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Continental Tire de México

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Continental Tire de México Reviews (335)

Tell us why here...
Good Morning,
 
I am writing in regards to order [redacted] and the gift card that was issued for the return. First and foremost I greatly apologize for the inconvience that you have had with this order. We at Lord and Taylor strive to give our customer’s the highest...

level in customer service I apologize that you have not received that. I have researched this and found that the reason a gift card was issued is due to the fact that the billing and shipping address are different. When this happens they system can not differentiate if the order is a gift or not, and a gift card is issued. I will be more than happy to have the funds secured on the gift card and have them applied promptly to your credit card. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
 
Kind Regards,
 
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
P B[redacted]

Dear [redacted],   Thank you for contacting Lord & Taylor.   I’m sorry to hear about the delay in refunding items that had been returned to sender. Unfortunately, when packages are refused or returned to sender, we are not aware of this until they arrive back at our facility. Once...

the packages are successfully received back to us, our Returns department processes the refund. I am terribly sorry to hear that customer service had not created a case for investigation in regards to this. Currently, I do show that 1 of the items had been received and processed by our return department. The transaction details are as follows:   Transaction [redacted] Amount $49.34 Date 06/**/2017   Please allow 3-5 business days for this to appear on your original form of payment. I have verified the return to sender for the other item and sent the paperwork to our registers to be refunded. You will receive an email confirmation with the transaction details once this is completed. We truly appreciate your feedback and the time that you took to notify us of this experience. Please be assured that I have taken your comments and concerns and forwarded them to the appropriate department for review. With this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience.   Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can.   For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.   Thank you so much for your time in regards to this… I hope to hear from you soon.   Warmest Regards,                 [redacted]     Jennifer S[redacted] Service Excellence Specialist

Tell us why here...
Good Afternoon,
 
I am writing in regards to your recent inquiry with placing an order with Lord and Taylor. First and foremost I greatly apologize for the inconvenience that you have had with this matter. We at Lord and Taylor strive to give our customers the highest...

level in customer service, and I apologize for the inconvenience that you have had. I will be more than happy to have the authorization form faxed to the financial institution asking them to remove the authorization hold on your account. I just ask that you please provide me with the amount of the hold the last 4 numbers of the card, the fax number of the bank and the person or department it should be sent to. As a token of an apology for the trouble and aggravation, I would like to forward you a $30.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.
 
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
 
Thank you so much for your time in regards to this.
 
Warmest Regards,
 
 
 
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
[redacted]

Tell us why here...
Dear [redacted]
 
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor..
  
I have recently received your case regarding an issue you had with a return from an order you’ve placed online. As a result of...

this, you had called into our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
 
Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with [redacted] and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
 
I had sent the information to our [redacted] team and they have applied the amount of $136.00 from Gift Card # [redacted] back to your [redacted] account. Refund (Unique Transaction ID # [redacted])
  
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
 
Thank you so much for your time in regards to this.
 
Warmest Regards,
                         Jenn
 
Jennifer S[redacted]
Customer Care Specialist
[redacted]
[redacted]
   [redacted]
 
[redacted]
[redacted]

Good Morning,   I am writing in regards to your recent order with Lord and Taylor. First and foremost I greatly apologize for the inconvenience that you have had with this order. We at Lord and Taylor strive to give our customers the highest level in customer service. I will be more than happy...

to assist with this matter. I just ask that you please provide me with the order number of the order that you are having issues with. I look forward to hearing back from you soon.   Kind Regards   Heather L[redacted] Service Excellence Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your prompt attention to this matter ! I am truly impressed how professional this was handled ! I am happy to report that I have received my order this afternoon , I do not know whether they are going to work out other being my R foot has a birth defect , nothing to do with Lord & Taylor ! At least I have the ability to return them myself !  I seldom make purchases on line and there's a lot to learn ! So with that I am happy to say my problem has been resolved ! I would like to with draw my complaint as they made good on all issues ! I hope that I am able to do this ! Thank you for hearing me ! Thank You in advance , Sincerely , [redacted]    
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I had to get a new debit card as recommended by the bank because they had new seen charges via authorizations come in an account the way it was being processed. I want to be reimbursed for the account fees 30 each totaling $60 and the amount to expedite a new debit card $45. That is a $105 total wjat good is removing the authorization with a fax this much later? I also called into lord and Taylor when it first occurred and gave the representative that exact information including the fax number and last four digits of the card. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...
Good Afternoon,
 
Thank you for your recent online inquiry. We appreciate your patronage here at Lord & Taylor.
 
I have recently received your case regarding  an issue you had with an order you’ve placed online. As a result of this, you had called into...

our Customer Service Center and was unable to receive resolution for this matter. Please let me extend my most sincere apologies for the frustration and time spent in regards to this matter. Please be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for review. With your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again.
 
