Consolidated Edison Company of New York, Inc.

We wish to apologize for any inconvenience you were caused by this matter.  A review of our records show that the debt for $498.66 was sent to collection in July 2013 and was reported paid in full in July 2014. Please note that our collection agency only notifies the credit bureau that a debt...

is paid off and has a zero balance.  How this debt is displayed on your credit report is up to the credit bureau as is outlined in the Fair Credit Reporting Act. Thank you   [redacted]

wer Here]
At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
They told me they cannot reimburse mey bouncefees or the ck being submitted twice. I told [redacted]...

[redacted] Im not satisfied with the outcome. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I apologize for not properly closing out the account and appreciate the courtesy. Will the collection agency also be notified as well?
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Consolidated Edison Company of New York, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

[redacted]
 
[redacted]                     
[redacted]           Dear [redacted]: We have...

received your inquiry through the Revdex.com regarding your billing issue. We were informed that a complaint was filed with the New York State Public Service Commission. We will inform the Public Service Commission of our decision and will make our records available for their review.   Sincerely,     Con Edison Executive Action Group

[redacted]
 
[redacted]   Dear [redacted]: We have received your inquiry through the Revdex.com regarding fees you assessed associated with an uhononored check. We understand that you spoke with [redacted] and requested reimbursement for bank fees associated with the unhonored check we received on October **, 2014. Unfortunately, we are unable to return any fees associated with returned checks.  In addition, you mentioned notifying the New York State Public Service Commission (PSC).  It is your right to contact the PSC, and we will make our records available for their review. We regret any inconvenience we may have caused you.   Sincerely,     Con Edison Executive Action Group

[redacted]
 
[redacted]                  
[redacted]  
[redacted]  [redacted]
 
[redacted] Dear [redacted]:We have received your inquiry through the...

Better BusinessBureau regarding your billing issue.We were informed that a complaint was filed with the NewYork State Public Service Commission. We will inform the Public ServiceCommission of our decision and will make our records available for theirreview. Sincerely,Con Edison[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not believe they cannot reimburse me fees whichoccurred by their bank submitting it twice to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I spoke with you before regarding the case #[redacted] that case is close but I thought everything was over it seems like it never did because now I receive another bill from ConEdison  for $76.50 for 16 days used or I am not even at home during the day I am on Jury duty I got home until late afternoon. When I call them and I spoke with a guy name Mercedes I asked him for how Kwatts of energy that I used  he told me that you don't understand this is just an estimate because the super did not let the Meter reader guy in next time talk to your Super to let him in I don't know what is going on. I don't owe them any money I pay my bill every month. Now they are trying to accuse the super of my building whenever they come for the meter reading  they know where to go I don' understand what they are talking about now they are trying to find a way to make me pay for the $90 fee that was thrown out. Please help me with this 76.50$I don't owe them any money.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your AnswerIm notsatisfued with response at allall Here]
Theu will not adjust bill and tell me it was back dated cause of bad weather 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately, we were unable to contact [redacted] at the number provided and the voicemail was not set up at the time of our call. [redacted] can feel free to call [redacted] at ###-###-#### to discuss her concerns further.

At this time, I have been contacted directly by ConEdison regarding complaint ID [redacted], however my complaint has NOT been resolved because:
ConEd should change their name to ConArtist. They admitted for some reason they haven't been reading my meter despite the fact I have called them a few times about that. They have been estimating my bills. She told me that's their billing practice and its unacceptable. Nothing has been resolved and they have not provided me with proof that I used that much energy and do not have proof. It's their best estimate despite the fact that I moved last year. I believe they have resulted to con unsuspecting consumers because New York State did not approve their rate increase request. I have my sources
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Their response does not make any sense and did not provide any explanation of what is going on. Are they going to investigate and discuss what is happening here? Why was I billed again 5 months later after they have already sent me a final invoice and I paid it? Why was this transferred to my current account? What's the story here?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 2/**/15 an Emergency crew was dispatched to [redacted]. for a smoking manhole turned in by the FDNY at that...

