Consolidated Edison Company of New York, Inc.

Review: The usage we are being charged with does not correspond with our actual usage. The bill/usage doubled from the last billing cycle to this current cycle and we did not increase our usage in any way. When we called customer service we were told we cannot prove that we did not double our usage, that any shoddy wiring (that might lead to an innaccurate meter reading) was the building owner's and not Conedison's responsibility. When we requested that they send an inspector out to check our usage the agent discouraged this and refused to make an appointment with us to do so (saying it was too time consuming). We are at a total loss of how to proceed, are being forced to pay an inflated bill or risk losing our electricity.Desired Settlement: we would like the wiring checked for our meter, and a consultation with an expert at Conedison about the usage before we continue to pay our monthly bill.

Business

Response:

My representative Ms. [redacted] attempted to contact Ms.[redacted] on 9/*/13 and 10/*/13 but was unsuccessful, and she has not received a return call from the customer. Ms. [redacted] can be reached at ###-###-####.

Review: Being charged more than supposed too on our electrical bill and suspicions of electricity theft. Con Edison doesn't want to resolve the issue.Desired Settlement: Investigation and getting to the bottom of the problem.

Business

Response:

[redacted]

[redacted] Dear [redacted]:We have received your inquiry through the Better BusinessBureau regarding your billing issue.We were informed that a complaint was filed with the NewYork State Public Service Commission. We will inform the Public ServiceCommission of our decision and will make our records available for theirreview. Sincerely,Con Edison[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait for a resolution from Public Service Commission and Con Edison.

Sincerely,

Review: My checking account number was deleted in their online system after 3 months I was prompted to provide the account number again online. However I mistype the checking account number by one digit & as the result my Con edison account has blocked for period of 3 months & customer service is unable to remove this block though I can verify both my Con Edison & Checking account number & my Identity as the account holder for both these accounts. I was told I can not pay anything online from bank account for the 3 months period & I've to mail them & these so called security measure is very inconvenient for consumers to endure the exrta measure & postage costs.Desired Settlement: The automatic block on my Con edison account to be removed ASAP & I can enter my account number & pay them online instead of mail.

Business

Response:

According to our records a block is not currently present on [redacted]'s account for check payments. Ms. R[redacted] attempted to contact the customer to arrange for him to attempt his next payment over the phone or online while she was on the phone with him, but she was unsuccessful in reaching the customer. She has left her direct contact information, and can be reached at ###-###-#### if the customer has additional concerns.

Review: My latest bill dated 03/**/15 almost doubled from the month before. I have not increased electrical usage. I spoke to a lowlife at the company who read chapter and verse about how electric use has increased when it's cold and therefore prices for energy have increased. WRONG! As energy prices are the lowest in 10 years, utilities buy up all the energy they can and stockpile it to keep prices low. Unless they are lowlifes, which this company is.

I wrote the company and demanded that my meter be checked. Some drone and I played phone tag, but customers cannot contact her directly and I will not communicate w/the arrogant, stupid [redacted] who should be fired.

They never responded because they are lowlifes w/an F rating.

I am disputing the current charges and not paying the bill until this matter is resolved to my satisfaction.Desired Settlement: See above

Business

Response:

Our records indicate that a complaint was made with the [redacted] ([redacted]) and [redacted] contacted [redacted] on April **, 2015 regarding the scheduling of a field appointment. The next available appointment date at that time was April **, 2015. The customer had to confirm availability and follow up with the Company. At this time we have not heard back from the customer, so no field appointment has been scheduled. We would be more than happy to schedule a field appointment at the customer's convenience.

Review: I received a turn off notice when I have been current on my bills. for whatever reason, the company is requesting $170 security deposit with no explanation whatsoever. I have been at this property for 4yrs with no issues and no security deposit. all my previous addresses, no security was ever requested and now I am getting this all of a sudden after 4yrs of being current on my bills. all my bills have been current and I have an excellent credit.Desired Settlement: Remove the security deposit request. Send me an apology letter for the mistake.

Business

Response:

Dear [redacted]

We received your inquiry through the Revdex.com regarding our request for a security deposit.

