Consolidated Edison Company of New York, Inc.

Review: Farella electric completed the work just fine but their second half of the job was abandoned. The second half of the job consisted of notifying ConEd that the job was complete and to schedule an appointment to have the work inspected, hopefully approved so the 110 line can be converted to a 220 line. I don't know if he went out of business or is just avoiding his customers or just myself. His phone is out of order and I am stuck with this 110 line and no electrician. Update 7/**/13: I filed a complaint with the Revdex.com against Farella electric in April 2013 regarding a failure to complet an electric upgrade. That complaint number was [redacted]. [redacted] failed to complete the upgrade for two reasons. The first he admitted in dropping the ball but the second reason is that he claims that ConEd is suffering from a back log and refuses to respond to his inquiry. I continuosly called him but his phone was temporarily disconnected. He did not respond to my inquiries until I filed complaint # [redacted]. Soon after that he called me and apoligized and said he if working on it and that he has ten other jobs also waiting. He again blamed ConEd for most of the problem. A few weeks ago he called and claimed that ConEd called him and arranged and appointment to inspect his work. He asked if he could come by that day and meet with the inspector. He showed up twenty minutes late but ConEd never showed up. Again he blamed ConEd for everything. I do not believe that ConEd is that busy or that unprofessional.Desired Settlement: I would like the Revdex.com to intercede and help me rectify this problem . I cannot afford to hire another electrician to do the job I paid [redacted] to do. Thank you in advance for any assistance you may be able to provide.

Consumer

Response:

I want to address these issues to Coned. When I called Coned about the problem they tell me that I cannot ask them, I have to deal with my electrician. I think that is unacceptable! If I am waiting for Coned to provide a service why can't I ask them a question and get it answered from them!

Business

Response:

My representative [redacted] attempted to contact [redacted] on 8/**/13 to advise him that according to our Energy Service Department the city certificate needed to be amended to reflect the 4 meters the contractor requested, currently the city certificate only shows 2 meters. Our Energy Services Department spoke with the contractor on 8/**/13 and he told them he still has not amended it. We would not be issuing the field until that correction is made.

Supervisor • Executive Action Group

Review: I payed Conedison bills for nine years in the range of $100-130. I have my meter checked reliquary by a ConEdison technician. This year I had my meter read in January and April. After the last check I received the bill in the regular range that I payed on time. All of a sudden in June [redacted] I received a bill in the amount of $1,262.34 and 3 days later I received another bill for $2,083.29. When I called ConEdison to enquirer about the discrepancy they explained that probably the last two bills were adjusted for past years. I was a victim of hurricane Sandy and had no power for almost a month. I have never received any credit from ConEdison for the lack of service. Con Edison has monopolized the market that enabled this type of illegal practice to take place.Desired Settlement: I want ConEdison to waive the charges for the amount of $2000 that were charged illegally.

Business

Response:

To Whom It May Concern:

On July **, 2013, Senior Specialist [redacted] spoke with the customer and placed the following note on the account:

Spoke to customer who disputes billing on account. Explained re-billing as a result of estimated bill. Stated already filed a complaint with the PSC; however, will still like to speak with my manager. Requested the manager's name and number. Provided information.

We will inform the Public Service Commission of our decision and will make our records available for their review.

Review: On the evening of March *, 2015, our lights began flickering and some of our appliances stopped working. We called in an emergency electrician who told us that there is a dead phase coming into our home and ConEd needs to repair it. He put in a temporary fix such that our lights stopped flickering, but none of our 220V appliances could be used.

Con Ed was not able to give us a repair appointment until May **. In the interim, we could barely cook, and were unable to use the laundry machine or dryer. On May **, I waited for ConEd to arrive for their 11:00 appointment. They arrived after 1:00pm and reported that they could not access the manhole because there was a car parked over it (they had missed the 1.5 hour alternate side window from 11:30 until 1:00 when all the cars were gone). I was told to schedule another appointment. The first appointment I was given was for June **. When I complained, they were able to give me an appointment on May **. On May **, I waited for ConEd to arrive for their 11:00 appointment. At 12:30 pm, having not shown up, I called, and was told they were short-staffed, and would not be coming after all. They overlooked letting us know.Desired Settlement: I have several desired outcomes. Primarily that my electricity be repaired immediately. However, I have lost days of work, spent over a hundred dollars in the laundromat, and had to order food delivery more frequently. I would like some kind of monetary compensation for this. Lastly, I would just like to feel like I have some control over my service providers. If I could tell ConEd that I no longer desire their business, and take my business elsewhere, this would be desirable. The fact that there is no option like this in [redacted] is troubling.

