Consolidated Edison Company of New York, Inc.

Review: On August **, 2015, Con Edison turned off our gas supply because there are leaking in the building. The landlord decide to convert everything else except our store to electricity. So the only thing should be done is to remove all the gas meter except ours and turn our supply back on. We tried to contact Con ed everyday but didn't get respond until 3 weeks later and con ed only set will make an appointment not until another month. Finally Con ed rep Alex came (7 weeks after the issue), inspect and give some instruction. One week later Alex call our licensed plumber to give OK to start work. At the same day we start to work, Alex call back and say STOP then cancel the whole application (case number [redacted]). We have no choice to apply again on November **, 2015 (case number [redacted]). Con ed still do not respond our call and did nothing even we call everyday.

This issue cost us about $200 extra everyday to get our job done somewhere else. The actual time to fix it can be only a few hours, but we have waited for three months already.Desired Settlement: Immediately respond and turn service back.

Business

Response:

According to our records, our Energy Services Department has been in contact with the plumber working on the job. As recently as today, the plumber advised that he has not begun installing the meter bar needed to turn the gas on. He is waiting on authorization on the customer's side to begin work. Once the work is complete the plumber will then have to file the necessary paperwork for an appointment to be scheduled for final inspection.

Review: On Nov * a charge of $5836.40 was put through on my checking account - a charge that in no way is valid. I am told they are ""working on it"" - which does nothing to solve the problem that due to Con Edison's mistake I am in the position of having my only funds currently overdrawn by over $4092 - leaving me no access to any money for food or even the subway so that I can get to work. Every representative says they will get back to me - I need this taken care of IMMEDIATELY - Con Edison in one moment suddenly has $5836 of mine - there is no feasible way that they should not in one moment be able to reverse that charge. To be told by a supervisor that Con Edison does not ""have the funds"" is ridiculous. To be told by the same supervisor that it is my bank's responsibility to reverse the charge was also erroneous and when told so he hung up on me. I cannot be kept waiting on this - it is already the third day of me being prevented access to my own funds due to Con Edison's mistake. None of my other bills can be payed because of this and further overdraft fees will continue. I am being billed for going over my cell phone minutes now due to all the extra time waiting on hold just to talk to someone at Con Ed because they wont provide me with a direct number to get through. I work 6 days a week at my job - I should not have to beg for money just to get to work or eat - Con Edison has put me in the position of having to do just that. It needs to be fixed in as speedy a manner as it took for that money to be taken by Con Ed. I've already submitted my bank statement as well as an accurate meter reading. It should not be my responsibility to remedy this - I am not responsible for it happening. Then to be told by a representative that it will take "10-14 business days" to "fix the problem" and that only after that would they send me a check in the mail - is not handling this in a timely manner. It took them one second to withdraw the money from my bank account - it should not take over half a month to put it back.Desired Settlement: Con Edison needs to refund the $5836.40 to my account immediately - not send me a check in the mail AFTER "10-14 business days" - as well as covering any fees this has caused me to incur from my bank due to being overdrawn because of this and any extra fees for cell phone usage during the remedying of this.

Business

Response:

To Whom It May Concern:

Review: I CALLED TO STOP THE SERVICE WHEN I WAS MOVED TO DOMINICAN REPUBLIC AND I DONT KNOW WHY ITS KEEPING SERVICES. ALSO I CALLED CONFIRMATION THAT [redacted] IS NOT LIVE WITH ME ANYMORE BUT I RECEIVED THE BILL STILL NAME ON [redacted]. SHE IS NOT REPOSBIBLE FOR THE BILL BECAUSE SHE MOVED OUT. I AM THE ONE WHO IS REPONSIBLE. THE BILLING CHARGER IS TOO HIGH THAT MUST BE WRONG. I TRY TO EXPLAIN CUSTOMER SERVICE SINCE THEY HANG UP BECAUSE OF INTERPRETER. I AM DEAF. ADA LAW BY FCC APPROVED TROUGHT RELAY FOR DISABILITY INTERPRETER ACESS BY EQUAL. THANKS.

[redacted].Desired Settlement: I WOULD LIKE TO CANCEL THE ACCOUNT AND WAIVED AMOUNT DUE. THANKS.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Review: I demand an immediate stop to the installation of all Smart Meters until all issues are resolved, the Smart Meters to be removed at customers request with no extra charge, an opt-in only for customers who are properly and fully informed and that must have this technology for their own specific need. This is in the public’s best interest.

I demand an immediate investigation into these issues by the Public Utilities Commission.

I demand that the Public Utilities Commission immediately order the power company to fully inform all customers of ALL the known facts, including complaints and downsides of this technology within 30 days.

