Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Dear *** ***
Thank you for your recent online purchaseWe appreciate your patronage at The Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provide
Additionally, we apologize that your
request for refund for the items you had sent it to us was not applied to your account on time Also Customer service was not able to provide satisfactory service towards your issue, coached all parties to ensure this does not happen again.
We truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept our most sincere apologiesWe have created the refund on your Visa account for these two items Transaction details are not available to provide you yet but I would like to assure you that refund Is being donePlease check your account in to business days as this is the time frame to see the refund back on credit cardThank you for your patience, I would like to honor you 20% discount on your future purchase ( expires in days) for your inconvenience and hope you continue to be a loyal Lord and Taylor customer
Thank you for your patience
Kind Regards,
Neelam M***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** *** Thank you for your recent online purchaseWe appreciate your patronage here at The Lord and Taylor First and foremost, I would like to apologize for the issue that have occurred with your online ordersI can assure you that it was not our intent to disappoint you and
will rectify the situationI have recently received your case regarding your orders *** and *** for the Duffle Bag and on both orders this item is being in label of created status. I apologize that this item is being stuck both timesIt is hard to explain where the issue had occurred whether at the distribution center or *** **I have reached out to our Distribution center and have requested to look into the second order # *** and see if they can ship this order as soon as possible. I will be updating you upon their responseAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Thank you for your patience. Kind Regards, Neelam M*** *** ***
*** ** *** ***
Good Afternoon, I have reached out to the customer, via emailI have researched this and found that our returns department has accepted the return at lowest selling priceThey have credited back the customer I am currently working on getting the transaction information for the customer in
regards to the credit. Kind Regards ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I provided the receipt requested but still have no refined
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I was on vacation and need to contact the storeI need a credit for missing items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here
Dear *** *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called
into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
I have reviewed your case and see that the funds from the gift card in the amount of $have been previously transferred to your Lord & Taylor Credit Card account on 06/**/from case # ***I have enclosed a copy of the transaction details for your recordsPlease provide the transaction number, ***, to Capital One and they will be able to verify this credit on your account. I apologize if these details have not been previously sent to you but I can assure you this had been completed
If you have any questions or concerns, please do not hesitate to reach out to me
Kind regards,
Jenn
Jennifer S***
Customer Care Specialist
* ***
* *** ***
*** ***
Lord and Taylor / Hudson’s Bay
*** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Lord and Taylor, I do not have the receiptI only have my credit card bill proving the amount that was purchased after the 20% discount was received on the total costIt states $ Add the 20% discount back in and the original total would be $ (Having recieved the discount from opening up a Lord and Taylor credit card, the exact amount would have been $62.29) See attached credit card statement. This is the best I can doI appreciate and accept Lord and Taylor being willing to pay me the $60.00, but will need to do so without the receipt number A Lord and Taylor salesperson provided me with this number if it helps ***Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here
Dear *** ***,
Thank you for reaching out to Lord & TaylorI am so very sorry to hear about what had happened with your *** account as well as the service you had received when you had contacted Lord & TaylorI have tried to pull up
any order attempts or orders that may have gone through with the information you had provided and was not successful with finding anythingThis could mean that your billing information was not used to place an order and may have already been cancelled due to the information not matchingI wish I was able to confirm this for you but again, I am not able to pull anything up with your name, email, phone or address.
We do understand how upsetting this can be and would like to make a few suggestionsPlease be sure to contact *** as well as your financial institution that is connected to *** to dispute the chargesIf you would like to file a report with your local police department, we will be happy to supply any information we have on record but this may be difficult with not locating any order with your informationIn order for Lord & Taylor to release the information to the police, they would need to fax the request on official letterheadThis information can be faxed over to ***
I hope this information is helpful and we truly apologize for any inconvenience this may causeIf you have any questions, please feel free to reach out to me and I will help the best I can
Kind regards,
***
*** ***
*** *** ***
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Dear *** ***, Thank you for contacting Lord & Taylor I did contact you via phone and left you a voicemailI am looking for any information possible on this order so that I may research this for you and get this issue resolvedI am so sorry to hear about the
frustrations you have had in regards to this Please provide me with an order number, any invoices, email confirmations as well as the return tracking receipt if possibleI have done a search with the information within the case, however, I was not successful with pulling up any orders and it may be because the order is from April of Please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S*** *** *** ***
*** ** *** ***
The customers refund was completed and is with their Financial institute to accept and post to the customers account. Transaction number *** Amount $processed by Lord and Taylor Date 06/**/2017 Our audit team confirms the credit went through successful on our companies end
Tell us why here
Good Morning *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had
emailed our Customer Service Center and have not received a response for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterDue to the holiday season, Customer Service is behind with answering emails and the call volume has been pretty high at times causing long hold timesPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I am so very sorry to hear that you had not received the Michael Kors WristletI have looked into this and see that the Wristlet was being mailed from a store location due to no inventory within the distribution centerI have reached out to the store to check on this as the package is in a label created status which can mean several thingsI would be more then happy to offer a comparable item if we are not able to get this specific wristlet out to youI am currently awaiting a response from the store to see what happened and if they are able to mail it out or notAs soon as I hear back I will reach out to you. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
*** *** ***
* ***
