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Continental Tire de México

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Reviews Continental Tire de México

Continental Tire de México Reviews (335)

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Good Morning,
I am writing in regards to order ***, *** and ***First and foremost I apologize for all the inconveniences that you have had with these ordersWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched these orders and found that the some of the items have cancelled which is why there is still a pending authorization hold on your accountI will be more than happy to have your financial institution faxed over our authorization release formI just ask that you please provide me with the name of the financial institution, the fax number, the name of the person or department that the attention should be made to, the amount of the hold and the last of the account numberAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,

Tell us why here
Good Afternoon,
I am writing in regards to the credit for order ***I have researched this and found that the return has been processed to your account on 12/**/You should be receiving the email from *** *** today later this afternoon, notifying you of the
creditI apologize that you have had an inconveniences with this orderThank you for your time and patience in this matter
Kind Regards
Heather L***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After I returned the dress, I've called the customer service line at least timesAll times they gave me either different information or no information, and this is after being on hold for minutes each timeEvery single call I had the same excuse, they are behind because of holidays or their restocking department is behindIf you guys merged, it's none of my business, hire more peopleIf your guys are busy because of holidays, none of my business, just hire more peopleIf your restocking department is behind, none of my business, just hire more peopleWhen I purchased the dress, I paid immediately!!! You guys received the dress on December ***, it is JANUARY ***!!! Christmas is over, holidays is over, you can't find an excuse for being disorganized and not on top of your businessI am not going to pay for your mistakes, your lack of professionalism, your lack of customer service! This was the first and LAST time I purchase something from Lord and Taylor or any of your merged stores!!!! I WANT MY MONEY!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here
Good Morning,
I am writing in regards to order ***First and foremost I greatly apologize that this order cancelled and that the item is out of stockI will be more than happy to have an item comparable to this one issued to you promptlyI will also still honor the discount off of this item if and when I comes back in stock and available to be order againWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI hope you have a wonderful holiday and I look forward to hearing back from you soon
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Tell us why here
Good Afternoon,
I am writing in regards to order 1***First and foremost I apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer serviceI have researched this order
and found that some of the items are being shipped from one of our storesI will be more than happy to fax over to the bank asking them to release the chargesI just ask for the fax number, the contact person , or department it should be addressed toI will also need the last of the account number and the amounts that are being chargedAs this is a request and up to the financial institution for the release of the funds, but I will send this over promptly
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***

Good Morning, I am writing in regards to your recent inquiry about your purchase with Lord and Taylor in our *** storeI have sent this information to our store managerThey should be contact you via phoneAs a token of an apology for the trouble and aggravation, I would like to
forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L*** Service Excellence Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Refund of $ has been made, really appreciate your effert!
Sincerely,
*** ***

Tell us why here
Terri,
There was a gift card re-issued to the customer on 12/**/in the amount of $It went out via *** on 1/*/The name it was sent to was *** *** but he has the same address as *** **His gift card should be arriving very shortly if he has not already received it
Krystal A***
*** *** ***
***

Good Afternoon, I am writing in regards to order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer serviceI have sent to have your Pay Pal account
credited for the damaged itemsAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, *** ***
*** *** ***
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
On 3/*/I MADE TWO ORDERS I NOTICE ONLY ONE WAS REFUNDED AFTER BOTH SALES WENT THRUI SENT PHOTOS OF THE SALES ID PREFER THE VALUE OF THE ITEMS AS LISTED IN THE PHOTOSMAYBE A CHECK OR STORE CREDIT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here
Good Morning,
I am writing in regards to the return for order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I
apologize that you have not received thatI have researched this and found that the return is being processedI have asked for the details once completed, so I am able to provide them for you, for your records. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone ( ###-###-####) Canada
Email: ***

Tell us why here
Good Afternoon,
I am writing in regards to the return for order ***First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to provide the highest level in customer serviceI have researched this and found that your *** *** account has been credited for the order in the amount of $ I have the details below, this was processed back to *** *** on 12/**/I thank you for your time and patience in this matter
*** *** *** *
*** ***
*** *** ***
***
*** ***
***
*** ***
***
***
*** ***
*** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***

Good Afternoon,I attempted to call the customer at ###-###-####I am emailing her since I was unable to reach herI have researched this and found that we gave 20% off the shoes We gave this because per notes, customer stated that she was going to have the shoes repaired and was seeking
compensation for this . Customer requested to keep the item and have it repaired instead of sending it back to Lord & TaylorKind Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]I was told that they had processed the refund week ago but it has still not showed up on my credit card, nor have I received the gift card. While I might expect that the refund would take a few days to be reflected in my account, it should not take over a week to receive this refund. Nor should it take a week to receive the gift card. Therefore, this complaint has not been resolved as I have not received the refund or the gift card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here
Good Afternoon,
I am writing in regards to order ***I apologize that you have not received the jacketI did reach out to my returns department in regards to this coat and having it re shipped out to youI apologize that this has not happenedI have again went to the returns department asking if they have received this order and shipped it back out to youThe coat is out of stock and I apologize for thatIf this item is not able to be reshipped, or if it was shipped and you have not received it, please provide me with a web id number of another coat and I will be more than happy to have that item sent to youI thank you for your time and patience in this matter
Kind Regards
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***

Tell us why here
Good Morning,
I am writing in regards to order ***.First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer serviceAs a token of an
apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***

Good Morning, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center
and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I am so terribly sorry to hear about the experience you have hadWhen an online order is placed, we do have a very minimal timeframe to cancel any orders especially orders being shipped from a store because we do not have access to which store it is shipping from until it actually is fulfilledThis is due to the quick fulfillment and shipping processAt this time, I do show the order had shippedI have contacted *** and asked that they return the package to the store location that it had been shipped fromPlease be advised that in some cases, the package is still delivered to the recipientThis is depending on where the package is and if they are able to communicate to the driverThe package is showing it is scheduled to be delivered tomorrow by 4:30PMI am confident that the Return to Sender will be successful on this, however, please let me know if you do indeed receive it I have sent the paperwork to our registers to have this order refunded for youOnce the paperwork is completed, you will receive a confirmation email with the transaction details We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer Smith Service Excellence Specialist E [email protected] O (866-508-0001) USA (888-863-7156) Canada Lord and Taylor / Hudson’s Bay Highland Park BLVD, Wilkes-Barre, PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you, Revdex.com!
Sincerely,
*** ***

Tell us why here
Hello
I researched this and spoke to DebraThe merchandise was returned to Wilkes-Barre (not Manhattan) via ShopRunner and processed there. Any delays that occurred, occurred in transit
between ShopRunner and Wilkes-BarreAs a customer service
resolution, I have spoken to the customer and have credited him the additional difference due
Reinaldo

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