A review of your account shows on September *, 2014, you spoke with [redacted] and as a courtesy the deposit request was waived. We hope this matter has now been resolved to your satisfaction but, if we can help you in any other way please do not hesitate to contact our Call Center 24 hours a day/7 days a week at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My bill is not being settled after two payments that were made in September and October 2015. Received an email stating the proof of payments will be sent to their Payment Correction Group in December 2015. One payment was adjusted but the other was unacceptable (both proofs of payment was nearly identical). I'm receiving final notices and late payment fees, so I called [redacted] and the representative did not want to assist me in anyway. I explained the whole situation and stated I have an email from [redacted] and proof. I requested to speak to the person who sent me the email and the representative said he did not know who that was. I asked to speak to a manager and he put me on "hold" but just basically left the phone open. I heard the representatives joking around and just chit chatting with each other.Desired Settlement: Payments to be adjusted to reflect on my bill with no late fees applied.

Business

Response:

We apologize for the frustration this matter has caused you, and are disappointed to hear about some of the interactions you had with our staff. This is not in line with our goal of creating an excellent customer experience, and we will review all interactions related to your complaint and take appropriate action.A review of our records show that on January **, 2016 the additional missing payment of $282.27 was located and applied to the account. All late payment charges were previously reversed, and the current balance on the account is $106.19. There is an extension on the account until February *, 2016 for payment of the current bill. Attached is a detailed statement of the account.

Review: Cannot get them on the phone to discuss a billing issue. The automated phone system doesn't have a prompt for my question so I cannot get through to them. Usually when an issue isn't addressed in an automated phone system there is a prompt for "SERVICE REPRESENTATIVE". There isn't one for all of the number I am try on my electric bill. THIS IS NO ACCIDENT. Con Ed is a large company that spends BILLIONS annually on different systems. THEY OBVIOUSLY DIDN'T PUT THE SERVICE REP. IN A PROMPT ON PURPOSE. I TRIED TO DISCUSS THE ISSUE, their INTENTIONAL AUTOMATED SYSTEM chose to NOT ALLOW ME TOO!!!!!!!!Desired Settlement: WHAT DOES SOMEONE HAVE TO DO TO TALK TO THEM? I AM SURE THEY CAN PULL OUT A NUMBER I SHOULD HAVE CALLED. BUT IT CAN'T BE FOUND ON THEIR BILL.

TO CHANGE THE ELECTRIC BILL TO ADDRESS THIS AND ENABLE PEOPLE TO TALK TO PEOPLE

Business

Response:

Ms. B[redacted] was unsuccessful in her attempt to contact [redacted] to discuss his concerns. Ms. B[redacted] left her direct contact information on September *, 2015, via voicemail and can be reached at ###-###-####. SincerelyCon EdisonExecutive Action Group

Review: On Feb [redacted], I needed to call 911 to have the NYC Fire Department assist with a smoking/steaming electrical box in my basement. The NYC FIre Department put an URGENT report in for steaming electrical box in my basement at approximately 10am..... For the urgent situation we had, ConEdisons EMERGENCTY crew only showed up at 7pm - 9 hours after the emergency and after numerous calls.... YES, the electrical box was still steaming..... The representatives where sitting in their vehicle, with their feet kicked up for approximately 20 minutes - and only decided to come into the house after I approached their vehicle asking how much longer they would be.

Finally, the emergency con ed tech came into the house, observed the condition and as critical they saw the situation, they decided it was not critical enough to have to 100% resolve..... She insisted my family - wife and 3 young children - where safe - not to worry - we would be followed up in a day or 2.

After numerous calls and complaints - 9 days later, on March [redacted] - a crew decides to show up. They too where sitting in their vehicle for approximately 30 minutes before I approached them - asked if I could direct them and their quick response was "we are looking for ##-## Street,.... - I said, well that is my house, why aren't you coming, you have been here for 30 minutes already - just sitting back and relaxing...... Well, finally he lazily walked to my house - insisted it was not critical and nothing could be done. Granted the electrical box in my basement was not steaming at this time, but you can see the rust and I explained the concern of it happening again.... They insisted it would not happen as they plugged/foamed the incoming pipes from the street..