I reserve the right to amend this notice and complaint at any time, this is not a complete list of concerns since this technology is new and new information is being found every day. Concerns listed here are not in any particular order.

I forbid, refuse and deny consent of any installation and use of any monitoring, eavesdropping, and surveillance devices on my property, my place of residence and my place of occupancy. That applies to and includes “Smart Meters” and surveillance and activity monitoring devices of any and all kinds. Any attempt to install any such device directed at me, other occupants, my property or residence will constitute trespass, stalking, wiretapping and unlawful surveillance and endangerment of health and safety, all prohibited and punishable by law through criminal and civil complaints. All persons, government agencies and private organizations responsible for installing or operating monitoring devices directed at or recording my activities, which I have not specifically authorized in writing, will be fully liable for any violations, intrusions, harm or negative consequences caused or made possible by those devices whether those negative consequences are justified by “law” or not..Desired Settlement: To the Analog meter

Business

Response:

We understand you have concerns regarding the installation of Automated Meter Reading (AMR) equipment. AMR is not a new technology. It operates using the same radio frequencies (RF) as nearly every wireless device available at your local electronics store. AMR equipment has proven to be extremely reliable. Each month, we successfully receive readings from over 99% of our AMR meters – a far greater percentage than for meters read manually by Customer Field Representatives. I can assure you that AMR meters are approved and regulated under Part 15 of the Federal Communications Commission (FCC). In addition, all meters used by Con Edison, including AMR, are approved by the New York State Public Service Commission.

Please also note that AMR technology is not the same as “Smart Meters” and consumption information is not continuously transmitted. It is only obtained once a month when a Company vehicle or handheld device is utilized to obtain a remote reading.

Thank you

Review: I received a collections notice in the mail from IC System dated 6/**/13 regarding my Balance Due on my Con Edison Account # [redacted] for $175.50. I was directed to go to [redacted] to make a payment to settle my account. I did so on 7/**/13 and received a confirmation page. When I opened a new account with Con Edison on 7/**/13, Account # [redacted], my former bill was transferred over to this account (although it was already paid). Since then, I've contacted Con Edison by phone and have written several emails with all of this information. In addition, I forwarded my confirmation page from IC System to Con Edison by fax so that they would have proof of my payment on 8/*/13. It is nearly 3 weeks later and my payment is still not reflected on my Con Edison account.Desired Settlement: I would like the $175.50 that is shown on my account removed, since it has already been paid.

Business

Response:

To Whom It May Concern:

SCSR [redacted] made two attempts to contact [redacted] and the following notation was placed on the account:

Two attempts were made to contact [redacted] in response to her complaint filed with

the Revdex.com. A voicemail was left advising the $175.50 has since been applied to her account. If she has any further questions or concerns she could contact SCSR [redacted] directly at ###-###-####.

Review: I have lived at [redacted] for over seven years, on Saturday March * 2016 I received a bill for $4,081.29 which I simply believed was an error but to my surprise the bill was accurate according to con representative wen he informed me that I was receiving estimated bills and that I owed this over the years when he was questioned why con ed never attempted to notify me in over seven years he was unable to explain why I had not received a call, notice, email, letter and when I asked for a supervisor none were available I requested to wait on hold for the supervisor Ms. R[redacted] but I was refused the right to do so, no one from con ed was able to help resolve this matter! I cannot afford this as a single working mom and don't believe that this is fair or correct please get back to me regarding this matter asap!Desired Settlement: I do not believe I should be billed this amount after over seven years and I would expect your multi-million dollar corporation to handle your financial business correctly, this is a outrage!

Business

Response:

Ms. R[redacted], Ms. H[redacted], and Ms. W[redacted] of our staff all attempted to contact Ms. Z[redacted] regarding her concerns. And, to discuss the steps being taken in response to her inquiry; however, all parties were unsuccessful. The bill in question of $4,081.29 was the result of long-term no access to the meters at the premises, and over six years of the account being underestimated. Following an actual reading being obtained on January **, 2016 the billing was adjusted. On March **, 2015, after multiple attempts to speak with the customer over the phone we adjusted her bill; her current balance is $298.23. If Ms. Z[redacted] would like to get further detail on the adjustment she can contact Ms. H[redacted] at her earliest convenience at ###-###-####. The adjustment will be reflected on her next bill, which will be issued following her March **, 2016 meter reading date.

