Consolidated Edison Company of New York, Inc.

Review: I received a bill for $849.77 for one month's worth of electricity. This is disproportionate to bills received during similar weather conditions. After contacting the company several times directly to help me solve this problem, I have been forced to take action via the Revdex.com in hopes of coming to a solution other than paying nearly $1,000 for electricity that I did not use. I feel that I am being robbed, and that no one will help me solve this issue. I cannot afford other more important bills with this large burden from Consolidated Edison looming.Desired Settlement: I would like a billing adjustment and some sort of investigation into the reasoning why my meter is reading such an astronomical number for one month's worth of electricity.

Business

Response:

Dear [redacted]:

We have received your inquiry through the Revdex.com requesting a billing adjustment to your account.

In your correspondence you mentioned receiving a bill for $849.77 for one month’s worth of electricity, and you believe it was inconsistent with prior bills during similar weather conditions.

We have reviewed your bill for $849.77 and found that we computed your bill correctly for the usage recorded on your meter. In addition, we obtained a subsequent reading on April *, 2014, which fell in line with the March *, 2014 reading. Meter readings are our official record of the amount of service you use. Our meters are precise measuring devices, carefully designed and manufactured to give us accurate readings for computing customer bills. You can be confident you were charged only for service you actually used.

Energy supply prices have increased due to the extremely cold weather in January, causing the increases you see in your bill. You may have also been using more energy this winter to stay warm. The typical residential electric customer's bill is approximately 22 percent higher than this time last year. The reason for this is that natural gas is used to generate most of the electricity used in our area. Please note that Con Edison doesn't control the price of natural gas or electricity, and does not make a profit. We buy energy at the best price possible and provide it to our customers at cost.

Sincerely,

Executive Action Group

Review: Due to change of bank account, I cancelled my direct payment with Coned on its website and was waiting to pay the bill thru mail. Unfortunately, what I received was dishonored check fees of $12 on all three of my accounts. I called the [redacted]representative to tell them about the mistake. The representative replied to me that they did not receive the cancellation, and that I have to pay the $36 fee. In addition, I cannot pay with my check for 3 months. I explained to the representative that it was a mistake; I've paid all my bills accordingly in the past and I indeed tried to cancel the direct pay on its website. I believe I've done what I was expected to do as a responsible consumer. One of the three accounts associated with this matter is :[redacted]Desired Settlement: I would like the Coned to restore the relationship we maintained over the past few years. The outcome I seek is simply to clear the check fees on my account and I would like to start receiving bills from them thru mail.

Business

Response:

To Whom It May Concern:

On 12/[redacted]/13, [redacted] made an attempt to contact[redacted], she left her name and number on his voicemail for a return call. Today, she made a second attempt and the person who answered the phone said he was not [redacted]and said we had the wrong number. [redacted] can be reached at [redacted]

Review: Hi, My account number is: [redacted] I have called Con Edison several times to complain that my bill is WRONG. they have not been able to fix my bill. All my neighbors are getting $180.00 bills and I am getting around $450.00 a month bill. Even though I was away for 3 weeks out of the month and I still get high bills. I asked Con Ed to investigate the meter. they sent a tech out and his report was there was nothing WRONG. Even through when the tech was at our meter he told my wife and I that the meter was wrong and that our neighbors are connected to our meter. Con Ed know want sot take me to collections and I refuse to be robbed and forced to pay for wrong billing. Please help me get this issue resolved

Hi, I am writing to complaint about Con Edison. they are charging me the wrong bills and they refuse to correct the billing. I would like for them to correct the billing. My account number is [redacted]. They send me bills for the same month that have different amounts and amount that does not make sense. I have called them several times to fix the issue and complaint and they have not responded to adjusting the bill to the correct amount.

Translate

Desired Settlement

pleaseDesired Settlement: I want 4 things: 1- Change the meter and label the meter for my apartment correctly 2- Change the billing to be reflect my correct usage 3- Remove me from collections and stop the collection agency from calling me 4- I want the person to call me from Con Ed to be able to make decisions and not give me the run around. I want them to Call me at [redacted] to go over the account and billing and give me the correct billing that I want fixed.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Mr. [redacted]’s account billing has been corrected. The customer now has a credit balance of $627.49. The customer will be receiving the adjusted bills shortly and someone from our Accounting Department will be reaching out to the customer to discuss the adjustment.