Well, only 3 hours later, while I am at work, I get a call from my neighbor hollering at me on what is going on - he was loosing power. Well, my wife comes home with 3 young kids to a house FULL OF CARBON MONOXIDE.... The steam/smoke was taking up 1/2 of my basement - so much so that the ConEd personnel came running up the stairs from the basement - scared out of their pants at how bad it was.

Low and behold, ConEdison waiting until the last second to realize "oh yeah we should have done this sooner". Actually this crew we had arrived in an extreme emergency on March [redacted] in the afternoon, and they where quite upset that the original crew that was here on Feb [redacted] did not take care of it the right way - by creating a by pass and turning off the underground wires.

This is unacceptable and put the life of my family in danger - and all due to ConEdisons ignorance and the ignorance of its employees to neglect my families safety.Desired Settlement: Well I think there is a lot that ConEdison needs to do to get things in order:

1) GET THIS 100% fixed so I do not have a hole with wires in my door to have the wires for the bypass....

2) ConEdison deserves to pay for their insane and unacceptable timetable to "patch this issue" and having NO decency for my family and safety.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

On 2/**/15 an Emergency crew was dispatched to [redacted]. for a smoking manhole turned in by the FDNY at that address. Upon arrival the crew did not see any holes actively burning or smoking, they updated their paperwork when the customer from [redacted] came to the truck and told the crew the smoke was coming from his electrical box in his basement. Our employee went inside and checked for stray voltage, CO, smoke and damage, finding no problems the employee and home owner gained access to [redacted], which was the feed house for service, no problem was found there either and the crew went outside to check the service box that fed the service. The crew opened the hole and found it needed a flush, and that they had found no problem inside [redacted], and [redacted] at that time. With no flush truck available due to the high volume of jobs and no visible problems at the time, the crew was pulled to respond to another emergency job. The customer was informed that the job will be followed up later. The job was dispatched again, due to calls from the customer on 2/**/15 at 10:49 pm, the crew had no access to the hole in the street due to cars and were moved to another location. On 3/*/15, at 6:52 am, another Emergency crew was sent to the job at [redacted] to follow up on the job, again for a Smoking Manhole not a problem inside the customer’s home. The crew found a vehicle on the hole updated their paperwork and were there about 20 minutes when the customer approached them. The customer told them about the crew being there two weeks earlier and what had transpired, the employee went inside the house and found full power no CO, no stray voltage or smoking cable, they did seal the service duct for the home owner and told them that if it starts smoking or flickering to call Con Ed and the FDNY. The crew then got access to the service box in the street and checked it for any problems, finding everything ok they again told the customer that everything seemed to be in order and to call us and the FDNY if it starts again. On 3/*/15 at 2:45 pm the customer called in again and the job was dispatched to a crew at 5:35 pm, this crew found the service to be burning up the duct, they addressed the condition and installed a temporary service, resolving the problem. The customer was then added to the list to have the temporary service removed and a new service installed. A more formal response will be sent directly from our Electric Operations department shortly. Thank you [redacted]

Review: THE ELECTRIC LINE OUT SIDE MY HOUSE IS DAMAGED SINCE HURRICANE SANDY, EVERY TIME THAT RAIN OR SNOW TOUCH THE CABLE THIS START TO MAKE EXPLOSIONS AND SPARKS. THE LIGHTS INSIDE THE HOUSE FLICKER AND DIM. I HAVE CALLED MANY TIMES TO REPORT THE PROBLEM AND CON EDISON NEVER FIXES IT. THIS IS A VERY DANGEROUS SITUATION BECAUSE MY HOUSE CAN CATCH FIRE FROM THE SPARKS OR THE LIVE WIRE CAN COME DOWN AND KILL A PEDESTRIAN. IS CON EDISON WAITING FOR SOMETHING WRONG TO HAPPEN TO TAKE ACTION?Desired Settlement: I would like the electric wire outside the house to be fixed as soon as possible so that it doesn't spark or affect the indoor lighting every time there is rain or snow.

