Consolidated Edison Company of New York, Inc.

Review: After hurricane Sandy, ConEd installed a new meter. It was installed incorrectly and I'm being billed for someone else's electric use. Basically I live in a building and my meter was switched with the apartment next door to me. ConEd is aware of the problem and they refuse to do anything about it, saying that it's my problem to fix. I shouldn't have to go out of my way to call an electrician to fix the issue and I shouldn't still be getting someone else's much higher bills when they're the ones who installed the meter.Desired Settlement: I want them to bill me for my correct meter and I want them to get an electrician to fix the problem.

Business

Response:

Dear [redacted]:

Review: Our office is located inside the South Street Seaport which was devastated by Hurricane Sandy. Our office was flooded with 6ft of water and we were without power for 2 weeks after the storm. All of the businesses are interconnected within the South Street Seaport, so when ConEd decides to turn off power to one office, it invariably affects several more. Since the storm, ConEd has continually been working in the area, intermittently shutting off power sometimes with notice, other times without. The power that is coming into the building at times flickers and dims and could best be described as "dirty power." Our office operates many computers, servers, phones etc and when this power is turned off or flickers, it is slowly damaging our equipment. We have been in this current location for 7 years. In the months after the Hurricane, there were several ConEd bills that were paid late. ConEd has decided to include a $2,880 additional deposit on our account because of these late payments. We explained that we have been trying to get back to normal since the Hurricane and they are not interested in hearing it. Not only are they requiring this additional deposit, which they will hold for two years, which is absurd given the circumstances. Plus they are supplying power that is substandard to the area.Desired Settlement: Our request is to waive the additional deposit amount of $2,880 from our account.

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with the customer and discussed the following:

SCSR [redacted] spoke with [redacted] as well as [redacted] from Little Airplane Productions. The full account balance was paid; as such the deposit request of $2,880.00 was waived. She explained to both parties that because a deposit waiver was also granted in October of 2012 another waiver may not be granted in the future. SCSR [redacted] advised [redacted] that they may want to consider enrolling on auto pay (DPP) to avoid future late payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We received a Final Certificate of Occupancy for [redacted], changing it from a Mixed Commercial-Residential multi-unit property into a SINGLE family RESIDENTIAL property in April of 2013. In late May, we removed the 3 meters representing the 3 different units (1 commercial and two residential) and installed a single meter for the house. Our contractor had ConEd come and install the new city meter in the property. Since then, we have continued to receive bills for the 3 OLD meters -- 2 residential and 1 commercial. We have contacted ConEd probably 30 times, have done everything we could to escalate the matter, and still, as of today, November [redacted], 2013, are receiving bills for the 3 old NON-EXISTENT meters. If we do not pay them, we face having our electricity cut off and my credit affected. I am FLABBERGASTED at the incompetence and total disregard exhibited by this government agency. The last email I received from somone at ConEd stated that they "have done everything on their end" and that we should call [redacted] to get this resolved....like we haven't tried and failed 30 times already.

The three OLD account numbers from BEFORE the meters were consolidated, but that are still showing up on my online Coned billing are:

Account # [redacted] Account # [redacted] Account # [redacted] Login ID: [redacted]Desired Settlement: I would like to have the three false meters removed from my account, the correct meter visible on my account, and I would like the correct new SINGLE meter for the house to reflect a RESIDENTIAL utility rate, not a commercial one, as per our new Certificate of Occupancy which is on file with the Dept of Buildings.

I would also like all of the incorrect Commercial rates and estimated charges for non-existent meters that I have paid for for the past 6 months to be refunded to me. I have been paying for the 3 meters because I do not want my power shut off. However, I am getting estimates for meters that DO NOT EXIST and are being applied at the wrong rate.

I have an account with Coned with a username that is the same as my email address -- [redacted]

Consumer

Response:

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

ConEd has sent someone to the house and they have discovered that they mistakenly installed a commercial meter at the residence and have been charging me commercial rates for the past 7 months. They are supposedly going to change the meter and give me a refund, but that has not happened yet.

