Consolidated Edison Company of New York, Inc.

Review: We are a business located on a commercial block. We are generally open from 9:00am - 5:00pm. Con Ed meter readers are coming off hours to read the electric meters and need access inside to read them. This week one came at 6:15pm and since at that time nobody is at the business with access to the meters, they have charged a $100 no-access fee to 2 of my accounts:

This is not fair and we have no idea when they are coming. If they come during business hours, then we are always here. If they plan to come after business hours, then I can make arrangements to be her if I know in advance. In addition to the 2 no-access fees of $100 they want to charge us $19.00 to have them come between 9:00am and 5:00pm to read the meter.Desired Settlement: 1. They need to remove the 2 no-access fees of $100 each ($200 total) immediately.

2. They need to come during normal business hours: 9:00am and 5:00pm to read the meter without a charge.

Business

Response:

Ms. R[redacted] spoke with [redacted] and scheduled a no fee appointment for Friday, March [redacted]. Actual meter readings were for all meters at the location, resulting in billing adjustments on all accounts, and the reversal of the $100.00 no access fee that was assessed to the 2FL account. [redacted] was advised of the adjustment and also made aware that only a single no access fee was assessed to the building, not two as is stated in the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They did come to read the meter and said that eventually my account would be credited the $100 fee(s). If they have been reversed then I should receive an updated statement reflecting this already.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Ms. R[redacted] spoke with [redacted] and he advised that he was in receipt of his latest billing statements, which reflected the adjustment for the $100.00 no access fee. Ms. R[redacted] reviewed the bills over the phone with [redacted] and offered to also send detailed statements of his accounts, via direct mail; however, since [redacted] already had the updated bills he said the additional documentation was not necessary.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was issued a disconnect notice on 3/**/2014 on the strength of being billed in Jan. and Feb. 2014 approximately $450.00 for gas charges. I paid $400 in February to Con Ed. My payment history is less than $300 monthly; yet my balance due is $482 due on 3/**.

I did speak to a representative who didn't understand my frustration. I gave her a gas reading over the phone but my concern is how can I be threatened with a disconnect on an Estimate Bill? We purposely keep on thermostat low to save on costs.Desired Settlement: Why do they estimate much higher than usage history?

Business

Response:

We have received your inquiry through the Revdex.com regarding the issuance of a disconnection notice based on estimated bills.

We understand that you spoke with [redacted] from the Executive Action Group regarding your concerns and she explained the billing and established a payment agreement. The terms of the agreement are as follows: no down payment is required and the balance will be divided into installments of $25.00 plus current charges due the [redacted] of each month. The first installment is due on May **, 2014.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My Issue is with the charges on my bill. I am a Senior Citizen, on a fixed income, and my one month charge for the month of June to July *, is $91.14. As I am the only person residing in my apt, without a microwave, toaster or any small appliances plugged in, I don't understand why my one month bill is so high. I certainly don't understand the $35.72, for maintaining the system through which Con Ed delivers my electricity, I live in an apt bldg., and I know they can't be charging everyone in my bldg $35.72 for maintaining this system. Also The delivery charges for the electricity is$8.54, are they also charging everyone in the bldg this amount? My last month bill was $37.87, which was paid in full; a one month bill should not have gone up that much. Please check on this and have Con Edison adjust my bill accordingly. Thank YouDesired Settlement: I would like Con Edison to adjust my bill according to the Criteria, of my previous bills.

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with [redacted] on July**, 2013 and placed the following note on the account:

CUSTOMER IS UPSET BECAUSE SHE DID NOT EXPECT HER MOST RECENT BILL TO INCREASE BY $30. I ADVISED HER THAT THIS IS HER FIRST SUMMER BILL, WHICH IS CONSISTENT WITH HER NORMAL SUMMER USAGE. I ADVISED HER THAT I WILL HAVE TOMORROW'S READING VERIFIED [READINGDOUBLED CHECKED] AND IF SHE STILL DISPUTES THE USAGE TO CALL ME BACK FOR A METER INSPECTION. [redacted] IS NOT SATISFIED.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:con Edison stated that my meter would be checked I would be notified of the results, I have not been notified. I am waiting for my August bill to see if any changes were done. Sincerely,