Review: Since I am rarely home when Con Ed sends its employees to my building to conduct meter readings, I usually have to phone in my readings which I do several times a year. I received a notice saying that I needed to phone in my reading on January **, 2015, or else I would be charged a penalty. I called in my reading on January **, 2015. I was told that my reading was accepted. A few days later I received a message saying that since I did not schedule a meter reading, I would be charged $25, and would be charged this amount monthly until I scheduled a meter reading. I complained 3 times via email, stating the above facts. I received a message saying that the most recent meter reading was as of April 2014 which is completely incorrect.Desired Settlement: Refund me the penalty of $25 and do not charge this every month going forward as was threatened.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

Review: Let me try to make this as simple as possible and here are a few examples of what I'm encountering with Con Edison and instead of solving the problem, I've been told to locate a different "Electric Company".

Here are a few separate readings over the past few months all falling into the same "Electric (Kwh) Use" and yet I'm getting charged all different prices for the same (Kwh) usage. I have a copy of my billing history which will leave you questioning there practices. They're not at all interested in fixing the problem so I've had to turn to the Revdex.com for assistance.

Date 01/**/2014 to 02/**/2014 --- 364 Kwh ---- Bill $134.91

Date 08/**/2012 to 10/**/2012 --- 363 kwh ---- Bill $95.25

Date 08/**/2013 to 09/**/2013 --- 390 kwh ---- Bill $99.64

Date 06/**/2013 to 07/**/2013 --- 310 kwh ---- Bill $84.69

I've have made no progress with Con Edison or are they interested in solving this issue possibly because they pretty much have everyone in NYS over the barrel. These charges are getting more and more erratic every month and yet the usage of electricity is "Nil". I'm hoping the Revdex.com can help me out with this issue because basically what I'm getti8ng from Con Edison is an "I Don't Care Attitude and I'm a little "Shocked".Desired Settlement: I would like this situation straightened out as soon as possible because as of now Con Edison has no interest ins straightening this matter out. I would like my last bill and previous bills corrected. I guess like an it I kept paying the bills putting my trust in Con Edison and all along they were totally taking me for a ride and that's my fault for being to trusting. I hope you can help me out with this situation because it's just not right how hard working Americans are being taken full advantage of and there doesn't seem to be anything we can do about it and it's dreadful.

Thank You for your time and efforts ....... [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I missed a payment a few months ago after not receiving a bill, and our company was required to make a $3000 deposit with ConEdison or have our gas/electric cut off. I could not come up with the $3000 and tried every possible way to avoid it; but in the end had to come up with half of it and to make a payment plan of $300 a month for the rest.

In order to avoid this situation repeating, I set up a monthly payment for the $300 a month, and then a weekly payment of $500 a month to cover my monthly utility bill so that I would never be late with that. I had done this in fact in the past, and by the time I received my bill, it would be almost at zero; when I stopped doing this and relied on the monthly bill, I missed a bill and that was what led to the deposit situation.

I was NEVER told at any time that any payments during the month would go not to my monthly bill but to the payment plan.

Today I opened my bill and discovered that $2000 of payments in the past month went to the payment plan and nothing to my monthly bill. I called to explain that I could not afford to pay the payment plan in advance, obviously, that was why I needed it, and that I was expecting that my weekly payments would have served to pay off my monthly bill that was due on Sept *. I asked that my payments be reapplied instead to my monthly account and that the $300 a month I was sending be applied as indicated on the check. I was told that "that's not how it works," and forced to listen to an explanation of how it worked three times. I asked to speak to a supervisor and was told that none were available. I asked to see where in the payment agreement it says that any payments during the month would be applied to the payment plan and was told that the payment plan doesn't in fact say that -- and then was again forced to listen to an explanation of "how it works." I explained that no bank or credit card company is allowed to do that and was told that this was not a loan and they had the policy I had to abide by even if I was never told about it.

At this point I started to cry and explained that last month when I had to come up with half the deposit I literally had to cancel my kids' doctor appointments, not buy anyone summer shoes, cut all expenses, in order to even come up with that, and that I could not do that two months in a row. I said I would have to take Conedison to court. The man on the phone continued to insist that I had to understand "how it worked" and said a supervisor would call me back but would not say when. I was so frustrated I hung up the phone.

I received a call from a supervisor a short while later and had the exact same conversation with the exact same multiple explanations of "how it works" and the same admission that nowhere in the payment plan is it explained to the customer that advance payments will be applied to the payment plan first. I was crying during this phone call and explaining that I would not be able to buy my kids shoes for school or go on our camping trip because of this happening for the second month in a row. Same explanation of "how it works," and same admission that no document could be produced that laid this out for the customer in writing, and no possibility for them to reapply the payments to the monthly bill for which they were intended.Desired Settlement: I do not literally need a refund; I just want my payments applied as they always were, to my upcoming bill, and the payment plan to be separate. This policy should also be explained to all customers who are undertaking a payment plan so that people like me, who were trying to do the right thing as far as keeping up with the bills, are not screwed over like this.