Business

Response:

We apologize that the original appointment date was not kept, but work was done at the premises on June [redacted]. In addition, a voicemail was left for the customer following up on status of permanent service on June [redacted]. Again, we apologize for any inconvenience the original missed appointment caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am the daughter of who is making this complaint. My mom has tried numerous times as well as I to work out some kind of agreement with con Ed they won't even budge. The last agreement they would only give my mom is to pay $10 towards the unpaid amount and the current bill in full I expressed my concern with that is that my mom is now a widow she only gets a social security check every month and with that has to pay a mortgage, property taxes, her utilities bills and having to pay the current month in full is going to be hard for her but that was all they would do. Now she just got a shut off notice they want the money in full $4,835.49 which they definitely over charged her but refuse to come look at the meter. My mom is an 81 yr old widow with health issues. I myself live there with my family and are disabled. All we've asking for was to give her one amount the same one each month until it's paid this way she knows exactly how much she has to pay the most she can do is between $300and $350 a month over a period of time until it's paid. Please can you see if they will work this amount out for her. We're not arguing the bill just the payment schedule. My mom if she can pay more she will but if she can't that's all she can do every month. Also if they would just come and check the meter the bill is very high every month.Desired Settlement: To work out some kind of an agreement to get the bill paid but an amount she can afford and amount that's the same every month. She has a shut off notice and want the money in full she doesn't have that kind of money. Please if they would just give her the amount above or close to it until it's paid. And would like them to come check the meter this has been a complaint for 2yrs now they won't come.

Business

Response:

Ms. H[redacted] spoke with [redacted], who was speaking on behalf of [redacted], today and explained to her that a $10.00 per month payment agreement was the most lenient agreement we could offer. We understand that the customer’s monthly bills range from $300.00 to over $400.00 per month; however, that is something that is dictated by the level of consumption, and can only be lowered through conservation. During the conversation, [redacted] did mention the presence of a faulty central cooling system in the home, and Ms. H[redacted] advised her that it may be best to consult with a contractor regarding her next steps. She also explained that since [redacted] is the home owner the burden is; unfortunately, on her to correct any issues with equipment at the premises. Ms. H[redacted] did reinstate the customer’s previous payment agreement, which requires a down payment of $509.27 by February *, 2016 and the installments will again be $10.00 per month plus current charges.

Review: Coned has failed after numerous phone call attempts, numerous emails, to correctly reconcile my account balance. Coned has made numerous threatening attempts to shut off my electricity even though my accounts have been paid in full. After many emails exchanged with coned and after many proof of payments that I provided to them (PER THEIR REQUEST I actually had to resort to sending them my actual credit card statements demonstrating proof of payment and emails that I received from coned which are auto generated IN THEIR SYSTEM as proof of payment) they still continue to reflect an incorrect account balance and they still continue to bill me an incorrect amount.. This issue is very straightforward and coned has been completely irresponsible in correcting my account even after numerous attempts and countless hours I spent writing emails and making phone calls.Desired Settlement: I will not be making any more payments to coned until they can correct the fundamental errors they have in their billing department and correctly reflect my actual account balances. I am not a high net worth person and making payments that I know are incorrect out of fear that coned will shut off my electricity or worse out of fear that they will put me into collections and ruin my credit is unconscionable. The onus should not be put on me to pay a wrong balance because I do not have the legal means to contest these issues.

Business

Response:

Ms. B[redacted] spoke with Mr. G[redacted] on November **, 2015 and explained the charges on the account, including a transfer balance the customer questioned. She also emailed the customer a detailed statement for his records and review and waived all late payment charges assessed, in the amount of $5.43. The customer's balance after all adjustments was $82.82. Since a new bill has been generated that balance is now overdue, payment for that amount should be made as soon as possible. If Mr. G[redacted] has any questions he can contact Ms. B[redacted] at ###-###-####, or email us at [redacted].