Review: I have been in the same space for about 30 years and never had gas appliances. Starting on the Jan [redacted] bill, I started getting GAS charges beginning with $47.13 which claimed to have been read from the gas meter in the basement. ConEd proceeded to bill me monthly for a service that I do not use. I had been using their Direct Payment system and did not catch the change until the Feb [redacted] bill where they charged me another $34.91. I called them on Mar. [redacted] and had to wait 13 minutes to reach a [redacted] explain. I also cancelled Direct Payment to be sure not to get billed again. She sent a meter man over on April [redacted], and I went with him to the basement. The meter is locked with one of ConEd's proprietary locks and has not been opened since I moved in.They issued a credit on Mar [redacted] of $82.04. Due to the canceling of Direct Payment, I missed a payment and Con Ed increased my bill with a "Deposit" on my account. I paid the full bill, but object to the "Deposit" since there must be one from when I established my account 30 years ago. Starting on the Aug [redacted] bill, new gas charges of $43.31 were charged to me.Desired Settlement: I want a copy of my initial bill with ConEd from 30 years ago that shows the company's policy and deposit rules. I want a copy of the bill between April * and May [redacted] that shows the detail of the new deposit and any other charges. I want refunds for the gas charges & I want a settlement fee for my time for having to go to such great lengths to be treated fairly. They have gone back on their word, and now I have to resort to this method of collection.

Business

Response:

Good Day,

I was unsuccessful in speaking with the customer on October **, 2013. A voicemail was left with my name and contact information for the customer to call and discuss concerns.

Sincerely

Review: In Sept 2011 I was victim of identity theft. I have my credit monitored by [redacted] so I am aware when my credit has been ran. I was able to fix all my other issues that was done due to my identity theft. In 2013 I received a bill from con edison saying I owed them money. I called them to find out what was going and they told me I had to send a letter disputing it. I sent them a letter and never got a response back. In Dec 2013 I got an alert from my credit report stating I was sent to collection. I called the collection department and they told me that they were going to call con edison and try to speak to them. I sent con edison another letter explaining to them that I was sent to collection, I still didn't hear from them. I did a police report in 2014 for the con edison dispute. I would like to get this resolve as soon as possible. This is really affecting my credit score. I have an excellent credit score with [redacted] and [redacted] and because of this issue that I am encountering with con edison my transunion score is very low. I don't know what else I need to do because con edison does not reply to any of my letters.Desired Settlement: I would like to that con ed bill to come off my statement.

Business

Response:

On Tuesday, October [redacted], Ms. B[redacted] spoke with [redacted] and advised her to provide documentation supporting her claim. As of today, [redacted] has not provided any documentation nor has she reached back out to Ms. B[redacted]. [redacted] can reach Ms. B[redacted] at ###-###-#### if she has any additional questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been without power, no heat, no electric, since yesterday, 1/*/14 at 10am. I contacted Con Edison after checking the breakers and meters around 12pm. Con Edison indicated that they would be coming to check on the issue within 4-5 hours. Around 6pm, when Con Edison still did not show up, I contacted them again. I was told that a 4-5 hour time frame was inaccurate but an emergency team would be checking on the issue very soon. The entire night, there was no heat and no electric. In the morning at 6:45am, I contacted Con Edison again and was told that an emergency team would be coming very soon, I stated that that was not an acceptable answer and explained that he temperature is below freezing and NYC has issued a public service warning regarding the cold temperatures and how dangerous they can be. The woman at Con Edison told me that there was nothing further she could do, I then asked to speak with a [redacted]. She then told me that a [redacted] would contact me back. The [redacted] contacted me at 8:30am and told me that the emergency team would be servicing my area today, but did not indicate a time that they would be coming. I have heard nothing further since then.Desired Settlement: To regain power immediately: heat and electric! And I would like reimbursement for food that has perished and for my meals, last night's dinner and breakfast this morning.

Business

Response:

According to our records temporary repairs were made to the customer’s service on January *, 2014. An additional service issue was reported on February *, 2014 and corrected the following day. [redacted] was also been in contact with our PSC Liaison on February *, 2014.

Permanent repairs are scheduled to take place on Thursday, March [redacted].

[redacted] • Executive Action Group

Review: hi, my name is [redacted] I live on [redacted]. I been having issue with my bill since december. the meter got installed in january and con ed sent me a bill from december when I called and asked they couldnt clarify the issue but they told me the bill is an estimation since the meter just got installed. its been 9 months they keep on sending me instimation bill that over $ 100 my family dont be in the house until 5 pm so we barely used our electric, after so many calls I made they decided they were come check the appartment they never came and they didnt even call to excuse themselves and I was waiting for like 2 times I dont understand and I cant pay this such amount $ 368.99 for 2 months now they threathed to shut off my light it is not my fault so I need answer to inspect the appartment and deduct my bill to where it should be plz help me I work minimum wage so im definitely cant pay such amount that I dont even accurate.Desired Settlement: inspection the appartment and have my bill is accurate and give me back the money I already paid

Business

Response:

We have received your inquiry through the Revdex.com regarding estimated bills.