Regarding all of the confusing bills for non-existent meters, I cannot say that the matter has been resolved until I see the next billing cycle and see if I receive bills for 3 meters or only for 1.

Thank you so much for your help. You have really made a difference and are the only reason I have HOPE right now. Dealing with them was totally impossible until you stepped in.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

They have made no effort to reverse the commercial charges on my residential meter that have been ongoing since early 2013 when the house Certificate of Occupancy was changed to single family residential. I am also still receiving bills for non-existent meters that were removed.

Sincerely,

Review: paid on 7/*/14 with check by phone. C heck cleared 7/*/14 . collection account was then given out again. Showed up on credit report on 10/** . when going to cloosing on home. Called con ed many times to clear up. They show no balance due but there collections cmpany still reports and will not remove. Already lost deposit on home. I have spoken to both co n ed and collection company no one will help. con ed acc #[redacted] collection acc# [redacted] . I feel this mess has gone to far . Now lost down payment. Please help . Thank you [redacted]Desired Settlement: want removed from credit . payment of lost funds. change way they d buisness of collections

Business

Response:

We wish to apologize for any inconvenience you were caused by this matter. A review of our records show that the debt for $498.66 was sent to collection in July 2013 and was reported paid in full in July 2014. Please note that our collection agency only notifies the credit bureau that a debt is paid off and has a zero balance. How this debt is displayed on your credit report is up to the credit bureau as is outlined in the Fair Credit Reporting Act. Thank you [redacted]

Review: On Feb.**,2014 a female meter reader from Con Edison came to read my meter.There was snow on the ground .She told me there is too much snow so she was unable to get close to the meter.I told her that she can walk through my living room and she will be able to see the meter clearly, but I have to give her a shoe cover to prevent her from bringing the snow in the house.She refused the shoe cover,and turned away and left. A few days after I received an estimated bill for $238.35 cents.I was shocked, my bill for January and the previous months was $170.I called and spoke to a representative and informed her of what happen and pointed out to her that its not my fault the meter reader refuse to wear a shoe cover.She informed me that I still have to pay the bill.I sent certified letters explaining what happened but my explanation was ignored. I could only afford to pay $170. The following month my bill went up to $178.80 plus $68. 35cents brought over from the estimated bill.I sent another certified mail to Con Edison stating that, I cannot afford to pay this bill.I am a single woman, retired and living on a fixed income.I also explained to them that the only thing constant in my home is thr refrigerator.The Television is rarely on and I do not have a washer or a dryer and my monthly bill goes up from $99 TO $178 in less than three years, but they ignored me.I have been forced to pay estimated bills for years and if I dont pay it they threathened to turn the electic off.I cannot take this anymore.It's like living in a Communist Country .Because they are the only energy company serving NY. we have to endure Totaliterian Rule by this company.This kind of behavior is "extortion,' is not what this country stands for .my only answer is to use candles,I cant take this anymore.Desired Settlement: I NEED MY BILL TO REDUCE TO ITS ORIGINAL AMOUNT .iT IS NOT MY FAULT THAT THE METER READER REFUSE TO WEAR A SHOE COVER .WHY SHOULD I LET HER IN MY HOME WITH SNOW ON HER SHOES? I AM TIRED OF BEING FORCED TO PAY ESTIMATED BILL

Business

Response:

Dear [redacted]:

We received your inquiry through the Revdex.com regarding your high bill complaint.

We understand that you spoke with [redacted] from the Executive Action Group. She made an attempt to assist you with your complaint, but was unsuccessful. However, we would like to take this opportunity to answer the questions you raised in your complaint.

A review of your account determined that your billing summary from February **, 2014, was based on an estimated reading, which was based on previous consumption history. Subsequent actual readings obtained on March **and April **, 2014 fell in line with the February estimate, further supporting the reading. Meter readings are our official record of the amount of service you use. Our meters are precise measuring devices, carefully designed and manufactured to give us accurate readings for computing customer bills.

You can be confident you were billed only for the amount of service you actually used. Your account balance is $214.25 and was due by May **, 2014. If you are unable to pay this full amount, please contact ([redacted] to negotiate a payment plan, to avoid interruption of service.

