNot even a month after I purchased this merchandise, the product stopped functioningConn's Explained to me that they need to send a Conn's Repair Representative out to my home for inspectionConn's then explained since the product was not purchased with this Conn's store Brand warranty, that the problem was out of their hands; and that I need to call Brand *** to have them come out to inspect the productIn good faith I did soThe *** Repair Representative informed me that the *** Refrigerator that I purchased for almost $2,is in fact an old/ aftermarket refrigerator, with after market parts; SOLD AS NEW!!! The Refrigerator was even wrapped in plastic like newNow it is ***, and there has been Conn's Repair Representatives at my home, and a *** Repairman and still I have no functioning RefrigeratorI still am paying over $a month for a new refrigerator that does not workI have reached out to Conn's numerous of times to send me a replacement refrigeratorAt this point, all I want is due to me as a paying customerA FUNCTIONING REFRIGERATOR?This was filed with Revdex.com already case number ***I was still working with Conn's because I was told from a representative over the phone that since it was approved from Corporate all I have to do is go into the location that I purchased the refrigerator from and advise them that I want it picked up and they will schedule a time and dateI asked was she sure there was not going to be a problem and how would they know at the store that corporate okay'd the return she stated that it is noted on my accountOf course, when I got to the store they were unaware and the manager Israel stated they he would email corporate to have the system updated.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I would like my money back
Regards,

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to *** *** complaint.
Our records show on 1/02/15,
*** *** purchased a ** washer with a (48-month Repair Service
Agreement). *** ***’s signed invoice indicates at the time
of purchase she acknowledged she was provided a copy of the Repair Service
Agreement and that she understood the coverage associated with the
product. *** *** elected to have her washer delivered;
which was completed on2/11/15, and received in good
order
We
researched *** *** complaint and found she contacted us on 6/07/15;
stating her washer would not power on. A service call was scheduled
for 6/12/15;
during the inspection the serviceman found the control board needed to be
replaced. The technician ordered the part and it became available on 6/22/15. On 6/26/15, the
technician completed *** ***’s repairs; by installing a new
control board. Once the technician installed the new control board,
he tested the unit and the unit was functioning properly; *** *** signed off on the technician’s service report
Based
on the technician’s report *** ***’s washer was repaired and
working properly. Therefore, at this time we are unable to honor Mrs
Womack-Conner’s request for an exchange.
If
we may be of further assistance, *** *** may contact our
Customer Service department at ***
Kind
regards,
Jana
***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as long as conn's holds up their end and marks my account paid on full upon receipt of $and change as well as an additional copy of my insurance policy

Thank
you for the opportunity to respond to Mr***’s additional commentsConn’s
will continue to service a product if a consumer contacts us for repairs prior
to the expiration date of the warranty however; after repairs have been
completed, Conn’s is no longer obligated to continue with future repairs once the
warranty expiresMr***’s last service was on 11/28/14; the serviceman
reported all repairs were completedWe have no records that Mr***
contacted us for further repair on his furniture from the date repairs were
complete (9/26/14) on the armless
sofa and right chaise and (11/28/14)
on the left section; until the warranty expired on 1/20/
At
the time of Mr***’s last service appointment, his furniture set did not
meet the qualifications for an exchange under the Terms and Conditions of the
manufacturer’s warrantyBased on the serviceman’s report all repairs were successfully
completed on all unitsAs of 1/20/15, Mr*** no longer has coverage on his
furniture to continue with further repairs.
If we may be of further assistance, Mr*** may contact
customer service at 1-877-358-
Kind
regards,
Dyeisha
W***

Thank you for
the opportunity to respond *** ***’s concerns regarding account
#***. *** *** stated her bank
account was fraudulently accessed four times and added NSF fees to her account
According to
our records, *** *** scheduled a payment in the amount of
$through
our online bill pay system. That payment
was returned by *** ***’s financial institution due to NSF. We only attempted to process the payment on
the date it was submitted.
We have
attached a copy of *** ***’s payment history for her records. If *** *** received further NSF fees, she
will need to discuss her concerns with her financial institution.
We value *** *** as a customer and appreciate her bringing her concerns to our attentionThank you,*** ***