* *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Afternoon *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with a return from an order you’ve placed onlineAs a result of this, you had called into our
Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Lord & Taylor and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I am so sorry this had happened to youI do show that the request to transfer the funds from the gift card to your *** account had been submitted to our Sales Audit TeamI have reached out to them to have this applied back to your PayPal account as quickly as possibleI have received a response and the credit of $had been applied back to your *** account as of today with Unique Transaction ID # ***. I have also forwarded your complaints about the return process to the appropriate team as I fully understand how inconvenient this is
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Customer Care Specialist
E ***
O (###-###-####) USA
(###-###-####) Canada
Lord and Taylor / Hudson’s Bay
*** *** *** *** *** ** ***
Tell us why here
Good Afternoon,
I am writing in regards to the issues you were having with order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in
customer service and I apologize that you have not received thatI reached out to our returns department to confirm that the coat has been reshipped outI would like to offer you 30% off of the order for this inconvenienceAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
I am writing in regards to issues you have had with your orderFirst and foremost I greatly apolgozise for the invconveniences that you have hadI will be more than happy to have you refunded for the itemI just ask that you please provide me with the
order numberI am also reaching out to the team that handles our website to let them know of the issueI thank you for your time and patience in this matter
Kind Regards
Heather L***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Tell us why here
Dear *** *
*** Date: 12/**/
Hello! I have researched your request with Lord & Taylor regarding the Return from your orderFor your records, the transaction details are below
Please allow 3-business days for the credit to appear on your accountIf this time frame passes and the credit does not show, please feel free to contact me and I will be more than happy to review this matter for you.***For more questions or concerns, please feel free to contact me through e-mail or via phone
Phone: Lord & Taylor 8*** Monday-Friday 9am -4:30pm
As always, thank you for your loyalty and support of Lord & Taylor
Warmest Regards,
*** ***
*** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Tell us why here
Dear *** ***
Thank you for your recent online purchaseWe appreciate your patronage at The Lord and Taylor. We apologize for your shopping experience and assure you that it is not the quality of service we provide
Additionally, we apologize that your
request for refund for the items you had sent it to us was not applied to your account on time Also Customer service was not able to provide satisfactory service towards your issue, coached all parties to ensure this does not happen again.
We truly appreciate your feedback and the time that you took to notify us of this experience
Again, please accept our most sincere apologiesWe have created the refund on your Visa account for these two items Transaction details are not available to provide you yet but I would like to assure you that refund Is being donePlease check your account in to business days as this is the time frame to see the refund back on credit cardThank you for your patience, I would like to honor you 20% discount on your future purchase ( expires in days) for your inconvenience and hope you continue to be a loyal Lord and Taylor customer
Thank you for your patience
Kind Regards,
Neelam M***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** *** Thank you for your recent online purchaseWe appreciate your patronage here at The Lord and Taylor First and foremost, I would like to apologize for the issue that have occurred with your online ordersI can assure you that it was not our intent to disappoint you and
will rectify the situationI have recently received your case regarding your orders *** and *** for the Duffle Bag and on both orders this item is being in label of created status. I apologize that this item is being stuck both timesIt is hard to explain where the issue had occurred whether at the distribution center or *** **I have reached out to our Distribution center and have requested to look into the second order # *** and see if they can ship this order as soon as possible. I will be updating you upon their responseAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Thank you for your patience. Kind Regards, Neelam M*** *** ***
*** ** *** ***
Good Afternoon, I have reached out to the customer, via emailI have researched this and found that our returns department has accepted the return at lowest selling priceThey have credited back the customer I am currently working on getting the transaction information for the customer in
regards to the credit. Kind Regards ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I provided the receipt requested but still have no refined
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I was on vacation and need to contact the storeI need a credit for missing items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here
Dear *** *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called
into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
I have reviewed your case and see that the funds from the gift card in the amount of $have been previously transferred to your Lord & Taylor Credit Card account on 06/**/from case # ***I have enclosed a copy of the transaction details for your recordsPlease provide the transaction number, ***, to Capital One and they will be able to verify this credit on your account. I apologize if these details have not been previously sent to you but I can assure you this had been completed
If you have any questions or concerns, please do not hesitate to reach out to me
Kind regards,
Jenn
Jennifer S***
Customer Care Specialist
* ***
* *** ***
*** ***
Lord and Taylor / Hudson’s Bay
*** *** *** *** *** ** ***
The order has been fully credited for the customer. *** *** *** *** *** *** ** *** *** *** ***
*** ***
*** *** *** * *
*** *** *** *** ***
*** *** *** * *
*** *** *** *** ***
* *** *** ***
*** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to Lord and Taylor, I do not have the receiptI only have my credit card bill proving the amount that was purchased after the 20% discount was received on the total costIt states $ Add the 20% discount back in and the original total would be $ (Having recieved the discount from opening up a Lord and Taylor credit card, the exact amount would have been $62.29) See attached credit card statement. This is the best I can doI appreciate and accept Lord and Taylor being willing to pay me the $60.00, but will need to do so without the receipt number A Lord and Taylor salesperson provided me with this number if it helps ***Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here
Dear *** ***,
Thank you for reaching out to Lord & TaylorI am so very sorry to hear about what had happened with your *** account as well as the service you had received when you had contacted Lord & TaylorI have tried to pull up
any order attempts or orders that may have gone through with the information you had provided and was not successful with finding anythingThis could mean that your billing information was not used to place an order and may have already been cancelled due to the information not matchingI wish I was able to confirm this for you but again, I am not able to pull anything up with your name, email, phone or address.