Please keep in mind that energy supply prices increased during the period in question due to the extremely cold weather in January. You may also have been using more energy this winter to stay warm. The typical residential electric customer's bill was approximately 22 percent higher than the same time last year. The reason for this is that natural gas is used to generate most of the electricity used in our area. Please note that Con Edison doesn't control the price of natural gas or electricity, and does not make a profit. We buy energy at the best price possible and provide it to our customers at cost.

Our customers have the option of choosing an Energy Service Company (ESCO) other than Con Edison for their electricity and/or natural gas supply. The Public Service Commission (PSC) oversees the ESCOs and determines which are eligible to serve customers in New York. ESCOs offer a variety of programs and services that may be of interest to you. We encourage our customers to shop around and compare prices, but you are under no obligation to accept any offers made by the ESCOs. Regardless of whether a customer purchases their energy supply from Con Edison or another company, Con Edison will still deliver your energy safely and reliably.

We have enclosed, the Power of Green brochure, which provides you with helpful ways to lower your energy needs. If you have access to the Internet, you will find more information of energy saving tips on our web site at www.[redacted].com. You may also contact our Green Team at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you Revdex.com for your selfless service.I do not accept this explanation from Con Edison.No one read the Meter on April [redacted].This company refused to adjust my bill even though it was not my fault that my bill was estimated.Con Edison insist that I pay the estimated bill or else my electricity will be disconnected.This is wrong.This company is enforcing Totaliterian rule, Bullying and intimidation against me.Why does Con Edison refuse to adjust my bill.They continue to send me threatening notices if I don't pay the estimated bill.I pay my bill every month.I am tired of being forced to pay estimated bills.This is an issue that needs prompt attention from the President and congress.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife and I moved to a new apartment in the same zip code. Within 2 weeks ConEdison sent me a bill which was $45 higher than what my regular usage was. When I called, I had a very rude customer service representative tell me, that the reason why I had such a high bill was because of the cold weather. I told him that it doesn't make sense since we do not pay for heating. After 10 minutes of run around, I found out that the meter man did not come to take the reading because it was very cold outside. They estimated the number based on the previous usage of people that lived in that appartment before us. I said that it is rediculous to estimate based on a different person, when I was bared by the Con Edison customer service employee.

When I asked about the next meter reading, they said if it will be cold again, they will have to estimate instead of coming out and doing the meter readings. I BELIEVE THAT IT IS A VERY DISHONEST PRACTICE, SINCE WE ARE USING A LOT LESS ELECTRICITY NOW THAN BEFORE.

SINCE CON EDISON HAS MONOPOLY IN NY, THEY CAN JUST EGNORE THE PEOPLE AND DO WHAT THEY WANT. IF ANYONE IS READING THIS, PLEASE PASS THIS MESSAGE FORWARD. LETS PUT A STOP TO ILLEGAL PRACTICES OF THIS COMPANY AND LET THEM PROVIDE A FAIR SERVICE TO HARD WORKING PEOPLEDesired Settlement: I want them to credit my account based on the real readings and since I know that my usage is $40 to $50 lower than what they started charging me, I would like restitution and accurate meter readings from this point on. Please help Revdex.com.

Business

Response:

Dear

[redacted]:

Review: Hello All,

I am not even sure where to began my complaint from.

Let me just start by saying that I purchased a house 2 years ago, and quickly run out of money. This was fixer upper, and renovations were stopped few times throwout the year.

Two plus years later the renovation is still not fully finished, however the major work including plumbing, heating(hvac) and electric work is now fully completed.

I do not yet live in this house, since it is still being worked on,there are no appliance, no installed kitchen, no washer dryer, no refrigerator , not even one toaster is yet plugged.

Long story short the only thing that is working in the house at this time is the central heating and few light bulbs, however [redacted] of New York send\t me a bill for $745.00 for December and

0ver $950.00. Let me also say that my heating is set on minimum since end of September and my bill was $ 56. then went up to $159.0 then $ 200. area and then they changed my meter and installed one those smart meters and the problem began. I did not authorize the to change my old meter to the new one. It has been proven in the state of California that it causes [redacted] especially in minor children, and I have two of them at home.