Review: THIS IS ABOUT CON EDISON ACCOUNY#[redacted] STO. THE BILL IS ADDRESSED TO [redacted]. I [redacted] AM THE LANDLORD .I RENTED IT TO [redacted] FOR [redacted] GROCERY STORE.HE CLOSED THE BUSINESS AS OF OCT.2013 BUT NEVER TURNED THE ACCOUNT INTO HIS NAME .THE BILLS WERE BEING PAID UNTIL AROUND JULY 2013AND THEN EDISON SAID DUE TO ESTIMATED BILLS ,IT HAD TO BE CORRECTED.AFTER 3 MONTHS THE NEW BILL COMES TO OVER SIX THOUSAND DOLLARS. I CALLED EDISON NUMEROUS TIMES AND SENT THEM LETTERS.THEY WERE SENT ALL THE DOCUMENTS THEY ASKED REGARDING THE RENTAL..MR SORIANO EVEN SAID HE WOULD PAY IT OFF MONTHLY.CON ED SAID I AM RESPONSIBLE ANDI TOLD THEM IF I WAS I AM GOING TO PAY IT BUT I NEEDTO MAKE AN AGREEMENT.THE TERMS OF THEIR AGREEMENT WERE VERY UNREASONABLE.NOW THE LAW DEPT. SENDS ME A LETTER STATING THAT THEY WILL GET A MARSHALL AND SEIZE THE METER WHICH WILL COST MORE MONEY PLUS A DEPOSIT TO GET ONE BACK .THE DEPOSIT WAS 3500 DOLLARS AND THE REST IN 6 MONTHS MAKE NO MISTAKES I WILL PAY IT IF I AM RESPONSIBLE BUT THYEY COULD ATLEAST COME TO BETTER TERMOF AN AGREEMENT.PLEASE HELP ME TO GET THIS STRAIGHTENED OUT.I APPRECIATE IT VERY MUCH.............SINCERELY, [redacted]Desired Settlement: GET IT SETTELED SO I KNOW WHERE I AM AT ........

Business

Response:

Mr. [redacted]’s account was closed effective 7/**/13, his tenant was then placed on record from 7/**/13 to 10/**/13 and then Mr. [redacted] was then placed back on record effective 10/**/13. If the customer has any additional questions he can contact Ms. [redacted] at ###-###-####.

Thank you

Review: I am resident at apartment [redacted]. My apartment has central air/AC.

Con-Edison is not taking my online payment although their online billing site [redacted] took my payment of $408.00 and charged me additional fee of $3.35. on 10/*/2015. They are saying on Con Edison site and through mail that I never paid them when I paid them on the first. My account is [redacted]. It was online payment through my [redacted] last 4 of card: [redacted]. Con Edison [redacted] site receipt for payment# [redacted]. I have been charged since its on my bank statement. I also have printed copy of receipt.

I emailed Con Edison on their website through email 3 times. No response yet and first one was 2 weeks ago.

I also sent letter to them check #[redacted] in amount of $275.00 to make sure zero balance for month of October.

This whole month they been having phone lines busy for 30 minutes or more and hangs up after 15 minutes so I can't reach them by phone. No response on emails from Con Edison.

Other issues as well:

* Over price electrical bills

* 2 occasions of bills that come out to $800 or $1000 +, Why? Why would a con Edison bill be $800 or $1000? I renting apartment in a house. I think Con Edison is charging me for the owners con Edison bill who live on first floor of [redacted] and I am on 2fl of [redacted]. Its house that rents apartments out.

* Con - Edison is taking very suspicious activities by hot recognizing online payments on their webpage and looks to me they are trying to purposely try to charge me late fees for more money. I paid on time so why are they not recognizing the payment? I contacted [redacted] at ###-###-#### and they stated payment was made on 10/*/15 and good. They stated that they sent payment to Con Edison. [redacted] ask me to ask con Edison if they [redacted]y payment to someone else maybe? Why would they tell me that? Does Con Edison sent online payment to wrong accounts?Desired Settlement: I would like Con Edison to clear my 10/*/15 payment of $480.00 by [redacted] which I paid through Con Edison site which turned me over to [redacted] Receipt# for payment is [redacted] through [redacted] (###-###-####).