In your complaint, you requested a meter inspection and a billing adjustment. A review of our records show we inspected your electric meter on July **, 2015 and found the meter is recording accurately. Based on the most recent readings obtained, your previous bills, for $774.84, have been cancelled and your account was rebilled $574.05.

Due to the balance present at the time of the adjustment your current balance is $162.95, which is due by August **, 2015. If you have any questions or would like to make arrangements to pay the amount in installments, please call [redacted] at ###-###-####.

Sincerely,

Con Edison

Executive Action Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 2/** @11am, the electricity in the entire house went out and I went on ConEdison's website to open a ticket in regards to m problem. Two hours later, I've noticed that no one has responded to the problem, so I called the company. I spoke to a gentlemen and he said a team has been dispatched to my location to help fix the problem. Three hours later, at almost 5pm, still no one, so I called the company again. This time I spoke to a female representative and I told her what the gentlemen had told me. She told me that there will be no dispatch out to resolve my problem until 12am midnight of 2/**. Right now is almost 2am on 2/**, problem still not resolved. When I called the company, the gentlemen cannot give me an estimate of when my problem will be resolved. Please keep in mind I have told them that I have two disabled elderly that lives in he household and one is a dialysis patient. When I had told the representative that, she had simply shrugged off my concerns and told me to take my father to the hospital for any problems. Of course she's not paying the medical bills it's easy for her to say. Please provide a response to my situation promptly. Thank you.Desired Settlement: I would love to have a clear explanation as to why everyone I call gives me a different answer to my problem and why my problems not resolved when representatives at the company told me specifically the time slot that my problems will be resolved.

Business

Response:

[redacted] attempted to contact [redacted] multiple times last week to discuss his concerns; unfortunately, due to a language between her and the individual that answered the phone she was unable to speak with him. [redacted] can reach [redacted] directly at ###-###-####.

Review: I am a landlord of a 2 family in Manhattan. My tenant transferred or closed their gas and electric account associated with the apartment on August **, 2015. As of September *, 2015 the services were still active. I contacted Con Ed to see why, they confirmed my tenants discontinued their services as of August **, 2015, but Con Ed leaves the services on and will automatically bill the landlord at a commercial rate for any additional usage. They could not disconnect, someone would need to come out, I would be charged a $26 fee for the electric (reconnect fee of $26) and no charge for gas. In the past, when tenants departed and turned off the services, the electric and gas were automatically disconnected until I or new tenant called to open an account. I arranged to have a representative temporarily turnoff these services. I find this unacceptable and a deceptive way of charging for services that should be temporarily disconnected.Desired Settlement: When tenants disconnect or transfer their accounts when leaving an apartment turn off and turn on fees should not be charged to landlord. Landlord should be notified that services will continue at a commercial rate if used so they have an option to keep or disconnect without fees. I would like a refund for services and fees after August **, 2015.

Business

Response:

Ms. B[redacted] spoke with [redacted] on October *, 2015 and explained the Company process when a tenant moves out of a rental unit. The electric and gas meters for the unit in question were physically turned off on September *, 2015 and a bill was not assessed to [redacted] at any point since her tenant moved out, on August **, 2015, for services for that premises.

Business

Response:

Ms. B[redacted] spoke with [redacted] on October *, 2015 and explained the Company process when a tenant moves out of a rental unit. The electric and gas meters for the unit in question were physically turned off on September *, 2015 and a bill was not assessed to [redacted] at any point since her tenant moved out, on August **, 2015, for services for that premises.

Review: I had call Con Edison on October [redacted] 2014 to inform them that the check number [redacted] was returned for insufficient funds. I have to use the money to pay my rent. I told them they would receive full payment on November [redacted] 2014. So what to do. They went behind my back and I resubmitted that check and its been bouncing my account ever since I put it to it 3 times already. This is not what you do to a consumer I called them up and I'm not even able to speak to resolution dept. Because I want to be reimbursed for the pounds she said I was charged if I called and told them that the money is not there why do they turn around and keep putting me through it was already denied onceDesired Settlement: I want to be reimbursed to bounce fees to insufficient funds $35 it was put through 3 times since last Friday which would have been the 20 I'm sorry not to [redacted] since the [redacted] of October. This is not the way you do things to a consumer. And when I call Con Edison no one can seem to resolve the matter to me. Telling me it doesn't show on the screen that it was returned which to me is **. I know it was returned cuz I checked my bank account and its been put through 3 times since last Friday. I can't afford to keep paying these boundaries. And my bank will not even put a claim against Con Edison. So I even have to notify the Banking Commission on my bank as well. Please look into this matter for me and was out of it as soon as possible thank you.