Review: Con Ed is stating that my meter has not been read tom 3/2009-12/**/12 Con Ed is stating that my meter has been read from 01/**-present. The meter has been read multiple times within the 4 year period. Cod Ed stated that they cancelled every bill from 2009- present and re billed me the "correct amount" con ed is billing me for the "claimed difference" of $2262.93 from 2009-2013. they have no proof or documentation for anything I gave been askingDesired Settlement: If this an error on their part for not coming to read the meter or my part for not being home(witch I was) a fair resolution is to split the error in half and ill pay half and they should credit the other half. I am not looking for an unjust resolution on either side

Business

Response:

Spoke with [redacted] (husband) in regard to complaint. The customer has filed a complaint with Public Service Commission. The account will be protected for the disputed amount of $1131.00 until the complaint is resolved . The service can be interrupted for any difference not paid. Customer was advised.

Sincerely,

Review: On June **, 2015 I applied for Con Edison Appliance Recycling Program with $50 rebate and set a date for July **, 2015 the refrigerator pickup. To my surprise upon contacting Con Edison at ###-###-#### to confirm my application I found out that this company has dismissed it. I was told that they should've called me about "special" condition of this offer that doesn't include multi dwelling units. The application I filled out at https://www.conedhvacrebates.com/recycle doesn't state any restrictions at all except the refrigerator being in working condition. I had not received any calls from Con Edison and was only offered by them to call [redacted] for "junk removal" from the curb. No one here would be able to move the refrigerator from 2nd floor and disassemble it for the City pickup. I am now stuck with the refrigerator that Con Edison had failed to remove and honor their program.Desired Settlement: Con Edison must honor its' Appliance Recycling program by refrigerator pickup and paying me $50 rebate or reimburse me $250 for professionally estimated removal.

Business

Response:

Although under the current program eligibility requirements the customer does not qualify because he resides in a building that is larger than 1-4 family, we are in the process of trying to change this requirement. Since he meets all other criteria, we are in the process of scheduling his appointment. He has been contacted directly by the Program Manager of the Appliance Bounty Program.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one has called me so far to set up an appointment for appliance pickup despite the promise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please keep in mind that based on current program guidelines the account in question is not eligible for the Appliance Bounty program. These guidelines are reviewed and approved by the [redacted] ([redacted]) and we have gone to the [redacted] to have those guidelines reviewed for possible revision. That being said, as a courtesy we offered to pick up this customer's refrigerator, but still have to contact our contractor to make the necessary arrangements, as this particular program is administered by a vendor. An appointment has been scheduled and the customer's appliance is scheduled to be picked up today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved on Wednesday July [redacted].

Sincerely,

Review: I am waiting for over a month to get in electric to my building its way to long, and when I call in I get a run around please help me settle so I can get my proper eclectic!!!!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: I need the work should get DONE ASAP

Business

Response:

[redacted] of the Executive Action Group spoke with [redacted] on September *, 2014 and advised him that his original complaint did not contain a Con Edison account number or a valid service address. [redacted] was able to provide the necessary information over the phone and was advised that there is an appointment scheduled for September **, 2014 at 11am.

Thank you

Review: I opened an account with Con Edison on December **, 2013. They required a security deposit in the amount of $175.00, which I agreed to and authorized the debit to my bank account for the sum of $175.00. To initiate service, this was the only charge they needed to debit from my account. When I logged into my bank account on 12/**/13, I learned that in addition to the $175.00 charge that they deducted from my account, they ALSO deducted from my bank account the sum of $17,500.00 (seventeen thousand, five hundred dollars!). I contacted Con Edison on 12/**/13 and they confirmed that they made an error in charging the additional $17,500.00 and was told that I should have a refund within seven days. They informed me that they could not directly deposit the funds into my account but would need to mail out a check. I informed them that I needed this money ASAP and that 7 days was insufficient. I contacted them again on 1/*/14 to find out the status and they still have not approved or mailed out the refund.Desired Settlement: Considering the significant overcharge and the sum involved, I expect Con Edison to resolve this matter immediately and that the funds be overnighted to my address. I am completely dependent on this money and cannot pay my mortgage payment or other bills. I will likely incur late fees and my credit report may be affected as well. Consequently, I also expect to be compensated for the significant inconvenience this caused.