We do understand how upsetting this can be and would like to make a few suggestionsPlease be sure to contact *** as well as your financial institution that is connected to *** to dispute the chargesIf you would like to file a report with your local police department, we will be happy to supply any information we have on record but this may be difficult with not locating any order with your informationIn order for Lord & Taylor to release the information to the police, they would need to fax the request on official letterheadThis information can be faxed over to ***
I hope this information is helpful and we truly apologize for any inconvenience this may causeIf you have any questions, please feel free to reach out to me and I will help the best I can
Kind regards,
***
*** ***
*** *** ***
* ***
* *** ***
*** ***
*** *** *** * *** ***
*** *** *** *** *** ** ***
Dear *** ***, Thank you for contacting Lord & Taylor I did contact you via phone and left you a voicemailI am looking for any information possible on this order so that I may research this for you and get this issue resolvedI am so sorry to hear about the
frustrations you have had in regards to this Please provide me with an order number, any invoices, email confirmations as well as the return tracking receipt if possibleI have done a search with the information within the case, however, I was not successful with pulling up any orders and it may be because the order is from April of Please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S*** *** *** ***
*** ** *** ***
The customers refund was completed and is with their Financial institute to accept and post to the customers account. Transaction number *** Amount $processed by Lord and Taylor Date 06/**/2017 Our audit team confirms the credit went through successful on our companies end
Tell us why here
Good Morning *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had
emailed our Customer Service Center and have not received a response for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterDue to the holiday season, Customer Service is behind with answering emails and the call volume has been pretty high at times causing long hold timesPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I am so very sorry to hear that you had not received the Michael Kors WristletI have looked into this and see that the Wristlet was being mailed from a store location due to no inventory within the distribution centerI have reached out to the store to check on this as the package is in a label created status which can mean several thingsI would be more then happy to offer a comparable item if we are not able to get this specific wristlet out to youI am currently awaiting a response from the store to see what happened and if they are able to mail it out or notAs soon as I hear back I will reach out to you. We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
*** *** ***
* ***
* *** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good Afternoon *** ***,
Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor
I have recently received your case regarding an issue you had with a return from an order you’ve placed onlineAs a result of this, you had called into our
Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again
Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Lord & Taylor and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes!
I am so sorry this had happened to youI do show that the request to transfer the funds from the gift card to your *** account had been submitted to our Sales Audit TeamI have reached out to them to have this applied back to your PayPal account as quickly as possibleI have received a response and the credit of $had been applied back to your *** account as of today with Unique Transaction ID # ***. I have also forwarded your complaints about the return process to the appropriate team as I fully understand how inconvenient this is
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Jenn
Jennifer S***
Customer Care Specialist
E ***
O (###-###-####) USA
(###-###-####) Canada
Lord and Taylor / Hudson’s Bay
*** *** *** *** *** ** ***
Tell us why here
Good Afternoon,
I am writing in regards to the issues you were having with order ***First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in
customer service and I apologize that you have not received thatI reached out to our returns department to confirm that the coat has been reshipped outI would like to offer you 30% off of the order for this inconvenienceAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible
Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you
Thank you so much for your time in regards to this
Warmest Regards,
Heather L***
Service Excellence Specialist
Lord and Taylor | Hudson’s Bay Company
*** *** ***
*** * *** ***
*** ***
Tell us why here
Good Morning,
I am writing in regards to issues you have had with your orderFirst and foremost I greatly apolgozise for the invconveniences that you have hadI will be more than happy to have you refunded for the itemI just ask that you please provide me with the
order numberI am also reaching out to the team that handles our website to let them know of the issueI thank you for your time and patience in this matter
Kind Regards
Heather L***
Service Excellence Specialist
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***
Tell us why here
Dear *** *
*** Date: 12/**/
Hello! I have researched your request with Lord & Taylor regarding the Return from your orderFor your records, the transaction details are below
Please allow 3-business days for the credit to appear on your accountIf this time frame passes and the credit does not show, please feel free to contact me and I will be more than happy to review this matter for you.***For more questions or concerns, please feel free to contact me through e-mail or via phone
Phone: Lord & Taylor 8*** Monday-Friday 9am -4:30pm
As always, thank you for your loyalty and support of Lord & Taylor
Warmest Regards,
*** ***
*** *** ***
*** *** *** * *** *** ***
*** *** ***
*** * *** ***
*** ***