Consumer

Response:

wer Here]

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They told me they cannot reimburse mey bouncefees or the ck being submitted twice. I told [redacted] Im not satisfied with the outcome.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Review: I am being charged for electricity that I am not aware of. I have asked the provider to investigate my bill and to see if there is some other external connection (s) that's being plugged into my meter that I am not aware of, or if there is an issue with the meter not working properly.I occupy a one bedroom apartment. The first bill I received after moving in was for 40 days in the amount of $488. The second month I was billed again for 30 days at $488. These amounts do not reflect correctly; 40 days bill and 30 days bill seem to run in the same pattern. My neighbors pay much less than I do. Those with the same one bedroom, use similar appliances, as well as, take the precautions I do in controlling the electricity pays in the $200 category. Note these billing are for the winter months and I also get home late evenings. The previous occupier indicated to me that the electric bill would be in the $200 category for the winter months.I have contacted the billing company on more than one occasion and have asked them to investigate this matter. I have not gotten any positive support from them and I was told that my service will be disconnected if I did not pay the bill.I would like this to be resolved by asking for your help in investigating this matter with the electric provider to have them look into the problem of this high billing amount and the meter. I cannot afford to pay this ridiculous $488 per month electricity for a one bedroom, and for them to continue billing me with this amount. This is winter and I cannot be left into a cold apartment. This is now causing me great stress so I would appreciate if you could help in this matter as early as possible. Thank you.Desired Settlement: Need the high billing to stop and I should be credit for the two month charges. October through to December including any another over billing to my electricity bill.

Business

Response:

Hello [redacted],

I apologize for my late written response regarding this complaint, but [redacted] of my staff was able to speak with the customer. During the conversation the customer was advised of the following:

Please keep in mind that this is the winter season, therefore, an increase in usage during the heating season is to be expected. In addition, energy supply prices have increased due to the extremely cold weather in January, causing the increases you may see in your bills. You may also be using more energy this winter to stay warm. The typical residential electric customer's bill will be about 22 percent higher than this time last year. The reason for this is that natural gas is used to generate most of the electricity used in our area.

Based on a review of your account we are confident that your bill is correct. If you have access to the Internet, you can find information on energy savings tips on our website at www.coned.com.

The customer currently has a payment plan with us. The terms of this payment plan are monthly installments of $80.00 plus all future bills. Your first payment is due March [redacted] and the [redacted] of every month thereafter.

I could not input this response in the system and would appreciate your assistance in updating the complaint.

Thank you

Review: Conedison has billed me for several months without coming to check the meter. They have over estimated my consumtion of electricity. I recentlly notice this because recently I traveled over seas for an entire month and had all electronic devices including the refrigerator and I was charged similar if not more than when I was at home consuming electricity. I have attemted on 2 ocasions to contact them and tried to see if there was anything that they could do to mitigate the damages but the only responce that I have obtained from their representatives is that I must pay the bill. It has become very disappointing that no one has even attempted to atleast come to the location to verify my claim. The only option that I have is to report them to you and see if they are able to make the proper adjustments.Desired Settlement: All im looking for is to have them come to my location and charge me the correct ammount. I also would like them to be able to check my previous bills and be able to adjust the bills and return me any over charges as credit to future bills or refund me with a check. All Im looking for is to be charge what I consume and nothing else.

Business

Response:

To Whom It May Concern:

[redacted] made an attempt to contact [redacted] at ###-###-####. The person who answered stated [redacted] was not available at the moment. She offered to leave her phone number for a return call, but was told by the person that they were driving and was unable to take down the number for a return. [redacted] can be reached at ###-###-####.

Review: con ed is charging me a fee of $25.00 because of not having a meter reading, when I try to enter the reading online it does not work, I ask them to put the meter reading outside, they said it's not available in my neighborhood, but my neighbor 3 houses away has an outside meter set up, when I try to call them it's over 15 minutes waiting for someone to get on the line.Desired Settlement: I want a refund

Business

Response:

An appointment has been scheduled for Saturday, November [redacted] to install Automated Meter Reading equipment at this premises. This will allow us to read the meter remotely without requiring access. Once the equipment is successfully installed the No Access Fees assessed to the account will be waived.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In early March, 2015 Con Edison arrived without notice and broke up brand new concrete to service electrical boxes in front of my house. They reassured me that if I didn't like the restoration of the concrete they would do it again or they would consider having my contractor restore the entire job. Con Edison's restoration of the concrete does not match the color or quality of the original job from my contractor.