Consumer

Response:

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

While they issued a refund for the full amount of the overcharge, they have not issued additional compensation for the significant inconvenience this caused me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

Review: On ** April 2013, I initiated a request to repair my sidewalk and replant sod that was damaged when ConEdison had to dig out the gas lines on my property. Follow up attempts was made on: April **, 2013 May **, 2013 ~ June **, 2013 August *, 2013 August *, 2013 August **, 2013 Until today, no phone calls were made to schedule an appointment to fix my property. The summer is almost gone and my property is still in disrepair.Desired Settlement: Repair what was damaged

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Consolidated Edison Company of New York, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: the issue that I have is as follows: I truly believe that the individuals that are reading my meter are providing an estimate reading rather than an actual. I am currently on my 3rd bill- my very first bill read at 133 kwh at $49.41 I truly understood this bill. The second bill that I received 86kwh at 46.74 the excuse that I was given was that the rate went up; now that I am on my 3rd bill I barely used the lights for one and two the only appliance that is plugged in 24hours is my fridge my bill read 85 kwh at $44.53 which to me is absolutely bogus. I received a letter from con Edison stating that they would send someone to the building to read the meters and on this third bill I spoke to a representative that told me they no longer come out and do readings and that everything is done on computer. I truly believe that I am being ripped off and I am asking the B.B.B.

to look into and investigate this matter. I used an excessive amount of light in my first bill including the heater that was plugged in for a lot of nights and now on my third bill the rep over the phone suggested that it may be the fridge which does not make sense to me. I am not new to Con Ed - when I was in Brooklyn I did not question any bills its only now that I move to the Bronx that I am experiencing these issues. Something out of the ordinary is happening and I am asking for your help.Desired Settlement: Billing Adjustment

Business

Response:

April **, 2014

Re: Billing or Collection Issues

Review: Over the past year, I have been receiving estimated meter readings during various months; when in fact the meters are read ever month. Con Edison is given access to the meters every month by the building supervisor, yet they claim that they do not gain access to the meters, and issue estimated bills. After a few months, I receive a corrected bill for more than whats already been paid. However, I have very few items running in my apartment that would equate to the amount of energy they say is being used. I run no A/Cs or other types of appliances that consume larger quantities of electricity. I was assured by Con Edison representatives that my meter would be read monthly by Con Edison to eliminate estimated bills 6 months after I started my services.Desired Settlement: Make sure Con Edison employees submit proper meter reading on time and eliminate estimated bills.

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with [redacted] and placed the following note on the account:

Customer states he was advised by his super that he lets the cfr in every month to read the meters, which is why he does not understand why he received estimated bills for May and June 2013. As a result, an upward billing adjustment was made. Customer feels the bill is not accurate. I advised him that I would have the next reading verified and if he's still not satisfied to call me back. In addition, I advised him that I would forward his concern to the Mop Operations Department for review.

Review: There was a gas leak in our building and there was no gas coming into the building as they had removed the meters. We had NO SERVICE from September * to November *, 2015, no gas consumption whatsoever. In December I received a bill for $52.32 for the estimated gas usage from Nov * the date of my last bill. Now I have a new bill for with my gas usage for 106 days for $73.59 (Sept * - Dec ** for 2 Therms of gas). That was basically my gas usage from Nov * through Dec **. I was told that originally they estimated for 4 Therms but I was also being charged for having an open gas account even though we had no service to the building. That is like a credit card company charging you to have an open account even though they are not providing any service. I would like to know how less gas usage is more expensive.Desired Settlement: I want them to make the proper adjustment to the bill. There is no reason I should have been charged to keep my account open during a time I had no gas usage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: During the winter Con Ed needed to open my driveway & the street due to a gas leak.

When they did this they told us that before we can turn on our central air conditioner we needed to call them first. Upon doing so I was informed that the problem is with my 220 line. I never had a problem with my 220 line prior to these gas leak repairs and have been living in my house for 15 years. When I asked to schedule this repair they gave me a date in mid July!! I informed them that my husband has COPD and finds it very difficult to breathe without air conditioning. They then came back with a date in mid June...Which means that we will be without from now, May ** until June **. As this situation was not caused by me I think it is unacceptable to have to wait for them to repair my 220 line which was cut or damaged during their gas repairs. I was told that they are very busy..Again, I think their response was unacceptable. I believe that once the snow & ice was melted this should have been a priority for them to repair whatever damaged they created. I am scheduled for June **, but most certainly believe that a sooner date is needed.Desired Settlement: The desired outcome I am looking for is a sooner repair date than June **. Why must my husband and I wait for 6 weeks for them to repair the damage they caused.