Consumer

Response:

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]They left a message in my answer machine and that was it. I called them again yesterday (3/**/2015) They told me that somebody is going to show up the same day, but still nothing is happening.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to our records repairs were completed at your location on March **, 2015. We apologize for the delay in addressing your concerns.

Review: I have been living in Maspeth for almost two years. During this period there have been numerous random black-outs. The power goes out regardless of nice or bad weather and when we complained to the company the response is “a power outage affected by the windy or stormy conditions“. We are a working family of three, my little one is * years old. I understand under the circumstances (as Hurricane Sandy in 2012) there are cables knocked down by trees or power lines affected by floods, but this is not what's affected my residence 97% of the time. Since living here, there have been about a dozen blackouts. The most recent one was on Sunday 11.**.2013 from 11am to 6pm. No heat, no hot water and spoiled food because of Con Ed's lack of uninterrupted electricity supply. Did I mention the outside temperature on Sunday was below freezing?

I am shocked at the way Con Edison has NOT handled the numerous complains placed by the customers affected. Some neighbors have power, others do not. Randomly, weather related or not, it is as if someone is playing with a switch at a power dispatching station! Many are unfortunately affected by their games, children and elderly should not have to suffer because of this company's unprofessional conduct.Desired Settlement: I demand for necessary repairs to be made and power to be restored PERMANENTLY in this area!

Find a permanent solution to your ongoing frequent problem! Replace wires or boxes that do not work properly, use a generator, something needs to be done!

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Our Engineering Supervisor spoke with the customer and she said she had no issues lately but would like us to see if we can fix this going forward. We are taking a look at the area events to see if a reason(s) can be determined for why we had this number of events.

The customer was provided with the direct contact information for the individuals handling her inquiry.

Thank you

Review: I call Con Edison on December [redacted], 2013 and ask to speak to a supervisor in regards to my turn off notice. I made a payment to con Edison on November 18, 2013 to 65 dollars which included the $30 she for an extension its a payment arrangement. I don't know why did send me turn off notice since I made a payment in November to them and when I called yesterday and spoke to wrap, she informed me that his supervisor would not be able to help me either. The customer service rep could not even attempt to give me a supervisor. I wanted an extension because I believe I told him only two months and I'm not able to make a payment 2 months I need a longer. Of time I need a four month extension. Did tell me Olympus a tempo October in November. & I need to pay $131till at least the week after which would be till the [redacted] of December. I told to forget it and I will be notified Revdex.com against them. I don't know how customer service rep treat a consumer like this and tells me that its supervise cannot even help me when is supervises a buffet.Desired Settlement: I want someone to be contacted at Kansai lead con Edison in regards to my account. & I would like to have an extension until December [redacted]. I can see why they cannot give it to me. When I've already made a payment and I'm willing to make the payment but it took the [redacted] which is only 5 days later. This is not how you do business with a consumer. And I've never ever been this far behind the con Edison before this is the first time since my mom died 5 years ago. I live in the apartment and everything was going over to me and I've always paid the account is the very first time that I've ever gotten this late and I can't believe they can't work with me. Still on tonight we can still be stationed and I didn't even get a reason why I made a payment in November November [redacted]. Its not like a make a payment before the extension. Please forward this as soon as possible and see what can be done. I am NOT contacting con Edison like I said when I called yesterday don't cost a thing for me is supervising would not be able to help me thank you

Business

Response:

Dear [redacted]:

Review: On September **, 2013 Con Ed came to change the meter in order to read the gas charges clearly. When I received my bill they had backdated it from 3 years ago. This practices is unethical due the fact that I didn't have the new meter until 9/**. I understand from that date on being billed correctly but to pick a random amount to charge is unacceptable. I should NOT be charged back 3 years when I didn't have this current meter. Its very random and underhanded to now charge the customers for gas charges back dated 3 years. When I called the representative she had no information other than they can put me on a payment plan. Unacceptable.