Consumer

Response:

At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

We spoke with [redacted] on September *, 2014, and attempted to reiterate the information she was provided when she contacted our Call Center. Unfortunately, [redacted] was not satisfied and felt that our call was pointless since the explanation and outcome were no different than what she already received.

Thank you

Consumer

Response:

At this time, I have been contacted directly by Consolidated Edison Company of New York, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They called me to tell me that they had to call me because they have to answer all calls, but other than that just told me the same thing all over again. They refused to in any way fix the issue. I believe that because they are the only provider possible, they have no incentive to maintain more ethical practices as far as billing, deposits, etc.

Sincerely,

Review: HELLO,

HOPE ALL IS WELL. WE HAVE 3 MONTHS WITHOUT ELECTRIC. MY METER WAS REMOVED BY THE MARSHALL. THERE ARE 2 KIDS AT THIS HOUSE, ONE 3 YEAR OLD AND ANOTHER 5 YEAR OLD. WE HAD CONTACTED [redacted] BEFORE ABOUT A SHARED METER PROBLEM WE WERE HAVING WITH OUR LANDLORD THAT HE DOESN'T WANT TO TAKE RESPONSIBILITY FOR AND THEY DIDN'T DO ANYTHING IN REGARDS TO THIS. I SPOKE TO MY LANDLORD NUMEROUS TIMES TO DIVIDE THE METERS AND BECOME RESPONSIBLE FOR HIS SHARE OF THE BILL AND HE NEGLECTED TO DO SO. THE BILL IS NOW $13,538.70 AND I WAS ALREADY SENT TO COLLECTIONS BECAUSE OF THIS. I CONTACTED [redacted] NUMEROUS TIMES FOR A METER ADJUSTMENT, SO THAT I CAN AT LEAST START PAYING MY SHARE OF THE BILL, AND THEY NEGLECT TO DO SO, THEY KEEP TELLING ME THE LANDLORD HAS TO CALL FOR THIS AND THE LANDLORD DOESN'T WANT TO TAKE RESPONSIBILITY. I HAVE MADE COMPLAINTS TO THE CITY BY CALLING 311 AND THEY AGREE THAT THE LANDLORD HAS TO BECOME RESPONSIBLE AND PROVIDE US LIGHT, AND HAVE DEMANDED HIM TO PROVIDE US WITH ELECTRICITY BUT IT HAS BEEN 3 MONTH AND NOTHING, AND THE LANDLORD TOLD ME HE WILL NOT PROVIDE ME WITH ELECTRIC. I TOLD [redacted] ABOUT THIS ISSUE MONTHS AGO AND THEY NEVER DID ANYTHING ABOUT IT AND THE ELECTRIC BILL JUST KEPT GOING UP.Desired Settlement: I NEED [redacted] TO FIX THIS ISSUE AND DIVIDE THE PREVIOUS BILL THAT IS NOT ENTIRELY MY RESPONSIBILITY. I NEED THE LANDLORD TO BECOME RESPONSIBLE FOR THIS.

Business

Response:

As was previously advised a payment must be made on the account to restore service in order to investigate the possibly of a Shared Meter condition. The condition cannot be investigated while service is off. An agreement can be established, which only requires a partial payment of $4,000 toward the current balance of $13,538.70. Once that payment is made and service is restored an appointment can be scheduled for a field investigation.

Thank you

Review: I have been living in my apartment for over a year and con edison sends me a bill for 700 dollars talking about I haven't been paying my gas in over a year which isn't true. They said I was getting estimated bills due to they couldn't read the meters. First of all no one ever called me to read any meters and when I spoke to the woman they told me they don't call me or my super to get ahold of anyone that they put the dates on the bills which I find ridiculous because I'm not home most of the time and if they needed to find my super to read the meter all they have to do is call. I just feel like its crazy to just wake up with a 700 dollar bill out of know where because I'm not doing their job. They should not be making up bills that fit them with out notifying the person that they are doing so. This is the second time they did this to me and the first time they didn't say anything about the other meter. I just feel like there just trying to get money out of me at what ever price they want.Desired Settlement: I want them to if they need to read my meter either one of them to call and do their job so I'm not doing it for them. I'm not working around their schedule ane I shouldn't have to and I should get made up bills for over a year. If there was a problem they should have called me or let me know from the beginnint to avoid outrageous bills.