address. Upon arrival the crew did not see any holes actively burning or smoking, they updated their paperwork when the customer from [redacted] came to the truck and told the crew the smoke was coming from his electrical box in his basement. Our employee  went inside and checked for stray voltage, CO, smoke and damage, finding no problems the employee and home owner gained access to [redacted], which was the feed house for service, no problem was found there either and the crew went outside to check the service box that fed the service. The crew opened the hole and found it needed a flush, and that they had found no problem inside [redacted], and [redacted] at that time. With no flush truck available due to the high volume of jobs and no visible problems at the time, the crew was pulled to respond to another emergency job. The customer was informed that the job will be followed up later.   The job was dispatched again, due to calls from the customer on 2/**/15 at 10:49 pm, the crew had no access to the hole in the street due to cars and were moved to another location. On 3/*/15, at 6:52 am, another Emergency crew was sent to the job at [redacted] to follow up on the job, again for a Smoking Manhole not a problem inside the customer’s home. The crew found a vehicle on the hole updated their paperwork and were there about 20 minutes when the customer approached them. The customer told them about the crew being there two weeks earlier and what had transpired, the employee went inside the house and found full power no CO, no stray voltage or smoking cable, they did seal the service duct for the home owner and told them that if it starts smoking or flickering to call Con Ed and the FDNY. The crew then got access to the service box in the street and checked it for any problems, finding everything ok they again told the customer that everything seemed to be in order and to call us and the FDNY if it starts again.   On 3/*/15 at 2:45 pm the customer called in again and the job was dispatched to a crew at 5:35 pm, this crew found the service to be burning up the duct, they addressed the condition and installed a temporary service, resolving the problem. The customer was then added to the list to have the temporary service removed and a new service installed.     A more formal response will be sent directly from our Electric Operations department shortly.   Thank you   [redacted]
[redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]        
[redacted]...

[redacted]
 
 
 
 
Dear [redacted]:
We have received your inquiry through the
Revdex.com regarding being billed after you vacated.
As
the customer of record, it is your responsibility to close the account when
service is no longer required.  If the
service remains in the customer’s name, the customer is responsible for all
charges incurred until we are notified to close the account or someone else
applies for service.  A review of our
records shows that there was no contact or request to have the service canceled
under your name.  Your account was
automatically closed when service was turned off for non-payment on March **,
2014.  Unfortunately, we are unable to
adjust the turn off date or waive the amount due on your account. Your current
balance is $2,267.89.
 
If
you need to make arrangements for payment, please contact the Call Center at
###-###-####.
 
Sincerely,
 
 
Con Edison
Executive Action Group

Review: I was a victim of fraud, I notice the fraud since last year. The way how I notice was that con Edison was charging me an ridiculous amount of money that I had found suspicious. I gave a called to con Edison advised them they was charging me an amount that I never consume then they found out that they money they were charging me is someone that has my social security number in another apartment over a year ago under my name. They close the other account the one that was fraud and put the amount tours my account number. basically they combine my account with other apartment in Sedgwick under my name. I gave proof that I was never living in that address. con Edison clear my balance and send me a reimburse of $500. I call to find out that the check was correct or incorrect, when I spoke to the rep she told me that money was correct. Know After 6 month they are charging me the check back because the customer that is fraud pay the "amount tour mines". con Edison stated it was a mistake from the customer but it wasn't because that account was replace by mines. I am five month pregnant I am going through emotional depress since this person has my identity she called on the 5 to con Edison pretending is me and they are giving her information and allowing her to have a light under my name. I also have a newborn I cant be without light for a mistake over 6 month ago. They have to take customer more serious.Desired Settlement: The outcome should be they need to close that account and they should pay for the mistake they did, they should not allow anyone committing crime as fraud be paying bill under someone else social security. I should not be charge for a company mistake. They should refund the other person but absolute not charge me for anything, because I took my preconscious by calling them and asking them about that refund they send out to me.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Ms. R[redacted] spoke with [redacted] on multiple occasions and advised her that since the payment credited to her account was credited in error as part of a possible ongoing identity theft issue occurring at the time. Following the conclusion of the investigation the credit was reversed, the customer acknowledges that she did not make the payment in question for $757.00. She was advised that no further adjustments are warranted on the account. The customer advised that she would; if necessary, go to the New York State Public Service Commission with her concerns. If she does pursue that channel we will make our records available. Thank you Antoya E. D[redacted] Supervisor • Executive Action Group [redacted]