[redacted] put me on a payment plan for the amount $330.22. She advised she would make notes in the system and my account would be fine because there were adjustments made. I had an additional $150 on my account that was from the new meter. When I looked at my account again my bill is now $600.00. This bill is incorrect and needs to be fixed. My history of bills haven't been this and this is an issue

This needs to be resolved because I am only responsible for the bills incurred after the new meter was installed.Desired Settlement: My bill needs to be adjusted to only have charges starting from the date that they put in the new gas meter in my apartment on September **, 2013

Business

Response:

To Whom It May Concern:

Review: To whom it may concern I am a senior citizen who is a survivor of a last year hurricane Sandy (October **, 2012). I would like to bring to your attention that the Con Edison electrical company refused to adjust a bill/do a credit for a time when electricity was not used. I have contacted them many times, but unfortunately unsuccessfully... On October **, 2012 all electric meters came under the water. I've had more than 7 feet of water in the house. Also, I did not have electricity for more than TWO MONTHS!!!! Everything in my apartment was destroyed and I left with nothing. I need to mention that the Con Edison Company changed flooded meter in December, BUT they not set-it up to the zeros, as required by the law. Many people here had the same issue with them after a meter change. I am an old man and was unable to figure out what do earlier. Thanks God, a Disaster Case Manager, under supervision of which/whom I am right now, advised me to write you latter of complain so you can help me to resolve an issue. Since October **, 2012 they charge me $1,900 (roughly)! I do not have straights to fight with them anymore; they simply do not listen... They are stating the same thing every time -- "The meter was running all the time, that is it..." I have started to rebuild and restoration process at the end of the March, 2013. I simply did not have money to do it earlier. I just moved back to the house in April, 2013.... Electricity a contractor used for his needs was taken out of my son's garage and not from my apartment. Furthermore, I did not pay even a penny since October, because I consider it unfair business. In the middle of July they came to disconnect an electrical service in my apartment. Thanks God I was home.... They told me to pay $465 right away; otherwise they will disconnect me... I was forced to do so, because of a really hot weather (95 degrees)! Overall, I have not used electricity from October **, 2012 to April *, 2013 and they supposed to drop all charges for that period of time. I agree to pay everything that was charged since April until now, of which $465 I have already paid. I think I've explained everything... Please, e-mail me if you have any questions or concerns. Thank you so much for assistance, support, and understanding. Sincerely, [redacted]Desired Settlement: The Con Edison Company must drop all charges from October, 2012 to April, 2013. I agree to pay a bill that came after ($465 of which was already paid)....

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with [redacted] in response to the complaint filed with the Revdex.com. [redacted] would like to have the bills removed from October **, 2012 through March 2013 because she states there was no one using electricity from the meter in question. SCSR [redacted] advised the customer that the account was not billed for any electric services from October **, 2012 through November **, 2012 due to Superstorm Sandy. However, the meter was replaced in November 2012 and from December 2012 to the present, the company received all actual readings, which reflects usage. That being said, there is nothing that would warrant the company adjusting the billing.

Review: ConEdison is attempting to collect fees for services I never received, I moved out of the residence in question by 11/**/13. Yet they are charging me for services through December 2013, they did not even allow me to provide proof I moved out by then the first time they ever contacted me, then they sent this bill to collections.Desired Settlement: In addition if I do still owe money I request an explanation, of how much and what period it pertains to.

Business

Response:

[redacted]

Review: Account number: [redacted]

Friday october *. Spoke to supervisor ms d[redacted]

Telling me to mail for statements.

mail $15

po box 138 ny ny 10276

att ms hinoa

I do not need statements.

I just need total bill 2013 and 2014.

Time sensitive.

Revdex.com please lead me to a coned employee who can just tell me total bill 2013 and 2014 the phone.Desired Settlement: Revdex.com please lead me to a coned employee who can just tell me total bill 2013 and 2014 the phone.

Business

Response:

Ms. B[redacted] spoke with [redacted] earlier today regarding his concerns, provided him with the figures he was requesting, and sent him additional billing records via email.

Review: My meter header is not securely attached to the wall of the house. This condition could lead to meters assembly collapse causing gas leak and endangering occupants of the house as well as surrounding residents. I contacted ConEd representative numerous times in reference to this issue. I was assured that that this problem would be taking care of. I am still waiting after almost 2 month. Right after meters installation I detected and reported twice a gas leak at the gas meter. The ConEd was dispatched twice to correct reoccurring problem. Does ConEd rely on the customers to supervise and check ConEd work? I would like to know if this is a common practice. I am surprised of ConEd’s incompetence regarding the care of the meters they install. What a disappointing experience with Coned.Desired Settlement: I want ConEd to correct meter header.