Business

Response:

We apologize for the inconvenience experienced. The payment of $480.00 was located and will be applied to [redacted]'s account shortly. The payment was made to account number [redacted], which is the account number the customer also references in their complaint. This account number is incorrect, the correct account number, which is also displayed on the customer's bill, is [redacted]. The inputting of the incorrect account number when the payment was made led to the payment being misapplied. In addition, a service fee was charged for the payment because the payment was made through our third party payment processing vendor [redacted]. To avoid paying a fee a payment can be made via check over the phone or online at [redacted]. In addition, monthly bills on the account average $300-$400 per month and will increase during the winter, since the customer is responsible for their own heat. That being said the bill for $1,250.22 issued in September 2015 represents three months of usage, for the period of June *, 2015-September *, 2015. Since that time two payments have been received, and the payment of $480.00 will be applied shortly.

Review: Con Edison advertised a special thermostat with a $25 rebate and free installation and that it would be web enabled thermostat. The letter was addressed to me offering this. When I called them, they told me they would not give me the rebate since I had an older previous model, even though the one I have is nearly 5 years old. However they would come over and install the new one, MY ACCOUNT # is[redacted].

They came over, the technician called his mgr and said I was not home and they called me and I told them he never even rung my bell. Then when I went outside looking for a Con Ed truck, all I saw was a plain black car parked down the street and the guy was avoiding eye contact with me.

Then he came to my door, showed me no id, but said he was here for the thermostat, so I let him in.

He complained about tools hanging in my utlitity closet and that they were in the way. I told him that I would move it, but I was on a phone call and he would need to wait a few minutes. He then went outside, leaving my door open, even though I told him I had pets and wanted the door closed so they would not get out

He then came in and told me he was leaving. He refused to give me his name or id # or to let me speak with his supervisor and just wrote down an [redacted] on a piece of a brown bag and then ripped it off and gave it to me.

Very rude and unprofessional.Desired Settlement: I want a check for $500 or a credit to me my Con Ed bill for $500 and I will call a private contractor and have my own thermostat put in. Con ED told me it was a $500 value, so I will buy one on my own with the credit they give me.

OR

They can issue me a $25 rebate as advertised AND come back and install the thermostat at a mutually convenient appointment time.

UNDER NO CIRCUMSTANCES do I want the same rude installer coming back. They must send someone new.

Business

Response:

We apologize for the inconvenience that you were caused and the issues you faced when our vendor visited your home. At this time we are still awaiting a detailed report from [redacted] regarding exactlywhat transpired during the field visit; however, we would like to address some of the concerns that you mentioned: · Unfortunately, Con Edison customers who already have a thermostat in place from previous thermostat programs are not eligible for the $25 “Thank you” rebate.· We have partnered with [redacted] to administer this, and other residential programs. They are in [redacted] trucks and due to program growth some of the newer techs are using their personal vehicles until we can expand the fleet.· Since the installers are actually [redacted] employees they have vendor ID; however, we are currently working to ensure that vendors working on behalf of Con Edison also have Con Edison issued contractor IDs.· We will also be working with the vendor to create co-branded business cards in the event that contact information is requested.We will follow-up with you directly once we have completed our review of what specifically transpired on the date of your field appointment, we are also in the process of making arrangements to fully resolve your complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is an incomplete response. They have not addressed my issues at all. Since they do not intend to resolve my issue, I want a check for the cost of me buying this on my own and installing it.Either they return to my home within 10 business days to complete this installation or send me a check.This was NOT about the $25 credit, that was clear that it was not for existing users of their old installed thermostat.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The equipment that was deficient was the control wiring within the area that the new thermostat was to be installed. During the field visit after performing the removal ofthe old pager style control box and thermostat, the technician attempted to install the new system. That is when it was discovered that at least one wire within the control wiring was deficient and the installation could not be completed. As a result, the technician re-installed and tested the old system to ensure that it was still operational and everything was left as is. Before leaving this was all explained, and when you inquired about why we were not installing the missing cable (between boilerand thermostat) it was further explained that it was not part of the scope of Con Ed’s contract and this equipment is your responsibility. Guidance was also provided the next step once this was completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We reject their explanation and demand that they return to honor their advertisement for a free wifi thermostat.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I just received a bill and postcard from ConEd regarding my old address. I moved end of October 2014 and notified ConEd. The sent me a final invoice which I have already paid last year. Now, 5 months later they are sending another bill in the amount of $199.76. It's bad enough they bribed their way into raising their supply charges. I know they requested to raise their supply charges again which was denied. Now they are resulting into predatory billing to accommodate their thirst for greed. I have already paid my balance in full 5 months ago and not giving them a penny more. I know the landlord had to rehab the apt after I left so that's who they need to go back to bill for this not me. I have already paid what I owe and current on my current bills at my current residence. Also, when I tried to call, each time it says 90 minutes wait time. I dont have that kind of time.Desired Settlement: ConEd needs to wipe the slate clean or I will also contact the Attorney General to report this predatory billing. I have already paid what I owe.