Business

Response:

To Whom It May Concern:

SCSR [redacted] spoke with [redacted]. She explained the rebilling done as a result of long term estimated billing. [redacted] was advised to call in the gas readings monthly in the future to avoid receiving gas estimated bills and is aware that the landlord controls access to the electric meter. In addition, SCSR [redacted] offered [redacted] a new payment plan to help pay off the balance. The terms of the payment plan call for a down payment of $105.00 by 8/**/13. The monthly installments for this Payment Plan are $50.00 monthly in addition to current bills.

Review: we have been harassed by Con Edison with a shared meter issue for the last 2 years.

we got a letter saying that the tenants we have requested an assessment of shared meter in sept 11, 2015. Which is not true. The tenants never called con ed. Con ed called the tenant regarding an old issue that was taken care of already the year prior. We can get a letter notarized by the tenants if needed that THEY DID NOT CALL THEM. They also called Con Ed asking for a corrected letter. Which was never received. We are now being charged $166 and $2556 for a one time assessment fee. I think this is unfair and illegal. This is also being investigated by the public commissure.

Con Edison lied to our tenants to get access to the place, lied in the letter that was send out that the tenants called them for a high bill inquiry. These are all wrong.Desired Settlement: We are billed for a one time assessment $2556 and $166 for the issue that was already taken care off. We want someone to look at our account and go through the technicians note and history. We are being billed for a assessment fee for something that never needed assessment. We got a letter stating that the tenants asked con ed to come do a high bill assessment. Which is not true.

Con Edison came into our house without landlord permission to assess by lying to the tenants. I think this is one of ways con Edison is trying to steal money from the public.

I want a supervisor or manager to call me to make an appointment at the nearest con-Edison customer service office to go over all our paperwork regarding my issue from 2014-2016.

Business

Response:

According to our records, this customer has already contacted the New York State Public Service Commission regarding this issue. We will make our records available for their review and await their determination.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is being reviewed by public Comissure I want our property documents available to us. Especially the technician reports. We are being billed on incompetence by people that work at con Edison. People not taking time out to do their job. I'm not going to be penalized for someone else incompetence. I was lied to by the representive. We have letters saying our tenants called them because of a complaint of high bill. Then when I inquire. I am told they came to evaluate because we never had a final inspection No one asked to assess our shared meter or lack off. Which is what the fee is based on

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Disputes of Shared Meter conditions, findings, fees, etc. are handled in line with Shared Meter Law 52 and must be addressed through the New York State Public Service Commission. We will make our records available for their review and await their determination.

Review: Coned has over charged us for the last several months of gas use by orders of magnitude. Monthly bills for the last 5 years have averaged between $100-200. Our bill for last month was $6,790 and this month was an additional $4,584. We have had a number of phone calls and emails to correct the issue to no avail. Operators on the phone acknowledged that is was almost certainly an error, and even noted that many restaurants don't use the amount of gas we are being charged for in a month.Desired Settlement: The fact that they are not actively trying to determine if this is a meter or measurement error is alarming because if it isn't an error, that means there is clearly some type of gas leak, which could be an even more dangerous problem and could put lives at risk. I would live much better knowing that they came to our building, and verified that there is some type of measurement error, thus ruling out the possibility of a potentially deadly gas leak somewhere in our building.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In or about October 2015, ConEd without my permission, switched me from paper billing to eBilling. I contacted ConEd twice by email demanding that I get a paper bill. For the month of November, 2015, I did not receive my regular paper bill. This forced me to login to ConEd's online system. There I viewed by bill and, because I was already on the site, I set up my bill payment. The next communication that I had with ConEdison was the receipt of my bill on 12/*/2015. When I examined my bill I saw an "adjustment" in the total amount of my last bill, which I had paid online using ConEd's system, PLUS a $12 fee tacked on for the stated reason that my bank refuse to honor my payment. I logged onto my back account and verified two facts: at all times around the time the payment for $202 was presented (if it was presented) I had between $2,500+ and $7000 dollars in that bank account. Moreover, my bank never notified me of any returned payment, there is no record of any overdraft in my bank account, I never received any letter from my bank account with a returned item for NSF notice.

In five years at this current address, I have remained current on my ConEd bills. I normally pay using my online banking account. This is the only time ConEd has reported that I had insufficient funds to pay a bill and there is NO record of this from my bank, NO indication in my online account of insufficient funds, there was NO NSF notice from my bank and my bank statement shows that I had MORE THAN ENOUGH FUNDS TO COVER a $202 bill.