Business

Response:

First, we regret the inconvenience this matter has caused you. I understand that the original bracket was secured and we have installed two additional brackets; unfortunately, you were not home at the time the repairs were made. Again, we apologize for the inconvenience.

Review: This is regarding an account under my name([redacted]) created through identity theft that Con Edison continued to keep open even after almost year and a half without payment and accruing a $2109 balance. Con Edison held this account even though the active phone number on file was a 6 digit number. After selling this debt to a collection agency, Alliance One, Con Ed has refused to cooperate with police investigation (NY City Police Department Complaint # [redacted]) that I had to initiate. 10/**/2013, documentation was transmitted to their Personal Service Department supporting the identity theft claim including proof of residence for the period in question. Since then, they have failed to correct the billing or provide an explanation in a reasonable timeframe for why the information I provided to them was not sufficient to correct the error. Con Edison's telephone customer service representatives are unable to provide any clarification on the reason for denial or give a timeframe in which I might receive a response.Desired Settlement: My desired settlement is an adjustment of the balance of $2109 that I am being held responsible for to Alliance One ( on behalf of Con Edison), to $0.

Additionally, I am asking to be reimbursed $150 for expenses related to faxing of documents and time spent correcting this error.

Business

Response:

Dear

Review: My utility bills are usually estimated bills since ConED has no access to the meters except ones in a few months. I get a accurate bill when they gain access to the meters.

I just received my bill, this time a accurate bill - the first in the last 3 months. I nearly flipped when I saw the charges for the supposedly usage.

I contacted customer service and they had the High Billing Department call me. I explained to the representative that I suspect I have a fast meter or something to that effect, since I know how much (rather less..) I use, and had it compared to others who live on 3 floors with central air conditioning that runs almost all day and billed for the same usage. I - on the other hand live on a one floor apartment with 4 window units, 2 of them 5,000 BTU are set on low cool and operate a few hours nightly, 1 5000 BTU 8 hours nightly and 1 roughly 3-4 hours a day. My light bulbs all energy efficient and the same goes to appliances.

I requested the meters to have them checked if they're operating correctly, but declined the request.

I'm always paying my bills but this time I refuse unless it's being checked for accuracy.Desired Settlement: Either proof for accuracy or I'll pay half of the charge.

Business

Response:

Good Day,

SPOKE WITH CUST IN REGARD TO HIS HIGH BILL COMPLAINT. [redacted] FELT THAT EVEN THOUGH HE HAS 3 A/C THEY WERE ON LOW AND DONT BELIEVE HE USED THAT AMOUNT OF ENERGY. HE WAS INFORMED THAT THE BILLING IN QUESTION WAS AN ADJUSTED BILL FOR THREE MONTH PERIOD ( 91 DAYS) FROM JUNE THROUGH SEPTEMBER THE ENTIRE SUMMER. . THE CUSTOMER WAS OFFERED A CUSTOMER POSSIBLE SOLUTION MOVING FORWARD IS TO SEE ABOUT AMR INSTALLATION. CUST IS OWNER. WILL CHEKC WITH DEPT IF AMR ELIGIBLE. OK

Sincerely,

Review: Following is email text sent to Customer Service at ConEdison:

I am attaching herewith a pdf of my November *, 2015 statement which I am certain is on record at ConEd. Nowhere on this statement is the amount of $629.48. The total amount of electric charges on my November *, 2015 statement is $609.38 clearly stated on the front and back of the November *, 2014 statement.The balance left after my October payment (as it appears on my November *, 2015 statement) was $38.98. Of that $38.98, $25.00 was for a ridiculous no access charge of $25.00* which you realized was ridiculous and reversed. The remaining $13.98 is for overcharging of electricity from April through to November *, 2015 based on erroneous estimated charges.Desired Settlement: I would like ConEdison to acknowledge their error and credit my account the $13.98 for estimated over charges.