Business

Response:

[redacted]

Review: I believe I am being over charged for electricity. I do not agree with the amount that I am being billed for a one bedroom apartment with a refrigerator, one microwave, two television and four light. I called twice for someone to come out and investigate the issue to see if its only what I have in the apartment is connected to the meter for this apartment but I was told that No one is available. Below are what I have been charged since July 2012 when I moved at this location

From Date

To Date

Elec Use (Kwh)

Elec Demand (Kw)

Con Ed Electric Bill Amt

Gas Use (Therm)

Con Ed Gas Bill Amt

Total Bill Amt

11/**/2013 12/**/2013 274 0.00 $89.83 -- -- $89.83

10/**/2013 11/**/2013 256 0.00 $77.20 -- -- $77.20

09/**/2013 10/**/2013 207 0.00 $66.72 -- -- $66.72

08/**/2013 09/**/2013 181 0.00 $68.17 -- -- $68.17

07/**/2013 08/**/2013 413 0.00 $111.42 -- -- $111.42

05/**/2013 07/**/2013 617 0.00 $194.05 -- -- $194.05

04/**/2013 05/**/2013 213 0.00 $66.89 -- -- $66.89

03/**/2013 04/**/2013 220 0.00 $64.61 -- -- $64.61

02/**/2013 03/**/2013 207 0.00 $61.68 -- -- $61.68

01/**/2013 02/**/2013 265 0.00 $93.96 -- -- $93.96

12/**/2012 01/**/2013 273 0.00 $80.66 -- -- $80.66

11/**/2012 12/**/2012 233 0.00 $68.52 -- -- $68.52

10/**/2012 11/**/2012 180 0.00 $59.68 -- -- $59.68

09/**/2012 10/**/2012 237 0.00 $70.66 -- -- $70.66

08/**/2012 09/**/2012 298 0.00 $95.03 -- -- $95.03

07/**/2012 08/**/2012 178 0.00 $56.98 -- -- $56.98

06/29/2012 07/**/2012 157 0.00 $48.96 -- -- $48.96Desired Settlement: To have coned investigate and make necessary adjustment.

Business

Response:

Dear [redacted]:

Review: Con Edison is excessively billing its customers. It claims rates are significantly higher and they claim my usage is higher than it really is.Desired Settlement: Would like a reasonable refund as the amount I paid was excessive. July and August rates are understandably higher (although they are way to high to justify) because its the summer, however, there is no reason my usage should be as high as it was as the apartment was largely vacant except for during the weekends (yet my year-over-year usage shows only a slight dip) and my bill was twice as much as it was last year. I have no other provider options for who delivers my electricity as Con Ed has a monopoly in Manhattan. The fact that this regulated monopoly is allowed to continue and con ed charges what they want is absurd.

Consumer

Response:

I only have the bills that coned sent me, but these don't accomplish anything because I have no way of verifying that their meter readings are actually valid as I never had access to the meters and for all I know, they can just make up the numbers.

Business

Response:

Dear

[redacted]:

Review: The electricity to my buisness was turned off from the street. I contacted ConEdison about this and I was told to make a payment of 1500.00 to have the electricity turned back on, I made the payment on 6/**/2013 in the full amount due which was $3514.59, I was told that that a technician would be here on 6/**/13 to restore the electricity to the building. I have waited untill 4pm today untill I got fed up and called them back. This time I was told that they would NOT turn on the electricity because of an outsanding balance on another account and I would need to make yet another payment of ~$2000 to have it restored. This is the first time im hearing about this. After talking to the CSR on the phone for about half an hour he says that there was an outsanding balance on the 2nd floor of the building, and since a payment has not been made in a month, they transfered the balance to another account that was active. Had I been told about this balance transfer and the fact that they WOULD NOT turn on the electricity without a payment I would have paid the ~1500 they requested to have the electricity turned on at the buisness and 2000.00 for the outsanding balance that was transfered. Instead I paid the full balance on the business account and they are refusing to work with me leaving me with ZERO options. I can not open my resturant because there is no electricity and hot water which means I am not able to make money which means I am unable to pay the outsanding balance on my other account. Now I am faced with the fact that I have $0.00, a $3500 electricity bill at my home no electricity at my buisness which has no outsanding balance. This is NOT the way to handle a situation, If I was told all of the information the first time I requested it I would not be in this situation.Desired Settlement: Electricity at my buisness needs to be turned on, since there is no outsanding balance on that account. The balance at my home address will be paid off on a monthly basis until it is full paid off.