I believe this should be given priority and would like my damaged 220 line repaired by the end of this month, May, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ive been asking coned to have my meter read because the meter reader does not come to my house. they never did anything about it. they also sent me a bill for 463 dollars because they wanted me to pay for the down stairs meter without ever explaining just put the down stairs on top of my bill. this month they sent me three different bills in three days all different prices. I DO NOT TRUST THEM. when asked to talk to supervisor there is never one to talk to.Desired Settlement: they should be honest and stop lying . they should not send three different bills in three days with different prices.

Business

Response:

Dear [redacted]: We have received your inquiry through the Revdex.com regarding customer service issues. We understand that on September * and September *,2015 , you spoke with Ms. B[redacted] from the Executive Action Group and discussed the details of your complaint. If you have any further questions you can contact Ms. B[redacted] directly at ###-###-####. Sincerely, Con Edison Executive Action Group

Review: Every week they are turning off the power in half of my apartment. last night the power was out from 7PM and it is still out now. Customer service is unresponsive.Desired Settlement: I want my bill adjusted for the outages the past two months, and I want a resolution as to why they power is being turned off constantly.

Business

Response:

[redacted] of our Engineering Department attempted to contact the customer yesterday, July [redacted] but was unsuccessful in reaching the customer. A message was left requesting a callback.

Review: I moved out of my apartment on July [redacted]2013. I had not lived in the apartment for the better part of the previous 3 months as I had moved to San Francisco CA at the end of April. ConEd has been attempting to collect payment for the month of August, which is a month that I did not live in the apartment. I have notified them of the issue and they continue to attempt to collect the debt.

This has resulted in them submitting my debt for collection and potentially impacting my credit score.Desired Settlement: I want my bill adjusted to reflect that I was not living in the apartment past July [redacted]2013.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted]. In fact, I continue to be harassed by the collection agency that they have hired.

Please see my attached lease agreement that shows I was not living in the residence during August 2013...the time that Con Edison is billing me for.

Sincerely,

Business

Response:

We have received your inquiry through the Revdex.com regarding your final bill.

Our records show that the bill you questioned for $75.89 was based on an estimated reading and has been canceled and rebilled based on an actual reading obtained on July **, 2013. The revised bill is for $47.46; you should receive it shortly.

Review: I used to live at [redacted]. I moved out of state May [redacted], 2013. I continue to receive utility bills from after my move up to and including a bill received a couple of days ago based upon a December **meter reading. I have written to Con Edison and I have spoken with individuals by phone. They will not stop billing me and have assessed late charges and interest. I spoke with the current occupant of my former residence, and he states that the utilities were changed to his name effective in May, shortly after I moved out. Does this mean that Con Edison is charging twice for the same apartment unit?Desired Settlement: To have this billing stopped, and adjusted to reflect only what I may owe up to the date I moved, May [redacted], 2013. To immediately remove any negative credit reporting, and to apologise for putting me through this.

Business

Response:

Dear

[redacted]:

Review: IN EARLY JULY OF 2013 I INQUIRE THE INCREASE IN RATES/ CHARGES ON MY CON EDISON STATEMENT OVER THE PERVIOUS MONTHS. IN AUGUST 2013 A REPREESENTATIVE FROM CON EDISON CAME TO READ THE METER. SEPTEMBER 2013 A STATMENT FROM CON EDISON STAYING I AM PAYING FOR "COMMERCIAL SERVICE" WHEN I LIVE IN A RESIDENTIAL HOUSE.

FILED ANOTHER INQUIRE A REPRESENTATIVE STATED AS LONG AS THE APARTMENT IS VACANT MY RESIDENTIAL RESIDENCE IS CONSIDER COMMERCIAL UNDER CON EDISON GUIDELINES.

SINCE THEN

CON ED HAS ALSO FAILED TO CORRECT BILLING ERRORS

FAILED TO HONOR SERVICE ESTIMATED BASED UPON RESIDENTIAL AGREEMENTDesired Settlement: I WOULD LIKE MY INVOICE TO PROPLY REVIEWED AND ADJUSTED/ CREDIT FOR THE MONTHS (SINCE 2011)I WAS PAYING COMMERCIAL RATE FOR MY RESIDENTIAL APPARTMENT.

THERES NO BUSINESS AT THIS RESIDENT AND UNDER THE NYC BUILDING DEPARTMENT ITS CONSIDER A 2FAMILY HOUSE. I AM ONLY RESPONSIBILE FOR THE FIRST FLOOR ELECTRIC.