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customers. We understand this matter is aggravating, but ask for your patience as we continuously work on these issues. Bigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
 
Due to the holiday season, our Returns Department is behind. I have looked into your order and see that the Kamaye Strappy Suede Sandal had been processed by our Returns Department as of 12/**/2016 with transaction number [redacted] and a credit of $67.49 was applied back to you Lord & Taylor Credit Card account.  For the frustration with this ordeal, I’d like to forward you a $25.00 gift card as a sign of good faith. While I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us. Please let me know where I can send this gift card and I will get the paperwork submitted right away.
We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service.
  
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.
 
Thank you so much for your time in regards to this.
 
Warmest Regards,
                              Jenn
 
 
[redacted]
   [redacted]
*
[redacted]

Tell us why here...
“Hi [redacted],
 
I am so sorry to hear that the refund is taking some time. I have reached out  to our Sales Audit Team to get with PayPal to expedite this refund for both the item as well as the shipping for you. I am showing a return status on the order as of...

09/**/2016, however, I do not show the refund completed. Once I hear from our Sales Audit Team with an update, I will certainly reach out to you with the details. Once again, I apologize for the delay with this and I look forward to getting this taken care of for you as soon as possible. If you have any questions, please do not hesitate to reach out to me.
 
Kind regards,
Jenn”

Tell us why here...
Good Afternoon,
I am writing in regards to the credit of $19.49. First and foremost I apologize for the inconveniences that you have had with this order. I had sent to have your [redacted]s credited for the $19.49. The credit was made but in error it was made for $14.60, I have made the correction and had the $ 4.89 credited on transaction # [redacted]. I thank you for your time and patience in this matter, and for being a valued customer with Lord and Taylor.
Kind Regards
Heather L[redacted]
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
Phone: (###-###-####) USA
Phone  ( ###-###-####) Canada
Email: [redacted]

Tell us why here...
Hi [redacted],
 
I have been in contact with the PayPal division within our Sales Audit Team and they have issued the refund in the amount of $99.45 back to your PayPal account as of today, 10/**/2016. The refund Unique Transaction ID # with PayPal is [redacted]. If you have any questions or concerns, please do not hesitate to reach out to me.
 
Kind regards,
Jenn
 
Jennifer S[redacted]
[redacted]
[redacted]
[redacted]
   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,The customer needs to contact the bank that handles our credit, [redacted], at ###-###-#### to rectify the matter.Thank you.[redacted]

Tell us why here...
Good Afternoon,
 
I am writing in regards to the issues you are having with placing online orders with Lord and Taylor. First and foremost I greatly apologize for this inconvenience, we at Lord and Taylor strive to provide the highest level of customer service. I...

apologize that you did not receive that. I am currently looking into the matter of why you are unable to place orders with Lord and Taylor. I thank you for your time and patience in this matter. Once I have more information I will be promptly back in touch with you.
 
Kind Regards
 
Heather L[redacted]
Service Excellence Specialist
[redacted]
Email: [redacted]

Helllo,The customer was refunded for the two items on 04/**/2015 for $ 268.27.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I hope this is the last time I need to contact this organization.  I hope they do a thorough review of their processes to prevent this from happening again.  I also hope they review their mailings policy and dramatically reduce the amount of waste they produce from it.  So disappointing.  I certainly will not provide them with my business.  Thank you Revdex.com for being a moderator to this matter.  I can't believe its been 7 months since my original request to Lord & Taylor to cease all mailings.  The sad part is they I will probably receive a few more before it is all said an done.  Unacceptable.  Businesses should have much better processes in place to immediately stop mailings. 
Sincerely,
[redacted]

Good Afternoon,
I am writing in regards to order [redacted]. First and foremost please accept my sincerest apologies for the inconveniences that you have had. We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you did not receive that. I have researched the gift card and found that we have secured the funds and the $40.00 was credited back to your credit card as you had specifically requested. I thank you for making us aware of your situation so we are able to have this resolved as quickly as possible for you. I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor.
Kind Regards
 Teresa H[redacted]
Call Center Supervisor
[redacted]
###-###-####

Tell us why here...
Hi [redacted],
 
I had received the paperwork back this afternoon. The transaction information is as follows:
 
Transaction # [redacted] - the amount of $80.95 was credited back to your [redacted]   
*This is for the Jersey V-Back Dress.
 
Transaction # [redacted] - the amount of $108.48 was credited back to your [redacted].
*This is for the Heatwave Hipster Bikini Top and bottom.
 
Please allow 3-5 business days for this to appear on your credit card account. Thank you for your patience in this matter. If you have any questions or concerns please do not hesitate to reach out to me.
 
Kind regards,
Jenn
 
 
 
Jennifer S[redacted]
Customer Care Specialist
E [redacted]
O (###-###-####) USA
   (###-###-####) Canada
 
Lord and Taylor / Hudson’s Bay
[redacted]

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