Thank you for the opportunity to respond *** *** complaint
Our records show on 12/07/14; *** *** purchased the *** *** ***
furniture set which consist of three pieces (sofa, loveseat and recliner) all
with a 48-month FurnitureGard Plan and received delivery on
12/13/
On 1/23/14, we contacted *** *** to discuss his concerns;
during conversation *** *** stated he is willing to keep the recliner
however he wanted an exchange on the sofa and loveseat*** *** also stated
that he was supposed to receive a partial credit to his account for the
reclinerConn’s has agreed to honor his request to exchange the sofa and
loveseatAt *** *** request, his delivery is scheduled for Sunday
1/25/15; a representative from our delivery team will contact him the morning
of delivery with an estimated time of arrivalOur records show on 1/01/15, a
credit was processed to *** *** account in the amount of $as
agreedWe sincerely apologize for any inconvenience *** *** experienced as
a result of delay
If we may be of further assistance, *** *** may contact us directly
at ***
*** ***

"width:436.5pt>
Thank you for the
opportunity to respond to *** *** complaint. We appreciate *** *** for bringing
his concerns to our attention.
*** *** has been contacted and his issue has been
resolved. *** *** is
scheduled to receive his new *** furniture set on Saturday
(9/26/15). Again, we sincerely
apologize for any inconvenience *** *** experienced during this
process.
If we may be of further
assistance, *** *** may contact our Customer Service Department at
1-877-358-
Kind regards,
Jana A***
Customer Relations
Conn’s Inc
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Thank you again for the opportunity to respond to *** ***'s concerns regarding her account. As stated in our first response, we are in the process of recalculating the interest on her account. Thank you, *** ***

Thank you
for the opportunity to respond to Mrs***’ complaint
regarding a purchase made under the name *** ***. Our records
show on 3/05/15, Mr*** purchased
a Canon EOS Rebel camera and a Happy Leather (Westfield) furniture set which
consisted of four pieces (armless chair, wedge, loveseat, and power
recliner). We spoke with Mr*** on 4/28/15 and his concerns have been addressed
and resolved. Mr*** is scheduled to receive delivery on 4/29/15. We sincerely
apologize to Mrs*** and Mr*** for the experience and any
inconvenience that has been caused regarding this matter
If we may be of further assistance, Mrs*** may contact our
Customer Service Department at 1-877-358-
Kind regards,
*** ***
5/9/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10341449, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I reject it because when I was making the purchase I was told it was eligible and not once was I told it was not and store managers and sale man admitted their.mistake and it was ***e timestimes wrong and times rightIf it was nto eligible why did your customer service and regional manager said he was going to have me sign a new contract and refund the interest I feel like I have been a victim of some type of bait and switch and a victim of fraudI'm not asking for anything more than what Your employees promised But I see it was all lies and words just to keep me from complaining and kept me strung along for weeks with lies I do have the documentation of the transactions that were ***e

Thank you for the opportunity to respond to *** ***
complaintOur records show on 9/29/14, *** *** purchased the *** *** *** set which consisted of
three pieces (left sofa, left corner sofa and
sectional daybed) which all came with a 1-year limited manufacturer’s warranty
*** *** furniture was delivered and received in good order on 930/
We reviewed *** *** complaint and found she contacted
our service department on 3/14/stating the cushions were sinking in on all
three furniture pieces*** *** service appointment was scheduled on
3/25/however; the serviceman notated the service order was cancelled after
several failed attempts to contact *** *** to confirm the time of her
appointmentOur records show a new service order was created on 4/3/
regarding the same issue with all three piecesWe verified with the serviceman
that *** *** repairs were completed up to the manufacturer’s
specifications on 4/27/15; the serviceman added *** to all seat cushions
as needed and repaired the broken frame on the daybed
We sincerely apologize for any inconvenience *** ***
experienced during this process
If we may be of further assistance, *** *** may contact
customer service at ***
Kind
regards,
*** ***