Review: To whom it may concern,

This complaint is in regards to a billing discrepancy concerning account #[redacted] with the Consolidated Edison Company. This account was closed on December [redacted] 2013 (confirmation #[redacted]). Twenty-eight days later on January [redacted], a bill using an estimated meter reading to determine the cost was issued to me. Rather than pay this estimated bill I waited for a revised bill which I received a week later. On January [redacted], a revised bill stating that it is the "Final Bill" was issued. I payed this final bill in full and expected that this account was closed and no further bills would be issued. On April [redacted], 2014, more than four months after the account was closed I was issued another bill for 69.33. When I called to inquire why this bill was levied I was informed that all previous bills used an estimated meter reading. The customer service representative would not tell me what day the meter reading used to determine that I owe them $69.33 took place. They did however, inform me that a new account was opened at this address in April and this is what prompted the revised bill. I assert that I have already payed for the electricity used during the time my account was open when I payed off the bill levied on January [redacted], 2014 and this additional amount levied on April [redacted], five months after the account was closed, is an attempt to pass along to me any costs of electricity used between when I closed the account and when the new account was opened. Con Edison has transferred the balance to my new account at my new apartment and is threatening to turn off my electricity if I don't pay it. The arbitrary sum of money coupled with the threat of turning off my power fits the definition of extortion.Desired Settlement: The charge of $69.33 and any late fees associated with it be removed from my account.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

Review: To whom it may concern,

I had an account with Con Edison from February 2014 to October 2014. I closed my account with Con Edison October [redacted] 14. I paid the final bill and moved house. At this time nothing was brought to my attention that there was any more money owed on the account. It has just been brought to my attention yesterday that they have adjusted my now closed account to $981.87. Not realizing I could still log into my account since it was closed and not living at the same premises I had been unaware of this updated amount.

I called Con Edison to sort this problem out, [redacted], a [redacted], let me know that the account had been estimated from May 2014 until January 2015 when they took an actual reading. I was told by another representative that it in fact was read Oct ** 2014, also on the updated bills which I found on my online account dating from January * 2015, that in fact there was an actual reading on October ** 2014 and also before in May 2014. Having had previous months where con edison over charged and mixed up my billing amounts and also the grey area of when this meter was actually read from October to January when I did not live there, it comes into question what is truth in this adjusted bill on an account that has now been closed for 4 months.

I had no key or access to read the meter, the representative who I talked to when I closed the account never told me it was an estimated reading and also the bill says it was read on the [redacted] Oct ;I closed the account on the [redacted] of Oct so it should have been updated to the final closing bill in my opinion.

I wish this to be looked into further as it really seems suspect to me. I have copies of the two adjusted bills which both say actual readings for May and October 2014 but they were not adjusted and sent until January 2015.

Best

Business

Response:

Unfortunately, we were unable to contact [redacted] at the number provided and the voicemail was not set up at the time of our call. [redacted] can feel free to call [redacted] at ###-###-#### to discuss her concerns further.

Review: To Whom it May Concern:

I was recently sent a bill for $159 from ConEdison, who had turned over my account to [redacted]. The bill was for the period between 6/**-7/** in my apartment at [redacted]. However, I moved out of that apartment on 6/**, when I canceled service.

I called to dispute the amount and was offered a settlement of $119. However, if you look at my payment history, only twice has my bill been that high in the entire year I lived in the apartment. I did not occupy it from 6/**-7/**. That leaves a total of 11 days during which I did occupy it (6/**-6/**.)

I am being charged the equivalent of my all-time second-highest bill for 11 days of electricity.Desired Settlement: While I understand that I must pay for those days of use, I respectfully request that the settlement offer be lowered from $119 to $30.50, an amount which fairly reflects my average rate of electricity usage (my average bill over 12 months was $98.85, and my average kWh usage was 308. That comes out to $0.32 per kWh over a 12-month period, and I am offering to pay one-third, approximately eleven days, of the 30-day billing cycle from 6/**-7/** during which I used 286 kWh.)

I will not pay for more than what I used. Every kWh of electricity used after 6/** was not my responsibility, and $30.50 is a fair estimate of what I typically used in 11 days. This number is based on a whole year of service and as such it is perfectly representative of my electricity habits.

Business

Response:

[redacted]

Review: I called to extend my bill for a day later before my payment is due and the customer service representative was very nasty I was trying to explain to him that I get a discount from my bill because I am on food stamps, he could see it on my account that I do get a discount. Only when I asked to speak to a supervisor did he want to extend my due date I have two small children one being a infant when I called back I got a representative who explained to me that my bill could be extended longer. I didn't get a explanation of why my bill is so high either.

Business

Response:

[redacted] spoke with [redacted] on October *, 2015 and apologized for the experience she had with our Customer Service Representative. This level of service is not in line with our goal of providing an excellent customer experience to our customers. We will review the interaction and thank [redacted] for making us aware of it, so we can improve. In addition, a payment for $*86.34 posted on October *, 2015. The current balance on the account is $158.03.