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with [redacted] in response to his Revdex.com complaint. He states his complaint has been resolved and no further action is required.

Review: [redacted]

Salespeople group saying that they are from Con Edison's PowerYourWay program keep calling the apartment and visiting the apartment insisting there is some kind of credit to the account and they want to get our Con Edison account #. Two people showed up on 3/*-Tuesday at about 18:00 hours claiming that there is some kind of credit owed and being aggressive in their sales scam approach. They mention that the energy supply comes from New Jersey---so what!!! Although Con Edison makes the following statement on their website I highly recommend that this area be investigated and that more regulation and advisory to the public is needed! Please help!

"While you can explore alternative suppliers through PowerYourWay, Con Edison does not send salespeople to your door or have them call your home or business. We want to remind you that [redacted]s do not represent Con Edison. Representatives from [redacted]s authorized by the New York Public Service Commission may visit or call your home or business to discuss their services with you. You should never show them your Con Edison bill or reveal your account number unless you are ready to make a switch to an [redacted]. Switching to a different supplier is your choice. You are not required to choose an [redacted] and there are no deadlines for making a move to an [redacted]. So make the energy choice that makes sense for you."Desired Settlement: We want these people to stop harassing apartment building dwellers at: [redacted] - [redacted]. Please issue an Associated Press Release and/or some kind Consumer Alert through local stations---NY1 [redacted]

Thank You For Your Attention On This Matter.

Concerned Citizen. --ELLI

Business

Response:

This complaint is in reference to the sales practices of [redacted]s. Con Edison does not regulate [redacted]s, they are approved and regulated by the New York State Public Service Commission(PSC). Please contact the PSC to address your concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ConEd has been holding my deposit of $ 150 since last year. But by March [redacted] of 2014, I ended my contract with Con Ed. I moved to another state where they dont provide service after paying all my bills. After paying all my bills, I've received a bill and a letter that shows ConEd still owes me $ 80.77 of my deposit back. I had already known this. But after a month passed I still hadn't received the remaining part of my deposit. I've called ConEd 3 times over this issue. Each time., the person who represented the company apologized and guaranteed that my deposit would be refunded immediately. Each new representative said to me "I'm sorry but the representative you talked to before, didn't put a note in your account for the refund, but I will make sure now you will receive it." Their practice of customer service disrespectful and unprofessional. I'd like my deposit back immediately. But I cant even find a [redacted] who can "actually" get my money back to me. Their practice is of customer service is disrespectful and unprofessional. My new address, which, I gave to them multiple times so that they could send my refund check as they promised, is: [redacted]. My ConED account number was: [redacted]Desired Settlement: I would like to receive a phone call from a superivor, followed by the immediate return of my remaining deposit of $ 80.77.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a bill higher than usual when I contacted them the customer service rep who clearly has an attitude problem informed me that I received the $244 bill as a retroactive since April because the person who goes to read the meter in my building was unable to get in since that time. I find this bill incredibly high since I only use my electricity from 5pm to 9pm because I am always at work. this is an absurd and abusive bill.Desired Settlement: For my bill to be adjusted.

Business

Response:

We understand that on September *, 2015, you spoke with Ms. B[redacted] from the Executive Action Group and discussed the details of your complaint. If you have any further questions you can contact Ms. B[redacted]directly at ###-###-####.