I called ConEd on 12/**/2015 and was placed on hold repeatedly for over a half hour. I spoke to a Mrs. D[redacted] who would not give out her full name or any other employee ID. Mrs. D[redacted] refused to remove the $12 fee and instead shifted the blame onto me and stated that I would have to get my bank to send ConEd a letter stating that I had sufficient funds at the time ConEd supposedly tried to get reimbursed. I offered to send an official copy of my bank statement to ConEd as I could do that immediately. Mrs. D[redacted] refused to accept a bank statement showing that I had more than sufficient funds in my account. I asked to speak to a supervisor. I was placed on hold two more times. Mrs. D[redacted] came back and informed me that her supervisor was busy and could not take my call. I said that I would wait. I was placed on hold again. Mrs. D[redacted] again came back and said that her supervisor could not talk to me. I again demanded to speak to a supervisor and said that I would wait.

Mrs. D[redacted] did acknowledge that ConEd "enrolled me" without my consent into ebilling, and my assumption is that they must have done this to thousands and thousands of New York customers. Without a paper bill, the only way to view one's monthly statement is to go to the ConEd site.

I wish I never had done that as their site did not correctly process my payment. I am so angry about this. ConEd acknowledges that they slammed me into ebilling.

Eventually, I was transferred to a Mr. Giron. He, too, refused to refund the $12 charge and demanded that my bank send a cover letter, a note of explanation on their letterhead stating that my account balance had $202 at the time of presentment, a formal title and contact information. Mr. Giron refused to consider my sending him an official account statement. I spent 45 minutes on the phone trying to get this resolved.

I don't know what ConEd's online system did or did not do, but I've never had a problem paying this bill using my bank's online ebill payment system. This is the ONLY time that a payment has not gone through, and there was 10x, 20x the amount of money in the account to cover $202.

ConEd is an unresponsive Monolith, Dinosaur of a company.Desired Settlement: I want ConEd to remove the $12 surcharge for a supposed denial of my bank to honor the online payment.

I also want ConEd to formally apologize to the thousands of NY customers that were slammed into "ebilling" without their consent. I never enrolled in any ebilling program. It may be old fashioned but I like the additional reminder that comes with a paper bill showing up in the mail.

Thank you.

Business

Response:

Dear [redacted]: We have received your inquiry through the Revdex.com regarding your billing and payment issue and regret the inconvenience this matter has caused you. We understand that on December **, 2015, you spoke with Ms. D[redacted] and Supervisor Giron in our Customer Service Call Center and discussed the details of your complaint. We understand that you were unhappy with your account’s automatic enrollment in e*Bill (electronic billing). We apologize for this. Customers who pay their bills through their bank and are registered with My Account are automatically enrolled on e*Bill in an attempt to make it easier for them to receive their Con Edison bill. Customers are sent an email notification informing them of their enrollment and instructions on how to de-enroll are contained at the bottom of the email. You were removed from e*bill by Ms. S[redacted] on November *, 2015 and should have received a paper bill for December. Furthermore, you are requesting the $**.00 fee assessed to your account, for a returned payment of $202.00, be refunded to you. Unfortunately, we are unable to remove the fee until we receive a letter from your bank stating that the funds were available on the day the check was processed. According to our records, on December **, 2015, a complaint was filed with the New York State Public Service Commission (PSC) regarding the same issue. We will make our records available for their review and await their determination. Con Edison Executive Action Group

Review: My Con Edison bill which was due by September **, 2015 had a previous charge of $257.25 plus a new charge for $87.44 for service at my apartment for a total of $344.69. However, there was also an additional Deposit Requirement charge in the amount of $170.00 making the entire bill $514.69. I am not a new customer, I don't own the house, I have no access to the location where the Con Edison meter is located, nor do I even know what the meter to my apartment looks like. Therefore, I don't understand why I am being charged a Deposit Requirement if I have had service at this address going on two years now. Additionally, the bill indicates that if I didn't pay my bill by September **, 2015 there would be a final turn off notice in effect. On September **, 2015, I made an online payment to Con Edison for $345.00 which covered my entire past due bill of $344.69. However, Con Edison instead of clearing my service bill, took the $170.00 deposit charge, and left me with a bill balance of $169.69 plus they are threatening to disconnect my service if I don't pay the $169.69 by September **, 2015. My bill would be $0 if they would not have added this deposit charge because my bill is less than the $170 they took from the payment I made. To date, I don't understand why I am being charged a deposit that I was never charged when I first moved to this apartment. This is an abuse of their power. I have a past due bill which is less than the deposit charge they deducted from my last payment.Desired Settlement: I want the deposit charge to be removed from my bill. Why am I paying for a deposit on a meter that I have no access to because I don't own the home nor do I have access to the location of the meter. I don't even know where the meter is located and I don't have a past due bill. Thank You

Business

Response:

Ms. B[redacted] was unsuccessful in her attempt to contact [redacted] to discuss her concerns because the number she provided and the number on the account are both not in service . Ms. B[redacted] can be reached at ###-###-####. Sincerely Con Edison Executive Action Group

Review: I have been dealing with Con Edison for about 4 to 3 months regarding my bills and net meter. I recently install solar panel at my home and once my solar company [redacted] installed their meter the next step was to have Con Edison come and install a “net meter”. After several emails and phones called I finally got someone at Con Edison to provide some details on when they will install the meter. I was told by [redacted] from Net Meter department at Con Edison they will send someone to come and install the meter. In December 2014 they sent 2 workers to my house without the meter and gave my wife and excuse on why they did not bring the meter to install and while my wife was their trying to get information from them they almost physical hurt wire by slamming the car door on her. After several call I finally got someone to come and install the net meter so I can receive my energy credit from my solar panels. When I received my bill in January I did not see any energy credits on my bill so I contact Con Edison and they made some adjustment. I was under the impression that everything was good, until I received my February bill which was double the amount I paid monthly. Once again I contacted the net meter department and spoke to [redacted] and he confirms I am correct that my account is not receiving solar energy credit. He suggests I have my solar company [redacted] come and check out my system to ensure everything was in order. SO I have my company come and they confirm everything was good, and Con Edison needs to come and check on the net meter. I contact Con Edison 2 weeks ago to have someone come by as of date I have not heard from Con Edison I left several messages and sent several emails to the net meter department and I never received a response as of date. I have filed complaint to Con Edison corporate office still no response. I have been told many different stories from Con Edison their lack of communication and professionalism is ridiculous. Now I received my March bill and still no adjustment and they are charging my late fees.

On Con Edison web site they promote solar energy by for customer like myself I feel they are doing everything in their power to avoid me using solar power to reduce my electric bill. The net meter department is uncooperative and continues given false information. I hope you can intervene and help be resolve this matter as you Con Edison has a monopolize company and feel they can disrespect their customers.Desired Settlement: to receive my solar credits

Business

Response:

A response has been sent to the customer directly from our [redacted] of Customer Operations. Please see attached. Additional communication is still taking place between [redacted] and our Executive Action Group to resolve the customer’s lingering issues. Thank you [redacted]

Review: In February of 2014 I filed a request with Con Ed to install a generator; they have strung me along, last telling me in January of this year that to proceed I needed to send them a check for $710.82 for a new 1000 meter - a meter I was supposed to get for nothing according to many familiar with this entity's policies, because I had installed a super efficient gas heating system. In any event I sent in the check and since then have heard nothing about it.

They do not respond to repeated phone calls and emails. I was given a number by "[redacted]" to call to get direct help - that number is an answering machine, they say they will answer by 5 the next day, in a week, despite two calls to the system, no return call.

When I have spoken with [redacted], [redacted] for [redacted] - [redacted], where I live - it is like dealing with the police in a police state. There is no listening, only the barking of what they will or will not do. I have spoken with many folks about Con-Ed and every one has horror stories.

This entity does not serve us, we are supposed to serve them and take whatever they feel like doling out. They are literally impossible to deal with. They do not communicate and when they do you cannot trust what they say.Desired Settlement: I want the generator installed promptly - 16 months is long enough, I want the meter fee returned and I want the impossible -

break Con Ed up as part of a restructuring and renovation of the entire grid system. Fire all senior management as the culture of this "thing" is diabolical, anti-American and counter productive.

Business

Response:

[redacted] we apologize for the difficulties you experienced with receiving your refund check. Your refund request with all necessary supporting documentation was received on May **, 2015. The request has been released to our [redacted] and a refund check will be issued to you shortly. Again we apologize for the difficulties you experienced.

Review: I live by myself and recently received a bill for $118. In my 8 years of living in this city with 3-4 roommates I have never had a bill be more than $100. I figured living by myself would amount to far less.

They are claiming this is what I've used but I don't have AC, I'm barely home, and I am very conscious of energy usage. There's no way I could have a bill this high. My bill for the first 10 days in my new apartment was $18. By that math my new bill shouldn't have been more than $56.Desired Settlement: I want them to make sure they haven't cross-wired me with another apartment. This cannot be correct and I am currently left with $14 in the bank because of this charge. I have no money to eat or get to work when my Metrocard runs out on Monday.

Business

Response:

We received your inquiry through the Revdex.com regarding a bill you recently received for $118.00.

