Consolidated Edison Company of New York, Inc.

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Roman","serif">Dear *** ***:
We have received your inquiry through the
Revdex.com regarding your request for a payment arrangement
We understand that on December **, 2014, you
spoke with *** *** from the Executive Action Group
As discussed a new payment plan can be
established on your accountThe terms of this payment plan are monthly
installments of $plus all future billsFor the agreement to go into
effect you agreed to make a down payment of $200.00, by December **, 2014, at
this time that payment has not been receivedThe account currently remains at
risk of service interruption
Sincerely,
Con Edison
Executive Action Group

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Dear *** ***:
We have received your rebuttal through the Revdex.com regarding being billed after you vacated
We are willing to review your inquiry further if you have any documentation to support your positionYour documentation can be emailed to ***Until the documentation is received and reviewed we will continue with collection activity on your account
Sincerely,
Con Edison
Executive Action Group

The original bill from January **, to February **, for $was estimated due to adverse weather conditionsWhen we read the meter on March **, we then cancelled the previous bill and rebilled the account from the last actual reading on January **, to the current reading (at
the time) on March **, in the amount of $The customer was credited for her payment of $and was only billed for the difference of the two amounts, which came to $We also obtained a reading on April **, 2015, which supports the March *** reading Thank you *** ** *** *** • Executive Action Group * *** *** *** *** *** ** *** ###-###-####

A response has been sent to the customer directly from our *** *** *** of Customer OperationsPlease see attachedAdditional communication is still taking place between *** *** and our Executive Action Group to resolve the customer’s lingering issues Thank you *** **
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Dear *** ***: We have received your inquiry through the Revdex.com
regarding your billing issueFirst, we regret the frustration this matter has caused you. We were informed that *** *** of Unmetered and Meter Services spoke to you regarding the concerns you raised in your complaint. We are pleased that we were able to resolve this meter to your satisfaction. If you have any further questions, please contact *** *** at ###-###-#### Sincerely, Con Edison Executive Action Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait for a resolution from Public Service Commission and Con Edison
Sincerely,
*** ***

Our records indicate that a complaint was made with the *** *** *** (***) and *** *** contacted *** *** on April **, regarding the scheduling of a field appointmentThe next available appointment date at that time was April **, The customer had to confirm
availability and follow up with the CompanyAt this time we have not heard back from the customer, so no field appointment has been scheduledWe would be more than happy to schedule a field appointment at the customer's convenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID ***
Sincerely,
*** ***

According to our records repairs were completed at your location on March **, We apologize for the delay in addressing your concerns

*** *** attempted to call *** *** to further discuss her concerns, but the customer was unavailable*** *** left her direct contact information via voicemail and can be reached at ###-###-####

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*** Dear *** ***:We have received your inquiry
through the Revdex.com regarding our request for a security deposit.We understand that you spoke with *** *** and requested that we reverse our request for a security deposit.As a courtesy we have waived our request for a deposit of $at this timeTo avoid a turn off notice and/or a request for a deposit in the future, please pay your bill soon after you receive it. A payment is due when you receive your bill, and is considered late if it is not received by the time your next bill is preparedYour account has an overdue amount of $We understand the aforementioned amount has been mailed out; however, we still have not received it. We must receive the payment by Monday, February *** to avoid another deposit request being issued for your accountAttached is our Billing & Payment Options brochure that outlines the various payment options available such as the option of paying your bill through our Direct Payment Plan or by using our automated telephone service to Pay by Phone. Sincerely, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I disagree with that I am deaf I use sign language so I did call that I moved because I don't live there for longer and I have receipt proof that I moved out with return security deposit.  Customer service didn't put in the notes and didn't turn off because they think I am fraud cause by interpreter but it's is not fraud. FCC law is approved to provider interpreter with confident. I am sure someone or landlord use my name eletric because when I move I was in other country vacation I will find old ticket airplane with my family trip)
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]                     
[redacted] [redacted]
[redacted]  [redacted]
[redacted]
        Dear [redacted]...

[redacted]: We have received your inquiry through the Revdex.com regarding being billed after you vacated [redacted]  [redacted]. In your complaint you mentioned your displeasure with being billed for electricity after you vacated the premises on June **, 2014 when you canceled service.   As the customer of record, it is your responsibility to close the account when service is no longer required.  If the service remains in the customer’s name, the customer is responsible for all charges incurred until we are notified to close the account or someone else applies for service. A review of our records show that there was no contact or request to have the service canceled under your name. Your account was automatically closed when the new tenant applied for service effective July **, 2014.  Unfortunately, we are unable to adjust the turn off date.     Sincerely,     Con Edison Executive Action Group

February 20, 2015 Mr. Grigor Makarian                         29 Albemarle PlaceYonkers, NY 10701    Case#[redacted] Dear [redacted]: We have received your...

inquiry through the Revdex.com regarding your high billing issues.We were informed that a complaint was filed with the New York State Public Service Commission, and you currently have an appointment scheduled for February **, 2015 to test your meter.  We will inform the Public Service Commission of our findings and will make our records available for their review. Sincerely,  Con Edison[redacted]

Unfortunately, on March **, 2015 we were unable to gain access to the meter. On April **, 2015 we subsequently gained access and adjusted the account based on an actual reading. Your current balance is $56.20 for 45 days. The previous bill was for 16 days because a customer reading was provided mid-cycle, on February **, 2015, which resulted in a 46 day bill, for the period of January *, 2015 to February **, 2015. We apologize for any confusion this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
didn't answer from the Con Edison. I asked about a credit and I didn't get the credit. There is no way my bill is $211. & I don't want to hear that they just add the bill because I paid January Febuary spell so something better be done. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]                     
[redacted]
 
 
    Dear [redacted]: We have...

received your inquiry through the Revdex.com regarding being billed after you vacated [redacted]. We have been informed that [redacted] was unsuccessful in her attempt to contact you by telephone.  In your complaint you mentioned your displeasure with being billed for electricity and gas after you vacated the premises on November **, 2013. As the customer of record, it is your responsibility to close the account when service is no longer required.  If the service remains in the customer’s name, the customer is responsible for all charges incurred until we are notified to close the account or someone else applies for service.  A review of our records shows that there was no contact or request to have the service canceled under your name before January **, 2014. As a courtesy we have adjusted your turn off date to reflect November **, 2013.  Attached are your two most recent billing summaries for your review.     Sincerely,     Con Edison Executive Action Group

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]They left a message in my answer machine and that was it. I called them again yesterday...

(3/**/2015) They told me that somebody is going to show up the same day, but still nothing is happening.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:We have received your inquiry through the Revdex.com regarding a turn off notice you received.We understand that on April **, 2015, you spoke with [redacted] from the Executive Action Group and discussed the details of your complaint. If you have any further questions you can contact [redacted] directly at ###-###-####.   Sincerely,  Con EdisonExecutive Action Group