That is not all, few months ago I decided to go solar to save money on energy also to protect planet earth and go green, you know clean energy etc.

I guess now that Coned realized that they potentially lost me as a customer they decided to change my meter which now makes me pay 4 times more then I did almost 3 years that I own the house.

I can't get them to come and change this meter, I can't make them to come and get an actually reading or at least to see that the house is not in live in condition.

I don't know what to do how to wake up from this nightmare. I surly can not afford heating at this coast, I have children at home and because I do not live in the house right now there is just minimum heating in the house, so the staff inside won't get damaged.

Solar panels suppose to make you energy and have you reserve your unused energy or to sell back to con ed an deduce your gas bill, however with this rate I will not be able to save or to reserve.

In another words they will be stealing the energy produced by my solar panels and charging me arm and leg for my own eclectic, which they no longer provide to me. My solar does.

Please help me resolve this issue. I would like to get my old meter back, and not such that produces magnetic filed and constantly release x-ray that is causes some serious health issues.

If I was pro such magnetic waves I would not have gone as far as to get solar panels installed on my roof.

Please, please help my family.

Best Regards,

[redacted],

[redacted],

[redacted],

[redacted]Desired Settlement: Replacement of newly installed unauthorized meter.

Refund of money's charged to my account.

Correcting and rereading my meter.

Business

Response:

February 20, 2015 Mr. Grigor Makarian 29 Albemarle PlaceYonkers, NY 10701

Review: I recently filed a complaint with Revdex.com regarding my charges of over billing...reference [redacted]. I have received my July Bill and my charges has Doubled to $149.64. I believe Con Edison is again over billing me for filing the original complaint. I paid the last bill of $91.14 in full, while awaiting the results of my complaint. Now I have a bill for approx. $150.00 dollars, something is not right.... Please help me resolve this matter.Thank You,[redacted]Desired Settlement: I would appreciate if Con Edison would stop over billing me every month.......

Business

Response:

To Whom It May Concern:

[redacted] spoke with [redacted] and they discussed the following:

[redacted] states that she was recently interviewed by channel [redacted] in regards to brownouts in her area. She states since that interview aired, her electric bill has increased. I advised her that I was not aware of any interview and made an attempt to advise her that we do not partake in those types of business practices. I offered to set up a field appointment to inspect her meter, however; I was unable to set up a date because she said we could do whatever investigation we would like, then proceed to say she would go back to channel [redacted] and advise them that Con Edison has been harassing her since the interview aired and then hung up the phone.

The offer to perform a field investigation still stands. If she interested in setting up an appointment she can contact [redacted] at ###-###-####.

Business

Response:

To Whom It May Concern,

Both [redacted]

[redacted] and Supervisor [redacted] as well as representatives from our call center have

tried to address [redacted]’s issues in the past and each time she does not

allow us to speak or provide an explanation and after a certain amount of time

hangs up.

Review: -When I first moved into my apartment and started receiving my con-edison bills (May 2013), my charges where between $40-$50 for service. But as time when on, my charges tripled in service fees, to the point where my charges are not $90-$100 for almost the same service usage. Example: Oct/** bill was for $89.16=$25.52 for light and $1.91 for gas; service charges was $61.73. Sep/** bill was $73.57=$16.72 for light and $1.84 for gas; service charges was $55.04.

-I have asked con-edison for help numerous times (adjustment in bill to be lowered), but all they keep telling me is that there is nothing wrong with my account.

-I am a [redacted] who lives on a limited income. If it was not for public assistance helping me with the bill, I would be living in the dark. I am so scared to turn on the lights in my apartment, because I cannot afford the bills. I have 10 big windows (lot's of light from outside) and I only turn on one light at night; yet my bill keeps going up.

-I know people in Brooklyn who leave their lights on all day and their bills are not this high. Can someone please, please, please help-me.

-Thank You.

(account number with [redacted]) ConEdisDesired Settlement: -Adjustment of bill=I am being unfairly being over charged in service charges. Any other programs out there that can help me pay this crazy bills, every month.