A review of your account shows you received a bill for $118.47, which was based on estimated reading obtained on July [redacted] and an actual reading on August **, 2014, for services used between July * and August **, 2014. Subsequently, we adjusted the account based solely on the actual reading obtained on August **, 2014. We cancelled the aforementioned bill for $118.47 and rebilled for $82.00, which resulted in a credit for $36.47.

I understand that on September **, 2014, you spoke to [redacted], who explained the adjustment; however, you expressed your continued dissatisfaction with the adjusted bill. You mentioned your suspicions that your meter was recording usage for another apartment. [redacted] offered to set up a field appointment; however, one could not be scheduled because we perform field investigations during the week, which conflicts with your work schedule. [redacted] advised you that anyone 18 years of age or older could be present if you are not available; unfortunately, this is not an option for you. If your circumstances change at a later date and you wish to set up an appointment, please contact [redacted] at ###-###-####.

Furthermore, at your request, we have removed your account from our direct payment plan option.

Con Edison

Executive Action Group

Review: For the past two years, ConEd has been using the practice of sending estimated bills to consumers for meters that they are so called unable to read. The first year of living in my apartment they sent estimated bills as they stated this is common practice for new accounts, and they use information from the previous year to invoice consumers. Since they didn't have any information from the previous year, they had to send estimated bills based on what they think I consumed. At the end of the first summer I received a bill for approx. $750 dollars. After speaking with multiple representatives I felt at a loss and entered an agreement to keep my lights on. Fast forward to this year and I receive another bill for approx. $550 dollars at the end of the summer, as last year stating "they were not able to read the meter for 2 months, that this was the actual adjusted bill". I again called and spoke with a representative and asked him to explain to me how out of 11 months of billing they were only able to read 9 months of the meter but were not able to read the two months in the summer. His explanation to me was that the meter attendant could have been new, or they may not have had time. I kindly explained to him that this is not the consumers fault and in cases like this someone should be notified. It's unfair that a consumer is stuck with an inflated bill, be required to pay this immediately, or their lights will get cut off. I find that the explanation given was unacceptable as it didn't make sense to be able to read the meter on multiple occasions with no problem but when the summer is over it became a problem. I've read multiple complaints that this seems to be a common practice with the company every 4th quarter and I really think someone should look into the practice. It really affects the consumers as we all need lights, but more than that is just doesn't seem right. I'm all about paying a bill for light consumption I understand that practice but what i'm not a fan of is the bait and switch practice for which I feel they are using. I really hope my voice gets heard and this gets resolved.Desired Settlement: I would like someone to explain to me why the meter reading was an issue and fix the issue, more than that I would like some type of adjustment for those two months.

Business

Response:

To Whom It May Concern:

Review: Con Ed determined that the gas line into my house needed to be redirected. Old line, coming from [redacted], had a mercury valve and was under water, rusting. New placement of line had to come from [redacted]. New line was dug under my driveway, from [redacted], and caused major damage to the driveway and the brick walls lining the driveway. I was told, by Kevin, a Con Ed supervisor, Tom M[redacted], who drove a Con Ed truck, and several other workers at the site that Con Ed would do a great job fixing the driveway and that they had every intention of fixing it so that it would be fine. I plow my own driveway in winter and in Harrison it is necessary for the homeowner to take his garbage container to the end of the driveway (mine is 120 yards long) for collection by the town sanitation dept. The container is a 96 gallon bin: it is huge, and heavy when filled. Currently, unfixed, the driveway is a hazard to persons, my plow and my vehicle. My concern is that Con Ed will not fix the driveway, 2) that they will not fix it until after the first snow. I am unable to plow the driveway as it is now because it could damage the plow and hence damage my truck if the plow were to "catch a lip" of one of the holes that are the result of the digging Con Ed did to bury the new gas line. It is also difficult to guide the garbage container around these holes to bring it to the bottom of the drive.

I simply want Con Ed to do what they said they would do promptly. Why do I have to run to the Revdex.com every time I get involved with Con Ed ?Desired Settlement: As per above.

Business

Response:

Our inspector met with the customer on the afternoon of Tuesday, November [redacted] regarding the expedition of restoration of his driveway. As of our last contact with [redacted] he was satisfied with our response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is true that a Con Ed rep came to the house and viewed what needs to be done. It is also true that this morning another worker from Con Ed came to cut parts of the driveway that need resurfacing. As for being "satisfied with their response" that will happen when the job is completed in satisfactory fashion - and not until then.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for the previous update. At the time of our response our records indicated the original timeline of repair and had not been updated to indicate both the additional work required, and the delays caused by the adverse weather experienced in the beginning of the week. Again, we apologize for this. As of this morning it has been confirmed that all work has been completed and [redacted] was contacted for confirmation. He indicated satisfaction with the work that was done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,