Business

Response:

[redacted] spoke with [redacted] today over the phone and explained the billing and adjustments that took place on the account. [redacted] remained unhappy following the explanation, and as a courtesy [redacted] waived the disputed amount of $13.98. [redacted] will send a statement to [redacted], via email, tomorrow reflecting the credit of $13.98.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was assured by telephone and email that the issue of a balance due of $14.19 was resolved and credited to my account on February **, 2016 from a customer service representative, Mrs. R[redacted]. My most recent statement dated March *, 2016, which I just received in the mail does not reflect this. The statement claims there is a remaining balance of $14.19. According to your records (Revdex.com. Complaint # [redacted]) ConEdison stated they resolved the issue but they have not?? I hope this is published, shame on conEdison. I want a corrected bill statement reflecting the credit and the correct amount I owe for current electricity and gas usage. I need a corrected bill before the next billing cycle because it is my only proof that they are resolving this issue. Clearly the emails do not reach the computers that generate the bill. Thank You, [redacted]

Sincerely,

Business

Response:

[redacted] spoke with [redacted] yesterday, she went over the most recent bill and explained to her where the credit in question was reflected.

Consumer

Response:

Dear [redacted], I believe this matter is now resolved. [redacted] did contact me by phone on Monday morning to explain my most recent statement from ConEdison and she agreed with me that it was not clearly apparent that the credit had been issued. I want to thank the Revdex.com for their intervention because I do not believe I would have been able to settle this matter without their intervention. Thank you very much. Sincerely,[redacted]

Review: On or about December **, 2015, I received a bill from my electric utility, ConEd, which stated that my current usage was 699 kwh. This bill totaled $160.06. At the same time last year, my bill totaled $90.00 at a rate of 316 kwh (kilowatt per hour). This is nearly double the amount of usage that I use on a month basis, for the exception of the summer months, when I use the air conditioner. No additional appliances or other devices utilizing electricity could have caused this bill to reach $160.06

As a result of the my recent bill of $160.06, I spoke to Mr. R[redacted] on December **, 2015 at approximately 10:45pm. Mr. R[redacted] made a commitment to adjust my bill and provide a credit of approximately $85.00 so that this issue could be investigated. He sated that his credit would offset my current bill.

On the evening of December **, 2015, I contacted ConEd after not seeing the credit on my online account. I initially spoke to Mr. R[redacted], who failed to follow-up on the adjustment. I spoke to Mr. Akil J[redacted] who "suspended billing," but failed to honor the original agreement by Mr. R[redacted] on December [redacted] to apply a temporary credit to my current bill. Mr. J[redacted] was unwilling to follow through with a commitment made by an agent of the company, However, he did commit to sending someone out to check the meter.

At this time, I am still looking for a credit in the amount of $85.00, which Mr. R[redacted] stated would occur on 12/**/15.

Towards the end of my call on December **, 2015, Mr. J[redacted] (the Supervisor), was unwilling to assist with this credit and continued to avoid this issue during the call. He stated that a credit to my bill dated December **, 2015 was "not justified," however, since an existing agent of the company agreed to this, he would not.

Mr. J[redacted] ended the call by handing up on me when I continued to address the issue concerning the credit which Mr. R[redacted] committed to. In addition, Mr. J[redacted] refused to provide the telephone number to his manager.

After hanging up on me, I called back in and spoke to Ms. W[redacted]. She spoke to Mr. J[redacted] and returned to the call abrasive and combative.Desired Settlement: I would like ConEd to honor their original agreement, as promised by Mr. R[redacted] on 12/**/15 in providing a credit of $85.00 (towards my current bill).

Business

Response:

At the time of the receipt of this complaint [redacted]'s bill had already been temporarily adjusted by our Customer Service staff, on December [redacted]. [redacted] spoke with [redacted] on January [redacted] and explained the reason for the bill amount and advised that the customer reading provided further support the reading obtained on December [redacted]. A field appointment is scheduled for January [redacted] to ensure that the meter is recording properly. The customer will be made aware of our findings after that appointment takes place.