Business

Response:

To Whom It May Concern:

[redacted] briefly spoke with [redacted] on 10/**/13, in response to his complaint. He advised her that he had just been released from the hospital and would give her a callback back the following day (10/**/13). [redacted] can contact [redacted] for further discussion, Monday through Friday from 9a-4:30p.

Thanks

Review: At the middle of last year, I was on a special saving or sparing program that as allowed me to pay less for the amount of electricity I used, because I am on [redacted] and [redacted]. For a reason I do not understand well I ave been removed from this program by Consolidated Edison and I am now paying an excessive bill that amounts to the $60.00 a month. When I wrote to the company telling it that I doubt that I used so much electrical power, they began harassing me by sending paper every week and almost every day. They alsos answer that I have to pay for the service of the reader of the electrical meter who serves me; however, this reader does not only serve me; he serves them also. They refuse to consider that I may be using less electrical power that ids reported and that the problem may come from their reader or from something else in the building.Desired Settlement: I would like the company to take me seriously and send an employee in y apartment to see that I do not have any huge electrical appliances, nor do not I use them. I used the oven only once a month and I do not watch TV. Only a refrigerator is working besides the lamps at night and from time to time my computers. They are small computers, a desktop and a laptop.

I would like to be put back on the sparing program and the company to stop sending me those unfair high bills.

Business

Response:

To Whom It May Concern:

Review: I just moved into my apartment two months ago. The first month I was sent a $1,400.00 bill for a 450sq ft apartment without AC, and never turned on the gas. I called them, they reported to me:

It was because a representative had never come out to my building to take meter readings...that's inaccurate, they were here the first day. They said the bill is what they internally call an "estimated bill" based on usage. Which I find hilarious, because I'd never used the service period, so what usage exactly?

They asked me to goto the roof and read the meter myself, I of course refused because i'm not qualified to read a meter, it isn't my job, and the act of it sounds completely unsafe. CONED accepted my statement and said they'd have a representative read the meter and by March [redacted] I'd have a new accurate bill. Today is March [redacted], and I was sent a final billing notice for the amount of $2,250.25, ordered to be paid in full or terminate my account.

I called CONED and explained to them the problem still exists, where I was argued with the by [redacted] the customer service representative.

I asked to speak to the [redacted], and they refused to connect me or let me stay on hold. I told [redacted] he and his company was terrible at his job and giggled back, said "so are you", and hung up.

This is completely unacceptable. I do not have a choice in providers, this is the definition a monopoly, and being strong armed to pay a completely inaccurate bill, or lose my power.

This is the definition of a monopoly.Desired Settlement: I want an actual bill, from an actual reading. I would also like an apology for being antagonized and hung up on by an immature, unprofessional tier 1 customer service rep.

Ideally I'd also like an explanation of how you can send a customer a bill for 5-6x the monthly utility average, and force him into a corner where he can either lose power, or pay it.

Business

Response:

Dear [redacted]

We have received your inquiry through the Revdex.com regarding your concerns about estimated bills and the customer service you received when attempting to resolve the issue.

First, we want to apologize for the frustration this matter has caused you. We were disappointed to hear that our customer care employees’ actions were not in line with our goal of achieving customer excellence and that we failed to handle your inquiry satisfactorily. Our goal is to provide our customers with the level of service that they deserve, and we are disappointed when we do not achieve our objective.

You mentioned that you received your first month’s bill for $1,400.00, which you felt was excessively high for 450 square foot apartment. Subsequently, you received a final billing notice for $2,250.25, which ordered you to pay in full to avoid an interruption in service. The aforementioned bills were based on estimated readings because we were not able to read your meter on the scheduled reading dates. Estimated bills are sometimes higher or lower than actual usage. But each time your meter is read, your account is brought into balance to reflect exactly the amount of service you have used since the last actual reading.