Thank
you for the opportunity to respond to Mr***’s complaint. Our
records show on 12/21/14, Mr
*** purchased a *** *** E330LP
Barbecue Grill with a limited 1-year manufacturer warranty. We show Mr
*** elected to take his grill from our Houston, TX location; Mr
*** signed acknowledging his grill was received in good order
We
researched Mr***’s complaint and found he contacted our Customer
Service Department on 1/24/15; 33-days after picking up the grill stating the grill
was leaking gas. We reviewed Mr***’s purchase and verified he
only had manufacturer warranty and Conn’s service does not service outdoor
cooking products. Mr*** was instructed at that time he would
need to contact the manufacturer. Although we were unable to confirm
the unit had failed, Mr*** was offered the option to return/exchange
the grill with a 15% restocking fee.
If
we may be of further assistance, Mr*** may contact our Customer
Service Department at ***
Kind
regards,
Jana A***
2/23/
Complaint
01/04/- Made furniture of purchase and scheduled delivery for wednesday 01/07/promised by salesman
01/06/- received phone call confirming delivery on Wednesday 01/07/from dispatch
01/07/- Took day off from work and moved existing furniture in house to make room for new
furniture to be deliveredAt 5pm with no delivery or notification; called store and delivery dispatchLearned my product would not be in houston until 01/09/WORK DAY WASTED - Salesman said he called me to notify delivery of goods would not happen prior, NO MISSED CALLs on cell or work phoneScheduled new delivery for Sunday 01/11/guaranteed by salesman
01/11/- Moved furniture again awaiting arrival of new furnitureAt 3:without delivery or notification, called Dispatch and StoreLearned that my goods would not arrive until 01/17/from DispatchANOTHER DAY WASTEDCalled store asking to speak with manager, told manager was not present on Sunday and that Frank the assistant manager is the manager on dutySpoke with Frank about the unprofessionalism and days wasted, Frank agreed about the unprofessionalism and would get the manager to give me call to see if they can wave delivery fee and deliver the other two smaller items that were in stock for the multiple inconveniences and unprofessional behaviorsPleaded that my goods would be in stock 01/17/and delivered 01/18/and that I would be contacted by the store manager Monday 01/12/
01/28/- I have NOT been contacted by the Store Manager - I have NOT been contacted by my salesman - I have NOT been contacted by Dispatch - My furniture that I purchase has NOT been delivered
Desired Resolution
I wish to have my furniture delivered asap!
I wish to receive a formal apology
I wish to have the delivery fee removed from my bill
I wish to received a discount and a future discount on more goods that I need for my homeI am needing to purchase new appliances and more furniture soon,
If not, I can take my business to a more professional company
Consumer Business Dialog

Thank you for the
opportunity to respond to *** ***’s additional comments. *** *** has been contacted and
her concerns have been addressed
If we may be of
further assistance, *** *** may contact our Customer Service Department
at ###-###-####
Kind regards,
*** ***
6/6/
Complaint
After my furniture was delivered on ***I noticed a slight defect I notified Conns a service member was sent out and he took pictures of the damagesI was told the furniture would be replaced due to the damages was a manufactured defectI have called the store twice, and revisited the
store no one knows anything about the replacement or the damageshowever they do not accept returns; and no one has returned my callsI contact customer services and they stated I will have to complete a form which will be emailed to meI have not received that email
Product_Or_Service: *** sofa, love seat
Account_Number: ***
Desired Resolution
DesiredSettlementID: Refund
Although this furniture was a beauty in the show roomI would like a full refundThis have been a very uncomfortable purchase
Consumer Business Dialog

Thank you for
the opportunity to respond to *** ***’s concerns regarding account #
***. *** *** stated Conn’s
breached her contract and split her bedroom set up onto two contracts.
According to
our records, *** *** signed a 32-month retail installment contract
on May 23,
2014. *** ***’s credit limit on her
Conn’s account was $3,with a $deposit. This available credit limit would not allow
*** *** to purchase all the items she needed.
*** *** also has a Conn’s GE card with a credit limit of
$2,000.00. *** *** used the GE credit
to purchase the remainder of her items.
This is why she has two different contracts.
We have
attached copies of *** ***’s signed documents from both Conn’s credit and GE
credit for her records. We have also
included a copy of her payment history for her records. We have also attached a copy of the invoices
for each account to insure her she was not double charged for her items. She has merchandise charged with Conn’s
credit and merchandise charged with GE credit.
We value *** *** as a customer and appreciate her bringing her concerns to our
attention. Thank you,Cheryle S***

Thank you for the opportunity to respond to *** additional comments. As previously stated at *** request he elected to receive a refund in lieu of his exchange. A credit of $2,plus tax was applied to his account which closed his account. Our records indicate once the credit was applied to *** account he was issued a check refund in the amount of $for an over-payment. Although, we have initiated his refund and closed his account; *** furniture and television is still in his possession. At this time no additional credit is owed. In regards to *** OTR microwave he purchased on 2/11/13; we show his last service call with Conn’s was on 4/22/13. Our records indicate *** service on his OTR microwave was completed on 5/02/13; we have no records showing *** attempted to contact us regarding a service issue with his OTR microwave once service was completed. If we may be of further assistance, *** may contact our Customer Service Department at ***. Kind regards, Jana A***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she
would like an interest recalculation on her account
According to
our records, we submitted the account for an interest recalculation on April
7,
2015. We ask that *** *** please
allow up to business days for processing.
We are unable to honor her request for a discount on her next purchase
We value *** *** as a customer and appreciate her bringing her concerns to our
attention.Thank you,*** ***