Review: on may * , 2015 I receive a postcard from con edison stating an estimated bill was being charged to me from may 2014-2015 in the amount of $3,058.55. then in July *,2015 I received another bill in the amount of $5,037.95 attach to a disconnection notice. to my knowledge con edison billing practices is complete illegal I have lived at this residence with my partner and son for just over a year . there is no way we are using 5,037.95 in service . we do not operate a business . I have also never received a bill it was bought to my attention when return from vacation in mid may that my name was added by the landlord after con edison requested my information. I do not understand the sales tactics con edison uses but taking advantage of the elderly (my landlord) and over billing customers is totally illegal .Desired Settlement: I am requesting an itemize bill for my used from may 2014 to present. also not an estimated but and accurate reading . when we moved in a representative from con edison came out to the building calculate that reading to now.

I am asking for a full and detail investigation .thanking you in advance

Business

Response:

We understand you spoke with [redacted] from the Executive Action Group at length regarding the status of your account. [redacted] explained the balance due and provided you with a detailed statement of how the balance accrued. She also advised you that the name cannot be changed on the account until the overdue balance is settled. In addition, she advised you that the balance due is $5, 519.65 and the last payment received on the account was in June **, 2014 for $400.00. You state that you have been making payments directly to your mother Evandey Barrows; however, those payments are not reflected on the account. If there are any payment discrepancies with our records, please contact [redacted] to have your account corrected.

There is currently a disconnection notice is still in effect for $2,213.31, which represents past due bills. This notice has been in effect since June **, 2015. In order to prevent your service from being turned off, payment should be made immediately and proof of payment must be received.

Sincerely,

Con Edison

Executive Action Group

Review: To whom it may concern, I'm writing in reference to my latest Con Edison bill which was astronomical! In comparison to the past couple of months. We had a 400 dollar more increase. When contacting the company the only thing were told repeatedly was that Con Ed rates increased? Then we are given technical terms in which we do not understand and told to go look at meters and give them readings??!!! I do not read meters nor work for Con Edison, therefore I could be told anything and just have to accept it! My family has owned this our two family home for 30 years!!!! Never has our heating & gas bill for 1 month come to $700 dollars, but the months prior 250-298? We were asked if we were cooking more, & that the winter had been brutal in NYC so maybe we or our tenants have been cooking or using the heat more? We are home in the evenings and actually have been cooking less due to working schedules. I have also requested itemized statements stemming from as far back as they could, just so I could prove our bill has never been no where near that enormous. They said they would have the meter reader come the next month to check if the meter is working? I was never given an exact time that they would arrive so I could be there. I was told they would be here anywhere from 7-4 so to keep an eye out. So in conclusion something smells fishy! I refuse to believe that this is correct. I will go beyond my powers to investigate. Please help me in this matter. I've read several blogs and people with the same issue. Is Con edition Conning people!!!!!!!Desired Settlement: For them to admit that something is wrong with their meters and doing the right thing by adjusting these bills!

Business

Response:

[redacted] from our Executive Action Group spoke with [redacted] regarding a high bill complaint.

She explained that when our meter reader took the reading on March *, 2014, for your gas bill of $687.17, it was considerably higher than your normal usage. On April *, 2014, the meter reader double-checked the reading to ensure the accuracy of the reading, and the reading obtained fell in line. Meter readings are our official record of the amount of service you use. Our meters are precise measuring devices, carefully designed and manufactured to give us accurate readings for computing customer bills. You can be confident you were billed only for the amount of service you actually used.

If you have any further questions, please contact [redacted] at ###-###-####.

Review: I recently closed my conEdison account for my apartment in Brooklyn and requested to have my bill forwarded to my new address in Philadelphia. I received my bill shortly after my account closed on August *, 2013. The bill was for an unusually high amount, $33.95 higher than by previous monthly bill. Granted, the bill was for 37 days rather than the usual 30 days, but it still seemed high. It turns out that the amount I was billed for was NOT based on an actual reading of my electricity meter, but was an estimated "reading." I called conEdison and was told that I would have to wait until after the meter was read again on August **, 2013 in order to have my bill adjusted. However, by that point in time the meter had already registered several additional weeks of use from the appliances belonging to the apartment (i.e. refrigerator) and was told that my bill could only be revised upwards. I feel that I was treated unfairly. I gave conEdison ample notice that I was vacating my apartment and needed to close my account, yet they failed to give me a bill that was based on my actual energy consumption. I have no problem paying a bill based on an accurate meter reading, but as conEdison dropped the ball when I requested to close my account that cannot happen. I, and other conEdison customers deserve to be charged only for the energy we use. We are actual customers, not "average" customers, and therefore deserve actual readings rather than estimated "readings." When we do not receive actuals readings we at least deserve an explanation.Desired Settlement: As I will pay the bill I received in order to avoid a late payment fee I would like conEdison to give me a refund in the amount of the difference between my final bill and my average ACTUAL energy consumption over the preceding year.