I understand that on March ** and March **, 2014, you provided us with actual readings for both your gas and electric accounts. As a result, we cancelled the electric charges from January **, 2014 through March [redacted] 2014 in the amount of $1,841.15 and re-billed the account for this period in the amount of $236.69. We also cancelled the gas charges from January **, 2014 through March **, 2014 in the amount of $409.10 and re-billed the account for this period in the amount of $48.16 and we waived all of the late payment charges assessed during this period. The account now has a zero balance. For your information, we have enclosed a statement of the account.

Review: Someone came to my house to offer me the service of Assurion Energy and I accepted for a short time. About 6 months ago, I called to cancel the service and conedison still charging me for it.

Assurion representative explained to me that there would be a reduction in my light bill, but lying about it to get me enroll on the program. Now, I have a bill of $ 352.00 and a turn off notice because of all this extra charges

my bill is higher every month.

please, help me on this matter. They must credit my account and stop charging me unfairly because they told me that the program would reduce my bill, not increase it spontaneously.

Thank you,Desired Settlement: They must credit my account and stop charging me unfairly because they told me that the program would reduce my bill, not increase it spontaneously.

Business

Response:

Dear

[redacted]:

Review: In late September 2015, I opened a residential account with Con Ed for the basement level of my home. The basement was used as a medical office by the previous owner, but when we purchased it, we've only been using it as a residential basement. When I initially opened the account, I specifically asked the customer service rep what is the difference in charges for residential and commercial because currently I'm using it as part of the home but what if in the future I would want to rent it out and what are the procedures to change the account to commercial in the future. The rep said it would be a few cents difference and to have the new renters call them to make the changes. After he had answered my questions, I told the rep that I would like to open a residential account for the basement level. At no point in the discussion did he say that it was a commercial account he was creating. Shortly after, Con Ed suddenly wanted a deposit to open the account, which we found odd since we didn't have to pay to open previous residential accounts, but we paid anyway so our electricity won't be turned off. Then the bill came and I finally discovered that we were being billed for a commercial account instead of residential. On 11/**/15, I called Con Ed customer service to rectify this problem, and the rep said they'll send someone to check to see if we are using it as residential or commercial. (By the meter readings, one can clearly tell that it's residential since the usage is less than half of the other floors in the house because it's a basement.) He continued to explain that if they confirm that it's only being used as a resident, then the account will be changed and future charges adjusted, but they can't refund the previous inflated charges. I was outraged!!!

First of all, the difference between residential and commercial rates are not a few cents, everything including the basic charge, wattage used rate, taxes are all doubled. Plus there is a strange deposit. Either the initial customer service rep didn't know anything about the services and fees of his company or they are just taking advantage of us. They made the mistake of creating a commercial account and didn't tell me that it was a commercial, and now I'm paying extra and won't get refunded for past charges because of their error and oversight?!!Desired Settlement: Con Ed needs to change my account to residential as it should have been from the start, and refund the deposit and the difference that I paid for the overcharged commercial rate.

Business

Response:

Following a field investigation on November **, 2015 it was confirmed that the customer's space was being used for residential purposes. The customer's service classification has been adjusted and the billing has been cancelled at rebilled at the residential rate. There is currently a credit on the account for $324.64. The deposit will be refunded shortly, since a new occupant has taken over. We apologize for any inconvenience caused by this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: we bought this house in December of 2015 my wife and I ([redacted]) and we paid the gas and electric until the first floor tenant moved in after witch we put in a third electric meter and told the said tenant that we would be responsible for there gas bill because we share meter we would pay the bill. someone switched the bill for the gas over to the tenant on the first floor and we have spoken to con - Edison several times about it with no result, its been about three months and they still haven't turn the bill back over to us or send us a bill. we are asking your help. thank you

Business

Response:

We apologize for the delay in updating our records; gas meter number [redacted] was removed from the 1FL account and set to your Public Lighting account effective September *, 2015, as per your request. You will receive your updated bills shortly.

Review: In February 2015 we lost part of the electricity in our house. We have 3 apartments in the house. Con Edison came out to do a temporary fix. We regained the lights in the house but one of the apartments had no heating and none of the dryers work (basically anything that uses 220 does not work). It was a bitter cold winter and one apartment was without heat for one and a half months. It is June now, the weather all of a sudden became very hot, and since our house has central air conditioning running from 220 volt, the whole house is without air-conditioning. The temperature inside the house is between 85 and 95 degrees depending on which floor we measure it. Con Edison still has not fixed our electric line and refuses to give us any time frame about when they would repair it.