Business

Response:

To Whom It May Concern:

Review: Hello

My name is [redacted], I've been paying my electric bill on time always since I moved to my apartment on May **, 2013, roughly about $50 a month.

A couple of weeks ago, con Edison representatives check the my meter, (I was at work at the time, the meter is at my landlord's basement two floors beneath me) then I was charged more than $1000, that was paid immediately because I have automatic payment system.

I called Con-Ed, and their response was that sense they haven't red the meter for more than two years, they have needed to estimate my bill every month, the money I have to pay now is the difference.

That is totally unacceptable and ridiculous, they had a chance to come read the meter every month but they haven't done so, why??

I asked the representative to talk to a supervisor but the supervisor never returned my call.

I feel like a huge company like con-ed should treat it's paying customers better than this...

I was never informed of such an issue with my meter.Desired Settlement: I want my money back!!

I've paid on time to con Edison every month a different amount, how can they say that's just an estimation? if they had a problem they should've contact me, and not just bill me a huge and ridiculous bill.

I don't need compensation, I just want my money back.

Business

Response:

On January *, 2016 [redacted] reached out to the customer to further explain the adjustment that took place on the account, the customer was not available; however, a message was left. In addition, due to the circumstances a credit of $592.70, which represents 25% of the adjusted bill balance following the actual reading, was applied to the account. The current balance on the account is a credit of $525.89. If there are any further concerns [redacted] can be reached at ###-###-####.

Consumer

Response:

Thank you so much!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a new Con Edison bill in the mail. I noticed the bill is back dated for January 2015. The bill should not be backdated. I paid the balance you ready for January and February. The bill should be dated from February [redacted] pues me March ** 2015 April ** 2015. To do a service every 30 days not 60.Desired Settlement: I want a credit and I want to bill redone. There is no way that might go suck on it is $211. Someone is playing games with my meter. Like I said the bills every 30 days not 60. Depending the bill and I want it looked into in a 12 credit issued thank you

Business

Response:

The original bill from January **, 2015 to February **, 2015 for $76.08 was estimated due to adverse weather conditions. When we read the meter on March **, 2015 we then cancelled the previous bill and rebilled the account from the last actual reading on January **, 2015 to the current reading (at the time) on March **, 2015 in the amount of $287.60. The customer was credited for her payment of $76.08 and was only billed for the difference of the two amounts, which came to $211.52. We also obtained a reading on April **, 2015, which supports the March [redacted] reading. Thank you [redacted] • Executive Action Group [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

didn't answer from the Con Edison. I asked about a credit and I didn't get the credit. There is no way my bill is $211. & I don't want to hear that they just add the bill because I paid January Febuary spell so something better be done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] attempted to call [redacted] to further discuss her concerns, but the customer was unavailable. [redacted] left her direct contact information via voicemail and can be reached at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your AnswerIm notsatisfued with response at allall Here]

Theu will not adjust bill and tell me it was back dated cause of bad weather

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: my first month in a new apartment I had an absurdly high electric bill. I spent countless hours waiting on hold with con ed, asking them for an explanation of why the bill was so high, asking how I could lower the bill, requesting that maintenance come to my apartment to provide an electric "audit", etc. they refused to provide any help (except if I was willing to pay an additional fee). they acknowledged that my bill was so high that I was an "outlier" but could not help explain why it was so high or any solutions.Desired Settlement: first off, I want an analysis of my electric items. after cutting out almost every electric item (such as AC) I got my 2nd bill and it was still extremely high. I believe there is some kind of electric leak in my apartment. I have asked my building to conduct this but they say it is con eds responsibility. I am confident after this analysis we will identify some kind of error resulting in this high bill and I want my future bills to be adjusted. I use a very moderate amount of energy. I have spoke with all my neighbors who have similar working hours etc and my bill is more than double theirs.

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with [redacted] and they discussed the following:

[redacted]’s initial concern was that the first bill was too high. I offered him a field appointment to check the meter, but he states that he spoke with prior representatives who gave him some energy saving tips, which resulted in a decrease in usage for the next two billing cycles. As such, he is not interested in a field appointment at this time. However, he asked if some type of discount could be given off the first bill as a courtesy.

[redacted] states he was met with poor customer service during some of his prior contacts with our customer service department. I advised him the calls will be reviewed by management and I will forward his request for a discount to my supervisor.