I have been on the phone with several people ([redacted] from the Construction Dept; [redacted] and [redacted] from the Customer Service dept) who said they can assist me with the process to submit a claim for the restoration. Each time they indicate they will call back with the instructions and then I don't hear from them. This has been going on since March. [redacted] was the last individual I spoke to a couple of weeks ago, who was supposed to get back to me within a couple of days.Desired Settlement: I got an estimate from my contractor to restore the original concrete job for $2,200. This is necessary to match the color and pattern of the original job. I am expecting Con Edison to approve the restoration with my contractor.

Business

Response:

We apologize for the delay in responding to your complaint and your original claim.The customer's restoration has been reviewed and approved. A check for $2,200 is being printed and will be ready to be sent out shortly. [redacted] left [redacted] a voicemail stating that his claim has been approved and that we can mail the check to him – he’ll receive it in 1-2 weeks – or if he’d prefer, we can hand deliver it to him sooner if there is someone home to receive the check. [redacted] is still awaiting a return call regarding how the customer would like to receive the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My vechile was towed from in front of [redacted] it was parked in a legal parking spot where no signs were posted on the street now I have to pay 400.00 to get my car out of the impound lot and Con Edison is refusing to assist me when this is not my fault.Desired Settlement: I want my car to be removed from the impound lot with no charges to me.

Business

Response:

Ms. H[redacted] spoke with [redacted] regarding her complaint, and was advised that the issue has already been resolved by the Company to the customer's satisfaction.

Review: Consolidated Edison installed new gas service to my property during winter, but while they cut the street, sidewalk and created a trench on my property and my neighbors, they damaged both of our properties. Due to threats from my neighbor that they would take Legal action against me, and the terrible aesthetics of the area, I hired a landscaper to complete the work promptly. After sending photos of before and after of the area to the Consolidated Edison Claims Department, including the invoice for the repairs, they failed to reimburse me of the amount as indicated in the invoice. The claim was accepted on May *, 2013, and no commitment was made that I would receive reimbursement.Desired Settlement: Reimbursement of all costs per the landscaper invoice that was submitted.

Business

Response:

To Whom It May Concern:

[redacted] from our Law Department spoke with the customer and the issue was settled. The customer appeared to be satisfied with the settlement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I moved out of state on 08/**/2015 and no longer needed service from Con Edison. I logged into my account on the Con Edison website two weeks prior (late **/2015) and completed the steps to have my account turned off effective 08/**/2015. At the end of the request form, it was confirmed that my account would be closed at that time and my last bill would be mailed to me at the new address that I listed. On 08/**/2015, I received my monthly email letting me know that my e*Bill was available online. I look to see that I was charged $58.63 for service from 07/**/2015 through 08/**/2015. I called the Con Edison [redacted] number on 08/**/2015 and spoke to a customer service representative who looked into the issue for me. She told me that she would close my account once again and have a new bill generated, only showing usage from 07/**/2015 through 08/**/2015. She said this bill would be mailed to me at the address that I provided her with on the following Tuesday (08/**/2015). I asked if the bill for $58.63 would still be deducted from my checking account on 09/**/2015 like my bill claims it will, and she promised me that it would not. This morning I logged into my bank account to find that this charge was filed. Despite two requests to have my account closed, it is still opened and I am still being charged for service I am not using.Desired Settlement: I would like the $58.63 refunded back to my checking account.

Business

Response:

We apologize for the inconvenience and frustration this matter has caused you. This is not in line with our goal to provide and excellent customer experience, and we will use your comments to improve. Our records indicate that the final bill was adjusted on September **, 2015 and a credit of $37.80 is being refunded to you. A check for this amount will be mailed to [redacted], shortly.