One of my sons has severe sleep apnea and he is having a hard time breathing at night in his steaming hot room in the house.

Also, one of our tenants has a cooking business and she cannot work from the house because it is impossible for her to cook in this heat without air-conditioning.

We desperately need to have this problem resolved.Desired Settlement: We need to have a new electric line pulled into our house in order to be able to use air-conditioning, heating and all other appliances using 220 volt.

Business

Response:

Yesterday, June [redacted], we attempted to contact the customer to schedule an appointment to provide permanent service. We were unsuccessful at reaching the customer at both of the telephone numbers we have on system. A message was left requesting a callback at the customer's earliest convenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Con Edison is again not telling the truth. I got a voice message from a person named [redacted] two days ago and spoke to him, he promised to get the problem fixed by next Tuesday. No other person called from Con Edison until today when another person, a woman called from Con Edison saying she is looking into the problem. When I told her that a dozen people promised to look into the matter and we still don't have our electricity service restored, she seemed just as clueless as the others. Terrible company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience that has been caused. Our records indicate that permanent repairs were made, yesterday, July [redacted].

Review: Hi,

I had a account for electrical services from Con Edison. On December 2013, I requested to cancel this service, since I was moving. I received a confirmation that the account was going to be closed as of December **, 2013.

At my new place of residence, I do not require to open an account with an electricity provider, since it is included in with the maintenance fee.

About a year after the termination date, I received a letter from Con Edison at my new place of residence, with an amount owe for their services.

They claimed that they electricity was still being used, and since I was the last one with an account at that address, I was responsible.

Another account was opened under my name, without my consent, and they sent me the bill.

I have proof that I closed my account, that I paid my last bill and left my account with a $0.00 balance. I also have a letter of when I returned the keys to the real state office and a letter of when I moved into my new place of residence.

I call ConEdison multiple times, and was asked for different letters to prove everything I have claimed, but was never able to get this resolve with them.Desired Settlement: I would like for the charges, that I did not consume, on this new account that was opened under my name to be removed and I would like proof that this has been resolve.

Business

Response:

We attempted to contact [redacted] on Friday, May [redacted] but were unsucceful. [redacted]' issue was also discussed with a representative of hers in March 2015, when the inquiry came through our Public Affairs department. According to our records, the customer did close their account on 12/**/13, but we continued to record usage and went out on 10/**/14 to turn off the meter. At that time, we were advised in the field that [redacted] was still there. We placed the customer back on record effective 12/**/13. We called the customer and advised her of this and that she would be back billed. The customer has since closedtheir account as of 11/**/14 and since that time we have continued to record usage though there is no one on record. We called the management company on March *, 2015 and spoke with a memeber of [redacted] staff who verified that [redacted] is still on file with them. The official owner of the unit is a [redacted] and according to the management agent multiple members of the [redacted] family lives there.

Review: I received a letter claiming that the Company's electric meter was not working properly for a number of months and thus ConEd decided to estimate my electrical consumption based on 11 months of history. The consumption assumptions are evidently off because they are based on neither seasonal nor historical patterns given that the property in question, a studio is a pied a terre and not used very often. I tried contacting the employee referred to on a letter sent to me during their reduced business hours during and she has not returned my calls ([redacted] ###-###-####). I tried calling their customer service line and they have referred me back to the above employee. I am angry and frustrated at the lack of responsiveness and professionalism of ConEdison. I am also infuriated by the fact that the Coompany arbitrarily decided how much it wants to pocket from me periodically and goes ahead and charges me whatever they want. This is tantamount to stealing. I want my money back, a full explanation and an apology. A company like that does not deserve the monopoly power granted to it given that it has proven time and time again that it will abuse it and use its power irresponsibly which is what you are doing in this case.Desired Settlement: I want all my money back with penalties. If they want to change their meter (so long as they do not rig the meter which I would not put past them), that is fine. But my charge should be based on their meter readings not some made up estimate!!!