Business

Response:

To Whom It May Concern:

Review: My past tenant [redacted] was evicted from the above address in July 2014 ,as per final judgment in housing court by judge [redacted]. On August [redacted] I call ConEdison spoke with [redacted] informing him that I am the Landlord. My tenant was evicted and the apartment will be vaccant for a while. I asked him to turn the light off, close the account or transfer the light into my name. I was told I cannot close the account unless I pay the tenant's outstanding bill. I asked what I can do in the mean time. I was told that there is nothing I can do, just wait until the tenant closes the account. In September, October,and November the bill continued to come to my address for [redacted]. I called customer service each time offering to give the tenant's forwarding address. I was told it cannot be done. Finally, I spoke with [redacted] who adviced me to fax eviction notice, which I did on 11/**/14 fax confirm. Never heard anything from ConEdison. On 11/**/14 I took the eviction notice to the downtown office.I was told I have to pay $240.00 reason for payment could not be explained ,was told money will be refunded once I get a new tenant . In February, I was given a bill for $610.00 for a vacant apartment. I called again and spoke with [redacted] who told me the tenant cancelled in June, so I am responsible for all the bills .Requested bill statement and none were sent to me. On 4/**/15 call to speak to supervisor [redacted] refused to let me speak to supervisor. I verbalized I will be taking this matter further.Desired Settlement: I am not responsible for electric charges for a vacant apartment ,when I call to have it turn off it was not done because my former tenant owed them money . I was miss represented by ConEdison and its staff members they did not have my interest at at hand . As a customer I reach out to them for help ,they refused to help me This is not good customer service. Conedison staff should be happy to educate its customer in my case this was not done .

Business

Response:

[redacted] attempted to call [redacted] to discuss her concerns, but the customer was unavailable. [redacted] left her direct contact information via voicemail and can be reached at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My name is [redacted]. I received a call from you, Case number [redacted]. No, this case has not been resolved. I spoke to [redacted] at ConEdison, on several occasions, who offered to take $50 off a $600 bill, claiming that they have no documentation of me calling to cancel the service. However, I do have documentation of the eviction notice that I sent to them, when I asked them to cut the service to the apartment, on Nov **. 2014 - ATTN [redacted] (No last name was given). Thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to reach out to ConEd another time asking them to reconsider. I should not be responsible for a bill that was not in my name. As the landlord I contacted ConEd in a timely manner and they refused to put the bill in my name, stating that the tenant would have to call to cancel the bill. Seven months later and after several phone calls and letters, reminding them that the tenant was evicted by the Judge, they decided to put the bill in my name, offering to remove one month of aquired billing. I am not satisfied with this offer. The aquired billing should be eradicated due to my efforts of me reaching out on different occassions. Thank You[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As was stated in our prior responses the period of time the customer is being held resposible for is inline with the information she has provided both over the phone and in writing regarding the timeframe in, which she evicted the previous occupant. We have no additional information to add.

Review: Con Ed overcharged me and removed $700 from my bank account last April 2013. I found this out when I updated the name on my account. I am still waiting for my refund. The check has supposedly been mailed to me 4 times. Despite repeated attempts on my part, I have not received a check. You leave me no other recourse but to report your fraudulent actions to the Revdex.com and various government oversight agencies.

Account [redacted]Desired Settlement: I would like a refund for the money they took in error.

Business

Response:

My representative [redacted] attempted to contact [redacted] on 10/**/13, but was unsuccessful. The refund check in question, of $702.58, was reissued on 10/*/13 and the customer should be receiving it shortly—if she has not received it already. [redacted] was provided this information on 10/**/13 by a member of our correspondence group.

Consumer

Response:

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I was asked to submit a form for a check reissue. I have not received the reissued check. My money has not been refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] spoke with [redacted]. The name change affidavit was received along

with the refund check issued under her grandfather’s name as requested. As such, we are now able to reissue a refund

check under [redacted] name. [redacted] advised [redacted] to leave the credit on her account in lieu of reissuing the refund check.