Review: I received a gas bill last September from Con Edison nearing 1000x the amount of gas previously used in any given month. I immediately contacted the company to correct the issue. The customer service representative assured me that there had been a misreading of the meter. They send me a revised bill. In January, they sent me a bill that again included all the previous erroneous charges based on the extremely high reading, stating that the meter reading was correct. I checked the meter myself and indeed found that it was correct, but explained that it was not possible to use that amount of gas. Con Edison sent out a technician to check for a gas leak and theft of service. He did not find evidence of either issue. Nevertheless, a few days later I received a call from a customer service representative saying that they had found theft of service and would be temporarily discontinuing my bill until the issue was resolved. After another two months, I received a new bill with all the charges reinstated again (the 3rd time they were appearing). I contacted them again and spoke with a customer service representative, who stated that there had not been theft of service, but she said that she would send someone out to check the meter (again) and would contact the accounting department to resolve the issue, since she agreed that the numbers did not look right on my bill. I received a new bill about two week later that actually included *increased backdated charges on my account. At this point I have no faith that the company cares enough to address the issue, and hope not to have to waste any more of my time trying to avoid paying this outrageous bill.Desired Settlement: I would like Con Edison to adjust my bill to reflect my typical gas usage rather than the charges associated with the purported increase in usage of 1000x.

Business

Response:

We apologize for the delay in adjusting your gas bill and for any inconvenience and confusion that was caused. According to our records gas charges in the amount of $270.65 were cancelled for the period of November **, 2014 to March **, 2015. The account was then rebilled for gas charges from November **, 2014 to May **, 2015 for $121.55 (8 therms). Your current balance is $263.16; please see the adjusted billing summary mailed on May **, 2015.Thank youSensitive Communication Group

Review: I have a problem with the eelctric company con edison they are ripping me off they send me a bill for 263.00 for the month of march till august and I did paid them they keep telling me that I need to speak to my landlord about the electricity charges since he's not letting them in to read the meter so im the one paying to much electricity this is an abuse and I dont like this kind of practice they always do this to me and I got tired of this so I need them to fix this problem or I will complaint to another higher authority....im not paying this bill until they resolve this issue augustDesired Settlement: I want them to fix this bill is not my fault the landlord is not letting them in im working all the time this is not my problem and is not fair to me or I will call the news and make this a big problem from conedison if they dont fix this bill...im sorry I cant pay this high amount and im not gonna work a payment plan im sorry I need proofs that I owe such amount of money....

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

[redacted] I haven't heard from the business I alredy paid the 389.00 bill I hope they get to resolve this issue

Business

Response:

My representative Ms. [redacted] attempted to contact Ms. [redacted] on 10/*/13. She was unavailable, but Ms. [redacted] did speak with the customer’s daughter [redacted]. The bill that Ms. [redacted] was complaining about has been adjusted and paid, but Ms. [redacted] did advise Ms. [redacted]’ daughter that if she had any further concerns or was not satisfied should could contact her directly at ###-###-####. No return call has been received.

Thank you

Review: I recently had a former tenant's Con Ed account transferred in my name but I received a new account number. I have a past due balance and needed to make a payment in order to activate a payment agreement. A payment of $100.00 was made on my behalf but applied to the former account number. I called Con Ed and spoke with a rep on Aug. ** explaining that a partial payment was made on the former account, should I pay the remaining amount to the old acct, or the new. She placed me on hold because she couldn't see the payment posted. Finally, she saw the payment posted to the former account number and told me it would take a few days but the payment would definitely transfer to the new account number and from now on I should make payments using the new account number. She told me I had until the [redacted] to make the rest of the payment. On Monday evening, the [redacted], I called Con Ed to request two more days to make that payment and the rep told me the previous payment of $100 would not transfer to the new account because it's under a different name. was very surprised as the rep I spoke to a week ago did not tell me anything about that. She kept telling me the money would not transfer and I would need to pay another $100 and the remaining amount to keep the payment agreement.Desired Settlement: The rep informed me that the only way to recoup the $100 payment was to have the person who made the payment call Con Ed and they would write a check but I'm afraid that will take too long. I was told the $100 payment would apply to the new account number and that is the outcome I desire. It is my intention to take care of this past due balance and I should not have to wait for weeks to get back hard earned money because a Con Ed rep gave me the wrong information. By the time I get a check from them, the rest of my monthly bill will be due so I am requesting that Con Ed apply the $100 payment made on August ** to the account number with my name as they said they would. Thank you.

Business

Response:

To Whom It May Concern:

I spoke with [redacted] and advised her that the simplest

way to resolve this issue is to ask the prior account holder to reimburse her

for the $100 that she paid on the account. I explained that a refund check for

$100 was issued on 9/**/13. In the interim, I set up a new agreement, which

calls for $130 by 9/**/13 and $150 a month plus all future bills. [redacted] seemed to be satisfied with the

resolution.