Business

Response:

[redacted]

Review: In July 2013, my area had been experiencing several power outages, after several trips to the cul-de-sac in which I live, Con Ed discovered a "fault" on my property. I came home one day only to see, the word "Fault" spray painted in red on my property grounds, several days later I was able to speak with a Con Ed representative who advised they need to dig into my concerte and fix the problem. the fault was on my property undergound. I had advised them the concete was brand new and had just been replaced at my expense one year prior. I was assured the job would be put back just as neatly as it was done. Nevertheless, just the opposite happened, the job was a complete nightmare, there was concerte residue left all over the base of my fence, there was concrete residue left and dried onto stucco on the base of my house. the job was poor and sloppy and completely unaligned. in addition it left crack marks on the exisitng concrete where they had to break ground. My brand new concrete work now looked like a bad project gone wrong. I find this quite insulting to come onto someones property and do such a poor job and leave a permanent mess behind I called ConEd on 7/**/2013 to make complaint and was given ticket # [redacted]...to put it short I heard absolutely nothing back...after several follow up calls, I got a call from [redacted] ###-###-#### who indicated a representative came out to observe my complaint and they agree that the job was done poorly, he advised they wld be sending someone over to fix it, that was over a month ago. [redacted] called again about 3 weeks ago advising me my job "fell through the cracks". At this point I want to be reinbursed for the concrete work I had personally done to my property prior to Con Ed destroying my yard, id like to hire my own company to get my yard back to looking the way it did before this disaster. ive beennothing but patient, its been almost 3 months, the winter is coming and I need by concrete to be sturdy enough and done properly to endure the cold weather aheadDesired Settlement: A check from ConEd to cover the concrete work for me to hire a reputable company

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Our contractor was at the premises last week to redo the restoration and clean the fence, however they were uncertain of what concrete needed to be repaired. I just spoke with the contractor and the customer. They will reschedule the restoration for next week. Ms. [redacted] thanked me for calling.

Thank you

4 Irving Place, 9FL

New York, NY 10003

Review: I have been trying to restore my gas at my house for several months now. I waited a month for an inspector to come. when he did he told me that I would have to wait a minimum of 3 more months to get gas service at my location. I have called there several times. all I get is the run around. I have kids here with no hot water or a stove to cook on because I have no gas. can some one please help me.Desired Settlement: I would like what ever work has to be done to be done sooner than 3 months and I would like my gas service back on. at the very least an exact date of repairs to be done.

Business

Response:

My representative [redacted] attempted to contact [redacted] on 10/**/13 and 10/**/13, but was unsuccessful. This customer has an active case with our Energy Service Department, in which we are awaiting notification of final repairs from the customers plumber. The customer’s contractor needs to contact our Energy Service Department and provide the necessary paperwork.

Supervisor • Executive Action Group

Review: The issue pertains to his Con Edison Electric bill.

My Con Ed electric bill usually runs between $ 36.00 to $ 50.00 a month. For the past two months my elec. bill has been way too high. December bill was $ 128.84

My consumption of electricity is minimal(it remains fairly constant). No electric heaters, I use just a few simple table and ceiling lamps, as I have done for the past 17 years. I've been living in the very same apartment for all this time.

I am an 81 yr old elderly person on Social Security.

I know that this must be a mistake, there can not be any other explanation.

Con Ed person or the person in charge of reading a meter, obviously made a mistake with meter reading.

Phone # ###-###-#### (i do not speak nor understand English. I can communicate in Russian. I have a hearing impairment).

Best regards,

[redacted]Desired Settlement: To refund to me overcharged money. To stop overcharging me in the present and future.

I understand they are a Goliath and they have a virtual monopoly in NYC, and fighting them is difficult, next to impossible.

Business

Response:

This customer spoke with [redacted] in regards to a pending Public Service Commission complaint on February *, 2014. At that time, as a courtesy, his billing was adjusted based on the previous year’s usage, resulting in a credit of $140.05.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,